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Frequently asked questions
Cancel Noice: The Right Way to Stop Your Subscription
How to cancel Noice in singapore and protect your consumer rights
What Noice is and why you might want to cancel
Noice is a subscription-based audio platform delivering podcasts, music and curated audio content to listeners across Singapore. The service offers ad-free playback and premium content access through a monthly subscription model priced at S$2.98 per 30-day billing cycle.
You can subscribe through the Apple App Store on your iPhone, Google Play on Android, or directly via the web platform. Each subscription method operates under different terms, and each requires a distinct cancellation process. Understanding your options now means you can cancel with confidence whenever your circumstances change.
When cancellation makes sense
Your listening habits evolve. Your budget tightens. You discover a platform that better suits your preferences. Whatever your reason for leaving Noice, cancellation is your right as a consumer in Singapore. The practical reality is straightforward: you retain access until the end of your current billing cycle, and future charges stop immediately once you cancel.
Understanding your consumer rights in singapore
Singapore's consumer protection framework establishes your legal position before you take any cancellation action.
The consumer protection (Fair trading) act and digital subscriptions
The Consumer Protection (Fair Trading) Act (CPFTA) governs all consumer transactions in Singapore, including digital subscriptions like Noice. This legislation protects you from unfair trading practices, misleading representations and unauthorised charges. Under the CPFTA, traders must not engage in conduct that is misleading or deceptive in relation to the supply of goods or services.
Unlike some jurisdictions in the European Union, Singapore law does not automatically grant you a statutory cooling-off period for digital services or recurring subscriptions. This means Noice's own terms of service and the policies of your payment intermediary (Apple, Google or your bank) form your primary contractual safeguards. Nevertheless, you retain the fundamental right to cancel your subscription at any time, and the company must honour that cancellation without penalty or obstruction.
Your legal position when cancelling
You have the right to terminate your Noice subscription at any time. The company must cease charging you at the end of your current billing period. If you are charged after cancellation, you can dispute the transaction through your payment provider or escalate the matter to the Consumers Association of Singapore (CASE) if the company refuses to refund the erroneous charge. Yafee recommends preserving evidence of every cancellation: screenshots of confirmation screens, email confirmations from Noice support, and timestamped records of when you initiated the cancellation. This documentation protects you if a billing dispute arises later.
Pricing and your billing cycle
Know your current plan and billing dates before you cancel to avoid unexpected charges.
Noice premium plan pricing in singapore
| Plan name | Monthly price | Billing cycle | Features |
|---|---|---|---|
| Noice Premium | S$2.98 | 30 days | Ad-free listening, premium content access, offline downloads |
| Free tier (if available) | S$0.00 | Ongoing | Ad-supported listening, limited content library |
Your billing date cycles from the day you first subscribed. Access your subscription settings immediately to confirm your exact renewal date. This prevents you from cancelling too late and incurring an unwanted charge for the next cycle.
How to cancel Noice across all platforms
Your cancellation method depends entirely on where you subscribed; follow the section that matches your device or payment method.
Cancel Noice on iPhone via apple app store
If you subscribed through Apple, you must cancel through Apple's settings, not through Noice itself.
- Open the Settings app on your iPhone.
- Tap your Apple ID name at the top of the screen.
- This opens your Apple ID profile page.
- Select Subscriptions.
- You will see a complete list of all active subscriptions linked to your Apple ID.
- Locate Noice in the list and tap it.
- Tap the red "Cancel Subscription" button at the bottom of the screen.
- Confirm your cancellation when Apple prompts you.
- Select "Confirm" or "Cancel Subscription" to finalise the action.
- Take a screenshot of the cancellation confirmation screen.
- This serves as proof if Apple or Noice later charges you again.
Your access to Noice continues until the end of your current 30-day billing cycle. Yafee advises you to check your subscription list again 48 hours later to confirm the cancellation took effect.
Cancel Noice on android via google play
Android users must cancel through the Google Play Store app or website, not within the Noice app itself.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- This opens your Google Account menu.
- Select Payments and subscriptions.
- Navigate to the "Subscriptions" tab.
- Find Noice in your active subscriptions list and tap it.
- Review the subscription details and billing date.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you to confirm your cancellation reason.
- Confirm the cancellation when prompted.
- Select "Yes, cancel subscription" to proceed.
- Capture a screenshot of the final confirmation.
- Store this image alongside any emails from Google as cancellation proof.
Your Noice access remains active until your current billing period ends. Google will send you a confirmation email within 24 hours; keep this for your records.
Cancel Noice via web platform
If you subscribed directly through Noice's website, log in to your account and navigate to subscription settings.
- Visit the Noice website and log in with your credentials.
- Use the email and password associated with your account.
- Navigate to Account Settings or Subscription Management.
- Look for a menu option labelled "Subscriptions", "Billing" or "Account".
- Locate your active Noice Premium subscription.
- The page will display your renewal date and payment method.
- Click the "Cancel" or "Cancel Subscription" button next to your subscription.
- The system may ask you to select a cancellation reason.
- Confirm the cancellation when the system prompts you.
- Select "Yes, cancel my subscription" or similar language to finalise the action.
- Download or screenshot the confirmation page.
- Save this evidence immediately; Yafee recommends emailing it to yourself as a backup.
- Check your email for a confirmation message from Noice.
- Forward this email to a folder marked "Cancellations" for future reference.
Web-based cancellations typically take effect immediately, but you retain access until your next billing date. Yafee advises checking your subscription settings again after 48 hours to confirm the cancellation processed successfully.
What happens after you cancel Noice
Understanding the post-cancellation timeline prevents confusion and protects you from unexpected charges.
Your access during the notice period
After you cancel, Noice does not immediately revoke your access. You continue listening to all premium content until the final day of your current billing cycle. On that final day, your account reverts to free tier access or becomes completely inactive, depending on Noice's policy. No further charges appear on your payment method after your billing cycle ends.
Refund eligibility and claiming your money back
Singapore consumer law does not mandate refunds for partially-used subscription services unless you can demonstrate unfair trading conduct or a breach of the CPFTA. Consequently, Noice is unlikely to refund charges for a subscription you have used during your current billing period. However, if you are charged after cancellation or if the company fails to honour your cancellation request, you have the right to dispute that charge.
To dispute a charge made after your cancellation:
- Contact Noice support directly within 30 days of the unwanted charge.
- Provide your cancellation confirmation evidence and the date you cancelled.
- Request a refund and explain that you cancelled before the charge date.
- Reference the Consumer Protection (Fair Trading) Act if the company refuses.
- If Noice does not respond or refuses, dispute the charge through your payment provider.
- Contact Apple, Google or your bank and initiate a dispute or chargeback.
- Provide your payment provider with all cancellation evidence.
- Screenshots, emails and timestamped records strengthen your dispute case.
- Escalate to the Consumers Association of Singapore (CASE) if your payment provider rules against you.
- CASE can mediate between you and Noice at no cost.
Yafee has helped thousands of consumers navigate refund disputes with digital services. Keeping clear cancellation records from the outset dramatically increases your chances of success.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct process, but small oversights can lead to unwanted charges and frustration.
Mistake one: cancelling only within the Noice app
Many users assume that uninstalling the Noice app or deleting their account through the app itself will cancel their subscription. It does not. Apple and Google subscriptions must be cancelled through their respective platforms; Noice cannot process that cancellation from within its own app. Consequently, uninstalling Noice without cancelling through Apple or Google leaves your subscription active and results in continued monthly charges.
Mistake two: missing your billing date
Cancellations take effect at the end of your current billing cycle, not immediately. If your renewal date is tomorrow and you cancel today, you will be charged for one more month. Always check your renewal date before cancelling. If you are near your renewal date, cancel immediately; if you are just after your renewal date, you have approximately 30 days before the next charge.
Mistake three: failing to preserve cancellation evidence
Without screenshots or confirmation emails, you have no proof you cancelled if Noice or your payment provider disputes the claim later. Take screenshots of every cancellation screen, save all confirmation emails and note the exact date and time you cancelled. Store these files in a folder on your computer or cloud storage; Yafee recommends creating a dedicated "Subscription Records" folder for all such evidence.
Mistake four: not checking your payment history after cancellation
Verify that no charges appear on your credit card, debit card or bank statement in the 60 days following your cancellation. If an unexpected charge appears, escalate immediately through your payment provider rather than waiting weeks. Early action gives you a stronger position in any dispute.
Protecting yourself: a cancellation checklist
Follow this checklist to ensure your cancellation is complete, documented and protected.
| Action | Platform | Timing | Proof to keep |
|---|---|---|---|
| Check your renewal date | Apple, Google or web | Before cancelling | Screenshot of renewal date |
| Initiate cancellation | Apple, Google or web | Any time before renewal | Screenshot of confirmation screen |
| Save confirmation email | Email inbox | Within 24 hours | Email forwarded to records folder |
| Verify cancellation took effect | Apple, Google or web | 48 hours after cancelling | Second screenshot showing "Cancelled" |
| Monitor bank statements | Your bank or card provider | 60 days after cancellation | Note any unexpected charges immediately |
| Dispute erroneous charge if needed | Payment provider or CASE | Within 30 days of charge | All cancellation evidence + charge receipt |
When to escalate: your enforcement options in singapore
If Noice refuses to honour your cancellation or continues charging after you cancel, you have formal channels to resolve the dispute.
Step one: direct contact with Noice support
Email Noice support with a clear statement that you cancelled your subscription, the date you cancelled and the date of any erroneous charge. Attach your cancellation confirmation screenshot and any charge receipt. Provide Noice with 14 days to respond. Many disputes resolve at this stage without escalation.
Step two: contact your payment provider
If Noice does not respond or refuses to refund, contact Apple, Google or your bank directly. These intermediaries have their own dispute resolution processes and can reverse charges on your behalf. Provide your cancellation evidence and explain that you cancelled but were charged anyway. In accordance with the Consumer Protection (Fair Trading) Act, your payment provider must investigate within a reasonable timeframe.
Step three: escalate to the consumers association of singapore
If your payment provider rules against you or does not respond, contact CASE. CASE is a statutory authority that mediates disputes between consumers and traders at no cost. You can file a complaint online at case.org.sg or call 1800-6100-6. Provide your cancellation evidence, the payment provider's response (if any) and details of your attempts to resolve the dispute directly with Noice. CASE will investigate and may compel Noice to refund you if it finds the company breached the Consumer Protection (Fair Trading) Act.
Yafee advises documenting every communication: dates, names of support staff, email addresses and the substance of each exchange. This documentation strengthens your position if you escalate to CASE or your payment provider.
Comparing cancellation across platforms: what you need to know
Each platform offers slightly different timelines and protections; this comparison clarifies the differences.
| Cancellation platform | Access after cancelling | Refund likelihood | Dispute escalation |
|---|---|---|---|
| Apple App Store | Until end of billing cycle | Possible via Apple | Contact Apple Support or CASE |
| Google Play Store | Until end of billing cycle | Possible via Google | Contact Google Support or CASE |
| Noice website | Until end of billing cycle | Depends on Noice policy | Contact Noice support then CASE |
Apple and Google offer stronger consumer protections than direct billing because they manage the payment relationship and can pressure Noice to comply. Web-based subscriptions put the dispute resolution burden on you and Noice directly. Yafee recommends subscribing through Apple or Google when possible for this reason alone.
Your next steps: cancel with confidence
Cancelling Noice requires no special skill; it demands only clarity, documentation and patience. You now understand your legal rights under Singapore's Consumer Protection (Fair Trading) Act, the correct cancellation process for your device, and the escalation pathways if Noice or your payment provider fails you. Take screenshots immediately after you cancel, monitor your bank statements for 60 days and keep all evidence in one folder. If an erroneous charge appears, escalate through your payment provider within 30 days rather than delaying.
Yafee has helped thousands of consumers cancel unwanted subscriptions without paying unexpected fees or fighting with unresponsive support teams. Your cancellation is your right, and the process is your responsibility. Yafee's step-by-step guides, contract templates and escalation frameworks ensure you keep control of your subscriptions and your money. Visit Yafee.com today to access cancellation guides for every major digital service in Singapore, along with templates for dispute letters and CASE complaints. Yafee puts the law in plain language and the power back in your hands.