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Cancel Next Vacay: Step-by-Step Guide
How to cancel Next Vacay in singapore and protect your refund rights
What Next Vacay is and why you might cancel
Next Vacay is a subscription service that delivers curated flight-deal alerts to your inbox, helping you spot discounted fares and rare pricing errors. You pay an annual subscription fee (following a free 30-day trial) to receive unlimited alerts matched to your preferred departure location.
The service promises convenience, but many Singapore subscribers discover the alerts do not align with their actual travel plans, or they prefer independent flight-comparison tools instead. If you have subscribed and realised it no longer serves your needs, cancelling promptly protects your funds and prevents unwanted annual renewals. This guide covers every cancellation method available to you in Singapore, your legal refund entitlements, and the procedural errors to avoid.
How Next Vacay operates
Members receive email and app notifications about flight deals filtered by their chosen departure region. Next Vacay charges you once per year, with automatic renewal triggered unless you cancel before the renewal date arrives. That automatic renewal mechanism is why many subscribers end up charged without realising it.
Why cancelling within the legal windows matters
Singapore's Consumer Protection (Fair Trading) Act grants you specific refund windows that protect your money. Next Vacay itself offers additional guarantees beyond the law. Acting within those windows is critical to your claim.
Your consumer rights under singapore law
Singapore's consumer legislation provides you with enforceable protections when you subscribe to digital services like Next Vacay.
Consumer protection (Fair trading) act and your cancellation rights
The Consumer Protection (Fair Trading) Act requires that services advertised to you are delivered as described, and that auto-renewal terms are transparent and cancellation is straightforward. If Next Vacay fails to deliver alerts as promised, or deliberately obstructs cancellation, you have grounds to dispute the charge through the Consumers Association of Singapore (CASE).
Your legal position: You hold the right to cancel your subscription at any time. If Next Vacay continues to charge you after you have submitted a valid cancellation request, CASE can investigate and compel a refund if the company breaches the Act.
Refund guarantees offered by Next Vacay
Next Vacay provides refund protection that exceeds the baseline legal requirement. For your first annual subscription, you have a 6-month money-back guarantee measured from the end of your free trial period. On renewal charges in subsequent years, you have 14 days to request a refund. These windows are your strongest levers if the service has not delivered the promised value.
Next Vacay pricing and subscription plans in singapore
Understanding the exact cost and renewal schedule helps you assess whether a refund claim is worth pursuing.
Current subscription pricing
Next Vacay operates one primary membership tier with annual billing. The table below shows the current price in Singapore dollars, based on the published USD rate.
| Plan type | Price (SGD) | Billing frequency | Trial period | Refund window |
|---|---|---|---|---|
| Annual membership | $33.75 per year | Annual (auto-renews) | 30 days free | 6 months (year 1); 14 days (renewal) |
Verifying your actual charge
Always cross-check the amount charged by reviewing your app store receipt or bank statement, as exchange rates fluctuate. The SGD estimate above is indicative only. If your bank levies a currency conversion fee on a USD charge, that fee does not affect your refund eligibility under Next Vacay's policy or Singapore law.
How to cancel Next Vacay based on your subscription channel
Your cancellation method depends on how and where you originally subscribed; using the correct method ensures your request is processed without delay.
If you subscribed via the Next Vacay website
Direct web subscribers cannot cancel through an in-app portal. You must submit your cancellation request by email or registered mail. Yafee recommends email as your first step for speed and proof of delivery.
- Open your email client and compose a new message to [email protected]
- Write "Cancellation request" in the subject line
- Include your full name and the email address registered to your Next Vacay account
- State clearly: "I wish to cancel my Next Vacay annual subscription effective immediately"
- Request written confirmation of cancellation
- Send the email and retain a screenshot or copy of your sent message as proof
- Wait for Next Vacay to respond (allow up to 5 business days)
- If you do not receive a response within 5 business days, escalate by sending the same request to the registered postal address below (see final section)
If you subscribed via the apple app store
Apple App Store subscribers can cancel directly through their Apple ID settings, which stops future renewals immediately.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon (top right of the screen)
- Select "Subscriptions"
- Find "Next Vacay" in the list and tap it
- Tap "Cancel subscription" and confirm when prompted
- Apple will send you a cancellation confirmation email within minutes
Cancelling through Apple immediately stops auto-renewal. Your access may continue until the current billing cycle ends, depending on Apple's settings for that app.
If you subscribed via google play store
Google Play Store subscribers can cancel their subscription directly within the Google Play app or web portal.
- Open the Google Play Store app on your Android device (or visit play.google.com on a browser)
- Tap your profile icon (top right)
- Select "Payments and subscriptions" then "Subscriptions"
- Find "Next Vacay" and tap it
- Tap "Cancel subscription" and follow the prompts to confirm
- Google will send a confirmation email immediately
Once cancelled through Google Play, you will not be charged on your next billing date.
Timeline for cancellation and refund processing
Understanding the sequence of events after you cancel helps you monitor your account and act if Next Vacay fails to honor your request.
Immediate steps after you submit your cancellation
After you cancel through your app store or email Next Vacay directly, the following sequence typically occurs:
- App Store (Apple/Google): Cancellation takes effect within minutes; confirmation email arrives within one hour
- Email to [email protected]: Next Vacay should acknowledge and confirm cancellation within 2 to 5 business days
- Registered mail to postal address: Allow 7 to 10 business days for delivery and processing
Refund timing and verification
Next Vacay processes refunds within the 14-day window for renewal charges and the 6-month window for first-year subscriptions. The refund is credited back to your original payment method (app store account or bank card) within 5 to 10 business days of approval.
Monitor your bank statement or app store payment history to confirm the refund has posted. If the refund does not appear within 10 business days of Next Vacay's confirmation email, contact your bank or app store support team to trace the payment.
Claiming your refund under the 6-month and 14-day guarantees
Next Vacay's refund policy is separate from cancellation; you must claim a refund explicitly within the stipulated windows or your money is forfeited.
Refund claim for your first year of membership
You have a full 6 months from the end of your free trial to request a refund of your first annual payment. For example, if your 30-day trial ended on 1 January, you can claim a refund until 1 July.
- Email [email protected] with the subject "Refund request - first year membership"
- State the dates of your trial period and the amount charged in SGD
- Briefly explain why you wish to claim the refund (for example: "Alerts did not match my travel routes" or "Service no longer meets my needs")
- Next Vacay will review and approve or deny your claim within 5 business days
- If approved, the refund is issued within 5 to 10 business days
Refund claim for renewal charges
On every renewal date thereafter, you have 14 calendar days to claim a refund of that year's charge. This window is tighter, so act immediately if you wish to reclaim the renewal amount.
- Check your bank statement or app store receipt for the exact renewal charge and date
- Email [email protected] with the subject "Refund request - renewal charge"
- Include the renewal date and the exact amount charged
- State that you wish to claim a refund under the 14-day renewal guarantee
- Next Vacay will respond within 2 to 3 business days; if the claim is approved, the refund posts within one week
What happens after you cancel your Next Vacay subscription
Cancelling and receiving confirmation does not mean your account data disappears immediately; plan for a brief transition period.
Access after cancellation
Once you cancel, you typically lose access to Next Vacay's app and email alerts within 24 to 48 hours. If you subscribed via an app store, access may continue until your current billing cycle ends (for example, if you cancel on 15 January and your renewal date is 31 January, you may retain access until 31 January).
Stopping unwanted email alerts
If you continue receiving emails after cancellation, unsubscribe using the link at the foot of each email. If that link fails, email [email protected] again requesting removal from their mailing list. Under the Consumer Protection (Fair Trading) Act, Next Vacay must honour unsubscribe requests within 10 business days.
Data deletion requests
Next Vacay retains your account data for billing and dispute-resolution purposes. If you wish to request deletion of your personal data, send a formal request to [email protected] or the postal address below, citing Singapore's Personal Data Protection Act. Next Vacay must respond within 30 days.
Common cancellation mistakes to avoid
Many consumers accidentally delay their cancellation or weaken their refund claims by making preventable errors. Awareness of these pitfalls will protect your position.
Waiting until the renewal date has passed
If you miss your renewal date, you may still cancel, but your refund window closes immediately. On renewal charges, your 14-day refund window opens on the date you are charged, not the date you cancel. If you cancel on day 20 after renewal, you cannot claim a refund.
Set a calendar reminder 14 days before your next renewal date to ensure you act in time.
Cancelling only through the app without confirmation
If you cancel through an app store, that action stops future renewals but does not automatically trigger a refund for a charge you have already incurred. You must send a separate refund request email to [email protected] if you wish to reclaim the current year's payment.
Assuming cancellation is complete without written confirmation
Next Vacay's silence after your email request does not mean cancellation was processed. Always wait for written confirmation (an email reply or automated acknowledgment) before assuming your request succeeded. If you receive no reply within 5 business days, escalate to the postal address or contact CASE.
Failing to document your refund request
Screenshots of your cancellation email, Next Vacay's reply, and your bank statement showing the charge are essential if a dispute arises. Save all communications in a folder on your device or cloud storage. Yafee advises keeping these records for at least 12 months.
If Next Vacay refuses to cancel or refund you
If Next Vacay does not honour your cancellation or refund request within the stipulated timelines, you have formal escalation routes.
Step 1: send a formal demand letter
Send a registered letter (or email with read-receipt) to the postal address below, stating the exact charge date, amount, and the date you requested cancellation or refund. Demand that Next Vacay process your request or refund within 7 days. Keep a copy of this letter.
Step 2: file a complaint with CASE
If Next Vacay does not respond to your formal demand within 7 days, lodge a complaint with the Consumers Association of Singapore (CASE). You can file online at case.org.sg or call 6100 0315. Provide CASE with:
- Your original cancellation or refund request email
- Next Vacay's response (or proof of non-response)
- Your formal demand letter
- Bank or app store statements showing the charge
CASE will mediate between you and Next Vacay at no cost to you. If mediation fails, CASE can escalate your case to arbitration, which is binding on both parties.
Step 3: dispute the charge with your bank or app store
If CASE mediation is unsuccessful or too slow, contact your bank (if you paid by card) or your app store (if you subscribed via Apple or Google) and dispute the charge as unauthorized or for services not rendered. Provide your bank or app store with the same documentation you filed with CASE. Most banks and app stores will reverse the charge if evidence of a refund dispute is clear.
Comparing Next Vacay with alternative flight-alert services
If you are unsure whether Next Vacay is worth your money, consider how it compares to alternatives available in Singapore.
| Service | Cost (annual SGD) | Trial period | Refund guarantee | Best for |
|---|---|---|---|---|
| Next Vacay | $33.75 | 30 days free | 6 months (year 1); 14 days (renewal) | Curated deal alerts by region |
| Google Flights | Free | N/A | N/A | Price tracking and comparison |
| Skyscanner alerts | Free | N/A | N/A | Custom route notifications |
| Kayak Price Alerts | Free | N/A | N/A | Price watches across multiple routes |
Many Singapore travellers achieve the same results using free tools like Google Flights and Skyscanner, setting custom price alerts without paying an annual fee. Before you decide whether to cancel Next Vacay, test these free alternatives during your trial or refund window.
Cancellation checklist for Next Vacay
Use this checklist to ensure you have completed every necessary step and protected your refund rights.
- Check your bank statement or app store receipt for the exact charge amount and date
- Confirm you are within the 6-month (year 1) or 14-day (renewal) refund window
- Send your cancellation request by email to [email protected] with full account details
- Save a screenshot of your sent email and Next Vacay's reply (or note the non-reply date)
- If you subscribed via app store, also cancel through Apple or Google settings
- Wait 5 to 10 business days and verify the refund has posted to your bank or app store account
- If refund does not arrive within 10 days, contact CASE or your bank to dispute the charge
- Unsubscribe from Next Vacay's mailing list using the link in any remaining emails
- File away all correspondence and bank statements for 12 months
Contacting Next Vacay for cancellation
Next Vacay's primary contact channel for cancellations and refund claims is email. If email receives no response, use the registered postal address below.
Email: [email protected]
Registered postal address: Next Vacay, Next SG (Singapore), [postal address to be confirmed with service operator]
When you contact Next Vacay, always include your full name, registered email address, and the date of the charge you wish to cancel or refund. Request written confirmation of receipt and processing.
Conclusion: take control of your Next Vacay subscription
Cancelling Next Vacay in Singapore is straightforward if you act within your legal refund windows and follow the correct procedure for your subscription channel. The Consumer Protection (Fair Trading) Act and Next Vacay's own guarantees give you a 6-month or 14-day window to reclaim your money; use that window decisively.
Yafee has helped thousands of consumers in Singapore cancel unwanted subscriptions and recover refunds by grounding their claims in the law and documenting every step. Whether you cancel via email, app store, or formal demand, retain proof of your request and Next Vacay's response. If the company refuses to honour your cancellation or refund, Yafee recommends escalating to the Consumers Association of Singapore without delay.
Your money is yours until you authorize a charge; do not let automatic renewals or slow responses prevent you from reclaiming it. If you need further guidance on your cancellation rights or how Yafee can support you in disputing a charge, review your documentation and contact CASE or your bank today. Yafee's contract law specialists remain ready to clarify your position under Singapore consumer law.
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