Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Myfamio, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Myfamio in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Myfamio
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Myfamio subscription with zero hassle
1
Fill in the form
Give us your details and those of your Myfamio subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Myfamio. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Myfamio refuses your cancellation.
Frequently asked questions
Cancel Myfamio: The Right Way to Protect Your Memories
How to cancel Myfamio and stop paying for family cloud storage in singapore
What Myfamio is and why you might want to cancel
Myfamio is a cloud-based subscription service that lets your family store, organise and share photos and videos in one secure space. You access your content through mobile apps on iOS and Android, or via the Myfamio web portal from any device. The service markets itself as a simplified way for families to collaborate on memories without worrying about lost files or scattered albums across different platforms.
The critical point: Myfamio operates on automatic renewal. Your subscription charges recur every month unless you actively cancel. Simply deleting the app from your phone does nothing to stop billing. Many consumers discover unexpected charges on their statements months after they stopped using the service. Yafee specialises in helping you understand how subscription services work and how to take control of your recurring costs.
How you signed up for Myfamio
You can subscribe to Myfamio through three distinct channels: the Apple App Store (iOS), Google Play (Android), or directly on the Myfamio website. Your subscription method matters because you must cancel through the same channel where you signed up. If you subscribed via Apple, you cancel through Apple Settings. If you went through Google Play, cancellation happens in the Google Play app. If you purchased directly from Myfamio's website, you manage your subscription on their account portal.
Myfamio typically offers a free trial period that automatically converts to a paid monthly subscription if you do not cancel before the trial ends. Understanding your entry point is the first step toward controlling your costs.
What you pay for Myfamio
Myfamio's published pricing shows a trial period followed by USD 29.99 per month for the full subscription. At the time of writing, no official Singapore Dollar pricing is listed on public channels, so charges may appear converted to SGD based on your card's exchange rate and your bank's currency markup. Expect to pay approximately SGD 40 to SGD 45 per month, though this varies depending on currency fluctuations and your payment method.
| Subscription tier | Trial period | Monthly cost (USD) | Estimated SGD cost | Billing cycle |
|---|---|---|---|---|
| Free trial | 3 days | Free | Free | One-time |
| Standard monthly | None after trial | USD 29.99 | SGD 40-45 | Monthly |
Your consumer rights in singapore before you cancel
Singapore's consumer protection framework gives you specific rights when dealing with subscription services.
What the consumer protection (Fair trading) act means for you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract terms and misleading statements by service providers. If Myfamio fails to clearly disclose auto-renewal terms, cancellation procedures, or charges, you have grounds to dispute the transaction. The CPFTA applies whether you signed up online or through an app store.
Digital content like cloud storage is often treated differently under consumer law. Once you have received the service, refunds may not apply automatically. However, if the charges are hidden, the cancellation process is deliberately obscured, or you were not given a clear opportunity to accept the auto-renewal terms, you have a stronger legal position. Yafee's approach is to help you document these issues so you can support any dispute with evidence.
Your legal position
Under the CPFTA, you have the right to: (1) receive clear information about subscription costs and renewal dates before you are charged; (2) cancel your subscription without undue difficulty; and (3) escalate complaints to the Consumer Association of Singapore if the provider refuses to cooperate. If Myfamio's cancellation process is buried, unmarked, or unclear, the company may be in breach of its duty to deal with you fairly.
When to escalate to the consumer association of singapore
If Myfamio refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you have cancelled, escalate to the Consumer Association of Singapore (CASE). CASE operates under the CPFTA and can mediate complaints and investigate unfair trading practices. Document every step: screenshots of your subscription settings, email confirmation of cancellation, and bank statements showing charges. This evidence will support your case if you need to escalate to CASE.
How to cancel Myfamio step by step
Your cancellation process depends on which platform you used to subscribe.
Cancel on iOS via apple app store
If you subscribed to Myfamio through the Apple App Store on your iPhone or iPad, you manage the subscription entirely through Apple's Settings app, not through Myfamio itself. Apple handles all billing and cancellation.
- Open the Settings app on your iOS device.
- Tap your Apple ID name at the top of the screen.
- Tap Subscription.
- Find Myfamio in your active subscriptions list.
- Tap on Myfamio.
- Tap Cancel Subscription at the bottom of the screen.
- A confirmation message will appear asking why you are cancelling (optional to answer).
- Tap Confirm Cancellation.
- Check your email for a cancellation confirmation from Apple.
- Apple will send you a receipt showing the cancellation date and your final billing date.
- Your access will end on the date shown in the confirmation.
Cancel on android via google play
If you subscribed to Myfamio through Google Play on your Android device, you manage the subscription through the Google Play app, not through Myfamio itself. Google handles all billing and cancellation.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Payments and subscriptions.
- Select Subscriptions.
- A list of all your active subscriptions will appear.
- Tap on Myfamio.
- The subscription details page will open.
- Tap Cancel subscription.
- You may be asked why you are cancelling (optional to answer).
- Follow the on-screen prompts to confirm cancellation.
- Check your email for a cancellation confirmation from Google.
- Google will send you a receipt showing the cancellation date and your final billing date.
- Your access will end on the date shown in the confirmation.
Cancel if you subscribed directly via myfamio's website
If you signed up directly on the Myfamio website, you cancel through your account portal on their website.
- Go to the Myfamio website.
- Log in with your email address and password.
- Navigate to your Account Settings or Subscription Settings.
- This is typically found in your profile menu or under My Account.
- Locate the Subscription or Billing section.
- You will see your current plan and renewal date.
- Click Cancel Subscription or Manage Subscription.
- A confirmation prompt will appear.
- Click Confirm to complete the cancellation.
- Save your cancellation confirmation email.
- Myfamio will send you an email confirmation with the cancellation date and your final billing date.
- Keep this for your records.
What happens after you cancel
Cancellation takes effect immediately, but you retain access until the end of your current billing cycle. This is standard practice: you have paid for the month, so the company lets you use the service until your billing date. After your billing cycle ends, you lose access to your family's memories stored in Myfamio unless you save them elsewhere.
Download your memories before your access ends
Before your subscription expires, download all your photos, videos and any other content from Myfamio. Once your access is revoked, you may not be able to retrieve your files. Check whether Myfamio offers a bulk download option in your account settings. If not, download your content manually. Yafee recommends treating this step as urgent, especially if your family depends on these files for sentimental reasons.
Check your next billing date
Your cancellation confirmation email will state your final billing date. Log into your payment method (Apple, Google Play, or your bank account) to verify that no charges appear after this date. If you see a charge after your cancellation effective date, contact the company immediately and escalate to your payment provider if they do not respond within 5 business days.
Refunds and what you can claim
Your refund eligibility depends on when you cancel and your payment method.
Refunds for unused months
If you cancel during your subscription month, you typically cannot claim a refund for the remainder of that month. You have already been charged for the full month, and the company considers the service available through the billing cycle. However, if you cancel during the free trial period before the first charge occurs, you will not be charged at all.
Disputing charges if you cancel but are still charged
If Myfamio continues to charge you after your cancellation date, you have the right to dispute the charges. Contact your payment provider (Apple, Google, or your bank) and request a chargeback. Document your cancellation confirmation email as proof that you cancelled. Yafee recommends keeping all cancellation records for at least 6 months to support any dispute.
| Scenario | Your refund right | Next step |
|---|---|---|
| Cancel during free trial | No charge applies | No action needed |
| Cancel during paid month | No refund for unused days | Access continues until month end |
| Charged after cancellation | Dispute with payment provider | Request chargeback immediately |
| Auto-renewal triggered after cancellation | Eligible for chargeback | Contact payment provider and CASE |
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the correct steps, but small errors can leave you with continued charges.
Deleting the app instead of cancelling the subscription
This is the most common mistake. Deleting the Myfamio app from your phone does not cancel your subscription. The company continues to charge you monthly because your subscription exists on their servers, not on your device. You must cancel through Apple Settings, Google Play, or the Myfamio website, depending on where you signed up.
Cancelling through the wrong platform
If you subscribed via Apple but you try to cancel through Google Play, your cancellation will not work. Your subscription exists only on the platform where you signed up. Always cancel through the exact channel where you subscribed. If you are unsure, check your original confirmation email from Apple, Google, or Myfamio.
Not verifying the cancellation confirmation
After you click Cancel, wait for a confirmation email. If you do not receive one within 24 hours, contact the payment provider immediately. Do not assume silence means cancellation. Yafee advises screenshotting the cancellation screen as backup evidence if the confirmation email does not arrive.
Forgetting to save your memories first
Once your subscription ends, you lose access to all content stored in Myfamio. There is no grace period for downloading files after cancellation. If your family relies on these memories, download everything before your final billing date. Check your account settings for a bulk export option, or download files manually if needed.
Why you might want to keep your Myfamio subscription
Cancellation may not be the right choice for every family. Consider whether continuing your subscription makes sense for your situation.
| Reason to cancel | Reason to keep | Cost comparison (monthly) |
|---|---|---|
| Not using the service regularly | Family actively sharing memories | SGD 0 vs SGD 40-45 |
| Storage space available on other platforms | Centralized family organisation system | Free cloud (Google Drive, iCloud) vs Myfamio |
| Budget constraints | Irreplaceable family content | SGD 0 vs security and backup |
| Privacy concerns with the company | Data security and family privacy features | DIY backup vs managed service |
Escalation: what to do if Myfamio refuses to cancel
Most cancellations go smoothly, but some users encounter resistance or continued charges after cancellation.
Step 1: contact Myfamio directly
Send an email to Myfamio's support team stating clearly that you have cancelled your subscription and want written confirmation. Include your cancellation date, your account email, and your reference number from your cancellation confirmation. Keep the email brief and professional. Wait 5 business days for a response.
Step 2: dispute with your payment provider
If Myfamio does not respond or continues to charge you, contact your payment provider (Apple, Google Play, or your bank). Request a chargeback for any charges that occurred after your cancellation date. Provide your cancellation confirmation email as evidence. Most payment providers will investigate within 10 business days.
Step 3: escalate to the consumer association of singapore
If your payment provider denies your chargeback and you have evidence of unfair charges, lodge a complaint with the Consumer Association of Singapore (CASE). CASE will mediate on your behalf and investigate whether Myfamio breached the Consumer Protection (Fair Trading) Act. Provide screenshots of your subscription settings, cancellation confirmations, and bank statements showing unwanted charges. Yafee recommends collecting this documentation as soon as you discover the issue.
Contact information if cancellation fails
If you need to escalate your complaint, use the following contact points:
- Myfamio support: Check the Myfamio website for their contact form or support email address. Most companies list this in their Help or About sections.
- Consumer Association of Singapore (CASE): Visit www.case.org.sg or call 6100 0315 to lodge a formal complaint. CASE will investigate whether the company violated consumer protection laws.
- Your payment provider: Contact Apple (Apple Support), Google Play (Google Support), or your bank's dispute team directly to initiate a chargeback.
Key takeaways for cancelling Myfamio in singapore
Cancelling Myfamio is straightforward when you know the correct steps. Your method depends on where you subscribed: Apple Settings for iOS, Google Play for Android, or the Myfamio website if you signed up directly. Cancel through the same channel where you subscribed, and always verify your cancellation with a confirmation email. Download all family memories before your access ends, and monitor your bank account to ensure no charges appear after your final billing date.
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to clear information about subscription costs, an easy cancellation process, and fair treatment from the company. If Myfamio refuses to cancel, continues charging you, or obscures its cancellation procedure, you can escalate to the Consumer Association of Singapore.
Yafee has helped thousands of consumers cancel subscriptions and understand their rights when service providers make automatic renewal difficult. Use this guide to take control of your recurring payments, protect your family's data, and avoid unexpected charges. Whether you decide to cancel or keep your subscription, make an informed choice based on your family's needs and budget. Yafee is here to ensure you understand every step of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Myfamio?
Join over 30,000 users who already trust us.