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Frequently asked questions
Cancel Mydevices: Step-by-Step Guide
How to cancel Mydevices and reclaim control of your IoT subscription in singapore
What Mydevices is and why you might cancel
Mydevices is an Internet of Things (IoT) platform that lets you monitor, control, and manage connected devices through a unified dashboard. You gain access to device management tools, sensor integrations, and tiered subscription plans designed for different business scales, from small proof-of-concept setups to large enterprise deployments.
The platform sells both software subscriptions and hardware components directly, which means your cancellation journey may involve multiple contact points. Before you decide to leave Mydevices, you should understand what you are paying for, what happens to your data, and whether you qualify for refunds under Singapore consumer law. Yafee helps you navigate this decision with confidence and clarity.
Primary offerings and what you pay for
Mydevices charges you for tiered subscription access, optional hardware purchases, and device activation fees. Services include real-time device monitoring, sensor integration tools, API access, and professional support depending on your plan tier. When you cancel, you must distinguish between your software subscription (which stops renewing) and any hardware you have ordered (which follows separate return procedures).
Understanding these separations upfront prevents confusion and missed refund windows.
Who uses Mydevices and when cancellation makes sense
Mydevices attracts small businesses, industrial operators, and developers who need rapid device connectivity. You might cancel if you migrate to a competitor platform, complete a proof-of-concept phase, reduce your connected device count, or find the pricing no longer fits your budget. Alternatively, you may cancel to consolidate multiple IoT services into a single provider.
Your consumer rights in singapore and escalation options
Singapore consumers enjoy protections under the Consumer Protection (Fair Trading) Act, which applies to unfair contract terms, misleading representations, and non-delivery of services. This Act is your legal foundation if Mydevices refuses a legitimate cancellation or withholds refunds without proper cause.
Key protections under singapore law
The Consumer Protection (Fair Trading) Act prohibits traders from using unfair contract terms that disadvantage you unreasonably. If Mydevices attempts to lock you into auto-renewal without clear prior consent, or if they refuse cancellation despite your written request, you have legal grounds to escalate to the Consumers Association of Singapore (CASE).
Keep all email correspondence with Mydevices support. Screenshots of your account dashboard and order confirmation emails serve as proof of purchase and cancellation requests if you later need to file a complaint with CASE.
When and how to escalate complaints
If Mydevices refuses to cancel your subscription or delays a refund beyond 30 days, contact the Consumers Association of Singapore directly. You can lodge a complaint online at case.org.sg or telephone them for guidance. Provide your account details, cancellation date, and documentation of all communication attempts.
Yafee recommends exhausting direct contact with Mydevices support first (allow 5 working days for a response), then escalating if they do not acknowledge your request within that timeframe.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a service subscription without penalty if the terms are unfair or if cancellation is unreasonably restricted. Auto-renewal contracts must obtain your explicit consent before each renewal cycle. If Mydevices charges you after you have submitted a cancellation request, you can demand a refund and lodge a complaint with CASE at no cost.
Pricing and plan breakdown for singapore users
Mydevices publishes official pricing in USD, so the SGD values below are approximate conversions for planning purposes only. Contact Mydevices directly for exact current rates and any regional discounts applicable to Singapore operations.
Current Mydevices subscription tiers
| Plan | Approx. SGD monthly | Connected devices | Key features | Best for |
|---|---|---|---|---|
| Pay-as-you-go | S$6.75 | Up to 5 | Sensor App, Simulator, basic integrations, LoRa network | Testing and proof of concept |
| Platinum | Contact Mydevices | Unlimited | White Label, API access, custom reporting, 24-hour SLA, hardware discount | Small to mid-sized operations |
| Titanium | Contact Mydevices | Unlimited | Full white label, dedicated support, custom integrations, priority hardware access | Enterprise and high-volume deployments |
Hardware and activation charges
Beyond subscription fees, Mydevices may charge you for hardware components (sensors, gateways, modems) and device activation. These are typically one-time charges, but they follow a separate return and refund policy. Request the hardware return address from Mydevices support before initiating cancellation to avoid disputes over return costs.
How to cancel your Mydevices subscription
Cancellation must be submitted in writing to comply with Singapore consumer law and to create a clear audit trail for both you and Mydevices. Follow these steps to ensure your cancellation is processed without delay.
Step 1: log in to your Mydevices account and review your plan
- Visit the Mydevices login portal and enter your credentials.
- Navigate to your account settings or billing section.
- Confirm your current subscription tier, renewal date, and any active hardware orders.
- Take a screenshot of your plan details and save it offline for your records.
Step 2: identify the correct cancellation contact
Mydevices does not publish a dedicated cancellation email address on its website, which is common for platforms that route all account requests through a general support channel. Yafee recommends contacting Mydevices via the support form on their website or sending an email to their general support address (typically [email protected] or as listed in your account area).
- Check your account settings for a support email address or phone number.
- If no direct email is visible, visit the Mydevices website and locate their contact form or live chat option.
- Note the date and time you initiated contact.
Step 3: submit your cancellation request in writing
Send a cancellation email that clearly states your intent and includes all necessary account identifiers. Provide as much detail as possible to avoid delays.
- Write an email with the subject line: "Request to cancel my Mydevices subscription - Account [your account ID]".
- Include the following details in the body:
- Your full name and registered email address on the account.
- Your account ID or username.
- Current subscription plan (e.g., Pay-as-you-go, Platinum, Titanium).
- Your desired cancellation date (ideally at least 5 business days from the email date).
- Statement: "I request immediate cancellation of my subscription effective [date]. Please confirm cancellation and provide a final invoice or pro-rata refund calculation within 5 working days."
- Send the email from the address linked to your Mydevices account for faster verification.
- Request a read receipt or delivery confirmation from Mydevices.
Step 4: wait for written cancellation confirmation
Mydevices is required to acknowledge your cancellation request within 5 working days under fair trading principles. If you do not receive a response by day 6, send a follow-up email referencing your original request.
- Monitor your email inbox (including spam and promotions folders) for a confirmation from Mydevices.
- Confirmation should include your cancellation effective date and a reference number.
- Save this email and print a copy for your records.
Step 5: monitor your next billing cycle
Verify that Mydevices does not charge you after your confirmed cancellation date. Check your bank or credit card statement 5 days after the cancellation effective date.
- If a charge appears after cancellation, contact Mydevices immediately and request a refund within 7 days.
- If Mydevices refuses to refund an unauthorised post-cancellation charge, escalate to CASE with evidence of your cancellation request.
Refunds and what to expect after cancellation
Singapore consumer law does not mandate refunds for cancelled subscriptions unless the terms are unfair, the service was not delivered, or the cancellation occurs within a cooling-off period. However, Mydevices may offer pro-rata refunds for unused subscription time depending on their published policy.
Pro-rata refund calculation
If Mydevices agrees to a pro-rata refund, they will calculate unused days and credit your original payment method. For example, if you paid S$100 for a 30-day month and cancelled on day 20, you may be entitled to a refund for the remaining 10 days (approximately S$33.33). Request this calculation in writing and ask for confirmation of the refund amount before accepting cancellation.
Timeline for receiving your refund
Yafee advises allowing 7 to 14 business days for the refund to appear in your bank account after Mydevices processes it. Credit card refunds may take longer if your bank's processing queue is full. Monitor your statement and contact your bank if the refund does not arrive within 14 days.
Handling hardware returns
If you purchased hardware from Mydevices (sensors, gateways, or modems), you must return these separately. Request a return shipping label and address from Mydevices support. Retain proof of return (tracking number, receipt) until the refund is confirmed.
Common mistakes to avoid when cancelling Mydevices
Cancellation can feel uncertain, but protecting yourself is straightforward if you follow documented procedures and keep records. Below are pitfalls that delay refunds or complicate disputes.
Mistake 1: cancelling through the account portal instead of in writing
Some IoT platforms allow in-app cancellation, but Mydevices does not typically offer a dedicated "delete account" button. If you delete your account or disable services from the dashboard without submitting a formal cancellation request, Mydevices may argue that the account was inactive but not cancelled. Always send a written cancellation email to create an audit trail.
Mistake 2: not confirming your cancellation effective date
Mydevices may interpret "cancel my subscription" ambiguously. Clarify whether you want immediate cancellation or cancellation at the end of your current billing cycle. If you are mid-cycle and want an immediate stop, state this explicitly in your request.
Mistake 3: ignoring final invoices or statements
After cancellation, Mydevices will send a final invoice that may include charges for devices used after your requested cancellation date. Review this invoice carefully. If it contains charges you dispute, reply within 7 days with your cancellation confirmation date and ask for adjustment.
Mistake 4: losing communication records
Delete nothing. Keep every email exchange with Mydevices, including read receipts, support tickets, and account screenshots. If you need to escalate to CASE, you will need this documentation to prove your cancellation request and any delays or refusal to process it.
After cancellation: data, access, and device management
Once Mydevices cancels your subscription, your account access ends and your connected devices go offline. Plan for the transition before your cancellation effective date takes effect.
Data export and retention
Before cancellation, request a full export of your device data, historical logs, and configuration files from Mydevices. Most IoT platforms allow CSV or JSON exports through the account settings or a support request. Mydevices typically retains data for 30 days after cancellation before deletion, so act quickly if you need historical information.
Device management post-cancellation
Your connected devices will stop reporting to the Mydevices platform once your subscription ends. If you plan to migrate to another IoT platform, export your device configuration (network IDs, sensor mappings, API keys) before cancellation. This reduces downtime and reconfiguration effort with your new provider.
When you should keep your Mydevices subscription
Cancellation is not always the right choice. Consider keeping your subscription if you depend on Mydevices for critical device monitoring, ongoing hardware support, or integration with other business systems. If you are considering cancellation only because of cost, contact Mydevices sales to negotiate a lower tier or request a discount for annual prepayment.
Reasons to stay subscribed
If your business relies on real-time alerts from connected devices, a sudden service interruption could disrupt operations. Mydevices enterprise plans include 24-hour SLA guarantees that protect your uptime commitment to customers. Additionally, if you have invested time in custom API integrations or white-label configurations, migrating to a different platform will require re-engineering.
Comparison: Mydevices versus alternative IoT platforms
If you are still considering cancellation, the table below shows how Mydevices compares to other IoT management solutions available in Singapore. This comparison helps you assess whether switching makes financial or operational sense.
| Platform | Entry price (SGD) | Devices included | Cancellation ease | Best for |
|---|---|---|---|---|
| Mydevices | S$6.75/month | 5 (starter) | Written email required | Testing and proof of concept |
| Azure IoT Hub | Pay-as-you-go | Unlimited | Immediate through Azure portal | Enterprise and hybrid cloud |
| AWS IoT Core | Pay-as-you-go | Unlimited | Immediate through AWS console | Large-scale and serverless deployments |
| ThingWorx | Contact for pricing | Unlimited | Negotiated enterprise contract | Advanced analytics and machine learning |
Cost-benefit analysis before switching
Moving from Mydevices to another platform involves setup time, data migration, and potential device reconfiguration. Estimate this cost (internal labour plus any professional services fees). If the annual savings from a cheaper platform are less than your migration costs, staying with Mydevices may be more cost-effective over 12 months.
Checklist for a successful Mydevices cancellation
Use this checklist to ensure you complete every step and minimise the risk of billing disputes or lost data.
- Take a screenshot of your current Mydevices plan and billing details.
- Export all historical device data and configuration files before cancellation.
- Identify the correct support email address or contact form for Mydevices.
- Draft a cancellation email with your account ID, plan name, and desired cancellation date.
- Send the email and request a read receipt.
- Wait 5 working days for a confirmation email from Mydevices.
- If no confirmation arrives, send a follow-up email on day 6.
- Once confirmed, save the cancellation confirmation email and reference number.
- Check your bank statement 5 days after the cancellation effective date.
- If an unwanted charge appears, request an immediate refund within 7 days.
- If Mydevices refuses the refund, gather all evidence and contact CASE.
- Retain all correspondence for at least 12 months in case of future disputes.
Escalation and getting help if Mydevices refuses to cancel
In rare cases, Mydevices may refuse cancellation, claim they did not receive your request, or delay processing indefinitely. Singapore consumer law protects you in this situation. Yafee has helped thousands of consumers cancel subscriptions when companies stall or resist.
Step-by-step escalation process
- Send a formal written request via registered mail or courier to Mydevices. Include a copy of your email cancellation request and all follow-up messages.
- Allow 10 working days for a response to the registered mail.
- If Mydevices still does not respond or refuses, lodge a complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call them directly.
- Provide CASE with copies of all cancellation requests, responses (or lack thereof), and billing statements showing charges after your requested cancellation date.
- CASE will investigate and mediate between you and Mydevices at no cost to you.
- If mediation fails, CASE can issue a compliance order or refer the case for legal action.
Documentation required for CASE escalation
When you contact CASE, provide the following documents to strengthen your complaint. Without these, CASE may not have enough evidence to intervene.
- All email correspondence with Mydevices (cancellation request, reminders, responses).
- Screenshots of your account page, billing information, and service details.
- Bank or credit card statements showing charges after your cancellation date.
- Copies of any promotional materials or terms of service that reference cancellation procedures.
- A timeline showing when you submitted each cancellation request and the date of each response (or non-response).
Final steps and summary
Cancelling Mydevices is a straightforward process if you follow a documented procedure, keep records, and allow time for confirmation. Do not assume cancellation is complete until you receive written confirmation from Mydevices and verify that no further charges appear on your statement.
If you are uncertain about your cancellation rights or Mydevices disputes your request, Yafee provides a clear legal framework and practical next steps. The Consumer Protection (Fair Trading) Act protects you from unfair contract terms and unauthorised charges. Yafee ensures you understand what that protection means in practice and how to enforce it.
Cancel with confidence: submit your cancellation request in writing, retain all documentation, monitor your next billing cycle, and escalate to CASE if Mydevices refuses or delays. Yafee has supported thousands of Singapore consumers cancel subscriptions like Mydevices without losing refunds or data. Visit yafee.com today to access our full cancellation guides and consumer rights resources across hundreds of services and platforms.