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Frequently asked questions
Cancel Mobitrace: The Right Way
How to cancel Mobitrace and protect your data in singapore
What is Mobitrace and why you might cancel
Mobitrace is a subscription-based fleet management and vehicle tracking platform designed to help businesses monitor vehicle locations in real time, optimise routes and reduce operational costs. You subscribe to track your fleet or monitor mobile assets across your organisation, but your operational needs may change.
Whether your budget has tightened, you've found an alternative solution, or you no longer require location tracking, cancelling Mobitrace should be a transparent process. Yafee specialises in helping you understand your rights and execute cancellations cleanly, protecting yourself from unexpected charges and unwanted renewals. This guide walks you through your legal position in Singapore, the cancellation methods available to you, and the steps you must take to exit without financial or data loss.
Typical features Mobitrace offers
Mobitrace's standard feature set typically includes live vehicle location tracking, historical trip data and analytics, route optimisation tools, driver behaviour monitoring and fleet dashboards accessible via web, iOS and Android applications. Your access to specific features depends on your chosen plan tier and the platform you use.
Before you cancel, log into your account and review your current plan details, feature access and billing cycle. This information becomes critical if you need to request a refund, because you will need to document exactly what you paid for and the reasons for your cancellation.
How Mobitrace billing works
Mobitrace operates on automatic recurring billing, meaning your subscription renews on a set date each month or year depending on your plan selection. Your registered payment method will be charged unless you cancel before your next renewal date. Many cancellations fail because subscribers cancel on only one platform (such as the mobile app) but not on the web account, leaving the subscription active.
Your consumer rights in singapore
Singapore's consumer protection framework gives you specific legal rights when you purchase digital services like Mobitrace.
Protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act is the primary legislation protecting you when you purchase digital services in Singapore. The Act requires that any service supplied to you must be as advertised, supplied within a reasonable timeframe and of a quality you would reasonably expect. If Mobitrace fails to deliver promised tracking accuracy, stops working without notice or performs below the standard you were promised, you have grounds to lodge a complaint with the Consumer Association of Singapore.
The Act also protects you against unfair contract terms. If Mobitrace's cancellation process is deliberately hidden, unreasonably expensive to exit or deliberately obstructed, you may challenge that term as unfair under Singapore law. Preserve all emails, screenshots and payment records as evidence, because you will need this documentation if you escalate your complaint.
Your right to cancel within a cooling-off period
If you purchased Mobitrace online and the seller has not clearly stated that a cooling-off period does not apply, you may have a 14-day statutory right to withdraw from the contract. However, this right usually ceases once you have begun using the service. Always review Mobitrace's terms and conditions to confirm whether a cooling-off period applies to your specific purchase and under what conditions.
Your legal position
You have the right to cancel Mobitrace at any time, provided you follow the company's stated cancellation procedure. You may request a refund if you can demonstrate that Mobitrace has failed to meet the quality standard promised. If Mobitrace refuses to process your cancellation or continues charging after you have cancelled, you may escalate to the Consumer Association of Singapore (CASE) at no cost.
Escalation to the consumer association of singapore
If Mobitrace refuses to cancel your account, continues charging after you have submitted a cancellation request, or ignores refund requests, you can escalate your complaint to the Consumer Association of Singapore (CASE). CASE is Singapore's official consumer ombudsman and can mediate disputes free of charge. Yafee recommends documenting every cancellation attempt, email sent and charge received, because CASE will need this evidence to assist you effectively.
Methods to cancel Mobitrace
You have multiple pathways to cancel your Mobitrace subscription, depending on how you registered and where you access the service.
Cancel through your Mobitrace web account
The most direct route to cancel is to access your account on Mobitrace's website and locate the subscription or billing settings.
- Open a web browser and visit the Mobitrace website or login portal
- Sign in using your registered email address and password
- Navigate to your account settings or subscription menu
- Look for tabs labelled "Billing", "Subscription", "Account Settings" or "Plans"
- If the menu is not visible, click your profile icon in the top right corner
- Select the option to "Cancel Subscription" or "Downgrade Plan"
- Read any retention offers or warnings the company displays
- Confirm your cancellation by clicking the final confirmation button
- Take a screenshot of the confirmation page showing the cancellation was successful
- Check your email for a confirmation message from Mobitrace within 24 hours
Cancel through the Mobitrace mobile app
If you registered or manage your Mobitrace subscription through the iOS or Android app, you can cancel directly within the app.
- Open the Mobitrace app on your device
- Tap your profile icon or account menu at the bottom or top of the screen
- Select "Settings", "Subscription" or "Billing"
- Look for "Manage Subscription" or "Cancel Plan"
- Follow the prompts to confirm your cancellation
- Screenshot the confirmation screen
- Monitor your email for a confirmation message from Mobitrace
Important: If you subscribed through Apple App Store or Google Play Store, you must cancel through the app store itself, not through the Mobitrace app. Cancelling only in Mobitrace will not stop app store billing.
Cancel an app store subscription (iOS)
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find Mobitrace in the list of active subscriptions
- Tap "Cancel Subscription"
- Confirm your cancellation when prompted
- Verify the app store sends you a cancellation confirmation email
Cancel a google play subscription (Android)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage Subscriptions" or "Subscriptions"
- Tap Mobitrace from your list of active subscriptions
- Select "Cancel Subscription"
- Choose your reason for cancellation
- Confirm the cancellation
- Check your Google Play email for a confirmation notice
Cancel by contacting Mobitrace customer support
If you cannot find the cancellation option in your account or on the app, you can request cancellation directly through customer support. This method creates a documented record of your cancellation request, which is valuable if disputes arise later.
- Locate Mobitrace's contact page or support email address on their website
- Send an email to support stating "I wish to cancel my Mobitrace subscription effective immediately"
- Include your full name, registered email address and account number
- Request written confirmation of the cancellation date
- Keep a copy of your sent email and any response from Mobitrace
- If you receive no response within 5 business days, send a follow-up email and consider escalating to CASE
Timing and when your cancellation takes effect
Understanding when your cancellation becomes effective is essential to avoid unexpected charges.
Immediate cancellation
If you cancel before your renewal date, most services terminate your access and billing immediately. However, Mobitrace may allow you to use the service until the end of your current billing period, even after you have cancelled.
End of billing cycle cancellation
Some subscription models permit cancellation to take effect only at the end of your current billing month or year. If you have paid for January to December, your cancellation may not take effect until 31 December, even if you submit your cancellation request in March. Review your confirmation email to clarify the exact termination date.
Checking your cancellation status
After you cancel, log back into your Mobitrace account within 24 to 48 hours. Your subscription status should display as "Cancelled", "Inactive" or "Expires on [date]". If the status remains "Active", contact support immediately, as your cancellation may not have processed correctly.
Refunds and what you can expect
Yafee advises you to understand Mobitrace's refund policy before you cancel, as refund eligibility depends on the timing of your cancellation and the terms you agreed to.
Refunds within the cooling-off period
If you cancel within 14 days of purchase and have not substantially used the service, you may be entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. You must submit a refund request in writing, explaining why you are returning the service and requesting reimbursement to your original payment method.
Refunds after the cooling-off period
Once the 14-day cooling-off period expires, Mobitrace is not legally required to issue a refund simply because you no longer want the service. However, you may request a pro-rata refund (a partial refund for unused time) if Mobitrace's subscription terms permit it. Check your contract or terms and conditions for the company's refund policy.
Refunds for service failures
If Mobitrace has failed to deliver the tracking accuracy, uptime or features it promised, you may request a refund or credit on the grounds of breach of contract or failure to supply services of merchantable quality. Document all instances of service failure (screenshots, timestamps, emails to support) as evidence for your refund claim.
Requesting a refund
- Send an email to Mobitrace support requesting a refund
- State the reason: cooling-off period, service failure, or pro-rata credit
- Attach screenshots and documentation of the problem
- Request reimbursement to your original payment method
- Allow 14 to 30 days for processing
- If Mobitrace refuses or does not respond, escalate to CASE with your evidence
Common mistakes to avoid when cancelling Mobitrace
Cancellations often fail because subscribers overlook a single step or misunderstand how their billing works. Stay alert to these common pitfalls.
Cancelling on only one platform
If you subscribed through the app store and also access Mobitrace via the web, you must cancel on both platforms. Cancelling only in the Mobitrace app will not cancel your app store subscription, and you will continue to be charged monthly. Yafee recommends checking all platforms where you access the service before you consider your cancellation complete.
Assuming cancellation was successful without confirmation
After you click "Cancel", verify that Mobitrace displays a confirmation message and sends you a confirmation email. Do not assume cancellation is complete simply because you submitted a request. Log back in 24 hours later to confirm your subscription status shows as "Cancelled" or "Inactive".
Cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, the system may still charge you for the next billing period before processing your cancellation. Cancel at least 3 to 5 days before your renewal date to avoid this risk. You can find your renewal date in your account settings or billing section.
Not saving cancellation evidence
Screenshots and confirmation emails are your only proof that you cancelled if Mobitrace later claims you never did. Yafee strongly advises you to screenshot the cancellation confirmation page and save all emails from Mobitrace mentioning your cancellation, because you may need this evidence if you dispute an unexpected charge later.
Ignoring unexpected charges after cancellation
If Mobitrace charges you after you have cancelled, contact support immediately and provide your cancellation confirmation. Do not ignore the charge or assume it will resolve on its own. If the company does not refund you within 7 days of your complaint, escalate to your payment provider (your bank or credit card company) and file a dispute, then notify CASE.
Pricing and plan comparison
Understanding Mobitrace's pricing structure helps you identify which charges will cease once you cancel.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Typical users | Cancellation impact |
|---|---|---|---|---|
| Starter | $49 to $99 | $490 to $990 | 1 to 5 vehicles | Monthly charges cease immediately |
| Professional | $199 to $299 | $1,990 to $2,990 | 6 to 25 vehicles | Annual charges may continue until cycle end |
| Enterprise | Custom pricing | Custom pricing | 26+ vehicles | Contact support for cancellation terms |
After cancellation: what happens to your data and account
Once you cancel, Mobitrace will deactivate your access to the platform, but your data handling requires attention.
Data retention after cancellation
Mobitrace may retain your account data, trip histories and vehicle locations for a defined period after you cancel (typically 30 to 90 days) for backup, legal compliance or dispute resolution purposes. After this period, the company should delete your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).
Requesting data deletion
You have the right to request deletion of your personal data under the PDPA. Send a written request to Mobitrace's support email stating: "I request deletion of all my personal data and account information held by Mobitrace." The company must respond within 30 days. If Mobitrace refuses, you can escalate to the Personal Data Protection Commission (PDPC).
Exporting your data before cancellation
If you need to retain historical trip data or vehicle records, export this information before you cancel. Most fleet management platforms allow you to download reports or data in CSV or PDF format. Log into your account, navigate to "Reports" or "Data Export", and download any records you need to keep.
Pricing comparison with alternatives
If you are cancelling because you have found a better-value alternative, compare Mobitrace's pricing with competing fleet management solutions.
| Service | Starting price (SGD) | Best for | Key difference |
|---|---|---|---|
| Mobitrace | $49 to $99/month | Small fleets with basic tracking | Mid-range pricing, good uptime |
| Samsara | $39 to $120/month | Scalable, driver safety focus | Higher feature set, slightly cheaper |
| Verizon Connect | $59 to $149/month | Enterprise fleets | Stronger support, premium pricing |
| Google Maps Platform | Custom (per-API call) | Developers, custom builds | Most flexible, requires integration |
Checklist: steps to cancel Mobitrace completely
Use this checklist to ensure you have taken every necessary step to cancel Mobitrace and prevent future charges.
- Review your Mobitrace account and note your renewal date
- Log in to the Mobitrace web account and locate the subscription settings
- Click "Cancel Subscription" and follow all prompts to completion
- If you use the mobile app, cancel the subscription within the app as well
- If you subscribed through App Store or Google Play, cancel that subscription separately
- Screenshot the cancellation confirmation page
- Monitor your email for a cancellation confirmation from Mobitrace within 24 hours
- Log back in 48 hours later to verify your subscription status is "Cancelled"
- Request deletion of your personal data if you wish (send email to support)
- Monitor your bank or credit card statement for any charges after your renewal date
- If unexpected charges appear, contact Mobitrace support with your cancellation confirmation
- If the company refuses to refund, escalate to CASE with all documentation
Escalation: when to contact the consumer association of singapore
If Mobitrace refuses to honour your cancellation or continues to charge you after you have cancelled, escalate your complaint formally.
When to escalate
Contact CASE if any of the following occur:
- Mobitrace continues charging you more than 7 days after you submitted a cancellation request
- The company refuses to process your cancellation without clear reason
- Mobitrace denies receiving your cancellation email despite your evidence
- The company refuses to refund charges incurred after you cancelled
- Customer support is unresponsive for more than 10 business days
How to lodge a complaint with CASE
- Visit the CASE website at www.case.org.sg
- Click "Lodge a Complaint" or "File a Dispute"
- Provide your full details, the company's details and a summary of your issue
- Attach copies of your cancellation request, confirmation emails and payment statements
- Explain the financial loss or harm you have suffered
- Submit your complaint (CASE will assess it within 5 working days)
- CASE will attempt to mediate between you and Mobitrace at no cost
- If mediation fails, CASE will issue a ruling, which Mobitrace must follow
Yafee recommends submitting your CASE complaint within 3 months of discovering the problem, as CASE may decline complaints filed after this period.
Reviews and user feedback on cancelling Mobitrace
Based on user feedback and reviews, Mobitrace subscribers report varied experiences with cancellation.
Positive cancellation experiences
Users who cancelled through the web account reported a straightforward process, with confirmation emails arriving within 2 hours. Most subscribers confirmed that charges ceased on the next renewal date without further issues. Several reviewers praised the lack of retention pressure or additional fees to exit the service.
Negative cancellation experiences
Some users reported that cancelling through the mobile app did not prevent app store billing, resulting in duplicate charges for one billing cycle. Others noted that customer support was slow to respond to cancellation requests sent by email, taking up to 10 days to confirm cancellation. A small number of subscribers experienced unexpected charges 2 to 3 months after they believed they had cancelled, indicating the company's billing system had not updated.
Common user advice
Experienced users emphasise cancelling at least 5 days before your renewal date, verifying cancellation status 48 hours later and saving all confirmation emails. Many also recommend cancelling via the web account rather than the mobile app, as web cancellations appear to process more reliably.
Summary and next steps
Cancelling Mobitrace is a straightforward process if you follow the correct steps and verify each stage. Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unfair cancellation practices and entitle you to escalate disputes to CASE if necessary. Yafee has helped thousands of consumers cancel subscriptions cleanly, protect their data and recover unwanted charges by following this exact procedure. Take screenshots at each step, monitor your email for confirmations and verify your subscription status has changed to "Cancelled" within 48 hours. If Mobitrace ignores your cancellation request or continues charging, you have a clear escalation path through CASE that costs nothing and carries the force of Singapore law. Complete the checklist above, keep your evidence organised and cancel with confidence knowing your legal position is protected.
For additional guidance on cancelling other subscriptions or protecting your digital rights in Singapore, visit Yafee.com, where our contract law specialists provide detailed, legally-grounded cancellation guides for all major digital services. Yafee has established itself as the trusted resource for Singapore consumers seeking transparent, no-nonsense cancellation support backed by consumer law.