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Frequently asked questions
Cancel Minea: The Right Way to Exit Your Subscription
How to cancel Minea in singapore and claim your refund
What is Minea and why cancellation matters
Minea is a subscription-based analytics platform built for ecommerce sellers and digital marketers who need to research winning products, analyse competitor ads, and track market trends in real time. The service grants access to searchable ad libraries from Meta, TikTok, and Pinterest, alongside product research tools and AI-powered discovery features designed to keep you competitive in fast-moving markets.
If you have subscribed to Minea but find yourself using it infrequently, or if the platform no longer aligns with your business goals, cancelling promptly stops recurring charges and frees up your budget. At Yafee, we help thousands of consumers navigate subscription cancellations every month, and we understand that acting decisively protects your financial interests.
What Minea offers
Minea provides access to ad libraries for major social platforms, regularly updated trending product lists, store and product research tools, AI-assisted creative discovery, and membership to the Minea Academy and community forum. Your plan tier determines whether you unlock unlimited tracking lists and supplier finder tools. The platform offers both monthly and annual billing options, with annual commitments typically discounted to incentivise longer-term commitment.
When you should cancel Minea
Cancel Minea if you no longer require competitive intelligence for your business, if you have identified an alternative tool that better fits your workflow, if budget cuts demand you reduce subscription expenses, or if the feature set no longer justifies the monthly outlay. The sooner you initiate cancellation, the sooner your charges cease.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework protecting you when you purchase digital services, including subscriptions like Minea.
What the consumer protection (Fair trading) act protects
This Act requires that all services are provided with reasonable care and skill, and that all advertising, descriptions, and contractual terms are fair, transparent, and not misleading. Consequently, even if Minea's standard terms state that subscriptions are non-refundable, the law may override unfair or unconscionable clauses. You have a statutory right to cancel and claim a refund if Minea fails to deliver the service as advertised, or if the terms themselves are deceptive or unreasonably one-sided.
Furthermore, the Act applies to both direct web subscriptions and purchases made through third-party app stores such as Apple App Store and Google Play. In accordance with this framework, you retain the right to dispute charges, seek mediation, or escalate complaints to the Consumer Association of Singapore (CASE) if Minea refuses your legitimate cancellation request.
Your legal position on refunds
Although Minea's terms may claim subscriptions are non-refundable, your cancellation rights and refund eligibility depend on the circumstances. You have strong grounds for a refund if you cancel within 24 hours of your first charge, if the service is unavailable or defective at the time of use, if misleading conduct occurred during signup, or if Minea has breached the implied condition of delivering services with reasonable care and skill. Document all charges, emails, and communication with Minea before escalating to CASE. The Consumer Association of Singapore can mediate disputes at no cost to you and will investigate whether Minea's refusal breaches consumer law.
Methods to cancel Minea in singapore
Your cancellation route depends on how you subscribed: directly on Minea's website, via Apple App Store, or via Google Play.
Cancel your web subscription (direct billing)
If you signed up directly on Minea's website using a credit card, debit card, or digital wallet, you must cancel through your Minea account dashboard to stop charges immediately.
- Visit minea.com and log in to your account using your registered email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset email sent to your inbox.
- Navigate to your Account Settings or Billing section, typically located in the top-right menu or dashboard sidebar.
- Look for icons labelled "Settings," "Profile," or "Account," then select "Billing" or "Subscription."
- Locate the option to "Manage Subscription," "Cancel Subscription," or "Change Plan."
- Read any on-screen prompts or warnings about losing access to features or saved data.
- Select "Cancel" and confirm your choice when the system asks for confirmation.
- Minea may offer a discount or pause option; only accept if you genuinely intend to pause rather than cancel.
- Receive your cancellation confirmation email within minutes; do not close the page until you see confirmation on screen.
- If the confirmation does not arrive within 10 minutes, check your spam folder and contact Minea support with your account email.
- Store the confirmation email in a dedicated folder or take a screenshot as proof of successful cancellation.
- This proof is essential if you later dispute a charge or escalate to CASE.
Cancel via apple app store
If you subscribed to Minea through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not within the Minea app itself.
- Open Settings on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your Apple ID profile picture or name at the top of Settings.
- If you do not see this option, scroll up to the top of the Settings menu.
- Select "Subscriptions" from the menu.
- This displays all active app subscriptions linked to your Apple ID.
- Find and tap "Minea" in the subscriptions list.
- If you subscribed to multiple Minea plans, you may see them listed separately.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to confirm that you wish to cancel; your confirmation is final.
- You will receive a cancellation confirmation email from Apple; retain this as evidence.
- Your access continues until the end of the current billing cycle, after which charges stop.
Cancel via google play
If you subscribed to Minea through Google Play on your Android device, you must cancel via your Google Play account settings.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Payments and subscriptions," then tap "Subscriptions."
- This shows all active subscriptions on your Google account.
- Tap "Minea" to open your subscription details.
- Review your plan tier and next billing date before proceeding.
- Tap "Cancel subscription" and select your reason for cancellation from the menu.
- Google may offer a one-time discount; only accept if you genuinely wish to continue.
- Confirm your cancellation by tapping "Cancel subscription" again.
- Google will send a cancellation confirmation email to your registered Gmail address.
- Save the confirmation email in your records as proof of cancellation.
- Your access continues through the end of the current billing period, then stops automatically.
Pricing and refund timeline for Minea subscriptions
Understanding Minea's pricing structure and refund policy helps you calculate your potential refund and plan your cancellation timing strategically.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Refund window |
|---|---|---|---|
| Starter | $49 | $490 (10% discount) | 24 hours from first charge |
| Professional | $99 | $990 (10% discount) | 24 hours from first charge |
| Agency | $199 | $1,990 (10% discount) | 24 hours from first charge |
| Enterprise | Custom pricing | Custom pricing | Negotiate via Minea support |
Refund eligibility and timing
Minea's standard policy states that monthly subscriptions are non-refundable after 24 hours. Nevertheless, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a refund beyond this window if the service is defective, unavailable, or if misleading conduct induced your purchase. Annual subscriptions typically offer more flexibility; many consumers successfully claim partial refunds on annual plans cancelled within 30 days, particularly if they paid via credit card and dispute the charge with their bank.
If you cancel within 24 hours of your first charge, contact Minea support immediately and cite your cancellation confirmation. Request a refund to your original payment method. Most refunds process within 5 to 10 business days, though bank transfers may take longer depending on your financial institution. Yafee recommends retaining your cancellation confirmation and payment receipts for at least 6 months in case disputes arise.
What happens after you cancel Minea
Once you cancel, your account transitions through several stages; understanding each step ensures you retain access to your data and avoid accidental re-subscription.
Immediate changes after cancellation
Minea will not immediately delete your account. Your login credentials remain valid, and you can access your saved tracking lists, notes, and research data until the end of your current billing cycle. This means if you cancel mid-month, you retain full access until the month ends. After that date, Minea will remove your access to premium features, analytics, and the ad library. You will not be charged after your billing cycle concludes, provided your cancellation was processed successfully.
Data retention and re-subscription
Minea retains your account data (saved lists, searches, and notes) for up to 90 days after cancellation. If you wish to restart your subscription within this window, you can log back in and resume without losing your research history. After 90 days, Minea may permanently delete your data. If you re-subscribe after that period, you start with a blank account. Additionally, confirm that auto-renewal is disabled in your payment method settings (Apple ID, Google Play, or your credit card issuer) to prevent accidental re-subscription if Minea attempts to charge you.
Claiming a refund from Minea
Refunds require deliberate action; Minea does not automatically issue refunds once your subscription cancels.
Step 1: submit your refund request within the 24-hour window
If you cancel within 24 hours of your first charge, immediately email Minea support at [email protected] with your account email address, confirmation of cancellation, and your payment receipt. State clearly that you wish to claim a refund under consumer protection rights. Minea typically responds within 24 hours. If they agree, they will process the refund to your original payment method within 5 to 10 business days. If they refuse, document their response and proceed to Step 2.
Step 2: dispute the charge with your bank or card issuer
If Minea refuses your refund claim, contact your bank or credit card issuer and initiate a chargeback dispute. Provide your cancellation confirmation email, Minea's refusal response, and your payment receipt. Frame your dispute as either "subscription not cancelled" or "service not provided as described." Most financial institutions rule in your favour within 30 to 45 days if you provide clear evidence of cancellation and a legitimate reason. Yafee advises taking this step in parallel with your next action if Minea is unresponsive.
Step 3: escalate to the consumer association of singapore (CASE)
If your bank declines the chargeback or if Minea refuses your refund request, file a complaint with CASE. CASE provides free mediation and can investigate whether Minea breached the Consumer Protection (Fair Trading) Act. You must lodge your complaint within one year of the disputed transaction. Provide CASE with all documentation: your cancellation confirmation, payment receipts, emails from Minea, and your bank's chargeback decision if applicable. CASE will contact Minea on your behalf and facilitate a settlement negotiation. If mediation fails, CASE will advise you on small claims court procedures in Singapore.
Pricing comparison and cancellation trade-offs
Evaluate whether cancelling immediately or waiting until your billing cycle ends makes financial sense based on your circumstances.
| Scenario | Best action | Financial outcome |
|---|---|---|
| Subscribed less than 24 hours ago | Cancel immediately and request refund | Refund issued to original payment method |
| Annual plan within first 30 days | Cancel and dispute with bank | Potential partial refund (SGD 200+) |
| Monthly plan mid-billing cycle | Cancel immediately (charge stops at cycle end) | No refund, but no future charges |
| Monthly plan near renewal date | Cancel 2 days before renewal | No charge occurs; no refund needed |
| Annual plan after 30 days | Cancel and escalate to CASE if refused | Dependent on CASE outcome; legally arguable |
Common mistakes to avoid when cancelling Minea
Cancelling subscriptions is straightforward, but small oversights can delay your refund or leave you charged unexpectedly. Here are the pitfalls that trip up most consumers, and how to sidestep them.
Mistake 1: cancelling only within the app, not in account settings
Many users mistakenly assume that removing Minea from their phone deletes their subscription. Deleting the app does nothing; Minea continues to charge your payment method. You must cancel through your account dashboard (minea.com), Apple ID settings, or Google Play settings. App deletion is irrelevant to billing.
Mistake 2: not disabling auto-renewal on your payment method
Even after you cancel through Minea, some payment methods (particularly Apple ID and Google Play) may retain authorization to charge you if Minea resets your subscription. Log in to your Apple ID or Google Play account after cancelling Minea and explicitly disable any recurring authorizations or stored payment methods linked to Minea. This prevents accidental re-subscription if Minea attempts to charge you.
Mistake 3: losing track of your cancellation confirmation
Without your cancellation confirmation email, you cannot prove that you cancelled if a charge appears on your statement after your expected cycle end. Save the confirmation email to a dedicated folder, screenshot it, or print it. Store copies for at least 6 months.
Mistake 4: requesting a refund too late
Minea's refund window is 24 hours from your first charge. After 24 hours, your claim weakens legally, although the Consumer Protection (Fair Trading) Act may still protect you if the service is defective or misleading. Act immediately if you want a straightforward refund; do not wait more than a day.
Mistake 5: not documenting the reason for cancellation
If you escalate to CASE or your bank, you need a clear reason for your refund claim. "The service did not meet my expectations" is vague. Instead, document: "Minea's ad library did not include the specific platforms I target" or "The product research tools are less comprehensive than advertised." Specific grievances strengthen your case.
What to do if Minea refuses your cancellation or refund
If Minea ignores your cancellation request or denies your refund claim despite your following the correct procedure, escalation paths exist under Singapore consumer law.
Contact Minea support formally
Email [email protected] with the subject line "Formal Cancellation Request and Refund Claim." Include your account email, full name, date of subscription, date of cancellation request, and a link or screenshot of your cancellation confirmation. Reference the Consumer Protection (Fair Trading) Act and state that you expect a response within 7 days. Keep a copy of this email for your records.
Escalate to the consumer association of singapore (CASE)
If Minea does not respond within 7 days or refuses your claim, visit case.org.sg and lodge a formal complaint. CASE provides free mediation. You will need to provide Yafee's guidance and all documentation: account emails, payment receipts, cancellation confirmations, and Minea's written refusal if one exists. CASE will investigate and contact Minea on your behalf. Most disputes settle within 30 to 60 days through CASE mediation.
Dispute via your payment method
Simultaneously with your CASE complaint, contact your bank or credit card issuer and initiate a formal chargeback dispute. Frame your dispute as either "service not delivered" (if you cannot access Minea after paying) or "unauthorised charge" (if you cancelled and were still charged). Provide your bank with all evidence. Most chargebacks resolve within 45 days in your favour if your documentation is thorough.
Checklist for cancelling Minea in singapore
Use this checklist to ensure you complete every step and retain proof of your cancellation and refund request.
- Log in to your Minea account (or Apple ID / Google Play account) and confirm your subscription status and next billing date.
- Note the date and time you begin your cancellation, especially if you are within 24 hours of your first charge.
- Navigate to your subscription settings and select "Cancel Subscription" (or equivalent option).
- Confirm your cancellation and take a screenshot of the on-screen confirmation message.
- Check your email inbox (and spam folder) for a cancellation confirmation email from Minea, Apple, or Google.
- Save the cancellation confirmation email to a dedicated folder or cloud storage.
- If you are within 24 hours of your first charge, email [email protected] immediately requesting a refund and referencing your cancellation confirmation.
- If Minea refuses your refund or does not respond within 7 days, contact your bank and initiate a chargeback dispute.
- Document the date you submitted your refund request and the response (or lack thereof) from Minea.
- If your bank declines the chargeback or Minea remains unresponsive, file a complaint with CASE at case.org.sg.
- Monitor your payment method for any charges after your expected cycle end date; report unexpected charges to your bank immediately.
Final summary and next steps
Cancelling Minea in Singapore is straightforward if you follow the correct procedural steps and act within the relevant legal windows. The Consumer Protection (Fair Trading) Act provides you with robust rights: you can cancel and claim a refund if the service is defective, unavailable, or if Minea misled you at signup. You have 24 hours to cancel and receive a straightforward refund; beyond that, your claim requires escalation to CASE or your bank.
Remember that cancelling through your Minea account dashboard, Apple ID, or Google Play settings is mandatory; deleting the app alone does nothing. Retain your cancellation confirmation email for at least 6 months and disable any auto-renewal settings on your payment method to prevent accidental re-subscription. If Minea refuses your cancellation or refund request, escalate to CASE, which provides free mediation and has successfully resolved thousands of consumer disputes.
At Yafee (yafee.com), we have helped thousands of consumers cancel unwanted subscriptions and recover their refunds. Our platform provides step-by-step guidance, timely reminders, and direct escalation support if your provider refuses your cancellation request. Whether you are cancelling Minea or any other subscription, Yafee ensures you follow the correct legal procedure and retain the evidence you need to win your refund.
Contact information for escalation
Minea support: [email protected]
Consumer Association of Singapore (CASE): case.org.sg | Telephone: 6100 0315 | Address: 170 Ghim Moh Road, Singapore 279621
Infocomm Media Development Authority (IMDA) (for digital service complaints): imda.gov.sg | Telephone: 6377 3800
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- Yafee cannot prevent the recipient from disputing the legal scope.
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