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Frequently asked questions
Cancel Lasting: The Right Way
How to cancel Lasting in singapore and protect your consumer rights
What Lasting is and why cancellation matters to you
Lasting is a subscription-based platform offering guided relationship coaching, therapy-style sessions, and couples workshops delivered through mobile and web applications. The service provides access to structured video lessons, interactive exercises, and habit-tracking tools designed to strengthen communication and personal development within relationships.
You subscribe through your preferred platform-Apple App Store, Google Play, or Lasting's website directly-and gain timed access to weekly modules and year-long learning programs that sync across your devices. Cancellation becomes necessary when you've achieved your learning objectives, discovered the content doesn't align with your needs, or identified alternative services offering better value. Understanding how to cancel properly protects you from unexpected recurring charges and ensures you maintain control over your subscription spending.
Key features included in your Lasting subscription
Your Lasting subscription grants you access to relationship-focused video lessons, guided interactive exercises, progress tracking across multiple devices, and structured weekly modules. The specific features available depend on your subscription tier and the date you commenced service. The platform synchronises your activity across accounts, allowing you to switch between devices without losing your progress or session history.
Why you should understand your cancellation options
Many Singapore subscribers cancel Lasting because they've completed their learning goals, found the content misaligned with their expectations, or discovered more cost-effective alternatives. Beyond practical reasons, understanding your legal cancellation rights-grounded in Singapore's Consumer Protection (Fair Trading) Act-ensures you can terminate service cleanly without facing barriers or unexpected charges. Yafee recognises that transparent cancellation procedures form a cornerstone of fair consumer relationships.
Your consumer rights in singapore and the legal protections you hold
Singapore law grants you specific protections when dealing with subscription services like Lasting. These rights are enforceable regardless of what Lasting's terms and conditions state.
Consumer protection (Fair trading) act framework
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation shielding you against unfair trade practices, deceptive cancellation procedures, and misleading subscription terms. The CPFTA prohibits companies from using dark patterns-deliberately obscured or confusing interfaces-to make cancellation unnecessarily difficult. Lasting cannot hide the true cost of renewal, misrepresent when your subscription terminates, or impose terms that conflict with what was displayed at purchase.
If Lasting's cancellation process is intentionally obscured, their refund policy contradicts the original offer, or they continue charging after you've cancelled, you possess legal grounds to escalate your complaint. The Consumers Association of Singapore (CASE) enforces these protections and investigates breaches on your behalf at no charge.
Your right to refunds under singapore law
While Lasting's standard terms state that subscription fees are non-refundable, Singapore consumer law recognises important exceptions. If the service was faulty, failed to deliver advertised features, or proved fundamentally different from the description at purchase, you retain the right to request a refund within a reasonable timeframe. A blanket "no refunds" clause does not override consumer protection legislation-particularly when Lasting's performance falls below the standard promised or the service is unfit for its advertised purpose.
Your legal position: You are entitled to seek a refund if Lasting demonstrably fails to provide the service as described. Document any technical failures, missing features, or discrepancies between marketing claims and actual delivery. Preserve screenshots, email correspondence, and transaction records as evidence.
How to cancel Lasting based on your subscription platform
Your cancellation method depends entirely on where you purchased your subscription. This distinction is critical: you cannot cancel Apple or Google subscriptions from within the Lasting app itself-you must use the app store platform where you completed your purchase.
Cancelling your Lasting subscription through apple app store
If you subscribed via your iPhone or iPad, follow these steps to terminate your subscription immediately:
- Open the Settings application on your Apple device
- Locate Settings in your home screen or app library
- Tap your name at the top of the Settings menu
- Your Apple ID profile appears as a banner with your name and profile photo
- Select Subscriptions from the options displayed
- This option appears in the menu after your Apple ID name
- Locate Lasting in your active subscriptions list
- Scroll through all active subscriptions until you identify Lasting
- Tap on Lasting and select Cancel Subscription
- The cancellation option appears immediately after you tap Lasting's entry
- Choose your cancellation reason when prompted (optional)
- Your feedback helps Lasting understand why customers leave; this information is optional
- Confirm your cancellation decision when the final prompt appears
- Apple immediately displays an "expires on" date confirming when your access terminates
- Take a screenshot of this confirmation screen for your records
Critical note: You cannot initiate cancellation from within the Lasting app itself-Apple's App Store controls all subscription management. Any cancellation attempt made inside the Lasting application will not process.
Cancelling your Lasting subscription through google play store
If you subscribed via Android device using Google Play, these steps will cancel your subscription:
- Open the Google Play Store application on your Android device
- The Play Store icon appears on your home screen or app drawer
- Tap the profile icon located at the top right of the screen
- Your profile icon displays your initials or profile photo
- Select Manage subscriptions from the menu options
- This option appears in the dropdown menu after tapping your profile icon
- Find Lasting in your active subscriptions list
- Scroll through all subscriptions until you locate Lasting
- Tap on Lasting to open its subscription details page
- This page displays your subscription tier, renewal date, and payment method
- Tap Cancel subscription at the bottom of the details page
- Google Play may prompt you to select a cancellation reason
- Confirm your cancellation when the final confirmation screen appears
- Google Play displays a "subscription ends on" date confirming your termination date
- Screenshot this confirmation for your records
Your access to Lasting content will terminate on the date Google Play specifies, regardless of when you completed these steps.
Cancelling a Lasting subscription purchased directly from lasting's website
If you subscribed through Lasting's website directly, you must contact their support team to process cancellation:
- Navigate to Lasting's official website in your web browser
- Visit the address provided in your subscription confirmation email
- Locate the Help, Contact, or Support section
- Most companies display this in the footer or main navigation menu
- Complete the contact form or email support directly
- Provide your account email address, subscription start date, and cancellation request
- State clearly: "I request immediate cancellation of my Lasting subscription"
- Request written confirmation of your cancellation
- Ask the support team to confirm your subscription termination date in their response
- Request they specify when you will no longer be charged
- Preserve all email correspondence
- Keep the support team's confirmation email and your original request for your records
Direct website cancellations may take 5-10 business days to process, depending on Lasting's support workload. Yafee advises you to follow up within 7 days if you do not receive written confirmation of your cancellation.
What happens after you cancel your Lasting subscription
Cancellation is not instantly complete-understanding the post-cancellation timeline protects you from unexpected charges. You remain entitled to access Lasting's content until your current billing period concludes. Your cancellation takes effect on the date your current subscription period ends, not on the day you initiate cancellation.
Your access period after cancellation
When you cancel, Lasting does not revoke your access immediately. Instead, you retain full access until the final day of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 5th, you will have access through the 14th, with no charge applied on the 15th. This grace period allows you to continue using the service you have already paid for.
Monitoring your account for unauthorised charges
After cancellation, monitor your payment method (credit card, debit card, or digital wallet) for unexpected Lasting charges. Verify that no renewal charge appears on your next billing date. If a charge appears after you cancelled, contact your bank or payment provider immediately to report the unauthorised transaction and request a chargeback or refund. Document the cancellation confirmation you received and provide it to your payment provider as evidence of your cancellation request.
Retrieving your data before access terminates
Before your access ends, download or export any personal data, progress records, or notes you created within Lasting. After your access expires, you may lose the ability to retrieve this information. Contact Lasting's support team to request a data export if the platform does not offer self-service download options. Yafee recommends completing this step within 7 days of cancellation.
Lasting subscription pricing and what you should expect to pay
Understanding Lasting's pricing structure helps you assess whether the service justifies its cost and identify the best cancellation timing.
| Subscription tier | Frequency | Approximate cost (SGD) | Key features | Best for |
|---|---|---|---|---|
| Monthly subscription | Monthly renewal | SGD 20-30 | Full access to all modules and exercises | Flexibility and commitment-free trial |
| Annual subscription | Annual renewal | SGD 150-180 | Full access to all modules and exercises | Long-term commitment and cost savings |
| Promotional rates | Varies | SGD 10-15 (first month) | Full access to all modules and exercises | New subscribers testing the platform |
Prices listed are approximate and subject to change. Yafee recommends verifying current pricing directly on Lasting's website or app store listing before making your subscription decision. Annual subscriptions typically offer significant savings compared to paying monthly-approximately 25-30% cost reduction when you commit to one year.
Avoiding common cancellation mistakes and traps
Many consumers face preventable delays or complications during cancellation. Recognising and avoiding these mistakes ensures your cancellation processes smoothly without unexpected costs. Yafee has identified patterns that slow cancellations or result in continued charges.
Attempting cancellation within the Lasting app itself
Lasting does not provide a native in-app cancellation button-this is intentional and constitutes a dark pattern under Singapore's CPFTA. Clicking "Manage Subscription" or similar options inside the Lasting app merely directs you to your device's app store. Cancelling from within Lasting wastes time and creates no legal termination. You must access Apple Settings, Google Play Store, or Lasting's website directly to effect cancellation. Do not rely on any cancellation process that occurs entirely within the Lasting application.
Confusing "pause" or "skip" features with actual cancellation
Lasting offers pause or skip features that suspend your subscription temporarily without cancelling it. These features allow you to defer one billing cycle, but they do not terminate your subscription. After the pause period expires, Lasting resumes charging your payment method automatically. If you do not intend to resume the service, you must explicitly cancel the subscription-pausing is insufficient.
Failing to document your cancellation confirmation
Every cancellation generates a confirmation-either an on-screen message, email receipt, or support response. Screenshotting or saving this confirmation protects you if Lasting later disputes your cancellation or continues charging. Without documentation, proving you cancelled becomes significantly more difficult when escalating complaints to CASE or your payment provider. Preserve all cancellation evidence immediately.
Cancelling too close to your renewal date
If you cancel after your renewal charge has already posted to your account, you cannot recover that charge through the cancellation process itself. You must request a refund separately. To avoid this, cancel at least 5 business days before your renewal date. Check your confirmation email or app store records for your exact renewal date and plan backwards accordingly.
Escalating a complaint if Lasting refuses to cancel or continues charging
If Lasting fails to honour your cancellation request or continues charging after you've terminated service, Singapore's consumer protection framework provides enforcement mechanisms. You are not powerless-dedicated authorities exist to resolve these disputes on your behalf.
Step one: direct contact and written notice
Contact Lasting's support team formally in writing and state: "I request immediate cancellation of my subscription, effective today. I require written confirmation of this cancellation and confirmation that no further charges will be applied." Include your account email, subscription start date, and the date you completed your cancellation request. Preserve copies of this communication.
Step two: chargebacks via your payment provider
If Lasting continues charging after you've cancelled, contact your bank or payment provider immediately. Report the unauthorised recurring charge and request a chargeback. Provide your cancellation confirmation as evidence. Most payment providers will reverse unauthorised charges within 30-60 days while they investigate your dispute.
Step three: escalation to the consumers association of singapore (CASE)
If Lasting refuses to cease charging or ignores your cancellation request, lodge a formal complaint with CASE. CASE is Singapore's primary consumer protection authority and investigates breaches of the Consumer Protection (Fair Trading) Act free of charge. Visit CASE's website (case.org.sg) to file a complaint. Provide documentation of your cancellation request, confirmation screenshots, and proof of unauthorised charges. CASE will contact Lasting on your behalf and pursue enforcement action if necessary.
Refund eligibility and your options for recovering charges
Cancellation and refund eligibility are separate considerations under Singapore consumer law. Understanding when you qualify for a refund versus when you only terminate future charges protects your financial interests.
When you are entitled to a refund
You qualify for a refund in the following circumstances: (1) Lasting failed to deliver the advertised features or services as described at purchase; (2) the service was faulty or defective; (3) Lasting continues charging after you've successfully cancelled; (4) the subscription was purchased through a fraudulent or authorised transaction without your consent. Singapore consumer law overrides blanket "no refund" policies when service delivery fails materially.
When Lasting may legitimately retain charges
Lasting may retain charges for any current billing period in which you accessed the service, even if you cancel mid-cycle. If you purchased an annual subscription and cancel after 3 months, Lasting is entitled to retain the annual charge unless the service was defective. However, if you've accessed only promotional trial content and then charged the full subscription fee without clear consent, you may recover that charge.
Requesting a refund directly from Lasting
Contact Lasting's support team and request a refund using this template: "I request a refund of my subscription charge dated [date], totalling SGD [amount], because [state your reason: service was defective / features were missing / I was charged without consent / service did not match the description]. Please process this refund within 14 days." Specify your preferred refund method-original payment method is standard-and request written confirmation once processed.
Allow 14-28 days for refunds to appear in your account. Payment providers may take additional time processing credits back to credit cards. If no refund appears within 30 days, escalate to CASE with evidence of your refund request.
Comparison table: cancellation methods and processing times
Understanding the speed and formality of each cancellation method helps you choose the approach that best suits your situation.
| Cancellation method | Platform | Processing time | Confirmation received | Best for |
|---|---|---|---|---|
| Apple Settings app | iPhone/iPad | Immediate | Instant on-screen confirmation | Fastest, most transparent process |
| Google Play Store | Android device | Immediate | Instant on-screen confirmation | Fast processing and record preservation |
| Lasting support email | Website | 5-10 business days | Email confirmation from support | Direct website subscriptions requiring formal documentation |
Key actions to take now: your cancellation checklist
Before you initiate cancellation, complete this checklist to ensure you protect your interests and maintain a clear record of your decision.
- Verify your subscription renewal date and platform (Apple App Store, Google Play, or Lasting website)
- Download or export any personal progress data, notes, or records from Lasting before access terminates
- Take a screenshot of your current subscription status and renewal date for your records
- Note the exact date and time you initiate cancellation
- Follow the platform-specific cancellation steps outlined above
- Screenshot your cancellation confirmation immediately after it appears
- Save all confirmation emails sent by Apple, Google, or Lasting support
- Monitor your payment method for charges on or after your renewal date
- Contact your bank immediately if an unauthorised charge appears after cancellation
- Preserve all documentation for at least 12 months in case disputes arise
Why yafee helps you navigate cancellation with confidence
Cancelling subscriptions should be straightforward, yet companies like Lasting often obscure termination processes to maximise customer retention. Yafee exists to demystify these procedures and ensure you understand your legal rights as a Singapore consumer. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing step-by-step guidance grounded in actual consumer protection legislation.
By reading this guide, you now understand the Consumer Protection (Fair Trading) Act framework protecting you, know exactly how to cancel across all platforms, and recognise when you qualify for refunds. If Lasting's support team becomes unhelpful or continues charging after cancellation, you know to escalate to CASE. Yafee's mission is to restore transparency and fairness to consumer transactions-and subscription cancellation is no exception.
Whether you're cancelling because you've achieved your learning goals or discovered better alternatives, you hold the legal authority to terminate service immediately and without penalty. Yafee recommends acting on the cancellation steps outlined here today, taking screenshots of all confirmations, and monitoring your payment method over the next billing cycle. Your subscription spending remains your choice-not Lasting's decision.
Lasting contact information for direct cancellations
If you subscribed through Lasting's website directly, locate their support email or contact form by visiting their official website and selecting Help or Contact. Include your account email, subscription start date, and a clear cancellation request. Request written confirmation of your termination date and assurance that no further charges will be applied.
For disputes or continued unauthorised charges, lodge a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE investigates subscription disputes at no cost and possesses enforcement authority over companies violating Singapore's consumer protection laws. Yafee recognises that sometimes formal escalation becomes necessary-CASE exists precisely for these situations.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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