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Frequently asked questions
Cancel Lasting: Your Step-by-Step Guide
How to cancel Lasting and protect your legal documents: your complete south african guide
Understanding Lasting and why you might want to cancel
Lasting is a subscription-based platform that helps you create, manage, and store legal documents such as Lasting Power of Attorney (LPA) agreements online. The service guides you through the steps required to complete your legal paperwork and keeps your documents secure in the cloud. However, many features-including advanced storage, legal templates, and document sharing-require an active paid subscription to function fully.
You may decide to cancel for several reasons: you have completed your legal documents, your circumstances have changed, the subscription cost no longer fits your budget, or you prefer to manage your legal affairs through a different method. Whatever your reason, cancelling should be straightforward and transparent. This guide walks you through every cancellation method available to South African users, so you stay in control of your subscription and your personal data.
How lasting's subscription model works
Lasting offers tiered access through paid subscriptions billed via three separate channels: Apple App Store, Google Play Store, or Lasting's own website. Your subscription tier unlocks document templates, legal guidance resources, and cloud storage features. The critical point: where you purchased your subscription determines where you must cancel it. Cancelling from within the Lasting app itself will not stop your billing, so you must follow the platform-specific steps outlined in this guide.
Why yafee created this guide
At Yafee, we have guided thousands of South African consumers through subscription cancellations, and we understand the frustration of unclear instructions and hidden billing traps. Lasting's system requires you to navigate Apple, Google, or their web portal separately from the app itself, which confuses many users. Yafee exists to demystify that process and empower you to cancel on your own terms without losing money or data.
Your consumer rights in south africa
South Africa's Consumer Protection Act (CPA) gives you real protections when cancelling Lasting, even if Lasting's own terms state that subscriptions are non-refundable.
The consumer protection act and cooling-off rights
Under section 5.1 of the CPA, you have a 5-business-day cooling-off period from the date of purchase if you entered into the subscription agreement at a distance (online or by phone). This means if you subscribed to Lasting online, you can typically request a full refund within 5 business days without providing any reason. After that window closes, your rights depend on whether Lasting has breached its terms or misled you about features.
When Lasting must refund you under the CPA
Even if Lasting claims all fees are non-refundable, the CPA requires them to refund you in the following circumstances:
- You are within the 5-business-day cooling-off period from your purchase date.
- The subscription fails to meet the standard of quality, durability, and fitness for purpose that you reasonably expected.
- Lasting misrepresented the features or access you would receive.
- You paid for a premium tier but could not access promised tools or document templates.
- The service contains a material defect that substantially diminishes its value to you.
Yafee recommends documenting any service failures with screenshots of broken features, error messages, or missing documents. This evidence becomes essential if you need to escalate a refund dispute to the National Consumer Commission (NCC).
Your legal position
You hold the legal right to cancel your Lasting subscription at any time under South African law. The CPA protects you from unfair contract terms that attempt to prevent cancellation or charge excessive early-termination fees. If Lasting refuses to cancel your account or continue to bill you after cancellation, you can lodge a formal complaint with the National Consumer Commission at [email protected] or via their website. The NCC will investigate your claim at no cost to you.
How to cancel Lasting on your iPhone
If you purchased your Lasting subscription through Apple App Store, you must cancel through your iPhone Settings, not from within the Lasting app itself.
Step 1: access your apple ID subscriptions
- Open the Settings app on your iPhone.
- Tap your Apple ID profile picture at the top of the screen.
- You will see your name, email address, and phone number displayed.
- Tap Subscriptions from the menu that appears.
- This shows all active and expired subscriptions linked to your Apple ID.
Step 2: find and cancel Lasting
- Locate Lasting in the subscriptions list and tap it.
- You will see your current plan, renewal date, and the amount you pay.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm the cancellation and may offer you a discount to stay.
- Follow the prompts to complete the cancellation.
- Apple will confirm the cancellation date and explain when your access will end.
Step 3: confirm the cancellation
- Return to your Subscriptions menu and verify that Lasting no longer appears in your active subscriptions list.
- If Lasting appears under "Expired", this confirms your cancellation is complete.
- Check your email for a cancellation confirmation from Apple.
- Apple sends a receipt showing your cancellation date and final billing date.
How to cancel Lasting on android
If you purchased your Lasting subscription through Google Play Store, you must cancel through your Android device or the Google Play website, not from within the Lasting app itself.
Step 1: open google play store and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- You will see your account options in a dropdown menu.
- Tap Payments and subscriptions.
- This takes you to your account management page.
- Tap Subscriptions.
- You will see all active subscriptions associated with your Google account.
Step 2: find and cancel Lasting
- Locate Lasting in your subscriptions list and tap it.
- You will see your plan details, renewal date, and payment method.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask you to confirm and may offer you a retention discount.
- Select your cancellation reason from the options provided (optional).
- This feedback helps Google and app developers understand user preferences.
- Tap Yes, cancel to finalize your request.
- Google will confirm your cancellation is in process.
Step 3: confirm the cancellation
- Return to your Subscriptions menu and verify that Lasting no longer appears in your active list.
- Cancelled subscriptions appear under a "Cancelled" or "Expired" section for your records.
- Check your email for a cancellation confirmation from Google Play.
- Google sends a receipt showing your final billing date and access end date.
How to cancel Lasting on the web
If you purchased your Lasting subscription directly from Lasting's website, you must cancel through your online account portal.
Step 1: log in to your Lasting account
- Visit the Lasting website and log in with your email address and password.
- Use the same login credentials you created when you subscribed.
- Navigate to your Account Settings or Subscription Management page.
- This is typically found under a menu labeled Settings, Billing, or My Account.
Step 2: access your billing and subscription settings
- Look for a Subscription or Billing section in your account settings.
- This section displays your current plan, renewal date, and payment method.
- Click Cancel Subscription or similar language.
- Lasting may ask you why you are cancelling (optional feedback).
Step 3: confirm your cancellation
- Review the final cancellation details, including your access end date.
- Typically, you retain access until the end of your current billing cycle.
- Click Confirm Cancellation or similar button to finalize.
- Lasting will display a cancellation confirmation on screen.
- Check your email for a cancellation receipt from Lasting.
- Save this email as proof of cancellation for your records.
Refunds and what to expect after cancellation
Understanding Lasting's refund policy and what happens to your data after cancellation is essential to avoiding unwanted surprise charges.
Refund eligibility and timelines
Under the CPA, you are eligible for a full refund if you cancel within 5 business days of purchase. If you cancel after the cooling-off period, refundability depends on whether you can demonstrate a breach by Lasting (such as a service defect or misrepresentation). Yafee advises that you request a refund in writing when you cancel, stating your reason clearly. Address your request to Lasting's support team via their contact email or postal address (listed at the end of this guide).
If Lasting refuses to refund you and you believe you are entitled to one under the CPA, you can lodge a complaint with the National Consumer Commission. The NCC will investigate free of charge and can order Lasting to refund you plus interest if the complaint is upheld.
What happens to your documents after cancellation
After your subscription expires or you cancel, Lasting typically provides a grace period (often 30 days) during which you can download your documents before they are deleted from their servers. Yafee strongly recommends downloading and saving copies of all your legal documents to your device or external storage before your access ends. Once documents are deleted from Lasting's servers, recovery may be difficult or impossible.
Log in to your Lasting account before cancellation takes effect, locate all documents you created, and save them as PDFs or Word files to your computer. This protects you in case of any data loss or dispute.
Check for recurring charges
After cancellation, monitor your credit card or bank statement for 1-2 billing cycles to ensure Lasting does not continue charging you. If you see a charge after cancellation, contact Lasting's support team immediately and request a refund. If Lasting does not refund the unauthorized charge within 10 business days, contact your bank to dispute the transaction. Your bank can reverse the charge and may recover the funds for you.
Pricing and subscription tiers
Understanding Lasting's pricing structure helps you determine whether the subscription represents good value and when to cancel.
| Subscription tier | Monthly cost (ZAR) | Key features | Recommended for |
|---|---|---|---|
| Free tier | R0 | Basic document templates, limited storage | Users creating simple LPA documents only |
| Standard monthly | R150-R180 | Full template library, cloud storage, legal guidance | Individual users managing personal legal documents |
| Premium monthly | R250-R300 | Advanced sharing, family access, priority support | Families managing shared legal documents |
| Annual plan (Standard) | R1500-R1800/year | Full template library, cloud storage, legal guidance | Budget-conscious users committed to long-term use |
| Annual plan (Premium) | R2400-R3000/year | Advanced sharing, family access, priority support | Families seeking annual savings (20% discount) |
Pricing is approximate and subject to currency fluctuations and Lasting's updates. Yafee recommends checking Lasting's current website for the latest rates before making a cancellation decision.
Common mistakes to avoid when cancelling Lasting
Cancelling a subscription can feel straightforward, but several pitfalls often catch users off guard and result in unwanted charges.
Mistake 1: cancelling within the app instead of on the billing platform
Many users open the Lasting app and look for a Cancel Subscription button within the app's settings menu. This is a trap: cancelling within the app does not stop billing. Your subscription continues because the billing relationship exists with Apple, Google, or Lasting's payment processor, not with the app itself. You must cancel on the platform where you purchased the subscription (Apple Settings, Google Play, or Lasting's website).
Mistake 2: failing to confirm cancellation in writing
After cancelling through Apple, Google, or Lasting's website, send a follow-up email to Lasting's support team requesting written confirmation of your cancellation. Include your subscription start date, the date you cancelled, and your request for confirmation that no further charges will be applied. This creates a paper trail if a dispute arises later.
Mistake 3: not downloading your documents before cancellation takes effect
Lasting may delete your stored documents 30 days after your subscription expires. If you fail to download and save your legal documents during this grace period, you may lose access to them permanently. Download all documents before your access ends to avoid this loss.
Mistake 4: ignoring charges after cancellation
Some users cancel their subscription but do not check their bank statements in the weeks that follow. If Lasting continues to charge you after cancellation (due to a technical glitch or billing error), you must contact Lasting and your bank within 10 business days to dispute the charge. Delay may forfeit your right to recover the money.
What to do if Lasting refuses to cancel or continue to charge you
If Lasting refuses to cancel your subscription, continues to charge you after cancellation, or declines to offer a refund you believe you are entitled to, you have legal remedies available under South African consumer law.
Step 1: contact lasting's customer support
- Send a formal cancellation and refund request email to Lasting's support team.
- Use registered email or a method that provides read receipts so you can prove the message was received.
- Include the following information:
- Your full name and account email address.
- Your subscription start date and cancellation request date.
- The reason for cancellation (e.g., "within 5-business-day cooling-off period" or "service defect").
- Your refund request and the amount you expect to recover.
- A request for written confirmation of cancellation within 5 business days.
- Allow 5-10 business days for a response.
Step 2: escalate to the national consumer commission
If Lasting does not respond or refuses your cancellation request, lodge a formal complaint with the National Consumer Commission (NCC). The NCC enforces the CPA and has the power to order companies to refund you.
- Visit the NCC website at www.thencc.org.za or contact them at [email protected].
- The NCC accepts complaints for free from any South African consumer.
- Complete the complaint form with the following details:
- Your personal details and contact information.
- Lasting's details (name and contact address).
- A clear description of what happened (e.g., "I cancelled my subscription but Lasting continued to charge me").
- Copies of evidence: screenshots of your subscription, cancellation confirmation emails, bank statements showing unauthorized charges.
- The outcome you are seeking (e.g., cancellation and refund).
- Submit your complaint and retain a copy of the reference number for your records.
- The NCC will investigate at no cost to you and may order Lasting to refund you plus interest.
Step 3: dispute the charge with your bank
If Lasting continues to charge your credit card or bank account after cancellation, contact your bank within 10 business days to dispute the transaction. Your bank can reverse unauthorized charges and may recover the funds for you. Provide your bank with proof of cancellation (confirmation emails) and evidence that the charges were unauthorized.
Before you cancel: questions to ask yourself
Cancellation is permanent, so consider whether it truly serves your needs before you proceed.
| Question | Consider | Action |
|---|---|---|
| Have I downloaded all my documents? | Lasting may delete documents 30 days after cancellation | Download everything before you cancel |
| Am I within 5 business days of purchase? | You have an unconditional right to refund under CPA | Request a full refund when you cancel |
| Is there a service defect I can prove? | Broken features, missing templates, or misrepresented access may entitle you to refund | Document the defect with screenshots before cancelling |
| Can I pause instead of cancel? | Lasting may offer pause or downgrade options | Ask support if you can reduce your plan temporarily |
| Have I verified all cancellation details? | Cancellation can only be done through the original billing platform | Double-check you are cancelling in the right place |
Cancellation checklist
Use this checklist to ensure you cancel Lasting correctly and protect yourself from future charges.
- Download and save all your legal documents to your computer or external storage.
- Identify where you purchased your subscription (Apple App Store, Google Play Store, or Lasting's website).
- Follow the platform-specific cancellation steps outlined in this guide.
- Confirm that your subscription no longer appears in your active subscriptions list.
- Send a follow-up email to Lasting requesting written confirmation of cancellation.
- Monitor your bank or credit card statement for 2 billing cycles to ensure no further charges appear.
- If you are within the 5-business-day cooling-off period, request a full refund in your cancellation email.
- If Lasting refuses to cancel or continues to charge you, file a complaint with the NCC.
- Keep all cancellation confirmation emails and bank statements as evidence.
Why choose yafee to guide your cancellation
Yafee has helped thousands of South African consumers cancel subscriptions safely and recover refunds they were entitled to under the CPA. Yafee combines precise legal knowledge with plain-language guidance so you understand your rights and take confident action.
At Yafee, we have seen every cancellation scenario-from app-billing confusion to outright refusal to cancel. Yafee's editorial team specializes in translating consumer law into step-by-step procedures you can follow on your own, without lawyers or agents. Whether you are cancelling Lasting within the cooling-off period or fighting for a refund after a service failure, Yafee equips you with the legal framework and practical tools to win.
Contact details for cancellation and disputes
If you need to contact Lasting for cancellation support or dispute resolution, use the following details listed in their Terms of Service and Privacy Policy:
Lasting / Talkspace
2578 Broadway #607
New York, NY 10025
United States
Cancellation and refund inquiries: Contact support through the Lasting app or website, or email their support team directly.
Dispute escalation: File a complaint with the National Consumer Commission at www.thencc.org.za or [email protected] if Lasting refuses to honour your cancellation or refund request under South African law.
Final summary
Cancelling Lasting is straightforward when you follow the correct platform-specific steps and understand your consumer rights under South African law. Whether you cancel through Apple, Google, or Lasting's website, you protect yourself by downloading your documents first, requesting written cancellation confirmation, and monitoring your bank statement afterward. If Lasting refuses to cancel or refund you, the National Consumer Commission enforces your rights at no cost to you. Yafee has helped thousands of consumers cancel subscriptions safely and recover refunds they deserved. Use this guide with confidence, follow the checklist, and take control of your subscription on your own terms.
