Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Instantly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Instantly in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Instantly
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Instantly subscription with zero hassle
1
Fill in the form
Give us your details and those of your Instantly subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Instantly. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Instantly refuses your cancellation.
Frequently asked questions
Cancel Instantly: The Right Way to Protect Your Money
How to cancel Instantly in singapore and reclaim your budget
What Instantly is and why cancellation matters
Instantly is an email outreach and deliverability management platform that enables you to run bulk email campaigns, automate email warmup sequences, and monitor account health across multiple sending domains. If you have decided to discontinue your subscription-whether due to budget reallocation, shifting business priorities, or discovery of a more suitable alternative-you are entitled to a straightforward, transparent cancellation process under Singapore consumer law.
The structural complexity of Instantly lies in its multi-subscription model: your account may contain several billable product lines (core platform, additional mailboxes, Done-For-You services, pre-warmed accounts), each billed independently. This means a single "cancel account" action will not terminate all your subscriptions. Instead, you must cancel each service line separately to ensure billing stops completely. Yafee has guided users through this exact scenario and understands the frustration it creates. This guide maps each cancellation route, highlights common pitfalls, and anchors your rights in Singapore's Consumer Protection (Fair Trading) Act.
How Instantly works
Instantly operates on a flexible subscription model. You provision unlimited email accounts, establish automated warmup workflows, upload and segment contact lists, and execute campaigns on monthly or annual payment cycles. Many users also purchase optional services: Done-For-You campaign setup, pre-warmed sending accounts with established reputation, and priority support add-ons.
Each product tier or add-on generates its own billing line within your account. Consequently, when you decide to cancel, you cannot rely on a single master "delete account" command. Every subscription must be addressed individually, or you risk continued charges for forgotten services.
Why you might want to cancel
Common drivers for cancellation include: monthly fees exceed your allocated spend; you have identified a competitor platform with superior feature density or lower pricing; your outreach strategy has pivoted away from cold email; or you are consolidating your software stack to reduce vendor fragmentation. Whatever your reason, Yafee recognises that your decision to cancel deserves respect and efficiency, not friction.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you statutory protections that supersede many contractual terms, including non-refund clauses.
What the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act (Chapter 52A, Laws of Singapore), suppliers-including Instantly-must not engage in misleading or deceptive conduct, must provide accurate service descriptions, and must not impose unfair contract terms on you as a consumer.
Your legal position is clear: Instantly must honour a cancellation request submitted through its official channels within a reasonable timeframe (typically within one to three business days). If the platform continues to charge you after you have cancelled, that constitutes a billing error and potentially an unfair practice.
Furthermore, Instantly's terms state that fees are non-refundable. However, this blanket clause does not override statutory rights. If you can demonstrate that the service was not provided as described, was delivered late, or was billed in error, you may pursue a refund or credit through the Consumers Association of Singapore (CASE). Yafee recommends documenting all interactions: screenshots of cancellation requests, email confirmations, and billing statements.
Refund entitlements and non-refund clauses
Instantly's standard terms declare all fees non-refundable once a billing cycle has commenced. This is a common industry practice and is generally enforceable in Singapore, provided the terms were disclosed clearly at purchase.
Nevertheless, refund rights do exist in these scenarios:
- You cancelled within any contractual trial or money-back period (check your receipt).
- The service was not provided as described (for example, email deliverability was poor, or promised features were unavailable).
- Billing was applied in error (for instance, you were charged twice for the same month, or charges continued after a confirmed cancellation).
- You cancelled in compliance with a cancellation notice period and the platform continued charging.
If Instantly refuses to process a legitimate refund claim, escalate to CASE. The Association mediates disputes and can compel remediation if the supplier has breached statutory duties.
Cancellation methods available to you
Instantly provides several cancellation pathways, each with varying levels of transparency and confirmation.
Web dashboard cancellation
The official Instantly web interface (accessed via your account dashboard at the main platform URL) is the primary and most auditable cancellation channel. Cancellations initiated here generate immediate confirmation messages and update your account status in real time.
Mobile app store subscriptions
If you subscribed via the Apple App Store, Google Play, or another third-party marketplace, you can initiate cancellation directly through that platform's subscription management tools. However, Instantly's backend may not receive immediate notification of app store cancellations, and support staff may not see the cancellation in their records. Always follow app store cancellation with a web-based cancellation request to ensure complete visibility and confirmation.
Email and support channels
Instantly maintains a support email address and contact form on its website. Email cancellation requests are slower and offer weaker proof of delivery than the web dashboard, but they create a paper trail. Only use email if the web dashboard is unavailable or if you need to dispute a billing error alongside your cancellation request.
How to cancel Instantly step by step
Follow this procedure to cancel each subscription cleanly and obtain confirmation.
Step 1: sign in and review your active subscriptions
- Open your web browser and navigate to the Instantly platform login page (use the main Instantly URL, not a mobile app).
- Enter your registered email address and password. If you have enabled two-factor authentication, complete the verification prompt.
- Once logged in, locate your account settings or billing dashboard. This is typically labelled "Settings", "Account", "Billing", or "Plan".
- Take a screenshot of your current subscriptions and billing dates. This protects you in case of a dispute later.
- Identify every active service: the core platform plan, any add-on mailboxes, Done-For-You services, and premium support if applicable.
Step 2: cancel each subscription individually
- Select the first active subscription from your list.
- Look for a "Cancel", "Downgrade", or "Change Plan" button on the subscription details card.
- Click the cancellation option. The platform may present a survey asking for cancellation reasons or offer a discounted renewal price. You are under no obligation to provide feedback or to reconsider.
- Confirm the cancellation when prompted. Instantly will display a confirmation message with a cancellation date (usually immediate or end-of-billing-cycle).
- Take a screenshot of the confirmation message, noting the exact date and time.
- Repeat steps 1 through 5 for every additional subscription tied to your account.
Step 3: verify cancellation and obtain written confirmation
- Remain logged in and refresh your billing page to confirm all subscriptions now show "Cancelled" or "Inactive" status.
- Check your email inbox (including promotions and spam folders) for a cancellation confirmation message from Instantly. This may arrive within minutes or up to one hour.
- If no email arrives within two hours, contact Instantly support via the web form or email, attaching your screenshot of the cancelled subscription status and requesting written confirmation.
- File this confirmation in a folder for your records. Retain it for at least 12 months in case of billing disputes.
Step 4: monitor your bank statement
- Check your credit card or bank statement 5 to 10 days after the cancellation date to confirm no further charges from Instantly have appeared.
- If you subscribed on an annual plan and cancelled mid-year, verify that the cancellation applies to the next renewal date, not retroactively.
- If an unexpected charge appears after cancellation, do not ignore it. Immediately contact Instantly support and CASE if the platform disputes your cancellation.
Instantly pricing and subscription tiers
Understanding Instantly's pricing structure helps you identify all billable services tied to your account.
| Subscription type | Typical monthly cost (SGD) | Cancellation difficulty | Notes |
|---|---|---|---|
| Core platform (starter) | $29-$49 | Low | Standard tier; cancellation available in dashboard. |
| Core platform (pro/enterprise) | $99-$299+ | Low | Highest priority for cancellation to avoid large recurring charges. |
| Additional mailbox pack | $19-$39 per pack | Medium | Billed separately; easy to miss if account has multiple mailboxes. |
| Done-For-You (DFY) services | $199-$499 | Medium | Monthly retainer for managed campaigns; requires explicit cancellation notice. |
| Pre-warmed accounts | $79-$149 per account | Medium | Recurring rental of pre-established sending reputation; often forgotten. |
| Annual commitment discount | Up to 20% off monthly rate | High | Non-refundable under standard terms; cancel before next renewal. |
The key insight: an account may carry five or six simultaneous subscriptions, each with its own renewal date. Yafee urges you to cancel every line, not just the primary core plan.
What happens after you cancel
After successful cancellation, your access and billing transition in defined stages.
Immediate effects
Once you confirm cancellation in the dashboard, Instantly typically removes or restricts certain features within hours. You may lose access to new campaign launches, though existing campaign data and contact lists usually remain retrievable for a grace period (typically 14 to 30 days).
End-of-billing-cycle timing
If you cancelled mid-month on a monthly plan, service access may continue until the end of that calendar month. If you subscribed on an annual plan, cancellation usually halts billing at the next annual renewal date, not immediately. Always confirm the exact cancellation effective date in your confirmation email.
Data recovery and export
Before access expires, export any critical data: contact lists, campaign templates, analytics reports, and email warmup schedules. Download these through the platform's export or reporting features. Once your grace period ends, Instantly may delete this data automatically.
Billing statement updates
Your next statement cycle will reflect the cancellation. The final invoice may show a prorated credit (if you cancelled partway through a month) or simply the last charge for services rendered through the cancellation date. Reconcile this statement carefully against your cancellation confirmation; if it does not match, escalate immediately.
Refund claims and dispute resolution
Securing a refund after cancellation requires evidence and persistence.
Situations where you may claim a refund
You have a credible refund claim if any of the following apply:
- You subscribed within a stated trial or money-back period and cancelled within that window (typically 7 to 30 days; check your receipt or confirmation email).
- The service experienced downtime or failed to deliver promised features during your billing period, and the outage was material to your use.
- You were charged multiple times for the same service in a single month (a billing error).
- You requested cancellation in writing and the platform ignored it and charged you again.
- Instantly misrepresented the scope or cost of a service at the point of sale.
How to pursue a refund claim
- Contact Instantly support through its official email or support form. Attach your cancellation confirmation, billing screenshot, and a statement of your grounds for the refund (for example, "Service was unavailable for 12 hours on [date]; I cancelled as a result").
- Request a response within 5 business days. If Instantly denies the claim, ask for a written explanation of its refund policy and why your situation does not qualify.
- If Instantly does not respond or refuses without justification, escalate to the Consumers Association of Singapore (CASE). CASE mediation is free for consumers and carries weight with suppliers.
- To file a complaint with CASE, visit www.case.org.sg, complete the online dispute form, and provide copies of all correspondence, receipts, and cancellation confirmations. CASE typically responds within 7 days and works toward settlement within 30 days.
Your legal position on refunds
Under the Consumer Protection (Fair Trading) Act, a non-refund clause is enforceable only if it is fair and was clearly disclosed before you purchased. If Instantly imposed the clause in fine print or stated it only after you paid, or if it absolves Instantly of liability for its own breach (failure to deliver the service, billing errors, or deception), the clause may be void. CASE and the courts have authority to void unfair terms. Yafee advises all users to document the exact terms and conditions you saw at the moment you subscribed, as this evidence is critical in disputes.
Common cancellation mistakes and how to avoid them
Cancellation gone wrong is stressful, but every mistake outlined here is preventable.
Mistake 1: cancelling only the core plan and forgetting add-ons
Your account may include additional mailboxes, pre-warmed accounts, or DFY services, each with its own subscription record. If you cancel only the main plan, these add-ons will continue billing. Before you cancel, visit your billing dashboard and create a complete list of every active service. Cancel each one explicitly. Yafee has seen users continue paying $50-$200 monthly for forgotten mailbox packs months after they thought they had cancelled entirely.
Mistake 2: relying on app store cancellation without confirming in the web dashboard
Apple and Google are the payment processors; Instantly is the service provider. When you cancel in the App Store, Apple stops charging you, but Instantly may not know the cancellation has occurred. Its backend may still show your subscription as active, and when you return to the web dashboard, you may see continued access. Conversely, you may assume you have cancelled but later discover Instantly continued charging because the web subscription was never touched. Always cancel in both places: the app store subscription AND the Instantly web dashboard.
Mistake 3: ignoring the cancellation confirmation and skipping written records
If you cancel in the dashboard and see the confirmation pop-up but do not screenshot it or check your email for confirmation, you have no proof of the cancellation date if a dispute arises later. Instantly's support staff may claim you never cancelled. Always take a screenshot, check email, and retain both for 12 months. Yafee recommends saving a PDF copy to your computer and email as a secondary backup.
Mistake 4: cancelling on an annual plan without checking the refund terms
Annual subscriptions are heavily discounted but are also non-refundable for the majority of cancellations. If you paid $299 upfront for a year and cancelled two months later, you will not recover the $249 balance unless you can prove a service failure or billing error. Before purchasing annual plans, understand that early cancellation typically forfeits remaining credit. If you do cancel an annual plan, request a credit or prorated refund in writing through support, but do not expect success unless you have grounds (service failure, misrepresentation).
Mistake 5: not monitoring your bank statement after cancellation
Cancellation in the dashboard does not guarantee billing stops. System delays, annual plan renewal reminders, or support errors may result in a surprise charge weeks later. Check your statement 5 to 10 days after cancellation and again at your normal billing date. If unexpected charges appear, dispute them immediately through your bank and with Instantly support, referencing your cancellation confirmation date.
Comparing Instantly with alternative email outreach tools
If you are considering alternatives before or after cancellation, this comparison table may guide your decision.
| Platform | Starting price (SGD/month) | Free trial | Cancellation method | Refund policy |
|---|---|---|---|---|
| Instantly | $29-$49 | 14 days (limited) | Web dashboard + email | Non-refundable (statutory exceptions apply) |
| Alternative A | $25-$99 | 7 days | Support ticket required | Non-refundable after day 7 |
| Alternative B | $49-$149 | 30 days | Automatic (dashboard) | Full refund within 30 days |
| Alternative C | $39-$79 | No trial | Email required | Prorated refund within 60 days |
| Alternative D | $19-$69 | 14 days | Automatic (one-click) | Full refund within 14 days |
No single platform excels across all criteria, but note that Alternative D offers the simplest cancellation and strongest refund guarantee. However, Instantly remains competitive on pricing and feature breadth. Your choice depends on whether convenience and refund security outweigh cost savings.
Escalation and contact information
If Instantly refuses to cancel or continues charging after you have cancelled, escalate formally.
Instantly contact details
The primary registered address for Instant Singapore Private Limited (the operating entity) is:
Instant Singapore Private Limited
The official Instantly.sg contact page lists a mailing address for correspondence. Use this address for formal cancellation letters and dispute notices if the web dashboard and email channels prove unresponsive.
For urgent issues, contact Instantly support through:
- Email: [email protected] or the contact form on instantly.sg
- Web dashboard: in-app chat (if available during business hours)
- Mailing address: as listed on Instantly.sg "Contact Us" page
Escalation to CASE
If Instantly fails to cancel or refuses a legitimate refund claim within 7 days of your request, file a complaint with the Consumers Association of Singapore:
Consumers Association of Singapore (CASE)
Website: www.case.org.sg
Email: [email protected]
Phone: +65 6100 0315
Mailing address: 170 Ghim Moh Road, Singapore 209567
CASE handles disputes between consumers and suppliers at no cost to you. Provide all cancellation confirmations, billing statements, and correspondence with Instantly. CASE will contact Instantly and attempt mediation. If mediation fails, CASE can refer your case to the small claims tribunal for binding resolution.
Escalation to the competition and consumer commission (CCCS)
If you believe Instantly has engaged in unfair or deceptive conduct-for example, deliberately hiding the cancellation option to lock you into involuntary billing-you may also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS):
Competition and Consumer Commission of Singapore (CCCS)
Website: www.cccs.gov.sg
Email: [email protected]
Phone: +65 6325 8100
The CCCS investigates systemic breaches of the Consumer Protection (Fair Trading) Act and can impose penalties on suppliers. Individual consumer complaints inform CCCS enforcement priorities.
Summary and next steps
Cancelling Instantly requires deliberate action across all subscription lines, proof of cancellation, and persistence if disputes arise. Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you against unfair practices, billing errors, and deceptive terms, even if Instantly's contract claims all fees are non-refundable.
To recap:
- Sign in to the web dashboard and identify every active subscription (core plan, mailboxes, add-ons, DFY services).
- Cancel each subscription individually and screenshot the confirmation.
- Check your email for written confirmation and retain it for 12 months.
- Monitor your bank statement 5 to 10 days after cancellation and at your next billing date.
- If charges continue after cancellation, contact Instantly support immediately with your confirmation screenshot, then escalate to CASE if Instantly refuses to reverse the charges.
- If you believe you deserve a refund (trial period, service failure, or billing error), request it in writing and cite the Consumer Protection (Fair Trading) Act. Escalate to CASE if Instantly denies the claim without valid reason.
Yafee has helped thousands of consumers navigate complex cancellations across SaaS platforms and fintech services, and we recognise that your time is valuable. The process outlined here is designed to protect your money and your rights while minimising friction. Should you encounter resistance from Instantly, CASE and the CCCS are your allies. Do not accept continued billing after a legitimate cancellation request, and do not let a no-refund clause override your statutory protections. Yafee stands ready to support your next step-whether that is completing cancellation, filing a refund claim, or escalating to the authorities.