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Frequently asked questions
Cancel Hume: The Right Way
How to cancel Hume: your singapore legal rights and step-by-step cancellation guide
What Hume is and why cancellation matters
Hume is a subscription-based wellness platform offering guided health content, premium features, and optional hardware bundles through its mobile application. The service operates on a freemium model, with Hume Plus unlocking advanced functionality. You may also purchase physical devices such as the Hume Band or Body Pod, either as standalone products or bundled with subscriptions.
If your wellness goals have shifted, your budget has tightened, or your usage patterns no longer justify the cost, cancelling is your right. At Yafee, we help Singapore consumers understand their cancellation entitlements under local law and execute cancellations without friction. Whether you're exiting because you prefer a competing platform, want to reduce monthly expenses, or have lost interest, this guide walks you through every option and protects your consumer position throughout the process.
How Hume charges you
Hume subscriptions renew automatically on a monthly or annual cycle. Charges appear on your App Store, Google Play, or web payment method depending on where you originally purchased. Device orders are treated as separate one-time purchases and ship as physical goods subject to Hume's returns policy.
Critically, your subscription auto-renewal occurs silently unless you manually disable it. This is why many subscribers end up paying for months they do not use. Yafee recommends checking your active subscriptions across all platforms quarterly to spot unwanted renewals early and prevent unnecessary charges.
When you should cancel Hume
Cancel if you no longer use the app, prefer competing wellness platforms, or want to reduce recurring expenses. You might also cancel if hardware devices do not meet your expectations and you would rather redirect the refund budget elsewhere. If you have exceeded the 45-day device return window but still want to exit the subscription, cancelling the digital tier is your next step.
Your consumer rights under singapore law
As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which governs subscriptions and distance contracts with specific rights for recurring digital charges.
What the consumer protection (Fair trading) act guarantees
The Consumer Protection (Fair Trading) Act requires businesses to be transparent about auto-renewal terms before you commit. Hume must disclose the price, renewal frequency, and cancellation method clearly at the point of purchase. If these terms are buried or unclear, you have grounds to dispute the charge through your payment provider or escalate to the Consumers Association of Singapore (CASE).
You also hold the right to receive confirmation of your cancellation request. If Hume fails to honour your cancellation within a reasonable timeframe-typically 7 to 14 days-you can escalate to CASE or file a chargeback with your bank or card issuer. Yafee advises keeping screenshots and emails throughout the cancellation process to support any dispute.
Disputing unauthorised charges and renewals
If you spot a charge you did not authorise or a renewal after you cancelled, contact your payment provider (App Store, Google Play, your bank) within 30 days of the transaction. Most payment providers will reverse the charge if you provide proof of cancellation or evidence that you did not consent to the renewal. This is faster than waiting for Hume support to respond and reduces your financial exposure.
Your legal position
Under Singapore law, you have the right to cancel any recurring subscription at any time. The business cannot lock you into a contract beyond the initial term without explicit consent. If Hume continues charging after your cancellation request, this constitutes an unfair contract term and you can escalate to CASE, which provides free mediation and advocacy. You are never obligated to pay for services you have cancelled.
How to cancel Hume via app store (iPhone or iPad)
If you subscribed through the Apple App Store, you must cancel through your Apple ID settings, not within the Hume app itself. This is the most direct cancellation route for iOS users.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select Subscriptions from the menu.
- Find Hume Plus in your active subscriptions list.
- Tap Edit or the subscription name, then select Cancel Subscription.
- Confirm the cancellation. Apple will display your final billing date.
- Take a screenshot of the confirmation screen as proof of cancellation.
Your access will continue until the end of your current billing period. You will not be charged for the next renewal cycle.
How to cancel Hume via google play (Android)
If you subscribed through Google Play, you must manage cancellation through your Google Play account settings rather than within the Hume app.
- Open Google Play on your Android device or visit play.google.com on a browser.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Hume Plus in your active subscriptions.
- Tap the subscription and select Cancel subscription.
- Follow the prompts to confirm. Google will show your final billing date.
- Screenshot the cancellation confirmation for your records.
Your subscription will remain active until the end of your billing period, after which you will no longer be charged.
How to cancel Hume via web or direct payment
If you subscribe directly through Hume's website or use a stored payment method on their platform, follow these steps to cancel.
- Log into your Hume account at the official website.
- Navigate to Account Settings or Subscription Management.
- Locate your active Hume Plus subscription.
- Select Cancel Subscription or similar option.
- You may encounter a retention offer or survey; you may skip these and proceed to confirm cancellation.
- Wait for a confirmation email from Hume. This email is your proof of cancellation.
- Forward this email to your records and retain it for 12 months.
If you do not receive a confirmation email within 48 hours, contact Hume support directly and request written confirmation of your cancellation.
Refunds and what to expect after cancellation
Understanding Hume's refund policy protects you from unexpected charges and ensures you recover any overpayment.
Subscription refund eligibility
Hume does not offer refunds for completed subscription periods. However, if you cancel before your renewal date, you will not be charged for the next cycle. If you are charged after cancelling, you have grounds for a chargeback and should contact your payment provider immediately.
In accordance with the Consumer Protection (Fair Trading) Act, cancellations must take effect within a reasonable timeframe. If Hume continues charging beyond 7 days after your cancellation request, escalate to CASE with proof of your cancellation communication.
Device return and hardware refunds
Physical devices such as the Hume Band or Body Pod are subject to a 45-day return window from the date of delivery. To initiate a device return, contact Hume support with your order number and reason for return. Refunds for devices typically process within 10 to 14 business days after Hume receives and inspects the returned item. You are responsible for return shipping unless the device arrived defective.
Preventing accidental resubscription
After cancelling, check your subscriptions quarterly to confirm Hume Plus does not reactivate. Some users accidentally resubscribe when reinstalling the app or updating their payment method. If this occurs, cancel again immediately and contact your payment provider to dispute the erroneous charge.
Hume subscription pricing and billing summary
This table outlines the standard charges and billing cycles for Hume services in Singapore as of the current period.
| Service tier | Billing cycle | Approximate SGD cost | Cancellation window |
|---|---|---|---|
| Hume (free tier) | N/A | Free | N/A |
| Hume Plus | Monthly | SGD 9.99-12.99 | Anytime before renewal |
| Hume Plus | Annual | SGD 79.99-99.99 | Anytime before renewal |
| Hume Band (device) | One-time purchase | SGD 199-249 | 45 days from delivery |
| Hume Body Pod (device) | One-time purchase | SGD 149-199 | 45 days from delivery |
| Bundle (Plus + device) | Mixed | SGD 249-349 | 45 days (device) + subscription anytime |
Prices are subject to change and may vary by promotional period. Always confirm current pricing in your account settings before initiating cancellation.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct steps. However, several common errors can delay your cancellation or leave you vulnerable to unwanted charges.
Mistake 1: cancelling within the app instead of through your payment provider
Many users attempt to cancel Hume by pressing "Cancel" within the Hume app itself. This does not disable your subscription. You must cancel through App Store, Google Play, or your payment method provider. The app button may delete your account data but will not stop auto-renewal.
Mistake 2: assuming cancellation is instant
Cancellation is not immediate. Your subscription remains active until the end of your current billing period. If you cancel on day 1 of a monthly cycle, you are still charged for that month. Plan your cancellation to coincide with your billing date or accept that you will have access until period end.
Mistake 3: deleting the app without cancelling the subscription
Deleting the Hume app from your device does not cancel your subscription. Your payment method continues to be charged each month. You must explicitly cancel through your payment provider, not simply uninstall the app.
Mistake 4: not saving cancellation confirmation
Hume support may claim they have no record of your cancellation if you do not retain proof. Screenshot all confirmation screens, save cancellation emails, and note the date and time of your cancellation request. This documentation protects you if you need to dispute a post-cancellation charge.
Mistake 5: ignoring a charge after cancellation
If you see a charge after your cancellation date, contact your payment provider immediately. Do not wait for Hume to respond; your payment provider can reverse the charge within 30 days of the transaction. After 30 days, recovery becomes significantly more difficult.
What happens after you cancel Hume
Cancellation is complete, but several actions will help ensure your account remains closed and your payment method is protected.
Immediate steps after cancellation
Once you have received cancellation confirmation, take these steps to secure your account:
- Save all cancellation emails and screenshots to a dedicated folder or cloud service.
- Log into your Hume account and verify that your subscription status shows as cancelled or inactive.
- Check your email for any account-related messages from Hume over the next 48 hours.
- Monitor your payment method for any unexpected charges in the weeks following cancellation.
Checking for post-cancellation charges
Set a reminder to review your credit card or bank statement 5 days after your cancellation date. If Hume has charged you after the cancellation effective date, contact your payment provider immediately to dispute the transaction. Yafee advises retaining all cancellation documentation for 12 months to support any dispute claims.
What you lose access to after cancellation
Once your subscription expires, you lose access to Hume Plus features, including premium content and advanced analytics. You retain access to the free tier if you wish to keep the app installed. Your account data and wellness history may remain in the app but will not be updated after cancellation.
Escalation and dispute resolution if Hume refuses to cancel
In rare cases, Hume may fail to honour your cancellation request or continue charging after you have requested termination. Yafee outlines your escalation pathway under Singapore law.
Step 1: request written confirmation from Hume
Email Hume support directly and request written confirmation that your subscription has been cancelled. Include your account email, order reference number, and the date you requested cancellation. Request a response within 5 business days. Save this email as evidence.
Step 2: dispute the charge with your payment provider
Contact your bank, credit card company, or digital payment provider (App Store, Google Play) and file a formal dispute or chargeback. Provide copies of your cancellation request, confirmation screenshots, and the disputed charge statement. Most payment providers will reverse unauthorised post-cancellation charges within 30 days of the transaction.
Step 3: escalate to the consumers association of singapore (CASE)
If Hume continues to charge after your cancellation and your payment provider does not resolve the matter, file a complaint with CASE. You can lodge a complaint online at case.org.sg or by phone at 6100 0315. CASE provides free mediation and can compel businesses to refund illegal charges. In accordance with the Consumer Protection (Fair Trading) Act, unfair contract terms and illegal auto-renewals fall within CASE's enforcement remit.
Step 4: request a formal refund claim
If all else fails, send a formal letter to Hume's registered address (see below) demanding a refund of all charges incurred after your cancellation date. Include copies of your cancellation request, payment statements, and all correspondence with Hume and your payment provider. Retain proof of posting. This letter creates a paper trail that strengthens your position in any future legal claim.
Comparing Hume to alternative wellness platforms
If you are unsure whether to cancel, this comparison table outlines how Hume stacks against competing services in the Singapore market.
| Platform | Subscription cost (SGD) | Hardware included | Cancellation policy | Best for |
|---|---|---|---|---|
| Hume | SGD 9.99-12.99/month | Band, Body Pod optional | Anytime, before renewal | AI-guided wellness tracking |
| MyFitnessPal | SGD 6.99-9.99/month | None | Anytime, before renewal | Nutrition and calorie tracking |
| Strava | SGD 5.99-9.99/month | None | Anytime, before renewal | Running and cycling communities |
| Calm | SGD 11.99-14.99/month | None | Anytime, before renewal | Meditation and sleep content |
| Apple Fitness+ | SGD 4.99-12.99/month | None (Apple Watch recommended) | Anytime, before renewal | Apple ecosystem integration |
| Oura Ring + app | SGD 5.99/month + hardware | Smart ring (SGD 299+) | Anytime, before renewal | Sleep and recovery tracking |
Choose an alternative based on your wellness priorities and budget. Most competitors offer similar cancellation flexibility, so switching is low-risk.
Cancellation checklist and verification steps
Use this checklist to ensure your cancellation is complete and documented.
- Confirm your payment platform (App Store, Google Play, web, or bank).
- Navigate to your subscription settings in the correct platform.
- Select Cancel Subscription and confirm the action.
- Screenshot the cancellation confirmation screen immediately.
- Save any confirmation email from Hume or your payment provider.
- Note the cancellation date and final billing date in a document.
- Wait 5 days, then verify your Hume account status shows as cancelled.
- Check your payment method statement 10 days after cancellation to confirm no charge occurred.
- Retain all documentation for 12 months.
- If charged after cancellation, contact your payment provider within 30 days of the disputed transaction.
Contact details and escalation address for Hume
If you need to escalate your cancellation beyond the app and payment platforms, use the following contact details.
Hume AI registered office: 51 Madison Avenue, New York, NY 10010, United States. At present, Hume does not list a Singapore-based office address. Correspondence should be directed to the New York headquarters with copies sent to your payment provider and CASE simultaneously.
Consumer escalation: Consumers Association of Singapore (CASE), 170 Clementi Road, Singapore 129740. Telephone: 6100 0315. Website: case.org.sg. Email: [email protected].
Payment provider dispute contacts: Apple: reportaproblem.apple.com. Google Play: support.google.com/googleplay. Your bank or card issuer customer service number (printed on your statement).
Final guidance and next steps
Cancelling Hume is a straightforward process when you follow the correct payment platform and retain documentation of your cancellation request. Singapore law protects you from unlawful auto-renewal and unfair contract terms. If Hume fails to honour your cancellation, CASE and your payment provider are your allies in recovering unauthorised charges.
Yafee has helped thousands of consumers cancel unwanted subscriptions and dispute illegal charges under the Consumer Protection (Fair Trading) Act. Whether you are downgrading to the free tier or switching to a competing wellness platform, your cancellation rights are absolute. Act with confidence, document every step, and escalate promptly if Hume continues to charge. Your financial security is non-negotiable.