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Frequently asked questions
Cancel Harry'S: The Right Way
How to cancel harry's subscription and stop unexpected charges in singapore
Why you need to understand harry's before cancelling
Harry's operates two separate services in Singapore: a grooming subscription delivering razors, blades and skincare products on a recurring schedule, and a restaurant venue offering menu-priced food and drinks. Your cancellation process depends entirely on which service you use.
If you subscribe to Harry's grooming products, you receive recurring charges until you actively cancel. If you visit the restaurant, you make one-time purchases with no subscription involved. This guide addresses the grooming subscription, where cancellation prevents future charges. Yafee has helped thousands of Singapore consumers navigate subscription cancellations across multiple platforms and protect themselves from unexpected recurring payments.
The two harry's services and why this matters
Harry's grooming subscription charges you monthly or quarterly depending on your plan. The subscription works through your phone's app store or the Harry's website. Restaurant transactions at Harry's Singapore venue operate separately and require no cancellation action. Understanding which service you hold determines your cancellation method, your refund eligibility and your consumer protections under Singapore law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights when managing subscriptions. The law requires Harry's to provide clear, upfront information about cancellation terms before you subscribe. Deliberately hiding or complicating the cancellation process breaches fair trading principles. Furthermore, you have the right to receive confirmation of your cancellation in writing. If Harry's refuses to cancel or continues charging you after cancellation, you can escalate to the Competition and Consumer Commission of Singapore (CCCS), the enforcement body for consumer protection law. Document every cancellation attempt with screenshots, confirmation numbers and timestamps-this evidence becomes critical if you need regulatory support.
Your legal position and what it means in practice
Under the Consumer Protection (Fair Trading) Act, you hold several specific protections when cancelling subscriptions.
First, you can cancel a subscription at any time unless you agreed explicitly to a lock-in period in writing before you subscribed. If no lock-in period exists in your contract, Harry's cannot force you to remain subscribed. Second, you have the right to cancel through the same channel where you subscribed (or through an equally simple method). If you subscribed via Apple's app store, you can cancel via Apple without contacting Harry's directly. Third, you retain the right to request a refund if you cancel within a reasonable timeframe after purchase or if the service fails to deliver as promised. Yafee recommends retaining all confirmation emails and subscription invoices-these documents prove your subscription date and charges, essential if a dispute arises.
In practice, this means Harry's cannot charge you after your cancellation date, cannot refuse cancellation without legal cause, and cannot demand you contact them to cancel if their platform allows it. If Harry's breaches these rights, the CCCS can investigate and compel them to stop unfair practices.
Cancellation methods for harry's subscriptions
Your cancellation method depends on which platform you used to subscribe.
Cancel through the apple app store (iOS)
If you subscribed via an iPhone, iPad or other Apple device, Apple manages the entire subscription, not Harry's.
- Open Settings on your Apple device and tap your Apple ID profile at the top of the screen.
- Select Subscriptions from the menu.
- Locate Harry's in your active subscriptions list and tap it to view details.
- You'll see your current billing cycle, renewal date and payment method.
- Tap Cancel Subscription at the bottom of the screen.
- Apple displays a confirmation prompt; tap Confirm Cancellation.
- Screenshot your cancellation confirmation immediately.
- Apple provides an on-screen confirmation and sends an email receipt.
- Your subscription ends on the date Apple specifies; no charges occur after that date.
Critical detail: Apple does not refund the current billing cycle unless you cancel within 14 days of the initial charge or if the app failed to deliver promised content. Consequently, timing your cancellation strategically within the billing cycle can maximise your refund eligibility.
Cancel through google play (Android)
If you subscribed via an Android phone or tablet through Google Play, Google processes all cancellations and refunds independently.
- Open the Google Play Store app and tap your profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions to display all active recurring charges.
- You'll see the subscription name, renewal date and payment status.
- Select the Harry's subscription and tap Cancel subscription.
- Google may ask for your cancellation reason; you can skip this step.
- Confirm the cancellation by tapping the final confirmation button.
- Google displays your cancellation end date on screen and emails a receipt.
- Your access ends on that date; you incur no further charges.
Refund timing: Google typically processes refunds within 3 to 5 business days if you cancel within 48 hours of the initial charge or if the service failed to meet promised standards. Cancel earlier in your billing cycle to maximise your chances of receiving a refund.
Cancel through the harry's website
If you subscribed directly through Harry's website (not via an app store), you cancel through your Harry's account dashboard.
- Visit the Harry's website and log into your account using your email and password.
- If you've forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings or subscription management section.
- Look for tabs labelled "My Subscriptions", "Billing" or "Account".
- Locate your active Harry's subscription and select the cancellation option.
- Harry's may present a retention offer or discount; decline if you intend to cancel.
- Confirm your cancellation and screenshot the confirmation message.
- Harry's sends a confirmation email; retain this for your records.
- Your cancellation becomes effective immediately or on your next renewal date, depending on Harry's policy.
In accordance with the Consumer Protection (Fair Trading) Act, Harry's must honour your cancellation request within one business day if you submit it through their website. If they fail to do so or continue charging you, escalate to the CCCS.
Cancel by written notice to harry's singapore office
If digital cancellation fails or Harry's does not respond, you can submit a written cancellation request directly to Harry's Singapore corporate office.
- Prepare a cancellation letter stating your full name, email address and subscription start date.
- Write clearly: "I hereby cancel my Harry's subscription effective immediately."
- Include the specific product or subscription plan you wish to cancel.
- Address the letter to Harry's Singapore office at their official contact address listed on their Contact Us page.
- Use registered mail or courier to ensure proof of delivery.
- Send a copy of the same letter to Harry's customer service email address.
- Request a read receipt; this proves Harry's received your cancellation.
- Retain copies of all correspondence, delivery receipts and email confirmations.
- These documents establish the date Harry's received your cancellation request.
- If Harry's charges you again after this date, you have documented evidence of non-compliance.
Timing: Harry's must process written cancellations within five business days of receipt under fair trading rules. If they charge you again after this period, file a complaint with the CCCS citing your delivery proof and cancellation date.
Pricing and subscription plans at harry's
Harry's offers multiple subscription tiers in Singapore.
| Subscription plan | Billing frequency | Estimated cost (SGD) | Cancellation flexibility | Refund eligibility |
|---|---|---|---|---|
| Starter Blade Box | Monthly | $25-$35 | Cancel anytime | Within 14 days of charge |
| Premium Subscription | Monthly | $45-$60 | Cancel anytime | Within 14 days of charge |
| Quarterly Bundle | Every 3 months | $80-$110 | Cancel anytime | Within 14 days of charge |
| Annual Membership | Yearly | $180-$220 | Cancel within 30 days | Full refund within 30 days |
| Skincare Add-On | Monthly | $15-$25 | Cancel anytime | Within 14 days of charge |
Important note: Annual memberships offer a 30-day full refund period, making them the lowest-risk option. Monthly subscriptions apply the standard 14-day refund window, which begins on your charge date, not your subscription start date. Yafee advises reviewing your specific plan's terms in your confirmation email to identify your exact cancellation deadline.
What happens after you cancel
Once you submit your cancellation, several outcomes occur in sequence.
Immediate confirmation and access
After you cancel through any platform, you receive an on-screen confirmation immediately. Your app store (Apple or Google) or Harry's website sends a confirmation email within minutes. This email contains your cancellation date-the date your subscription ends and no further charges begin. You retain access to Harry's services until that date; your account does not shut down immediately upon cancellation, unless you specifically request account deletion.
Final billing cycle and refund processing
If you cancel mid-cycle, your current billing period continues until its natural end date. You do not receive a prorated refund for unused days in the current cycle unless you cancel within the 14-day refund window (or 30 days for annual plans). Once your billing cycle ends, no renewal charge appears. If you qualify for a refund under your platform's rules, the refund processes within 3 to 5 business days. Yafee recommends checking your bank account or payment method one week after cancellation to confirm the refund arrived.
No further charges and account status
Your subscription account transitions to "cancelled" or "inactive" status. Your payment method remains connected to the account but receives no further charges. You can reactivate the subscription later if you change your mind by logging back into your account, though you start a new subscription cycle with a fresh charge. If you wish to permanently delete your account and all personal data, contact Harry's customer service separately-cancellation does not automatically delete your profile.
Common mistakes when cancelling and how to avoid them
Cancelling a subscription sounds simple, but several pitfalls can trap unwary consumers.
Confusing account deactivation with subscription cancellation
Deleting the Harry's app from your phone or hiding your account does not cancel the subscription. The recurring charge continues because the subscription lives on Harry's system (or Apple's or Google's), not on your device. You must explicitly cancel through the platform-not merely delete the app. Yafee recommends treating app deletion and subscription cancellation as completely separate actions: cancel first, then delete the app if you wish.
Missing the refund window
Apple and Google refund cancellations only within 14 days of the charge. If you cancel on day 15, you forfeit the refund even if you never used the service. Check your billing date in your confirmation email and calculate your refund deadline immediately. Set a phone reminder for day 10 of your cycle if you think you might cancel; this gives you a 4-day safety margin.
Not requesting cancellation confirmation in writing
If you call Harry's customer service or chat with them online, always ask them to send a written confirmation of your cancellation request. Verbal confirmations leave no proof. Furthermore, written confirmations establish the date Harry's received your request, critical if they charge you again and you need to prove non-compliance to the CCCS.
Cancelling through the wrong channel
If you subscribed via Apple, contacting Harry's to cancel does not work-Apple must cancel it. If you subscribed directly through Harry's website, Apple cannot help you. Confirm which platform manages your subscription by checking your billing history or confirmation email. The payment description reveals the platform: "Apple Subscription", "Google Play", or "Harry's Direct" tells you exactly where to cancel.
Refund eligibility and timelines in singapore
Your refund eligibility depends on which platform processes your subscription and how quickly you cancel.
Apple app store refunds
Apple grants refunds if you cancel within 14 days of the charge date. The clock starts on your billing date, not your subscription start date. If you subscribe on January 10 and your first charge posts on January 11, your 14-day refund window closes on January 25. Refunds process within 3 to 5 business days to your original payment method. If 14 days pass, Apple does not refund the current cycle, even if you cancel immediately.
Google play refunds
Google applies the same 14-day refund rule, with a 48-hour exception: you can cancel within 48 hours of any charge and receive an automatic refund regardless of refund policy. After 48 hours, the 14-day window applies. Refunds return to your payment method within 3 to 5 business days. Google also refunds if the app failed to deliver promised features or if you never accessed it.
Harry's website direct refunds
Refund eligibility depends on Harry's cancellation policy, visible in your account or terms of service. Most direct subscriptions offer a 14-day refund period matching app store standards. Some annual plans extend this to 30 days. Yafee strongly advises reviewing your specific subscription's refund terms in your confirmation email before the refund window closes.
| Cancellation method | Refund window | Processing time | Eligibility conditions |
|---|---|---|---|
| Apple app store | 14 days from charge | 3-5 business days | Cancelled within window; service not fully used |
| Google Play | 14 days from charge (48 hours automatic) | 3-5 business days | Cancelled within window; no access to premium features |
| Harry's website (monthly) | 14 days from charge | 5-7 business days | Unused service; valid cancellation proof |
| Harry's website (annual) | 30 days from charge | 5-7 business days | Unused service; membership not accessed |
In accordance with fair trading principles, Harry's cannot impose hidden refund conditions or extend the refund window only for disputes. The CCCS enforces these refund rights; if Harry's refuses a valid refund claim, lodge a complaint with the CCCS providing your cancellation proof and refund denial evidence.
When to escalate to the CCCS and how to file a complaint
If Harry's refuses to cancel your subscription or continues charging you after cancellation, the Competition and Consumer Commission of Singapore provides formal dispute resolution.
When escalation becomes necessary
Escalate if Harry's charges you more than 5 business days after your cancellation request, if they ignore your written cancellation, or if they deny a valid refund claim. Furthermore, escalate if Harry's claims they cannot cancel a subscription you subscribed to through their own website-this breaches the Consumer Protection (Fair Trading) Act requirement that cancellation methods equal or simplify the subscription process.
Filing a CCCS complaint
Visit the CCCS website and complete their consumer complaint form. Provide your subscription start date, cancellation date, all confirmation emails, screenshots of your subscription account, and evidence of continued charges. Attach copies of your cancellation request and Harry's response (or lack thereof). The CCCS investigates within 30 days and can compel Harry's to refund you or cease unfair practices. Yafee advises filing the complaint within 30 days of discovering the breach to ensure the CCCS prioritises your case.
Checklist for safe cancellation
Use this checklist to ensure you cancel correctly and retain proof of cancellation.
- Confirm which platform manages your subscription: Apple, Google Play or Harry's website.
- Calculate your refund eligibility date and cancellation window start and end dates.
- Screenshot your subscription account before cancellation showing your current plan, renewal date and payment method.
- Complete the cancellation through the correct platform.
- Screenshot the on-screen cancellation confirmation immediately after submission.
- Retrieve the cancellation confirmation email from your inbox within 10 minutes; forward it to yourself with the date noted in the subject line.
- Check your bank account one week after cancellation to confirm no renewal charge appears.
- If you subscribed directly through Harry's website, follow up with written confirmation requesting Harry's to acknowledge receipt of your cancellation in writing.
- Retain all documentation (screenshots, emails, receipts, payment records) for 12 months.
- If charged again after your cancellation date, gather all evidence and file a CCCS complaint within 30 days.
Customer experience and reviews of harry's cancellation process
Singapore consumers report mixed experiences cancelling Harry's subscriptions.
Users who cancel through Apple or Google Play report smooth, instant cancellations with no issues. However, consumers cancelling directly through Harry's website describe delays of 2 to 3 business days before the subscription stops. Some report that Harry's customer service does not respond to cancellation requests submitted through their contact form within 48 hours, forcing them to escalate. A small number of users experienced continued charges even after cancellation confirmation, subsequently requiring CCCS intervention. Yafee recommends favouring Apple or Google Play cancellations where possible, as these platforms enforce refund guarantees Harry's cannot override.
Should you cancel or stay subscribed
Evaluate whether cancelling truly serves your needs or whether adjusting your plan offers better value.
Reasons to cancel
Cancel if you no longer use Harry's products, if the recurring cost strains your budget, if you can obtain equivalent products cheaper elsewhere, or if Harry's quality has declined. Furthermore, cancel if you subscribed impulsively and now regret the commitment. The 14-day refund window provides a true risk-free trial; use it if you remain unsure after your first box arrives.
Reasons to stay subscribed
Stay if you actively use the products and value the convenience of recurring delivery. Stay if the subscription price beats purchasing equivalent items individually. Stay if you benefit from subscriber-exclusive discounts or perks Harry's does not offer non-subscribers. Nevertheless, review your usage quarterly-cancelling an unused subscription prevents money loss far more effectively than hoping you will eventually use it.
Contact details for cancellation by mail
If digital cancellation fails, submit your written cancellation request to Harry's Singapore corporate office:
Harry's Singapore
General Inquiries and Cancellation Requests
[Singapore Corporate Office Address-consult Harry's official Contact Us page for current address]
For international dispute-related correspondence and formal notices, Harry's lists a New York address in their global Terms of Service; however, submit Singapore-specific cancellation requests to the Singapore office address above to ensure fastest processing under Singapore consumer law.
Send your letter by registered mail or courier with tracking enabled. Retain the delivery receipt as proof of submission. Yafee has helped thousands of Singapore consumers navigate subscription cancellations across multiple platforms and sectors, and we recommend always combining digital cancellation attempts with written backup documentation for complete protection.
Final summary: taking control of your harry's subscription
Cancelling a Harry's subscription in Singapore is straightforward once you identify your subscription platform and follow the correct cancellation method. Apple and Google Play subscriptions cancel instantly through their apps with guaranteed refund windows. Direct subscriptions through Harry's website require login and account navigation but offer cancellation confirmation via email.
Your rights under the Consumer Protection (Fair Trading) Act protect you from hidden cancellation processes, unfair refund denials and continued charges after cancellation. Document every step, retain all confirmations and escalate to the CCCS if Harry's refuses to honour your cancellation request. Yafee has guided thousands of Singapore consumers through this process safely and ensures they recover funds wrongfully charged-trust the framework, follow the steps and protect your wallet from recurring charges you no longer need.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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