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Frequently asked questions
Cancel Fishbrain: Step-by-Step Guide
How to cancel Fishbrain and claim your refund in singapore
What Fishbrain is and why you might want to leave
Fishbrain is a social fishing application designed for anglers who need real-time weather forecasts, catch location reports and access to a community of fellow fishing enthusiasts. The app delivers BiteTime bite predictions, location-based water maps and lure recommendations to help you plan fishing trips across Singapore and beyond. It operates on a freemium model, meaning basic features are available free, but premium subscriptions unlock advanced forecasting tools and exclusive community features.
If Fishbrain no longer serves your fishing practice, you have every right to cancel. Perhaps you have shifted to a different fishing style, discovered a competing app that better fits your needs, or simply want to eliminate the recurring charge from your credit card. At Yafee, we understand that cancelling digital subscriptions should be straightforward, transparent and free of hidden penalties. This guide walks you through every cancellation method and refund option available to you under Singapore law.
Common reasons singaporean anglers cancel
You might cancel because the app consumes excessive phone battery, you prefer offline maps over internet-dependent forecasts, or the community features do not align with your fishing circle. Some users cancel because they fish infrequently and cannot justify the monthly cost. Others migrate to competing applications or simply want to reduce their overall digital subscriptions. Whatever your reason, Yafee is here to guide you through a clean exit and ensure you claim any refund you are entitled to under law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you purchase digital services like Fishbrain subscriptions. Key protections include the right to fair contract terms and the right to cancel within a reasonable timeframe if the service fails to meet the standard you would reasonably expect.
What the CPFTA means for your Fishbrain subscription
Under the CPFTA, Fishbrain must provide you with clear information about their cancellation policy before you pay. If they do not honour their stated policy or if the app performs below the standard a reasonable person would expect, you have grounds to request a refund or escalate your complaint to the Consumers Association of Singapore (CASE).
The critical protection is the 14-day statutory cooling-off period for digital services purchased online. If you buy a Fishbrain subscription via the web platform (not through Apple or Google app stores), you typically have 14 days to cancel and request a full refund, provided you have not fully consumed the service. Keep your receipt and cancellation confirmation; you will need these if you escalate to CASE.
Your legal position
You are protected as a consumer under the CPFTA. Fishbrain cannot charge you a penalty fee for cancelling within the statutory period if you have not substantially used the service. If Fishbrain refuses to refund you and you believe they have breached the CPFTA, you may lodge a complaint with CASE, which will investigate at no cost to you. CASE can mediate disputes and, if necessary, refer your case to the Small Claims Tribunal for claims under SGD 10,000.
Fishbrain pricing and subscription plans
Fishbrain offers a free tier and paid premium subscriptions. Pricing varies slightly depending on whether you subscribe via the web platform, Apple App Store or Google Play Store, as each channel applies different regional pricing and payment processing fees.
Fishbrain subscription pricing in singapore
| Plan name | Billing period | Singapore price (SGD) | Key features |
|---|---|---|---|
| Free | Ongoing | $0 | Basic catch reports, limited maps |
| Fishbrain Pro (Monthly) | 1 month | ~$8-12 | Premium forecasts, advanced maps, ad-free |
| Fishbrain Pro (Annual) | 12 months | ~$40-60 | Best value; all Pro features for one year |
| Fishbrain Pro (Free trial) | 7-14 days | Free or discounted | Full Pro access during trial period |
Prices shown are approximate and may vary by platform (web, App Store, Google Play). Always verify the exact price in the Fishbrain app before confirming your subscription. Exchange rates, regional adjustments and platform-specific fees affect the final charge to your card.
Should you cancel Fishbrain?
Before you initiate cancellation, consider whether you genuinely want to stop using Fishbrain or whether you simply want to pause your subscription temporarily or downgrade to the free tier.
Reasons to keep Fishbrain pro
- You fish regularly (weekly or bi-weekly) and rely on BiteTime predictions to plan trips
- You fish in multiple locations across Singapore and the region, and need advanced mapping
- You actively participate in the Fishbrain community and share catch reports
- You have invested time building your user profile and fishing history
- You use the app's calendar feature to track seasonal patterns
Reasons to cancel Fishbrain pro
- You fish infrequently (fewer than once a month) and the subscription does not justify itself
- You prefer offline maps or have found a cheaper competing app with similar features
- You have experienced technical issues (crashes, inaccurate forecasts, slow maps) that the app has not resolved
- You want to reduce your total monthly digital subscription costs
- You have discovered that the premium features do not add meaningful value to your fishing practice
- You do not have a smartphone or have switched to a device that does not support Fishbrain
How to cancel Fishbrain on each platform
Fishbrain subscriptions are managed differently depending on whether you subscribed via the web, Apple App Store or Google Play Store. Each platform has its own cancellation process, and Yafee recommends you follow the method that matches how you originally purchased your subscription.
Cancel Fishbrain via the web platform
If you subscribed directly through Fishbrain's website, follow these steps to cancel your subscription:
- Open your web browser and navigate to the Fishbrain website (fishbrain.com)
- Log in to your account using your email and password
- If you have forgotten your password, click "Forgot password" and follow the email link to reset it
- Click on your account icon or profile menu (usually located in the top-right corner)
- Select "Account settings" or "Billing" from the dropdown menu
- Locate the "Subscription" or "Current plan" section
- Click "Cancel subscription" or "End membership"
- Fishbrain may offer you a discount to keep your subscription; you can decline this offer
- Confirm your cancellation when prompted
- Read any final warning about feature loss carefully
- Take a screenshot of the cancellation confirmation page showing the date and cancellation ID
- Check your email for a cancellation confirmation message from Fishbrain within 5 minutes
Cancel Fishbrain via apple app store (iOS)
If you subscribed through the Apple App Store (on iPhone or iPad), you must cancel through Apple, not through the Fishbrain app directly. Follow these steps:
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the bottom-right corner
- Tap "Account settings" (or on older iOS versions, scroll to "Subscriptions")
- If prompted, authenticate using Face ID, Touch ID or your Apple ID password
- Tap "Subscriptions"
- Find "Fishbrain" in the list and tap on it
- Tap "Cancel subscription" (the button will show the date your subscription renews)
- Select your reason for cancellation from the dropdown menu
- This is optional, but Yafee recommends providing feedback so Apple and Fishbrain understand why you are leaving
- Confirm the cancellation
- Apple will display a message confirming your subscription ends on a specific date
- Open your email and find the cancellation confirmation from Apple within 10 minutes
You will retain access to Fishbrain Pro features until the end of your current billing cycle. After that date, you will revert to the free tier.
Cancel Fishbrain via google play store (Android)
If you subscribed through the Google Play Store on your Android device, follow these steps:
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top-right corner
- Tap "Manage your Google Account"
- Tap the "Subscriptions" tab at the top of the screen
- Find "Fishbrain" in your list of active subscriptions and tap it
- Tap "Cancel subscription"
- Select your reason for cancellation (optional)
- You can provide feedback about why you are leaving
- Follow the on-screen prompts to confirm your cancellation
- Google will display a confirmation message and send you an email within 10 minutes
You will continue to have access to Fishbrain Pro until the end of your current billing period. After that date, your account will automatically downgrade to the free version.
Refund eligibility and how to claim
Whether Fishbrain refunds your subscription depends on when you cancel, which platform you used and how much of the service you have consumed.
Refund eligibility by platform
| Platform | Cooling-off period | Refund policy | How to claim |
|---|---|---|---|
| Web (Fishbrain.com) | 14 days | Full refund if cancelled within 14 days and service not substantially used | Contact Fishbrain support directly or escalate to CASE |
| Apple App Store | 14 days | Apple decides; typically refund if cancelled before renewal date and service not used | Request refund within Apple App Store "Purchase History" section |
| Google Play Store | 14 days | Google decides; typically no refund if subscription period has begun, unless Google approves exception | Request refund within Google Play Store "Subscriptions" section; Google reviews within 48 hours |
How to claim a refund
If you are eligible for a refund and Fishbrain has not automatically processed it, follow these steps:
- Gather your proof of purchase
- Your receipt or confirmation email from Fishbrain, Apple or Google
- Screenshots of your cancellation confirmation page
- The date you purchased and the date you cancelled
- Contact Fishbrain support directly
- Use the in-app support form or email Fishbrain at their support email address (located in the app's "Help" section)
- Clearly state: "I cancelled my subscription within 14 days and request a full refund under the Consumer Protection (Fair Trading) Act"
- Attach screenshots and your receipt
- Keep a copy of your email for your records
- Wait for Fishbrain's response (typically 5-10 business days)
- If Fishbrain refuses or does not respond within 14 days, escalate to CASE
- Visit case.org.sg or call CASE at +65 6100 0315
- Provide your cancellation documentation, proof of purchase and Fishbrain's response (or lack thereof)
- CASE will investigate and mediate on your behalf at no cost
Timeline for refunds
If your refund is approved, the timeframe depends on your payment method. Credit card and debit card refunds typically appear within 5-10 business days. If you paid via mobile wallet or e-wallet, the refund may take 2-5 business days. Contact your bank if the refund does not appear within the timeframe promised by Fishbrain.
What happens after you cancel Fishbrain
Cancelling your Fishbrain subscription does not mean the end of your relationship with the app. Understanding what you keep and what you lose helps you make an informed decision.
After cancellation: what you keep
- Your Fishbrain account and user profile remain active
- Your catch history and fishing logbook remain visible to you (but may be hidden from other users, depending on privacy settings)
- You can still use the free Fishbrain tier, which includes basic catch reports and limited maps
- You can resubscribe to Fishbrain Pro at any time without penalty
After cancellation: what you lose
- BiteTime premium bite predictions and forecast accuracy
- Advanced water maps and offline map downloads
- Access to exclusive lure recommendations and fishing tips
- Ad-free experience (the free tier shows advertisements)
- Priority customer support access
Common mistakes when cancelling Fishbrain
Cancelling a subscription can feel straightforward, but small errors can delay your refund or leave your subscription active. Yafee recommends taking care to avoid these pitfalls.
Mistake 1: cancelling through the wrong platform
You must cancel through the platform where you originally subscribed. If you bought Fishbrain Pro on the Apple App Store, cancelling through the Fishbrain website will not stop the Apple charge. Check your latest receipt or bank statement to see which platform is billing you, then cancel there.
Mistake 2: failing to document your cancellation
Always take a screenshot of your cancellation confirmation page before closing the browser or app. Save the confirmation email from Fishbrain, Apple or Google. These documents are your proof if you later need to dispute a charge or claim a refund.
Mistake 3: not claiming your refund within the statutory period
Under the CPFTA, you have 14 days to cancel and claim a refund from the date of purchase. If you wait longer than 14 days, Fishbrain may refuse your refund, and you will have no legal grounds to escalate to CASE. Mark your calendar and act quickly.
Mistake 4: accepting a "pause" offer instead of cancelling
Fishbrain may offer you the option to pause your subscription instead of cancelling. Pausing does not stop the charge; it merely suspends your access while your subscription remains active. If you truly want to stop paying, select cancel, not pause.
Mistake 5: not checking for renewal charges after cancellation
Monitor your bank statement for 30 days after your cancellation to ensure no further charges appear. If you see a charge after the cancellation date, contact Fishbrain immediately and file a dispute with your bank.
Cancellation checklist
Before you cancel, make sure you have completed the following steps:
| Task | Completed? | Notes |
|---|---|---|
| Identified which platform you subscribed on (web, Apple, Google) | ☐ | Check your latest receipt or bank statement |
| Downloaded or exported your catch data if needed | ☐ | Fishbrain may not let you access your data after cancellation |
| Checked if you are within the 14-day statutory cooling-off period | ☐ | Calculate 14 days from your purchase date |
| Prepared your receipt and payment proof | ☐ | Save email confirmations and screenshots |
| Followed the cancellation steps for your platform | ☐ | Web, Apple or Google Play |
| Captured a screenshot of your cancellation confirmation | ☐ | Save to your computer or cloud drive immediately |
Contacting Fishbrain for support or disputes
If you encounter issues cancelling Fishbrain, need to dispute a charge or want to request a refund, you can contact Fishbrain directly. Yafee has gathered the key contact routes available to customers in Singapore.
Fishbrain contact information
Fishbrain is headquartered in Stockholm, Sweden at Sveavägen 15, and maintains a secondary office for US operations in Naperville, Illinois. For customer support and subscription disputes, Fishbrain operates an in-app support form and email channels.
To contact Fishbrain support, open the app and navigate to Settings > Help > Contact Support. Fill in your issue, attach screenshots and submit. Alternatively, check the Fishbrain website (fishbrain.com) for a dedicated contact email in the footer or FAQ section.
Response times are typically 5-10 business days. If Fishbrain does not respond within 14 days or refuses your legitimate refund request, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or +65 6100 0315.
Comparing Fishbrain with alternative fishing apps
If you are cancelling Fishbrain because it no longer meets your needs, you may want to evaluate competing fishing applications before committing to a long-term subscription elsewhere.
Popular fishing app alternatives in singapore
| App name | Free tier? | Key features | Approximate cost (SGD/month) |
|---|---|---|---|
| Fishbrain | Yes | BiteTime, community reports, maps | $8-12 (monthly) |
| Anglify | Yes | Catch tracking, forecast, offline maps | $5-8 |
| FishAngler | Yes | Journal, tides, species database | $4-7 |
| GoFish | Yes | Location-based catch reports, social feed | $6-10 |
| iAngler | Yes | Catch log, weather, species info | $3-6 |
Before switching to another app, trial its free tier for at least one fishing trip to ensure its features match your style and that it works reliably on your device.
Summary and next steps
Cancelling Fishbrain in Singapore is straightforward when you follow the right platform-specific steps and document your actions. You are protected by the Consumer Protection (Fair Trading) Act, which guarantees you a 14-day cooling-off period and the right to a refund if you cancel before substantially consuming the service.
To cancel, identify which platform you subscribed on (web, Apple App Store or Google Play Store), follow the step-by-step cancellation process for that platform, and save your confirmation. If you qualify for a refund within the 14-day window, contact Fishbrain support with your proof of purchase. If they refuse or do not respond within 14 days, escalate to CASE (Consumers Association of Singapore), which will mediate at no cost to you.
Yafee has helped thousands of consumers navigate digital subscription cancellations safely and claim refunds they are entitled to under law. Whether you are cancelling Fishbrain to try a cheaper alternative, reduce your subscription expenses or move to a different fishing app, Yafee ensures you understand your rights and exit cleanly. For more guidance on cancelling other digital services or understanding your consumer protections in Singapore, visit Yafee (yafee.com) and browse our full library of cancellation guides.