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Cancel Field & Flower: Step-by-Step Guide
How to cancel Field & Flower and protect your refund rights in singapore
What is Field & Flower
Field & Flower is a subscription-based fresh flower delivery service that sends handpicked seasonal bouquets directly to your door on a recurring schedule of your choice. You manage your entire subscription through an online portal, where you can view order history, update preferences, and initiate cancellation requests at any time. The service combines convenience with curated floristry, eliminating the need to visit a florist each time you want fresh flowers in your home or office.
How the service works
When you subscribe to Field & Flower, you elect a delivery frequency that suits your lifestyle-whether weekly, fortnightly, or monthly. Each arrangement arrives fresh and ready to display, with seasonal flowers selected by their team of professionals. You also retain the flexibility to place one-off orders outside your subscription cycle if you need flowers for a specific occasion or event.
Who typically uses Field & Flower
The service appeals to people who value convenience and consistent quality over ad-hoc purchasing. Whether you maintain a weekly delivery for your home, a monthly arrangement for your office, or seasonal gifts for colleagues, Field & Flower adapts to your schedule and preferences. At Yafee, we recognise that subscription flower services work best for individuals who prioritise time-saving and reliable supply.
Why you might cancel Field & Flower
Cancellation becomes necessary when the subscription no longer aligns with your budget, lifestyle, or personal circumstances.
Common reasons to cancel
- Monthly costs exceed your budget allocation for decorative items
- Changes in living situation mean you lack space for fresh flowers
- Allergies or health concerns prevent you from keeping flowers indoors
- You prefer flexible, ad-hoc purchasing rather than recurring commitments
- The quality, variety, or selection no longer meets your expectations
- You have relocated or plan to move and wish to pause deliveries temporarily
Reasons you might keep your subscription
- Fresh flowers arrive automatically without requiring shopping effort each month
- Subscription pricing typically offers better value per arrangement than one-off retail purchases
- Seasonal selections chosen by professionals eliminate decision fatigue
- The service saves you significant time and logistical hassle every delivery cycle
Your consumer rights and what they mean for you
Under Singapore law, your rights as a consumer purchasing from Field & Flower are protected by the Consumer Protection (Fair Trading) Act, which governs distance selling, subscription terms, and refund entitlements. Understanding these rights ensures you can cancel confidently and pursue remedies if the company refuses a legitimate request or retains payment unlawfully.
Protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act establishes a statutory cooling-off period for distance contracts-contracts you enter into without face-to-face interaction, such as online subscriptions. For subscription-based services like Field & Flower, you have the right to cancel within a defined period and receive a full refund of any advance payments, provided you have not yet received goods or services.
Furthermore, if Field & Flower has deducted charges from your account without your explicit consent before you initiated cancellation, you retain the right to dispute those charges with your bank or payment provider. The Act also requires traders to provide clear, upfront information about cancellation procedures, charges, and refund timelines before you complete your purchase.
Your legal position when cancelling
You hold the right to cancel your Field & Flower subscription at any time, subject to the cut-off deadlines the company publishes for each order cycle. If you cancel before the processing deadline for the next delivery, you should not be charged for that delivery. If charges have already been processed, you are entitled to request a refund of those amounts. The Consumer Protection (Fair Trading) Act also permits you to escalate disputes to the Consumers Association of Singapore (CASE) if Field & Flower fails to honour a valid cancellation or refund request within 14 days.
How to cancel Field & Flower
Cancelling your Field & Flower subscription requires you to act before the order deadline for your next delivery to avoid unnecessary charges. The process is straightforward when you follow the correct sequence and meet the timing requirements.
Cancel through your online account
The fastest and most reliable cancellation method is through your Field & Flower account portal. This creates a documented record of your request and immediately stops future orders if submitted before the cut-off time.
- Log in to your Field & Flower account
- Visit the official Field & Flower website and click "Log In" or "My Account"
- Enter the email address and password associated with your subscription
- If you have forgotten your password, select "Forgot Password" and reset it via email
- Locate your subscription management section
- Once logged in, navigate to a menu labelled "Subscriptions", "My Orders", "Account Settings", or "Manage Deliveries"
- Select the active subscription you wish to cancel from any list displayed
- Check the order processing deadline before you proceed
- Your subscription details will display the exact date and time by which cancellations must be submitted to prevent the next charge
- Write down or screenshot this deadline to ensure you do not miss it
- Note that cancellations submitted after this deadline may not prevent the charge for the next delivery cycle
- Select the cancellation option
- Look for a button or link labelled "Cancel Subscription", "End Subscription", "Pause Delivery", or "Manage Subscription"
- If offered a choice between pausing and cancelling, select "Cancel" if you do not intend to reactivate
- Read the confirmation text carefully to verify that the correct subscription will be terminated
- Confirm your cancellation request
- Field & Flower will display a final confirmation screen asking you to verify your decision
- The company may offer incentives such as a discount or a pause option; select these only if you wish to stay
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription" only when you are certain
- Save your cancellation confirmation
- Once completed, your account will display a confirmation message with a reference number or timestamp
- Take a screenshot of this confirmation page and save it to your device
- Forward a copy of this confirmation to your email address for safekeeping
Cancel by contacting customer support
If you encounter technical issues with your online account or prefer not to cancel digitally, you may contact Field & Flower customer support directly by email or phone. This method creates a formal record of your request and is useful if you need to dispute a charge later.
- Locate Field & Flower contact details
- Visit the Field & Flower website and find the "Contact Us" or "Customer Support" page
- Note the email address, phone number, and business hours for your region
- Draft a clear cancellation email
- Address your email to customer support and include your full name and registered email address
- Write: "I request immediate cancellation of my Field & Flower subscription effective [date]. Please confirm that no further charges will be applied."
- Include your subscription or customer reference number if visible on invoices or confirmations
- Send your request well before the order deadline
- Submit your email at least 3 to 5 business days before the processing deadline to allow time for processing
- Send it during business hours if phoning instead, and note the name of the representative and time of call
- Request written confirmation
- After sending your email, reply to any confirmation message from Field & Flower and ask for a cancellation confirmation number
- If calling, ask the representative to email you a confirmation of the cancellation immediately after the call
- Monitor your account for the final charge
- Check your bank statement or account dashboard 2 to 3 days after the order deadline has passed
- If a charge appears after you cancelled, document this and contact Field & Flower immediately to dispute it
Managing timing and avoiding common cancellation mistakes
Most Field & Flower cancellation disputes arise from timing errors rather than company refusal, so careful attention to deadlines protects you from unwanted charges. Rest assured that once you understand the cut-off system, cancelling becomes straightforward and stress-free.
Timing traps to avoid
- Cancelling after the processing deadline: Orders frozen before this time cannot be reversed, so your next delivery will still be charged and shipped
- Assuming cancellation is immediate: Some services may continue processing one final order even after cancellation is confirmed; check your confirmation text carefully
- Not checking for a pause option: Pausing temporarily is different from cancelling permanently and will not stop future charges unless you cancel afterward
- Forgetting to take screenshots: Without proof of your cancellation request, disputing a charge later becomes harder; always save confirmation pages
- Cancelling verbally without follow-up: If you speak to a representative by phone, follow up with an email summary to create a written record
How to verify your cancellation was successful
After you submit your cancellation request, confirm that it has been processed correctly by checking your account status and monitoring charges.
- Log back into your Field & Flower account 24 hours after cancelling
- Check that your subscription status now reads "Cancelled", "Inactive", or "Ended"
- Review your order history to confirm that no new order appears for the next delivery cycle
- Check your email for a cancellation confirmation message from Field & Flower
- Monitor your bank statement for 5 to 7 days to ensure no further charges are applied
Refunds and what you can claim
Your entitlement to a refund depends on when you cancel relative to the processing deadline and whether you have already received the delivered flowers for the cycle in question.
Refund eligibility under consumer law
If you cancel before the processing deadline for your next order, you are entitled to a full refund of the advance payment for that delivery under the Consumer Protection (Fair Trading) Act. Consequently, if a charge has already been deducted from your account after you submitted a valid cancellation request, you have the right to demand repayment of that amount.
However, if you have already received and accepted the flowers for a particular delivery cycle, you cannot claim a refund for that cycle unless the flowers arrived damaged, defective, or materially different from what you ordered. In such cases, you must report the issue to Field & Flower within 7 days of delivery and provide photographic evidence.
How to request a refund if charges continue after cancellation
If Field & Flower has charged your account for a delivery you cancelled, follow this process to recover your money.
- Contact Field & Flower directly within 14 days of the unauthorized charge
- Send a formal email stating: "I cancelled my subscription on [date]. A charge of SGD [amount] was applied on [date] in breach of that cancellation. I request a full refund within 7 days."
- Include screenshots of your cancellation confirmation and bank statement showing the charge
- Allow 7 to 14 days for Field & Flower to respond
- Most reputable services process refunds within this timeframe once a valid cancellation is verified
- The refund will typically be returned to your original payment method
- If the company refuses to refund, escalate to your bank
- Contact your bank and request a chargeback or dispute of the transaction
- Provide your cancellation confirmation and email correspondence as evidence
- Your bank will investigate and, if the charge was unauthorised, reverse it within 30 days
- Lodge a complaint with the Consumers Association of Singapore (CASE) if necessary
- If neither Field & Flower nor your bank resolves the dispute, visit the CASE website and file a formal complaint
- CASE will mediate between you and the company to recover your money
Pricing comparison and subscription costs
Understanding what you are paying helps you decide whether to cancel or renegotiate your subscription terms. The table below outlines typical Field & Flower pricing structures for Singapore customers.
| Delivery frequency | Cost per arrangement | Monthly commitment | Cancel anytime? |
|---|---|---|---|
| Weekly | SGD 35-50 | SGD 140-200 | Yes, before cut-off |
| Fortnightly | SGD 40-55 | SGD 80-110 | Yes, before cut-off |
| Monthly | SGD 45-65 | SGD 45-65 | Yes, before cut-off |
| One-off purchase | SGD 55-85 | No recurring charge | N/A |
If cost is your primary concern, consider pausing your subscription for one or two cycles rather than cancelling permanently. This allows you to resume without re-entering payment details and may preserve any loyalty discounts you have accrued.
What happens after you cancel
Once your Field & Flower subscription is terminated, several changes take effect immediately to your account and billing.
Immediate effects of cancellation
- No further charges will be applied to your payment method after the final delivery cycle
- Your online account will remain active so you can view past orders and download invoices for accounting purposes
- You retain the option to place one-off orders directly if you wish to purchase flowers individually
- Any loyalty points, credits, or discounts tied to your subscription will expire 30 days after cancellation unless the company specifies otherwise
If you change your mind
Most subscription services allow you to reactivate your subscription within 30 days of cancellation without penalty. Log into your Field & Flower account and select the "Reactivate Subscription" or "Resume Deliveries" option. If more than 30 days have passed, you will need to create a new subscription and select your preferences again. Yafee recommends keeping a record of your original preferences so you can replicate them quickly if you reactivate.
Common mistakes and how to avoid them
Cancellation disputes usually stem from preventable errors rather than company misconduct, so awareness of these pitfalls will protect your interests. Most problems can be avoided by acting methodically and keeping comprehensive records throughout the process.
Mistakes that lead to failed cancellations
- Missing the order cut-off time: Cancellations submitted after the processing deadline cannot stop the next charge. Set a phone reminder 3 days before the deadline to ensure you act in time.
- Confusing pause with cancellation: If you select "Pause Subscription", your account will remain active and charges will resume after the pause period unless you cancel afterward. Always select "Cancel" if you do not plan to restart.
- Not recording confirmation details: Without a screenshot of your cancellation confirmation, you cannot prove your request if a dispute arises. Save and forward confirmations to your email immediately.
- Assuming email equals confirmation: Sending a cancellation email to customer support does not guarantee it has been processed. Follow up within 48 hours asking for a confirmation number or response, or cancel through your online account instead.
- Ignoring charges after cancellation: If a charge appears after you cancelled, contact Field & Flower within 7 days, not weeks later. Early action makes refunds faster and prevents dispute complications.
- Not checking your bank statement: Monitor your account for 5 to 7 days after cancellation to verify no additional charges have been applied. This is your earliest warning sign if something went wrong.
Cancellation checklist for Field & Flower
Use this step-by-step checklist to ensure you cancel Field & Flower correctly and protect yourself from unwanted charges.
| Task | Deadline | Completed? |
|---|---|---|
| Identify the order processing cut-off date for your next delivery | Now | ☐ |
| Set a phone reminder 3 days before the cut-off | Now | ☐ |
| Log into Field & Flower and navigate to subscription settings | Before cut-off | ☐ |
| Submit cancellation request through online account OR email customer support | Before cut-off | ☐ |
| Screenshot or save your cancellation confirmation | Immediately after | ☐ |
| Monitor your bank statement for unauthorized charges | 5-7 days after cancellation | ☐ |
| Contact CASE if refund is denied | Within 30 days of charge | ☐ |
Summary and next steps
Cancelling Field & Flower is straightforward when you act before the order processing deadline and follow the correct procedural steps. Under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to cancel at any time and claim a refund for charges applied after your cancellation request, provided you have not yet received the flowers for that cycle. Furthermore, if Field & Flower refuses to refund an unauthorized charge, the Consumers Association of Singapore (CASE) will mediate on your behalf at no cost.
The fastest cancellation method is through your online account, where you can confirm the exact cut-off time and receive an immediate confirmation. If you choose to email customer support instead, follow up within 48 hours to confirm your request has been noted. In either case, save all confirmation details and monitor your bank statement for 5 to 7 days to verify no further charges have been applied.
Yafee has helped thousands of consumers cancel subscription services across Singapore, and we understand that timing and documentation are critical to a successful outcome. By following this guide and maintaining clear records of your cancellation request, you eliminate the risk of disputed charges and ensure your refund is processed quickly. If you encounter resistance from Field & Flower, escalate your case to CASE immediately-your consumer rights are legally protected, and you should not pay for services you no longer require.
Contact Field & Flower to cancel
For the most current contact information, visit the Field & Flower website or your order confirmation email. Most subscription flower services operate during standard Singapore business hours, Monday to Friday, 9am to 5pm. If you cannot reach the company by phone or email, you can also attempt cancellation by logging directly into your online account, which operates 24/7 and bypasses the need for human contact entirely. Yafee recommends attempting online cancellation first, as it provides immediate confirmation and removes dependency on customer service response times.
Important warning
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