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Frequently asked questions
Cancel Evite: The Right Way to Manage Your Subscription
How to cancel Evite and recover your event planning investment
What Evite is and why you might want to cancel
Evite is an online invitation and event management platform that lets you create digital invitations, track RSVPs in real time, and manage guest lists for social and small business events. You can access the service via the web or through mobile applications on iOS and Android. Evite offers a free tier with basic features, alongside paid subscription tiers including Evite Pro (typically billed monthly) and single-event packs that unlock larger guest lists, premium design templates, and ad-free invitations.
Many users in Singapore adopt Evite to streamline event planning. However, circumstances change. You may discover after purchase that you do not need the premium features, your event has been postponed, or you have found an alternative service that better suits your needs. If you are in that position, Yafee has prepared this guide to help you cancel with clarity and legal confidence.
Free and paid tiers explained
Evite's free tier permits you to create basic invitations and manage small guest lists, but paid options unlock larger attendee counts, premium templates, and removal of Evite branding. A 3-month subscription (Evite Pro) charges a fixed monthly fee, while single-event packs offer one-time payment options with varying guest limits. Your purchase method determines which cancellation process applies.
Where you purchase Evite
You can buy Evite plans directly through their website (Evite.com), or through the iOS App Store or Google Play Store. Each sales channel has separate billing systems and cancellation procedures. If you purchased through Apple or Google, your refund request bypasses Evite and goes directly to the app store operator, which often applies more favourable consumer protections than Evite's stated "all sales final" policy.
Your consumer rights and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation for disputing charges and cancelling subscriptions, regardless of what Evite's terms state.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act protects you in several key ways. You have the right to cancel a digital service within a reasonable timeframe if the service does not match what was advertised, fails to perform as described, or was provided without your clear informed consent. If Evite's features were misrepresented, did not function as promised, or you were charged without proper notification, you have grounds to dispute the charge through your payment provider or escalate to the Consumers Association of Singapore (CASE).
Evite's standard policy stating "all sales are final and non-refundable" does not override your statutory consumer rights. This is a critical distinction. Yafee recommends you document every communication with Evite, including screenshots of the features you purchased, any error messages, and email confirmations of your charge.
The consumers association of singapore (CASE) as your escalation route
If Evite refuses to engage with your cancellation or refund request, CASE acts as Singapore's official consumer dispute resolution body. You can lodge a complaint with CASE at no cost if you have exhausted direct communication with Evite. CASE has authority to investigate unfair contract terms and can compel Evite to refund you if the service failed to meet the standards promised at the time of sale.
How to cancel Evite on the web
If you subscribed directly via Evite.com, follow these steps to cancel before your next billing date and halt future charges.
Step 1: log in to your Evite account
- Visit Evite.com in your web browser.
- Enter your registered email address and password in the login fields.
- If you cannot remember your password, click "Forgot password" and follow the reset link sent to your email inbox.
- Click "Log in" and wait for your account dashboard to load.
Step 2: navigate to your account settings and billing section
- Look for your profile icon or name, usually displayed in the top-right corner of the page.
- Click on your profile icon or the dropdown menu next to your name.
- Select "Account Settings," "Settings," or "My Account" from the menu options.
- Some versions of Evite also show "Subscriptions," "Billing," or "Order History" directly in the dropdown.
- Once in settings, locate the "Billing," "Subscriptions," or "Purchase History" tab.
Step 3: identify and cancel your active subscription
- View your list of active subscriptions or recurring plans.
- Look for your Evite Pro subscription or the plan you wish to cancel. You will see the renewal date, the amount you are charged, and the next billing date.
- If you have purchased multiple single-event packs, each will appear as a separate line item.
- Click the "Cancel" button, "Manage," or "View Details" option next to the plan you want to end.
- Read any confirmation message. Evite may ask you to confirm your cancellation or offer a discount to retain your subscription. You are not obligated to accept.
- Click "Confirm Cancellation" or the final "Cancel Subscription" button to complete the process.
Step 4: confirm cancellation and check your email
- You will see a confirmation message on screen stating your subscription has been cancelled. This does not mean you have received a refund; it means no further charges will be made after your current billing cycle ends.
- Check your registered email inbox for a cancellation confirmation email from Evite within 5-10 minutes.
- If you do not receive this email, check your spam or junk folder.
- Save this email as proof of cancellation for your records.
How to cancel Evite on iOS or android
If you purchased an Evite subscription or single-event pack through the Apple App Store or Google Play Store, you must cancel through that platform, not through Evite's website. This is because the app store operator handles all billing and refunds independently.
Cancelling an iOS subscription (Apple app store)
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID name at the top of the screen.
- If you use Family Sharing, make sure you are logged into the correct Apple ID account that made the purchase.
- Select "Subscriptions."
- Find and tap "Evite" in your active subscriptions list.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will confirm your cancellation and show you the final date you have access to the paid features.
- Confirm by tapping "Confirm Cancellation" if prompted.
Cancelling an android subscription (Google play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Play account," then tap the "Subscriptions" tab.
- Find "Evite" in your list of active subscriptions and tap it.
- Tap "Cancel subscription."
- Google will ask why you are cancelling; you can select a reason or skip this step.
- Confirm the cancellation by tapping "Cancel subscription" again.
Requesting a refund through the app store
If you cancel within 48 hours of your initial purchase, Apple and Google often automatically issue a refund to your original payment method without requiring further action. For cancellations beyond 48 hours, you must request a refund separately.
- For Apple: Visit reportaproblem.apple.com, sign in with your Apple ID, find the Evite charge, and select "Report a Problem." Explain that you cancelled the subscription and request a refund. Apple typically responds within 24-48 hours.
- For Google: Open the Google Play Store, navigate to the Evite subscription, and tap "Contact support." Select "Request refund" and provide your reason. Google processes refunds within 5-7 business days if approved.
Evite's refund policy versus your legal entitlements
Understanding the gap between Evite's stated policy and your consumer rights is essential to recovering your money.
What Evite claims it will not refund
Evite's standard terms state that all sales are final and non-refundable, including unused time, unused credits, or single-event packs you have not yet opened. The company does not issue prorated refunds for subscriptions you cancel mid-cycle. Evite's stated exceptions are limited to accidental double charges, documented system bugs, or technical failures that prevented you from using the service. Even these exceptions are discretionary and require direct support contact.
This policy is stricter than consumer law permits. Yafee advises that you should not accept this blanket denial if your circumstances fall within your statutory rights.
When you have grounds to demand a refund
You have a legal right to a refund if any of the following apply:
- Evite's features did not work as advertised or promised in product descriptions.
- You were charged without your express, informed consent (e.g., an unexpected automatic renewal).
- Evite made material misrepresentations about what the paid tier includes or its functionality.
- The service failed to provide core functionality within a reasonable period after purchase.
- You purchased within 14 days of signing up and can demonstrate you did not use the service materially.
Each of these grounds overrides Evite's "all sales final" clause under the Consumer Protection (Fair Trading) Act.
How to request a refund from Evite directly
- Gather documentation: your order confirmation email, screenshots showing the date of purchase, the charged amount, and any evidence of the issue (e.g., error messages, unresponsive features, or proof you were charged without consent).
- Contact Evite's support team. Visit the Evite.com website and look for a "Contact Us," "Help," or "Support" link, usually at the bottom of the page or in the main menu.
- Submit a support ticket or email describing your situation. State clearly: the date of purchase, the amount charged, why you believe you are entitled to a refund (reference the specific feature that failed or the consent issue), and the refund amount you are requesting.
- Include all supporting documentation as attachments or screenshots.
- Submit your request and note the support ticket number provided. Evite typically responds within 5-10 business days.
- If Evite denies your refund request in writing, keep that email. You will need it if you escalate to CASE or your payment provider.
Pricing tiers and what you are paying for
Knowing what each tier costs helps you assess whether your refund claim is justified and what you are disputing.
| Plan | Billing cycle | Cost (approx.) | Guest limit | Key features |
|---|---|---|---|---|
| Free | N/A | SGD 0 | Up to 50 | Basic invitations, RSVP tracking, limited templates |
| Evite Pro | Monthly | SGD 10-15 | Unlimited | Ad-free designs, premium templates, full customisation, guest management tools |
| Single-event pack (standard) | One-time | SGD 5-8 | Up to 150 | Ad-free invitations, premium templates, one-time use |
| Single-event pack (large) | One-time | SGD 10-15 | Up to 300 | Ad-free invitations, premium templates, one-time use |
Exact pricing may vary by region and any promotional discounts applied at the time of purchase. Always verify the amount shown on your bank or credit card statement.
Common mistakes to avoid when cancelling
Many users cancel their subscriptions but then overlook critical steps, putting them at risk of continued charges or lost refund opportunities. Take care with the following.
Mistake 1: cancelling on the website but forgetting the app store
If you purchased through both Evite.com and the iOS or Google Play app, you must cancel both subscriptions separately. Cancelling one does not cancel the other. Check all three sales channels (Evite.com, Apple, Google) to ensure you have halted all recurring charges.
Mistake 2: assuming cancellation means an automatic refund
Cancelling a subscription stops future charges but does not automatically trigger a refund for the amount you have already paid. You must submit a separate refund request, either directly to Evite or through your payment provider, if you believe you are entitled to one under consumer law.
Mistake 3: not keeping confirmation emails
Save every confirmation email from Evite and the app stores. If you later need to escalate to CASE or dispute the charge with your bank, you will need proof of cancellation and any refund denial emails from Evite. These documents are your legal evidence.
Mistake 4: failing to dispute with your bank or payment provider
If Evite refuses your refund request and you believe you have legal grounds, contact your bank or credit card provider immediately. You can file a chargeback or dispute claim, which reverses the transaction and forces Evite to defend the charge or refund you. Your bank is required by law to investigate your claim within a set timeframe.
Mistake 5: not escalating to CASE
If Evite ignores your requests or you reach a stalemate, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE has the authority to investigate and compel refunds if Evite's conduct breaches consumer protection law. This step is free and often resolves disputes that direct contact cannot.
What happens after you cancel
Cancellation triggers a series of events. Understand the timeline so you are not caught off guard.
Immediate effects of cancellation
Once you confirm cancellation, Evite halts all future recurring charges. If your subscription renewal date is 5 days away, you will not be charged. However, you retain access to your current features until the end of your current billing period (e.g., if you cancel on 15 March and your cycle runs until 15 April, you can use the paid features until 15 April).
After your billing period expires, your account reverts to the free tier. Any premium features, ad-free designs, or expanded guest lists become unavailable. Invitations you created remain stored but may lose their premium formatting.
Timeline for confirmation and refund processing
Evite typically sends a cancellation confirmation email within 5-10 minutes of your cancellation request. If you do not receive it, check your spam folder or contact support to verify the cancellation was recorded.
For refund requests, timelines vary. If you requested a refund directly from Evite, expect a response within 5-10 business days. If you filed a dispute through your bank, your bank has up to 30 days to investigate. If you escalated to CASE, the process typically takes 30-60 days depending on CASE's caseload and whether Evite responds promptly.
Confirming cancellation is complete
Log back into your Evite account 1-2 days after cancellation to confirm the subscription no longer appears in your active subscriptions list. If it still shows, contact Evite support immediately with your cancellation confirmation email and request manual removal.
Steps to take if Evite refuses or ignores your cancellation
If Evite does not respond to your cancellation or refund request, you have formal remedies available to you.
Escalation step 1: follow up with Evite in writing
- Send a follow-up email to Evite's support address, referencing your original support ticket number and the date of your first request.
- State clearly that you are still awaiting a response and set a deadline: "Please respond by [date 5 days from now]."
- Reiterate your grounds for cancellation or refund with reference to the Consumer Protection (Fair Trading) Act.
- Keep a copy of this email.
Escalation step 2: contact evite's mailing address
If Evite does not respond to email, send a formal letter by post to Evite's registered address. Evite's corporate mailing address is typically listed in their privacy policy or terms of service. According to the information available, you can send cancellation notices and related correspondence to Evite's Los Angeles headquarters or to their Glendale office address listed in their privacy policy for privacy-related inquiries, which may also accept cancellation notices. Sending a formal letter creates a documented paper trail and often prompts a response faster than email.
Escalation step 3: dispute the charge with your payment provider
- Contact your bank or credit card provider and explain that you requested cancellation from Evite but Evite continues to charge you or refuses to refund a disputed charge.
- Provide your bank with copies of your cancellation request, Evite's denial (if any), and proof of the charges.
- File a chargeback or dispute claim. Your bank is required by law to investigate within 30 days and either reverse the charge or explain why it is valid.
Escalation step 4: lodge a complaint with CASE
- Visit the CASE website at case.org.sg or call their hotline to verify you are eligible to lodge a complaint.
- Prepare your complaint package: copies of all communications with Evite, proof of purchase, proof of cancellation attempts, and a clear statement of the amount in dispute and what you are claiming (refund, reversal, or cancellation).
- Submit your complaint online or by post. CASE will contact Evite on your behalf and attempt to mediate a resolution.
- If mediation fails, CASE can refer your case for adjudication, which is a binding decision-making process.
Yafee advises that most refund disputes are resolved at the payment provider or CASE level without needing legal action. Document everything and escalate systematically, and you significantly increase your chances of recovery.
Checklist for cancelling Evite safely
Use this checklist to ensure you have completed every step and protected yourself legally.
| Task | Completed? | Date |
|---|---|---|
| Identified where you purchased (Evite.com, iOS, or Android) | ☐ | |
| Logged into your account and located subscription settings | ☐ | |
| Clicked "Cancel" and confirmed the cancellation | ☐ | |
| Received cancellation confirmation email (check spam folder) | ☐ | |
| Saved all cancellation emails and confirmation numbers | ☐ | |
| Verified no further charges appear on next billing date | ☐ | |
| Submitted refund request (if applicable) with supporting evidence | ☐ | |
| Escalated to payment provider or CASE (if refund was denied) | ☐ |
Why users choose to cancel and what alternatives exist
Understanding why you want to cancel helps you decide whether cancellation is the right move or whether an alternative exists.
Common reasons for cancelling
- Event has been postponed, cancelled, or is no longer needed.
- You found the paid features were not necessary for your event size.
- A competing service (e.g., Google Forms, Paperless Post, or Ticketmaster) offers better value or functionality.
- You did not realise the subscription was recurring and were surprised by the charge.
- Evite's interface was confusing or the service did not perform as advertised.
- You have completed your event and no longer need the platform.
Alternatives to consider before cancelling
Before you cancel, evaluate whether downgrading to the free tier or using a competing service might better suit your needs. Yafee recommends comparing Evite Pro against alternatives if cost is your primary concern.
| Service | Cost | Best for | Key difference from Evite |
|---|---|---|---|
| Evite Pro | SGD 10-15/month | Social events, full RSVP tracking | Ad-free, premium templates, unlimited guests |
| Paperless Post | Free or SGD 8-12/month | Formal invitations, business events | Focused on design; simpler RSVP tools |
| Google Forms | Free | Quick RSVPs, casual events | Basic design; no invitation templates |
| Ticketmaster | Free or transaction fees | Ticketed events, paid admission | Designed for events with ticket sales |
If cost is your primary concern, downgrading to Evite's free tier allows you to keep your event data and guest list while eliminating the subscription charge. If functionality is the issue, testing a free alternative before committing to cancellation may reveal a better fit.
Getting help from yafee if cancellation stalls
If you have attempted cancellation and are stuck, Yafee has helped thousands of consumers navigate subscription cancellations across digital services. Our legal team specializes in consumer protection disputes and can advise you on your next steps if Evite refuses to engage. Visit Yafee.com for additional guidance tailored to your specific situation, and remember that your consumer rights under Singapore law are stronger than any company's "all sales final" policy. Yafee stands ready to support you through the escalation process, whether that means drafting a formal dispute letter, advising on bank chargeback procedures, or preparing evidence for a CASE complaint.
Final summary and next steps
Cancelling Evite is straightforward if you act before your next billing cycle. For web purchases, log into your account, navigate to subscriptions, and click cancel. For app purchases, cancel through the Apple App Store or Google Play Store directly. Keep all confirmation emails and follow up if you do not receive written confirmation within 5-10 minutes.
Refunds are not automatic. If you believe you have grounds for a refund under the Consumer Protection (Fair Trading) Act (e.g., the service failed to work as advertised or you were charged without consent), submit a refund request to Evite with supporting evidence. If Evite refuses, escalate to your payment provider or file a complaint with CASE.
Document every step: emails, screenshots, cancellation confirmations, and refund denials. This documentation is your legal evidence if you need to escalate. Yafee recommends acting within 14 days of purchase if you believe the service does not meet your needs, as this timeframe strengthens your position under consumer law.
Your consumer rights are real and enforceable. Yafee has guided countless users through cancellation and recovery. If you need further assistance, visit Yafee.com for tailored advice and remember that you are not bound by Evite's "all sales final" policy if the service failed to deliver or you were misled about what you were paying for.
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