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Cancel Dossier: The Right Way to End Your Subscription
How to cancel Dossier: your complete singapore guide to ending your subscription
What Dossier is and why cancellation matters
Dossier delivers luxury-inspired fragrances directly to your door at affordable prices. You can purchase individual bottles through their website or mobile application, or enrol in a subscription plan that sends curated scents on a regular schedule. Thousands of Singapore consumers rely on Dossier for convenient access to quality perfumes without the premium retail markup.
If your subscription no longer aligns with your needs, or if a shipment falls short of expectations, you have clear legal rights to cancel. This guide walks you through every cancellation method, refund timeline, and consumer protection you are entitled to under Singapore law. Yafee has helped thousands of consumers understand their rights and navigate subscription cancellations with confidence.
Where you purchased your Dossier subscription determines your cancellation route
Your cancellation method depends entirely on the platform through which you subscribed. You may have purchased through Dossier's official website, the Apple App Store, or Google Play Store. Each platform operates its own billing and cancellation system, and knowing which applies to you will save significant time and frustration.
Why understanding your legal position matters before you cancel
Singapore's consumer protection framework gives you specific rights when purchasing goods and services from retailers like Dossier. Understanding these protections before you act ensures you receive the full refund or remedy you are entitled to. Yafee recommends reviewing your legal position first, then selecting the cancellation method that best suits your circumstances.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is the primary legislation governing your relationship with Dossier as a buyer.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, Dossier must ensure that all products and services match their description, are of acceptable quality, and are fit for their intended purpose. If you receive a perfume that is damaged, faulty, or materially different from what was advertised, you have the legal right to request a refund or replacement at no cost to you.
Furthermore, Dossier must not make misleading or deceptive claims about the fragrance, its origin, or the terms of your subscription. If you suspect a breach of these obligations, you can lodge a formal complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg, which provides free mediation services.
Your legal position: cancellation timelines and the cooling-off period
If you purchased through Dossier's website: you have 14 days from the transaction date to cancel and request a full refund under distance selling regulations. This cooling-off period applies to online purchases and gives you the right to change your mind without penalty.
If you subscribed via the Apple App Store or Google Play Store: the 14-day cooling-off period does not apply. Instead, Apple and Google operate their own refund policies, which typically permit refunds within 48 hours of subscription renewal if the service has not been materially consumed.
If you purchased a single fragrance bottle (not a subscription): the 14-day cooling-off period applies if purchased online. However, if the perfume has been opened or used, Dossier may refuse the refund on the grounds that the product is no longer in resaleable condition. If Dossier refuses a valid refund claim, escalate the matter to CASE.
How to cancel Dossier through the apple app store
If you subscribed via iPhone, iPad, or Mac, Apple manages your billing and cancellation directly.
Step one: open your app store profile menu
- Open the App Store application on your Apple device.
- On iPhone or iPad: tap the profile icon (circular image) at the top right of the screen.
- On Mac: click your name or profile picture in the top-right corner of the App Store window.
- Tap or click "Subscriptions" from the menu that appears.
- This displays all active subscriptions linked to your Apple ID account.
Step two: locate Dossier and review your billing details
- Find and select "Dossier" from your active subscriptions list.
- Review your current billing cycle, renewal date, and the amount you are being charged.
- Note the renewal date; cancelling within 48 hours of renewal increases your chances of receiving a refund.
Step three: cancel your subscription
- Tap or click "Cancel Subscription" at the bottom of the Dossier details screen.
- A confirmation message will appear asking you to confirm your cancellation choice.
- Confirm your decision.
- Your subscription will end at the close of your current billing period; Apple will not charge you again.
Step four: request a refund if you qualify (optional)
- If you cancel within 48 hours of a subscription charge, request a refund through Apple.
- Open the App Store, navigate to "Purchased" or "Account" settings, and find your Dossier transaction receipt.
- Select "Report a Problem" next to the charge you wish to refund.
- Choose "I would like a refund for this subscription" and submit your request.
- Apple will review your request and respond within 48 hours, typically approving refunds for cancellations made within 48 hours of renewal.
How to cancel Dossier through google play
If you subscribed via Android or the Google Play Store, Google processes your billing and cancellation.
Step one: access your google play subscriptions
- Open the Google Play Store application on your Android device.
- Tap your profile icon (circular image) in the top-right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Then tap "Subscriptions" to view all active subscriptions on your Google account.
Step two: find Dossier and cancel
- Locate "Dossier" in your subscriptions list and tap it.
- Review your billing date, renewal amount, and the status of your subscription.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will ask you to confirm your cancellation and may offer you a discounted renewal option to keep your subscription active.
- Confirm your cancellation choice.
- Your subscription will end at the end of your current billing period, and you will not be charged again.
Step three: request a refund if you qualify (optional)
- If you cancel within 48 hours of a subscription renewal, you may request a refund from Google.
- Open Google Play, go to "Payments and subscriptions," and select "Subscriptions."
- Find your Dossier transaction in your purchase history.
- Tap the transaction and select "Request a refund."
- Google will process refund requests submitted within 48 hours of the charge, typically approving them automatically.
How to cancel Dossier through their official website
If you subscribed directly through Dossier's website, you can cancel your subscription and request a refund under the 14-day cooling-off period.
Step one: log into your Dossier account
- Visit the Dossier website and navigate to your account settings or login page.
- Enter your email address and password associated with your Dossier subscription.
- Once logged in, locate your subscription details or billing section.
- This is typically found under "Account," "Subscriptions," or "Orders" in your dashboard.
Step two: locate your active subscription
- Find the subscription you wish to cancel.
- Note the subscription start date, renewal date, and the total amount you have paid.
Step three: initiate cancellation through the website
- Look for a "Cancel Subscription" or "Manage Subscription" button on your subscription details page.
- Click this button to proceed with cancellation.
- Dossier may ask you to confirm your cancellation or provide feedback on why you are cancelling.
- Complete this step to confirm your cancellation request.
Step four: request a refund in writing if the 14-day cooling-off period applies
- If you are within 14 days of your initial purchase, send a cancellation notice to Dossier's corporate address: 13 Scents Inc., the operator of Dossier.
- Use registered postal mail to ensure proof of delivery.
- In your letter, state your full name, email address, subscription reference number, the date of purchase, and your request for a full refund.
- Keep a copy of your letter and the postal receipt for your records.
- Dossier must respond to your refund request within 30 days by law.
- If they refuse without valid cause, escalate your complaint to CASE at www.case.org.sg.
Refund timelines and what to expect after cancellation
Understanding when your refund will arrive and how your cancellation takes effect prevents confusion and helps you track your money.
Refund processing times by platform
| Platform | Cancellation effective date | Refund timeline | Refund method |
|---|---|---|---|
| Apple App Store | End of current billing period | 3-5 business days (if approved) | Returned to your Apple ID payment method |
| Google Play Store | End of current billing period | 3-5 business days (if approved) | Returned to your Google Play balance or linked payment card |
| Dossier website (within 14-day cooling-off period) | Upon receipt of cancellation notice | 7-10 business days | Returned to your original payment method |
| Dossier website (after 14-day period) | End of current billing period | No refund (subscription continues) | No refund applies |
What happens immediately after you cancel
Once you confirm your cancellation, Dossier and the platform (Apple, Google, or their website) will stop charging you at the end of your current billing period. You retain access to your account and any remaining benefits until that date arrives. After your billing period ends, your subscription will terminate automatically, and you will lose access to any premium features or subscription benefits.
Yafee recommends that you take a screenshot or note the exact cancellation date so you can verify that no further charges appear on your statement. Monitor your payment method for 10-14 business days to confirm the cancellation has taken effect.
Common mistakes to avoid when cancelling Dossier
Many cancellations fail or take longer than necessary because consumers overlook simple steps. The good news is that these mistakes are entirely preventable with careful attention to timing and documentation.
Mistake one: cancelling too close to a renewal date without requesting a refund
If you cancel just before your subscription renews, Dossier or the platform may still charge you for the next period. If this happens, immediately request a refund citing your cancellation request. Most platforms (Apple and Google) will approve refunds if you request them within 48 hours of the charge.
Mistake two: failing to save proof of your cancellation request
Always take a screenshot of your cancellation confirmation screen and save your cancellation email (if Dossier sends one). If a dispute arises and Dossier claims they never received your cancellation request, this documentation proves otherwise. Yafee advises clients to keep this proof for at least 60 days after cancellation.
Mistake three: missing the 14-day cooling-off period window
The 14-day cooling-off period applies only if you purchased through Dossier's website or a distance seller channel. This period begins on the transaction date, not the delivery date. If you wait more than 14 days to cancel, you may forfeit your right to an automatic refund and will instead owe payment for the full subscription period.
Mistake four: assuming all app store refunds are automatic
Apple and Google do not automatically refund subscriptions cancelled outside their 48-hour windows. You must actively request a refund through the "Report a Problem" feature on your receipt. Without this step, you lose the chance to recover your money.
Mistake five: not escalating to CASE if Dossier refuses a valid refund
If Dossier denies your refund claim and you believe you have a valid legal right to one (for instance, you are within the 14-day cooling-off period or the product was faulty), file a complaint with the Consumers Association of Singapore. Their mediation service is free and has a strong track record of resolving disputes in favour of consumers.
Pricing comparison: what you might have paid
Understanding Dossier's subscription tiers helps you confirm you are cancelling the correct plan and calculating any potential refunds.
| Subscription tier | Billing cycle | Typical cost (SGD) | Inclusions |
|---|---|---|---|
| Dossier Plus (recommended for regular users) | Monthly | $25-$35 | One curated fragrance per month, free shipping, priority support |
| Dossier Standard | Monthly | $18-$25 | One fragrance per month, standard shipping |
| One-time purchase | Single transaction | $12-$60 per bottle | No recurring charges; standard 14-day cooling-off period applies |
Verify your subscription tier in your account settings to ensure you are cancelling the correct plan. If you have been charged more than these amounts, contact Dossier immediately to correct the error.
What to do if Dossier refuses your refund request
Dossier is legally obligated to honour valid refund requests under Singapore law. If they refuse without cause, you have formal escalation routes.
Step one: send a formal written refund request
- If you have not already done so, send a formal letter to Dossier's registered address: 13 Scents Inc., via registered postal mail.
- Clearly state that you are requesting a refund under the Consumer Protection (Fair Trading) Act and the cooling-off period.
- Include your full name, email, subscription reference number, the date of purchase, and the amount you paid.
- Request a response within 14 days.
Step two: escalate to the consumers association of singapore (CASE)
- If Dossier does not respond within 14 days or refuses your refund without valid reason, file a complaint with CASE.
- Visit www.case.org.sg and complete their online complaint form.
- Attach copies of your cancellation request, refund demand letter, and Dossier's response (if any).
- CASE will contact Dossier on your behalf and attempt to reach a settlement through mediation.
- This service is entirely free and requires no lawyer.
Step three: pursue legal action if mediation fails
- If CASE mediation does not resolve the dispute, you may file a claim in the District Court or Small Claims Tribunal, depending on the amount in dispute.
- The Small Claims Tribunal (part of the State Courts) handles disputes up to SGD 10,000 with no lawyer required.
- The District Court handles larger claims and requires legal representation.
- Yafee recommends consulting a lawyer if you proceed to court, as the rules of evidence and procedure become stricter.
After cancellation: steps to take to protect yourself
Once your cancellation is complete, a few follow-up actions safeguard you against surprise charges or identity issues.
Monitor your payment statement
Check your credit card or bank statement for 30 days after your cancellation effective date. Confirm that no further charges from Dossier or the app store appear. If a charge does appear after you have cancelled, immediately dispute it with your bank and provide proof of your cancellation request to the bank as evidence.
Request account deletion (optional)
If you do not intend to use Dossier again, request deletion of your account. This removes your personal data from their systems and reduces the risk of future unwanted charges. Contact Dossier's customer service in writing to request account deletion; they must comply within 30 days under Singapore's Personal Data Protection Act.
Unsubscribe from marketing emails
After cancellation, Dossier may continue to send promotional emails. Click the "Unsubscribe" link at the bottom of these emails to opt out. Yafee recommends unsubscribing immediately, as continued contact from the retailer can lead to accidental re-subscriptions if you click a purchase link in an email.
Cancellation address and formal notice procedures
If you need to send a formal cancellation notice or refund request to Dossier, use the following address:
13 Scents Inc.
(Operator of Dossier)
[Corporate headquarters address - use registered postal mail]
When sending your cancellation or refund request letter, use registered post (Pos Malaysia or equivalent certified service) to obtain a delivery receipt. This proof is essential if a dispute arises later. Address your letter to "Customer Service - Subscription Cancellation" to ensure it reaches the correct department.
In your letter, include the following information:
- Your full name and email address
- Your Dossier account number or subscription reference
- The date of purchase or subscription start
- A clear statement: "I hereby request cancellation of my Dossier subscription and a refund under the Consumer Protection (Fair Trading) Act and the 14-day cooling-off period"
- The amount you have paid and are requesting as a refund
- Your preferred refund method (original payment card, bank transfer, etc.)
- A request for written confirmation of the cancellation within 14 days
Keep a copy of your letter and your postal receipt for your records. Dossier is required to respond within 30 days; if they do not, your complaint escalates automatically to CASE.
Summary: your cancellation checklist
| Action | Deadline | Responsibility | Proof required |
|---|---|---|---|
| Cancel via your platform (Apple, Google, or website) | Anytime | You | Screenshot of cancellation confirmation |
| Request refund (if within 48 hours of charge on app stores) | Within 48 hours of renewal | You | Refund request receipt from Apple or Google |
| Request refund under cooling-off period (if purchased on Dossier website) | Within 14 days of purchase | You | Registered postal letter with proof of delivery |
| Monitor your bank statement for unauthorized charges | 30 days after cancellation effective date | You | Bank or credit card statement printout |
| File complaint with CASE if refund refused | Within 1 year of the charge | You | Proof of cancellation request and Dossier's refusal email |
Your takeaway: cancel with confidence
Cancelling your Dossier subscription is straightforward when you understand which platform holds your account and what legal protections apply to you. Whether you subscribed through Apple, Google, or Dossier's website directly, you have clear rights under Singapore's Consumer Protection (Fair Trading) Act. The 14-day cooling-off period gives you a legal right to change your mind and reclaim your money if you purchased through their website. App store refunds follow Apple and Google's 48-hour windows, which are narrower but still available if you act quickly.
Yafee has helped thousands of consumers navigate subscription cancellations and refund disputes by breaking the process into clear, actionable steps. Your legal position is strong: document your cancellation request, monitor your payment method, and escalate to CASE if Dossier refuses a valid refund. When you follow the procedures outlined in this guide-checking your platform, confirming your billing cycle, and saving proof of cancellation-you protect yourself from surprise charges and secure the refund you are legally entitled to receive.