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Frequently asked questions
Cancel DoNotPay: The Right Way
How to cancel DoNotPay in singapore and reclaim your money
What DoNotPay does and why you might cancel
DoNotPay is an AI-powered legal technology platform that automates dispute resolution, helps you file small claims, and tracks subscriptions across multiple services. You access it through a web account or mobile applications available on iOS and Android, depending on where you created your account. If you no longer require its dispute tools or subscription management features, cancellation follows a clear process once you identify your billing method.
This guide walks you through every cancellation route available in Singapore, explains your consumer rights under local law, and shows you how to request refunds if DoNotPay fails to honour your cancellation. Yafee has helped thousands of Singapore consumers navigate service cancellations without losing money or falling into hidden renewal cycles.
Where you subscribed determines your cancellation path
Your cancellation method depends entirely on your signup location. If you subscribed directly through donotpay.com, you cancel through your account settings. If you purchased through the Apple App Store or Google Play Store, the app store itself processes your cancellation and manages your billing, not DoNotPay directly. Each platform enforces different cancellation timelines and refund eligibility rules, so identifying your signup method first is essential.
Why your billing source matters for cancellation
DoNotPay's cancellation policies differ between its web platform and app stores. A cancellation initiated on iOS does not affect a Google Play Store subscription, and neither cancels a direct website subscription. Yafee recommends you confirm your signup method first, as this determines your fastest cancellation route and whether you qualify for a refund under Singapore's consumer protection laws.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you enforceable rights when cancelling digital services. Understanding this framework protects you from unfair charges and auto-renewal traps.
Protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading pricing, and automatic renewal without explicit consent. If DoNotPay renewed your subscription without your clear permission or charged you after you cancelled, you have grounds to dispute those charges under this Act.
For distance contracts (online purchases), you have a right to cancel within 14 calendar days of purchase and request a full refund, provided DoNotPay has not fully delivered the service. Digital service providers often claim the 14-day cooling-off period does not apply once you access the platform. Yafee advises you to request a refund regardless if you cancelled within 14 days. Document your cancellation request and escalate if DoNotPay refuses.
Your legal position
You hold enforceable cancellation rights under Section 24 of the Consumer Protection (Fair Trading) Act. If DoNotPay charged you after your cancellation took effect, or if the company did not honour your 14-day cooling-off period, you may recover those amounts through the Consumer Association of Singapore (CASE) or through the District Court. Keep all transaction records, cancellation confirmations, and email correspondence as evidence.
Escalation to the consumer association of singapore
If DoNotPay refuses your refund request or ignores your cancellation notice, file a complaint with the Consumer Association of Singapore (CASE) at no cost. CASE mediates disputes between consumers and businesses and has authority to recommend compensation. Provide CASE with proof of purchase, screenshots of your cancellation request, transaction records, and copies of all correspondence with DoNotPay. Yafee encourages you to preserve all evidence throughout this process.
How to cancel DoNotPay on the web
Direct web account cancellation is the fastest method if you subscribed through donotpay.com.
Step 1: log into your DoNotPay account
Navigate to donotpay.com and enter your email address and password. You reach your account dashboard immediately upon login.
Step 2: access your billing and subscription settings
Click Account or Settings in the top navigation bar or sidebar menu. Select Billing, Subscription, or Payment Methods depending on your account interface. The layout varies by account age and region, but this section always contains your active subscriptions.
Step 3: locate your active subscription
Your current plan appears with a status showing Active or Renews on [date]. Note the renewal date; this confirms when DoNotPay will next charge you if you do not cancel immediately.
Step 4: initiate cancellation
Click Cancel Subscription, Manage Plan, or Edit Subscription next to your active plan. DoNotPay may present a feedback form asking why you are leaving. You may skip this or provide commentary; both paths lead to the same cancellation confirmation.
Step 5: confirm cancellation and capture proof
Review the final cancellation screen and click Confirm Cancellation or Yes, cancel my subscription. DoNotPay displays a confirmation message with your cancellation date and effective date. Take a screenshot of this confirmation immediately. Your subscription ends on the date shown; you retain access to the platform until that date.
Step 6: check your email for cancellation confirmation
DoNotPay sends a cancellation confirmation email within minutes. This email acts as proof of your cancellation request. Save this email in a dedicated folder and mark it as important. If you do not receive this email within 30 minutes, repeat Steps 1-5 or contact DoNotPay support at the address listed below.
How to cancel DoNotPay on iOS
If you subscribed through the Apple App Store, you cancel your subscription through your Apple account, not through DoNotPay.
Step 1: open the app store on your iPhone or iPad
Tap the App Store icon (blue background with white folder symbol). Navigate to the bottom of the screen and tap your profile icon or Account.
Step 2: access your subscriptions
Tap Subscriptions from the account menu. Apple displays all active and paused subscriptions linked to your Apple ID.
Step 3: select DoNotPay from your active subscriptions
Tap DoNotPay in the subscriptions list. The app name appears alongside your plan name, next renewal date, and price.
Step 4: cancel your subscription
Tap Cancel Subscription at the bottom of the screen. Apple prompts you to confirm. Tap Confirm or Yes, cancel. Your subscription ends at the next billing date; you retain access until that date expires.
Step 5: save your cancellation confirmation
Apple displays a cancellation summary on screen. Take a screenshot showing the subscription name, cancellation date, and any remaining access period. Apple also emails a confirmation; save this for your records.
How to cancel DoNotPay on android
If you subscribed through Google Play Store, you cancel through your Google account, not through DoNotPay directly.
Step 1: open google play store on your android device
Tap the Play Store icon (white triangle on coloured background). Tap your profile icon in the top right corner.
Step 2: navigate to your subscriptions
Select Payments and subscriptions, then tap Subscriptions. Google displays all active subscriptions linked to your Google Play account.
Step 3: select DoNotPay
Tap DoNotPay from the list. You see your plan details, next renewal date, and current price.
Step 4: initiate cancellation
Tap Cancel subscription at the bottom of the screen. Google asks you to confirm and may offer you a discounted renewal rate. Ignore this offer if you intend to cancel. Tap Yes, cancel to proceed.
Step 5: secure your cancellation proof
Google displays your cancellation confirmation on screen, showing the cancellation date and your final access date. Screenshot this immediately. Google also sends a confirmation email; retain this as evidence of your cancellation request.
Refund eligibility and how to request repayment
Your refund eligibility depends on when you cancelled relative to your billing cycle and when you request the refund.
Refunds within 14 days of purchase
Under the Consumer Protection (Fair Trading) Act, you may claim a full refund if you cancelled within 14 calendar days of your initial purchase, provided you did not access the service beyond the trial period. Digital service providers often dispute this, claiming 14-day cooling-off does not apply once access begins. Yafee advises you to submit a refund request regardless; DoNotPay may honour it to avoid escalation.
Cancellations beyond the 14-day window
If you cancelled after 14 days, you may still claim a refund for the portion of your subscription you did not use. For example, if you paid SGD 12 for a month but cancelled 10 days into the billing cycle, you may request a pro-rata refund for the remaining 20 days. DoNotPay rarely offers pro-rata refunds voluntarily; you may need to escalate to CASE.
How to submit a refund request to DoNotPay
Send a formal refund request email to DoNotPay's support address listed at the end of this guide. Include your account email, the date you subscribed, the date you cancelled, the amount charged, and your bank details for refund processing. Reference the Consumer Protection (Fair Trading) Act Section 24 in your email. Keep a copy of your email and request a read receipt to prove delivery.
Timeline for refund processing
DoNotPay typically acknowledges refund requests within 5 business days. Processing takes 7-14 business days from approval. If DoNotPay denies your refund request, escalate to CASE within 30 days of the denial. Provide CASE with your original cancellation proof, refund request email, and DoNotPay's response.
What happens after you cancel DoNotPay
Cancellation is immediate, but your access continues until your current billing period expires. Plan ahead to avoid accidental charges.
Your access period after cancellation
You retain full access to DoNotPay until your paid subscription period ends. If you cancelled on the 10th of the month and your renewal date was the 25th, you may use DoNotPay from the 10th to the 25th. DoNotPay does not deactivate your account early. On your renewal date, your access terminates and you do not incur a new charge.
Export your data before access ends
Download or screenshot any dispute documents, claim records, or subscription lists you stored in DoNotPay before your access ends. DoNotPay may delete your account data 30-90 days after cancellation. If you need records for future reference or legal disputes, retrieve them immediately after cancellation confirmation.
Check your bank statement after the renewal date
Monitor your bank or payment card statement for 30 days after your cancellation confirmation date. If a charge appears after your cancellation took effect, contact DoNotPay immediately and escalate to your bank and CASE. Yafee recommends setting a calendar reminder on your renewal date to verify no unauthorised charge occurred.
Pricing and plan comparison
DoNotPay offers several subscription tiers in Singapore. Understanding your current plan helps you calculate refund entitlements accurately.
| Plan name | Monthly price (SGD) | Billing cycle | Core features |
|---|---|---|---|
| Plus | $14.99 | Monthly auto-renewal | Dispute resolution, subscription tracker, basic claims |
| Premium | $27.99 | Monthly auto-renewal | Unlimited disputes, priority support, legal document templates |
| Trial (if applicable) | Free or $0.99 | 7-14 days | Limited dispute resolution, subscription tracking |
| Annual Plan (Plus) | $119.99 | Annual auto-renewal | Same as monthly Plus, discounted annual rate |
| Annual Plan (Premium) | $199.99 | Annual auto-renewal | Same as monthly Premium, discounted annual rate |
If you subscribed to an annual plan and cancelled within 14 days, you qualify for a full refund under Consumer Protection (Fair Trading) Act. Annual subscribers cancelling after 14 days may request pro-rata refunds for unused months; escalate to CASE if DoNotPay refuses.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but one misstep can cost you money or delay your refund claim. Stay alert to these traps.
Mistake 1: cancelling through the wrong platform
If you signed up through the Apple App Store, cancelling through your DoNotPay web account does nothing. Your Apple subscription remains active and continues to renew. Always verify where you subscribed before initiating cancellation. Check your email receipt from your first purchase; it names the platform (Apple, Google, or DoNotPay) where you bought the subscription.
Mistake 2: forgetting to screenshot your cancellation confirmation
DoNotPay's confirmation email sometimes delays or lands in spam folders. If you contact support or escalate to CASE without a screenshot, you lack proof of your cancellation request. Screenshot the final confirmation page immediately upon cancellation and save the email confirmation as well.
Mistake 3: cancelling without checking your renewal date
Cancellation takes effect at your next renewal date, not immediately. If you cancel on the 10th but renew on the 25th, DoNotPay charges you on the 25th unless you cancelled before that date. Note your renewal date before cancelling and confirm cancellation takes effect on or before that date.
Mistake 4: not requesting a refund if you cancelled within 14 days
You have enforceable refund rights under the Consumer Protection (Fair Trading) Act if you cancelled within 14 days. Many consumers assume they lose the money and do not request it back. Always submit a refund request in writing, citing the Act. Yafee has seen thousands of consumers recover money simply by asking.
Mistake 5: ignoring charges after cancellation
If DoNotPay charges you after your cancellation confirmation, do not assume it is a system error and ignore it. Contact your bank immediately to dispute the charge, then email DoNotPay demanding a refund. Escalate to CASE within 30 days if DoNotPay does not process the refund. Waiting longer weakens your claim.
Checklist for successful cancellation
Use this checklist to ensure you complete every step and protect your refund claim.
- Verify your signup platform (web, Apple App Store, or Google Play Store)
- Log into your account and locate your active subscription
- Note your renewal date and current plan price
- Initiate cancellation through the correct platform
- Screenshot the cancellation confirmation page immediately
- Save the cancellation confirmation email
- If cancelled within 14 days, prepare your refund request email
- Send refund request to DoNotPay (see address below) if eligible
- Wait 5 business days for acknowledgement, 7-14 days for processing
- Monitor your bank statement on your original renewal date
- If an unauthorised charge appears, contact your bank and escalate to CASE
- Keep all documentation for at least 12 months
When to escalate to the consumer association of singapore
If DoNotPay refuses your cancellation or denies your refund claim, CASE provides free mediation and can compel compensation.
File a complaint with CASE when
DoNotPay ignores your cancellation request and continues charging you; DoNotPay denies a refund you are entitled to under the Consumer Protection (Fair Trading) Act; DoNotPay takes more than 30 days to acknowledge your cancellation or refund request; or you receive a charge after your cancellation confirmation took effect. Prepare your complaint by gathering all evidence: transaction records, cancellation confirmations, emails to DoNotPay, and the company's responses.
How to lodge a complaint with CASE
Visit case.org.sg or call +65 6100 0315 to file a complaint. Submit copies of your evidence online or by post. CASE investigates free of charge and contacts DoNotPay on your behalf. If DoNotPay fails to cooperate or CASE mediation breaks down, CASE recommends escalation to the Small Claims Tribunal or District Court, depending on the claim amount.
Contact information and cancellation address
If you need to contact DoNotPay by post, address all correspondence to the company's registered office. Email support remains the fastest cancellation method, but postal notice strengthens your legal position if you escalate to CASE or court.
DoNotPay correspondence address
DoNotPay Limited
Kemp House
152-160 City Road
London EC1V 2NX
United Kingdom
Email cancellation request (recommended)
Send your cancellation request to DoNotPay's support email address obtainable through your account dashboard or support portal at donotpay.com/help. Include your account email, subscription plan, cancellation date requested, and reference line "Cancellation Request - Consumer Protection Act." Request a read receipt to confirm delivery.
Registered office contact
For formal legal notices or escalated complaints, send registered mail to the address above. Retain your postal receipt and delivery confirmation as proof of your notice to DoNotPay.
Summary and next steps
Cancelling DoNotPay in Singapore is straightforward once you confirm your signup platform and follow the correct cancellation steps. Web subscribers cancel through account settings in minutes; app store subscribers cancel through their respective platforms. You hold enforceable consumer rights under the Consumer Protection (Fair Trading) Act, including a 14-day cooling-off period and protection against unfair auto-renewal practices.
If DoNotPay refuses your cancellation or denies a refund you are entitled to, escalate immediately to the Consumer Association of Singapore at no cost. Yafee has guided thousands of Singapore consumers through DoNotPay cancellations and has seen nearly every consumer recover full refunds when they follow this process and keep clear documentation. Start your cancellation today, screenshot every confirmation, and submit a refund request if you cancelled within 14 days. Your money is recoverable if you act within 30 days of the company's refusal. Yafee is here to support you through every step of the cancellation and recovery process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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