Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Converge, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Converge in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Converge
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Converge subscription with zero hassle
1
Fill in the form
Give us your details and those of your Converge subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Converge. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Converge refuses your cancellation.
Frequently asked questions
Cancel Converge: The Right Way
How to cancel Converge in singapore: your complete legal guide and step-by-step procedure
What Converge is and why cancellation matters
Converge is a subscription-based collaboration and project management platform that enables teams across Singapore to coordinate tasks, manage projects and centralise communication in one interface. You may have subscribed through the Apple App Store, Google Play, or directly via Converge's web portal as either an individual user or corporate subscriber.
Whether you've identified a more suitable alternative, reduced your team's software budget, or simply no longer require the service, cancelling Converge requires precision. The method you use to cancel depends entirely on your original subscription channel. At Yafee, we specialise in helping consumers navigate cancellation procedures across all subscription types, ensuring you avoid unexpected renewal charges and understand your legal entitlements.
Common reasons to cancel Converge
Users typically cancel Converge when switching to competing platforms, consolidating software expenses, integrating with organisations using different project management tools, or determining the service does not justify its cost relative to actual usage patterns. Whatever your reason, acting promptly protects you from unnecessary charges at the next renewal date.
How your subscription method determines your cancellation route
Converge operates three distinct billing ecosystems: Apple's App Store, Google Play, and direct web subscriptions. Each system requires you to cancel through a different channel. Contacting Converge directly about an Apple or Google Play subscription will not process your cancellation, as those platforms manage billing independently. Yafee recommends identifying your subscription method before initiating any cancellation request.
Your legal position under singapore consumer protection law
Your right to cancel depends on the legal framework governing your subscription agreement and the platform through which you subscribed.
Consumer protection (Fair trading) act protections
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) establishes your baseline entitlement to cancel distance contracts within 14 calendar days of purchase, provided you have not used the service substantially. This cooling-off period applies if you subscribed directly through Converge's website. The 14-day period runs from the date your subscription activates, not from the date you receive confirmation.
If Converge disputes your cancellation or refuses to process a refund during this window without justification, you may escalate to the Consumers Association of Singapore (CASE), which investigates complaints free of charge and can compel businesses to comply with statutory obligations.
App store and google play cancellation rights
Apple and Google operate their own consumer protection frameworks. Both platforms permit you to cancel recurring subscriptions at any time through your account settings. Neither platform enforces a mandatory waiting period; your subscription ends on the date you confirm cancellation. If Apple or Google fails to honour your cancellation request, you possess the right to dispute the charge through your payment method's chargeback system.
Corporate and enterprise agreements
If you subscribed as part of a corporate or enterprise plan, your cancellation rights depend on the terms of your service agreement. Yafee advises reviewing your original contract for notice periods, early termination fees, and minimum commitment lengths. Corporate agreements often require 30 to 90 days' written notice before cancellation becomes effective.
Cancellation procedures by subscription method
Your cancellation process differs fundamentally depending on where you originally subscribed. Follow the precise steps for your platform to ensure the process completes successfully.
Cancelling an apple app store subscription
If you downloaded Converge from the Apple App Store and activated a recurring subscription, Apple exclusively controls your billing and renewal. You must cancel through your Apple ID account settings on any Apple device or via the web. Converge cannot process this cancellation on your behalf.
- Open the App Store application on your iPhone, iPad, or Mac device.
- On Mac: click your account icon in the top-right corner of the App Store window.
- On iPhone or iPad: tap the profile icon in the bottom-right corner.
- Navigate to "Subscriptions" or "Account Settings" depending on your device and iOS version.
- You may see "View subscriptions", "Manage subscriptions", or "Edit subscriptions" instead; all routes direct you to the same screen.
- Locate Converge in your active subscriptions list and tap it to open the subscription details.
- Verify the status displays "Active" or "Renews on [date]" to confirm you are viewing the correct subscription.
- Tap "Cancel Subscription" or "Edit Subscription", then select "Cancel" from the menu.
- Apple will display a cancellation confirmation screen and may offer a discounted renewal rate to retain your subscription; decline this offer if you are certain you wish to cancel.
- Confirm the cancellation by tapping the final confirmation button.
- Apple sends a confirmation email within minutes confirming your subscription has been cancelled.
- Return to the Subscriptions screen and verify Converge no longer appears in your active subscriptions list.
- If Converge still displays with an "Active" status, repeat steps three through five immediately.
Cancelling a google play subscription
Google Play subscriptions function identically to Apple App Store subscriptions: Google manages all billing and renewal processes, and you cancel exclusively through your Google Play account. Contacting Converge will not stop charges from Google Play.
- Open the Google Play Store application on your Android device or visit play.google.com on a web browser.
- On Android: tap your profile icon in the top-right corner.
- On the web: click your profile picture or initial in the top-right corner.
- Select "Manage your Google Account" or "Account" from the menu that appears.
- If you are on the web, you may see "Payments and subscriptions" as a direct option; select it.
- Navigate to the "Subscriptions" or "Payments" tab in your Google Account settings.
- On Android within the Play Store app, this may appear as "Subscriptions" directly from the profile menu.
- Find Converge in your list of active subscriptions and tap it to view details.
- Confirm the subscription status shows "Active" or displays your next renewal date.
- Tap "Cancel subscription" and confirm your decision when Google prompts you.
- Google may offer a retention discount; decline this if you have decided to cancel.
- Verify the cancellation by returning to your Subscriptions list and confirming Converge no longer appears as active.
- Cancellation takes effect immediately on Google Play; you retain access until your current billing cycle ends.
Cancelling a direct web or corporate subscription
If you subscribed directly through Converge's website or enrolled as part of a corporate plan, you must contact Converge's support team or visit their service centre to request cancellation. This is the only scenario where Converge themselves process your cancellation.
- Navigate to Converge's official website and locate their contact or support page.
- If a live chat, email contact form, or phone support option appears, use the email or postal address (listed below) for a documented record of your cancellation request.
- Prepare a cancellation request that includes your full name, registered email address, account number (if known), and subscription start date.
- State clearly: "I request immediate cancellation of my Converge subscription effective [today's date]."
- Send your cancellation request to Converge's service centre address: 9 Ubi Crescent, Singapore (postal code to be confirmed via their website).
- Send this via registered post or email (if an email address is available) to create a timestamp and delivery confirmation.
- Include a request for written cancellation confirmation and details of any refund due under the CPFTA cooling-off period (if applicable).
- Yafee recommends requesting confirmation within 5 business days.
- Retain copies of all correspondence for your records.
- If Converge does not respond within 5 business days, escalate to the Consumers Association of Singapore (CASE) with your documentation.
Refund entitlements and billing timeline
Your refund eligibility depends on your subscription method and how long you have used the service.
Apple app store refund procedure
If you cancel within 48 hours of your initial subscription purchase through Apple App Store, you may request a refund directly from Apple. Navigate to your purchase history on the App Store, select Converge, and choose "Report a Problem". Apple reviews refund requests within 2 to 5 business days. If Apple denies your refund request, you can escalate the dispute through your payment method's chargeback process.
Google play refund procedure
Google Play permits you to request a refund within 48 hours of purchase. Open the Play Store, locate your Converge subscription in your purchase history, and select "Request refund". Google processes most refund requests within 3 business days. If Google declines your request, you retain the right to file a chargeback through your bank or credit card provider.
Direct web subscription refunds
Under the CPFTA, if you subscribed directly through Converge's website, you possess the right to cancel within 14 calendar days and receive a full refund if you have not substantially used the service. "Substantial use" is undefined in law but typically means you have tested the platform's core functionality; downloading the app and logging in once does not constitute substantial use. If Converge refuses your refund claim within the 14-day window, contact CASE with your subscription proof and cancellation request.
Subscription charges after cancellation
After you cancel through Apple or Google Play, your access continues until the end of your current billing cycle. No further charges apply after cancellation is confirmed. If you are charged after cancellation, contact the relevant platform's support team immediately and file a chargeback if the platform fails to refund the disputed charge within 10 business days.
What happens after you cancel
Cancellation concludes your subscription agreement, but several important steps follow to protect your account and data.
Access and data retention after cancellation
Once your subscription ends, you lose access to Converge's premium features. Your account data typically remains in Converge's systems for 30 to 90 days (depending on their data retention policy) before permanent deletion. If you require an export of your projects, tasks, or communications before access closes, contact Converge's support team immediately to request a data download or export in a standard format (CSV, PDF, or JSON).
Reactivating a cancelled subscription
If you cancel and later wish to reactivate, you can restart your subscription through the same platform (Apple App Store, Google Play, or Converge's website). However, you will typically pay full subscription fees again; Converge does not retroactively refund the period between cancellation and reactivation.
Avoiding accidental resubscription
Yafee advises reviewing your subscriptions monthly through your App Store, Google Play, and bank statements. Deleted apps sometimes reinstate subscriptions if you reinstall them; verify your subscription status in your account settings before reinstalling Converge to avoid unexpected charges.
Common mistakes that delay or complicate cancellation
Cancellation is straightforward when you follow the correct procedure, but several pitfalls can leave your subscription active and expose you to continued charges.
Deleting the Converge app instead of cancelling the subscription
Uninstalling Converge from your device does not cancel your subscription or stop recurring charges. Your subscription remains active with your payment method, and you will be charged at the next renewal date. You must explicitly cancel through App Store, Google Play, or Converge's support team to terminate billing.
Contacting Converge support for apple or google cancellations
If you subscribed through Apple or Google, reaching out to Converge requesting cancellation will not work. Converge lacks administrative access to Apple App Store or Google Play accounts and cannot cancel subscriptions on those platforms. Your only path is to cancel directly through your Apple or Google account settings as outlined above.
Missing the 14-day CPFTA cooling-off deadline
For direct web subscriptions, your right to cancel without penalty expires 14 days after your subscription begins. If you wait longer, Converge may decline your refund and require you to pay the full subscription term. Mark your calendar at day 14 if you are unsure about committing to the service.
Failing to retain cancellation confirmation documents
If you cancel via postal mail to Converge's service centre, keep copies of your cancellation letter, proof of postage, and any confirmation email Converge sends. If you later dispute a charge or Converge claims they never received your cancellation request, these documents prove you acted diligently. Yafee recommends sending cancellation requests via registered post or email to create an auditable timestamp.
Escalation and dispute resolution
If Converge fails to honour your cancellation request or refuses a refund you believe you are entitled to, you possess clear legal remedies.
Raising a complaint with Converge
Document your cancellation attempt in writing (email or registered post) and give Converge 5 business days to respond. Your letter should outline the subscription method, date of cancellation request, and the specific action you require (cancellation confirmation, refund, or both). If Converge does not respond or refuses your request, proceed to CASE.
Escalating to the consumers association of singapore (CASE)
CASE investigates consumer complaints against businesses for free and can mediate disputes or compel compliance with consumer law. You may lodge a complaint at case.org.sg or visit their office if Converge refuses to cancel your subscription or process a refund within 14 days of your written request. CASE has authority to enforce the CPFTA and can impose penalties on businesses that breach consumer rights.
Chargeback through your bank or credit card
If you subscribed via credit card or debit card and Converge or the payment platform refuses to refund disputed charges, contact your bank and initiate a chargeback. Provide your bank with copies of your cancellation request, confirmation attempts, and proof that charges continued after cancellation. Your bank has 180 days from the charge date to investigate and reverse unauthorized or disputed transactions.
Pricing and subscription comparison table
The following table summarises typical Converge subscription tiers and helps you assess whether cancellation aligns with your actual usage patterns.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Cancellation method | Refund eligibility (first 14 days) |
|---|---|---|---|---|
| Converge Free | Free | N/A | No cancellation required | N/A |
| Converge Premium (App Store) | $9.99 | Monthly or annual | Apple App Store account settings | Refund within 48 hours of purchase |
| Converge Premium (Google Play) | $9.99 | Monthly or annual | Google Play account settings | Refund within 48 hours of purchase |
| Converge Direct Web (monthly) | $12.00 | Monthly | Converge support or service centre | Full refund within 14 days (no substantial use) |
| Converge Corporate (enterprise) | Custom pricing | Annual or multi-year | Converge contract manager | Depends on service agreement |
Cancellation checklist
Use the following checklist to verify you have completed all essential steps before assuming your cancellation is final.
- Identified your subscription method (Apple App Store, Google Play, or direct web).
- Located your account settings within the correct platform.
- Found and selected the Converge subscription for cancellation.
- Confirmed the cancellation request was processed (received confirmation email from Apple, Google, or Converge).
- Verified Converge no longer appears in your active subscriptions list within 24 hours.
- Retained copies of all cancellation requests, confirmation emails, and proof of postage (for direct web subscriptions).
- Checked your bank or credit card statement one week after cancellation to confirm no further charges were applied.
- If refund-eligible under CPFTA, initiated your refund request within 14 days and documented Converge's response.
- Contacted CASE if Converge failed to respond or refused your cancellation request within 5 business days.
Contacting converge's service centre for cancellation
For direct web or corporate subscriptions, send your cancellation request to Converge's primary service centre address below. Use registered post or email (if available) to create an auditable record.
Converge service centre:
9 Ubi Crescent
Singapore
(Confirm postal code and email address via Converge's official website)
Include your full name, registered email address, account number (if known), subscription start date, and a clear statement: "I request immediate cancellation of my Converge subscription effective [today's date]." Request written confirmation of cancellation and details of any refund due.
If an older secondary address exists at 60 Albert Street, verify it is no longer in use before sending correspondence there. Yafee recommends contacting Converge's support team via their website to confirm the current active service centre address and preferred contact method.
Why yafee helps consumers cancel with confidence
Subscription cancellation requires precision, documentation, and knowledge of your legal entitlements. Many consumers delay cancellation due to uncertainty about the correct process or resign themselves to unwanted charges because they believe reversing them is difficult.
Yafee specialises in translating consumer protection law into actionable steps and has helped thousands of consumers cancel subscriptions across Singapore without unnecessary charges, delays, or disputes. Whether you subscribed via Apple, Google, or Converge directly, Yafee guides you through the exact procedure for your platform and escalates to CASE if Converge fails to comply.
Your right to cancel is guaranteed under the Consumer Protection (Fair Trading) Act; understanding how to exercise that right ensures you reclaim control of your subscriptions and budget. Visit Yafee today to confirm your cancellation method and protect yourself from further charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Converge?
Join over 30,000 users who already trust us.