Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Citizen, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Citizen in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Citizen
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Citizen subscription with zero hassle
1
Fill in the form
Give us your details and those of your Citizen subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Citizen. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Citizen refuses your cancellation.
Frequently asked questions
Cancel Citizen: The Right Way to Protect Your Rights
How to cancel Citizen and protect your consumer rights in singapore
What Citizen is and why you might cancel
Citizen is a real-time safety application that delivers location-based alerts about local emergencies, incidents, and public safety events. The app sources information from user reports and official channels, offering both free basic notifications and paid premium subscription tiers with advanced features and concierge support.
Singapore residents often adopt Citizen for incident-based location alerts and live feeds of safety activity in their area. However, your circumstances change. Premium subscription charges accumulate, the service may no longer meet your needs, or you simply want to consolidate your digital subscriptions. You retain the absolute right to cancel at any time, and Yafee exists to ensure you understand that right and execute cancellation without friction.
How Citizen billing operates in singapore
Citizen applies recurring subscription charges-typically monthly or annual, depending on your chosen plan. Your subscription renews automatically on your billing date unless you proactively cancel beforehand. The app's contractual terms state that fees are non-refundable once charged; nevertheless, Singapore's Consumer Protection (Fair Trading) Act may provide additional safeguards in specific circumstances, independently of what the Terms of Service claim.
Common reasons singaporeans cancel Citizen
You might cancel because premium features deliver insufficient value, your financial situation tightens, you have discovered a competing application that aligns better with your needs, or you prefer alternative safety channels. Whatever your motivation, cancellation should remain transparent and uncomplicated. Yafee believes every cancellation deserves clear, actionable guidance.
Your consumer rights under singapore law
Singapore's statutory framework-the Consumer Protection (Fair Trading) Act-protects you independently of contract language.
What the consumer protection (Fair trading) act covers
The Consumer Protection (Fair Trading) Act prohibits unfair commercial practices, including aggressive sales tactics, misleading claims about pricing or cancellation procedures, and contract terms that are substantially one-sided in the trader's favour. If Citizen's subscription terms breach these principles or if the company delays honouring your cancellation, you possess legal grounds to escalate your complaint.
Critically, a "non-refundable" clause does not automatically nullify your statutory rights. If you cancel within a reasonable period following purchase or if the service underperforms relative to stated promises, you may qualify for a refund or credit through consumer authorities or legal proceedings. Yafee recommends documenting every interaction to substantiate your claim.
Your legal position when disputing charges
You hold these rights: You may cancel your subscription at any time without penalty beyond the current billing period. You may request a refund if the service fails to perform as advertised, if cancellation was not processed within a reasonable timeframe, or if terms are demonstrably unfair. You may escalate disputes to the Consumer Association of Singapore (CASE) free of charge. You possess the right to evidence preservation-keep all receipts, emails, and screenshots of cancellation requests and confirmations.
The consumer association of singapore as your escalation route
The Consumer Association of Singapore (CASE) mediates disputes between consumers and traders. If Citizen refuses to process your cancellation or contests a refund claim, file a complaint with CASE through www.case.org.sg or contact them directly at +65 6100 0315. CASE investigates the dispute and may mandate Citizen to act in your favour. Preserve all documentation-receipts, email chains, app screenshots showing cancellation requests, and transaction records-as CASE requires evidence to support your position.
Pricing and subscription plans for Citizen in singapore
Transparent pricing is your entitlement; Yafee advises you to verify current subscription costs directly from the Citizen app rather than relying on third-party estimates, as pricing may shift.
Where to locate official Citizen pricing
Open the Citizen app on your mobile device and navigate to the Subscriptions or Upgrade section. You will see plan names, renewal frequency (monthly or annual), and exact SGD pricing. Alternatively, access your subscription details through your Apple ID settings (iOS users) or Google Play Account settings (Android users).
| Plan type | Frequency | Best for | Action |
|---|---|---|---|
| Free tier | Ongoing | Basic safety alerts, no premium features | No cancellation required |
| Premium monthly | Month-to-month | Short-term testing or flexibility | Cancel anytime; charges cease next billing cycle |
| Premium annual | 12 months | Budget-conscious users; best value | Cancel anytime; renewal ceases at end of term |
| Premium with concierge | Month-to-month or annual | High-touch support and crisis response | Cancel via app or contact support directly |
Pricing fluctuates regionally and by app store. Always confirm current SGD rates within the Citizen app before proceeding with cancellation, ensuring you understand your final billing date and any renewal terms.
Should you cancel Citizen? a balanced assessment
Deciding whether to cancel depends on your personal circumstances and use case.
Reasons to retain your Citizen subscription
Retain Citizen if you live or work in a high-incident area and rely on real-time alerts for personal safety. If your household members check Citizen regularly or if the premium concierge service provides material value during emergencies, continuation may justify the cost. If you have negotiated a discount or bundled offer, the effective monthly expense may warrant retention.
Reasons to proceed with cancellation
Cancel if you no longer open the app regularly, if your area experiences few reportable incidents, or if you have shifted to alternative notification channels (government alerts, community messaging groups). Cancel if the subscription no longer aligns with your budget. Cancel if you disagree with the company's moderation practices or data handling. Your decision to cancel requires no justification-you retain full autonomy over your subscriptions. Yafee supports your right to exit whenever you choose.
How to cancel Citizen on iOS and android
Your cancellation method depends on your device operating system and how you originally subscribed.
Cancel Citizen via the iOS app store (iPhone and iPad)
- Open the Settings app on your iPhone or iPad.
- Navigate to [Your Name] at the top of the screen.
- Tap Subscriptions.
- Locate Citizen in the Active Subscriptions list.
- If you do not see it, scroll down or check Expired Subscriptions.
- Tap Citizen to open the subscription details page.
- Tap Cancel Subscription at the bottom of the screen.
- You may be offered a discount to retain the subscription; decline if you wish to proceed.
- Confirm the cancellation by tapping Confirm at the final prompt.
- You will receive an on-screen confirmation and an email receipt within minutes. Your subscription ceases at the end of the current billing cycle.
Cancel Citizen via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your Profile Icon in the top-right corner.
- Select Manage subscriptions or Subscriptions (depending on your Play Store version).
- If the option does not appear, navigate to Settings > Subscriptions.
- Tap Citizen from the active subscriptions list.
- Tap Cancel subscription at the bottom of the screen.
- Select your cancellation reason from the dropdown menu (optional but sometimes required).
- Tap Continue or Confirm to finalize the cancellation.
- Some versions may offer a discounted rate to retain the subscription; decline to proceed with cancellation.
- You will receive an on-screen confirmation and an email receipt. Your subscription expires at the end of the current billing cycle.
Cancel Citizen directly via the Citizen app
- Open the Citizen app on your mobile device.
- Tap the Profile or Account icon, typically located in the top-left or bottom-right corner.
- Select Settings or Account Settings.
- Navigate to Subscriptions or Manage Subscription.
- Tap the option to Manage Premium or View Subscription Details.
- Select Cancel Subscription or Downgrade to Free.
- Confirm your cancellation choice.
- Note any final billing date displayed on screen.
- You will receive an in-app confirmation message and an email receipt within one business day.
Contact Citizen support directly if app or app store cancellation fails
If the app store or in-app cancellation process does not function or if you encounter error messages, contact Citizen support directly. Email [email protected] or use the in-app Help or Contact Us feature. Provide your account email address, the date you initiated cancellation, and screenshots of any error messages. Request explicit written confirmation that your subscription has been cancelled and state your intended cancellation date. Yafee advises retaining this correspondence as evidence for CASE should disputes arise.
After you cancel: what happens next
Cancellation is final but does not instantaneously erase your account or alerts.
Timeline following cancellation
Within minutes of cancellation, you receive a confirmation email from Citizen or your app store. Your premium features remain active until the end of your current billing cycle-you do not lose access mid-cycle. On your subscription renewal date (if you cancel before that date), your subscription automatically expires and no further charge is applied. You retain access to the free Citizen tier indefinitely unless you manually delete the app.
Verify cancellation completion
Within three business days, re-open your app store account (iOS Settings > Subscriptions or Google Play Store > Manage subscriptions) and confirm that Citizen no longer appears in your Active Subscriptions list. If it persists, contact support immediately with screenshots. Wait for your next scheduled billing date to pass-your bank or credit card statement should show no charge from Citizen. If a charge appears after cancellation, escalate to your bank or card issuer immediately and file a chargeback request.
Refunds and credits for Citizen subscriptions
Singapore's consumer framework permits refunds in specific circumstances; non-refundable clauses do not override statutory protections.
When you qualify for a refund
You may claim a refund if Citizen's service materially underperformed relative to its advertised features, if you cancelled within 14 days of an unwanted auto-renewal, or if the company failed to honour a cancellation request within a reasonable timeframe. You do not automatically receive a refund for standard month-to-month cancellations; nevertheless, if you paid for annual coverage and cancel early due to service failure, request a pro-rata refund. Yafee recommends pursuing this claim through CASE if Citizen declines.
How to request a refund from Citizen
- Contact Citizen support at [email protected] or via the in-app Help function within 30 days of the charge you dispute.
- Clearly state the reason for your refund request-service failure, accidental double-charge, unwanted auto-renewal, or cancellation not processed in time.
- Provide your account email address, transaction date, the charge amount in SGD, and your bank transaction reference or receipt number.
- Request a full refund to your original payment method or a credit to your account. Specify your preference.
- Retain the support email chain; Citizen typically responds within 5 business days.
If Citizen declines your refund, escalate to CASE
If Citizen refuses your refund request or does not respond within 10 business days, file a complaint with the Consumer Association of Singapore (CASE). Visit www.case.org.sg, complete the online complaint form, and attach all supporting documentation-email correspondence, screenshots of the charge, and your cancellation request confirmation. CASE will investigate at no cost to you and may require Citizen to refund your claim. This process typically concludes within 30 to 60 days.
Common mistakes to avoid when cancelling Citizen
Cancellation is straightforward, yet small errors can delay the process or create billing disputes; remain alert to these pitfalls.
Assuming app deletion equals subscription cancellation
Deleting the Citizen app from your phone does not cancel your subscription. Your recurring payment continues until you formally cancel through the app store or in-app settings. After cancellation, you may delete the app; deleting it before cancellation leaves your subscription active and billing intact.
Cancelling through the wrong app store
If you subscribed via Apple ID on iPhone, you must cancel through iOS Settings; cancelling via Google Play has no effect and your subscription persists. Conversely, Android subscriptions managed through Google Play cannot be cancelled via the Citizen app alone. Confirm which app store processed your payment before attempting cancellation.
Failing to retain cancellation confirmation
Screenshot or forward your cancellation confirmation email to yourself immediately. If a dispute arises-Citizen claims you never cancelled, or a charge appears after cancellation-this email proves your action and timestamp. Yafee emphasizes this: no confirmation receipt, no proof. Keep it for at least 12 months.
Ignoring charges after stated cancellation date
If your cancellation was effective on 15 January but a charge appears on 20 January, contact your bank immediately and dispute the transaction. Do not wait; your card issuer has time limits for chargeback disputes. Simultaneously, email Citizen support with a screenshot of the unauthorized charge and your cancellation confirmation.
Comparison: Citizen versus alternative safety applications
Understanding how Citizen compares to competing applications helps you decide whether cancellation truly serves your needs.
| Application | Pricing (SGD) | Core feature | Premium tier cost |
|---|---|---|---|
| Citizen | Free or paid | Real-time crowdsourced safety alerts | Monthly or annual premium plans |
| Nextdoor | Free | Neighborhood community posts and alerts | Optional premium filters |
| Singapore Police Force SafetyWhere app | Free | Official crime and safety data | None; fully free |
| WhatsApp groups (community-managed) | Free | Real-time local incident sharing via group chat | None; fully free |
| Telegram channels (community-managed) | Free | Instant incident notifications and location maps | None; fully free |
If you transition to Singapore Police Force SafetyWhere or community messaging groups, you retain equivalent safety coverage at no cost. If you value Citizen's proprietary crowdsourced alerts, retain your subscription. Your choice reflects your priorities, not external pressure.
Your checklist before and after cancellation
Use this checklist to ensure cancellation proceeds without complications.
| Task | Timing | Status |
|---|---|---|
| Confirm current subscription plan and renewal date in-app | Before cancellation | [ ] Complete |
| Take screenshots of subscription details and renewal date | Before cancellation | [ ] Complete |
| Cancel via app store or in-app settings (see method above) | At least 1 day before renewal | [ ] Complete |
| Save cancellation confirmation email and in-app message | Immediately after cancellation | [ ] Complete |
| Verify cancellation in app store account (no longer listed under Active) | Within 24 hours | [ ] Complete |
| Check bank or credit card statement on renewal date-confirm no new charge | On or after renewal date | [ ] Complete |
What yafee has learned from thousands of cancellations
Yafee has helped thousands of consumers navigate subscription cancellations across dozens of platforms. The Citizen cancellation process ranks among the most straightforward-your app store handles the transaction, confirmation is immediate, and the company honors cancellations reliably. The key risk: complacency. A cancelled subscription is only cancelled when verified. A refund is only valid when requested within the statutory window. Your consumer rights exist; claiming them requires documentation and persistence.
Final summary: your path forward
You hold the statutory right to cancel Citizen at any time under Singapore's Consumer Protection (Fair Trading) Act. Cancel via your iOS Settings, Google Play account, or the Citizen app itself-all three methods function equally well. Retain your cancellation confirmation email. Verify on your next billing date that no charge appears. Request a refund if service failure warrants it. Escalate to CASE (www.case.org.sg) if Citizen disputes your claim. Yafee delivers comprehensive guidance to make this process transparent and stress-free. Your subscription, your choice-cancel with confidence.
Contact Citizen directly
For urgent subscription or account inquiries, contact Citizen support:
- Email: [email protected]
- In-app support: Open Citizen, navigate to Profile > Settings > Help or Contact Us
- Response time: Typically 1-5 business days
For unresolved disputes, file a complaint with the Consumer Association of Singapore:
- Website: www.case.org.sg
- Phone: +65 6100 0315
- Address: 170 Ghim Moh Road, Ghim Moh Community Club, #01-01, Singapore 270170