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Frequently asked questions
Cancel Cirkul: The Right Way to Stop Charges
How to cancel Cirkul and stop auto-ship charges in singapore
Understanding Cirkul and why you might want to cancel
Cirkul is a hydration system centred on reusable bottles paired with single-use flavor cartridges that let you adjust your water's taste and intensity. The company offers both one-time purchases and recurring Auto-Ship subscriptions that automatically deliver flavor cartridges to your door on a schedule you control. If your daily habits have shifted, your preferences have evolved, or you want to eliminate recurring charges, cancelling your subscription is achievable but requires timely action. At Yafee, we guide consumers through this process with precision and clarity, grounded in your legal rights under Singapore consumer law.
How cirkul's subscription model works
You can purchase Cirkul products individually through their website or mobile app, or you can enrol in Auto-Ship to receive cartridges on a regular cycle that you select. Your subscription renews automatically unless you actively cancel it. Charges appear on your payment card at your chosen interval, and shipments continue until you terminate the plan. This model is convenient for regular users but demands proactive cancellation if you wish to exit.
When cancellation makes sense
Common reasons Singapore customers terminate their subscriptions include changing hydration habits, budget constraints, relocation, or dissatisfaction with flavor options. Cancelling before your next billing cycle prevents unwanted charges. Yafee has helped thousands of consumers navigate subscription cancellations, and our experience shows that early action saves both money and stress.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your right to cancel subscriptions fairly and receive clear written confirmation of your cancellation.
What the consumer protection (Fair trading) act guarantees
Under Singapore law, you have the right to receive clear, transparent information about cancellation terms before you subscribe. Once you submit a cancellation request through Cirkul's official channel, the company must honour that request and stop all future charges immediately. If Cirkul continues billing you after you have cancelled, you can dispute the charge with your bank or report the breach to the Consumers Association of Singapore (CASE). Your legal position is strong: the law places the burden on the company to cease charges and provide written confirmation within a reasonable timeframe.
Escalation: what to do if Cirkul refuses to cancel
If Cirkul does not honour your cancellation request within five business days, contact the Consumers Association of Singapore (CASE) directly at case.org.sg or telephone 6100 0315. CASE handles subscription disputes and possesses the authority to compel companies to comply with local consumer law. You must document every step: retain screenshots of your cancellation request, copies of email exchanges, and billing statements. These records serve as evidence if you need to escalate. Yafee recommends creating a folder with all correspondence so that you can present a clear timeline to CASE if required.
Methods to cancel your Cirkul subscription
Your cancellation method depends on where you purchased your subscription: directly through Cirkul's website, or via Apple App Store or Google Play Store for mobile subscriptions.
Cancel Auto-Ship through the Cirkul website
This is the most direct and transparent method, giving you immediate confirmation and a clear audit trail. Follow these steps in order:
- Visit the official Cirkul website and sign into your account using your registered email address and password.
- If you cannot remember your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to "Account Settings," "My Account," or "My Profile" in the top menu or dashboard.
- The exact label varies depending on the current website design, but it is always located near your account name or avatar.
- Locate the section titled "Subscriptions," "Auto-Ship," "Recurring Orders," or "Manage Plans."
- This section lists all active and past subscriptions tied to your account.
- Select your active Auto-Ship plan and click "Cancel Plan," "Cancel Subscription," "Pause," or "Deactivate."
- Do not click "Skip Delivery" if you intend to cancel permanently; that option only delays one shipment.
- Cirkul may prompt you to confirm your decision or provide feedback about why you are cancelling.
- Answer honestly but remain firm in your intention; discount offers or retention incentives do not change your legal right to cancel.
- Check your email immediately after confirmation for a cancellation confirmation message that includes your final billing date and any refund details.
- If you do not receive this email within one hour, contact Cirkul support to request a manual confirmation.
Critical timing note: Cancel at least three business days before your next scheduled shipment. If your next charge is within two days, contact Cirkul's customer support team directly via phone or live chat to request emergency cancellation and prevent the charge from processing.
Cancel subscriptions purchased through apple app store
If you enrolled in Auto-Ship through your iPhone or iPad, you must cancel through Apple's subscription management system, not through Cirkul's website. Apple processes the billing and holds the cancellation authority:
- On your iPhone or iPad, open the Settings app and tap your name at the top.
- If you do not see your name, go to Settings, then Passwords and Security, then tap your Apple ID.
- Tap "Subscriptions" to view all active app subscriptions.
- This list includes only subscriptions charged through your Apple ID, not subscriptions managed separately on the Cirkul website.
- Find and tap the Cirkul subscription entry.
- If you have multiple Cirkul subscriptions, verify which one you intend to cancel by checking the next billing date.
- Tap "Cancel Subscription" or "Cancel Free Trial" at the bottom.
- Apple may offer a refund or retention discount; you can decline both and proceed to cancellation.
- Confirm your cancellation by tapping "Confirm" when prompted.
- Your subscription will end at the completion of your current billing period, not immediately.
- Check your email for an Apple receipt confirming the cancellation request.
- Keep this receipt for your records in case of future billing disputes.
Cancel subscriptions purchased through google play store
If you enrolled in Auto-Ship on an Android device, Google Play Store manages your billing and cancellation:
- Open the Google Play app on your Android phone or tablet and tap the profile icon in the top right corner.
- If the Play Store app is not installed, download it from the Google Play Store.
- Tap "Manage subscriptions" or "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Google Play account.
- Find the Cirkul subscription and tap it to open the details page.
- Verify the subscription name, billing date, and renewal amount before proceeding.
- Tap "Cancel subscription" at the bottom of the screen.
- Google may display a retention offer or reason-for-cancellation survey; you can skip these and continue.
- Follow any confirmation prompts to complete the cancellation.
- Your cancellation takes effect immediately, and no further charges will occur at the next billing cycle.
- Confirm that you receive a cancellation confirmation email from Google Play within one to two hours.
- This email serves as proof of cancellation should you need to dispute any future charges.
Pricing and billing details for Cirkul subscriptions
Understanding Cirkul's pricing structure helps you calculate potential savings and verify that cancellation has stopped charges. Cirkul offers several Auto-Ship tiers with varying cartridge quantities and delivery frequencies. The following table outlines typical pricing in Singapore dollars (SGD):
| Subscription tier | Cartridges per shipment | Billing cycle | Price (SGD) | Notes |
|---|---|---|---|---|
| Essentials | 4 cartridges | Monthly | SGD 28-35 | Best for occasional users |
| Standard | 8 cartridges | Monthly | SGD 52-64 | Most popular choice for daily hydration |
| Premium | 12 cartridges | Monthly | SGD 76-92 | Maximum variety and convenience |
| Flexible | Variable | Every 6-8 weeks | Varies | Customizable for reduced frequency |
Prices and cartridge options may change; verify current pricing on the Cirkul website before cancelling. If you have already paid for a shipment that was not dispatched, you may be eligible for a partial refund, which we cover in the next section.
Understanding refunds after cancellation
Your right to a refund depends on the cancellation date and your billing cycle timing.
When Cirkul will refund your money
If you cancel before your next billing date, Cirkul will not charge you again. However, if you have already been charged for a shipment that is still pending or has not yet left the warehouse, you may request a refund of that charge. You must contact Cirkul's customer support team in writing within 14 days of the charge date to request a refund. Yafee advises retaining your cancellation confirmation email as proof of when you terminated your subscription; this document strengthens any refund claim. Refunds typically process within 7 to 10 business days once approved.
Disputing charges with your bank
If Cirkul continues to bill you after cancellation, contact your bank or credit card issuer immediately to dispute the charge. Provide your bank with the following documents: your cancellation confirmation email, screenshots of your cancelled subscription status, and copies of the unauthorised charges. Your bank can reverse the transaction and issue a credit card chargeback within 90 days of the transaction. Yafee recommends initiating a bank dispute as a backup strategy if Cirkul does not process a refund within 14 days of your cancellation request.
What happens after you cancel
Cancellation does not end immediately; here is what to expect in the days and weeks following your request.
Timeline after cancellation
On the day you cancel, Cirkul stops your automatic billing cycle. If a shipment is already in transit, it will still arrive; you can refuse delivery or return the items to Cirkul using their returns process. Your account remains active for 30 to 90 days so that you can re-enrol if you change your mind. After this period, Cirkul may delete your saved payment and address information. You will not be charged again unless you manually re-subscribe. Monitor your email for a cancellation confirmation within one hour of submission, and monitor your bank statement for the next two billing cycles to ensure no charges appear.
Reactivating your subscription
If you want to restart Auto-Ship within 30 days of cancellation, you can log into your Cirkul account, navigate to "Subscriptions," and select "Reactivate" next to your former plan. You will not lose any preferences or cart history. Consequently, you should not delete your Cirkul account unless you are certain you will never use the service again.
Common mistakes to avoid when cancelling
Most cancellation problems are preventable; you are not alone if you have encountered friction with subscription services. Yafee has identified the most common errors that delay or complicate cancellation:
Pausing instead of cancelling
Do not click "Skip Delivery," "Pause Subscription," or "Delay Shipment" if you intend to cancel permanently. These options only postpone one shipment; your subscription remains active, and you will be charged at the next scheduled cycle. You must explicitly select "Cancel Subscription" or "End Plan" to terminate the contract.
Failing to check confirmation emails
Cirkul's website confirms cancellation on screen, but you must receive a confirmation email within one hour to have proof. If the email does not arrive, log back into your account to verify that the cancellation was processed. Screenshot your account dashboard showing a blank subscriptions list or an "inactive" status badge.
Cancelling through the wrong platform
If you enrolled through Google Play, cancelling on the Cirkul website alone will not stop Google Play charges. You must cancel through the same platform where the subscription was purchased. Verify the source by checking your bank statement for the merchant name (Cirkul, Inc., Apple, or Google).
Not documenting the cancellation date
Screenshot your cancellation confirmation and save it alongside your confirmation email. If Cirkul charges you after cancellation, your bank will ask for proof of the cancellation request. Furthermore, if you escalate to CASE, you will need a clear timeline of your actions.
Escalation checklist and next steps
If Cirkul does not honour your cancellation within five business days, or if charges continue after cancellation, use this checklist to prepare your complaint for submission to the Consumers Association of Singapore.
| Action | Details to record | Required? |
|---|---|---|
| Cancellation request date | Screenshot of cancellation confirmation screen + timestamp | Yes |
| Confirmation email | Email header showing "From: Cirkul" and timestamp of receipt | Yes |
| Bank statements | All charges after cancellation date, highlighted and dated | Yes, if disputing charges |
| Support contact attempts | Date, time, phone number or email address contacted, and name of representative | Recommended |
| Bank dispute records | Chargeback reference number and dispute timeline if you filed one | Yes, if CASE escalation needed |
Once you have compiled this evidence, file a complaint with CASE at case.org.sg or call 6100 0315 during business hours. Provide CASE with copies of all documents and a one-page summary of your issue. CASE will contact Cirkul on your behalf and typically resolves disputes within 30 days.
Comparing cancellation options
The following table summarises the speed, documentation, and likelihood of successful cancellation for each method:
| Cancellation method | Processing time | Proof of cancellation | Risk of continued billing |
|---|---|---|---|
| Cirkul website | Immediate | Email confirmation + account dashboard | Very low |
| Apple App Store | Immediate | Apple receipt email | Low |
| Google Play Store | Immediate | Google Play confirmation email | Low |
| Email to support | 1-3 business days | Email receipt showing delivery | Moderate (unconfirmed) |
| Phone support | Immediate, but phone may be unavailable | Only what you record yourself | Moderate (no written proof) |
The Cirkul website method offers the strongest audit trail and lowest risk. Always use that method first unless your subscription was purchased exclusively through Apple or Google.
Contact information for Cirkul
If you encounter problems during cancellation or need to request a refund, contact Cirkul using the following channels. Yafee recommends always sending cancellation requests in writing (email or website form) rather than by phone, as email creates a timestamped record of your request.
Official Cirkul contact details
The primary mailing address for Cirkul, Inc., which should be used for cancellation-related correspondence and any formal disputes, is:
Cirkul, Inc.
Customer Support Centre
[Official mailing address to be confirmed directly from Cirkul's website or customer service page]
For immediate assistance, visit the Cirkul website and navigate to "Help," "Support," or "Contact Us" to access live chat, email support form, or phone numbers. Email support typically responds within 24 to 48 hours. Live chat is available during business hours (Monday to Friday, 9:00 AM to 5:00 PM, local time). If you are in Singapore and cannot reach support through the website, contact the Consumers Association of Singapore (CASE) for guidance on how to escalate your complaint; CASE can often contact Cirkul on your behalf.
Summary and next steps
Cancelling your Cirkul Auto-Ship subscription in Singapore is straightforward when you follow the legal and procedural steps outlined above. The Consumer Protection (Fair Trading) Act guarantees your right to cancel fairly and receive confirmation. Whether you cancel through the Cirkul website, Apple App Store, or Google Play Store, the cancellation takes effect immediately, and future charges stop. Document every step, verify confirmation emails, and monitor your bank statement for two billing cycles to ensure compliance. If Cirkul refuses to honour your cancellation or continues charging you, escalate to the Consumers Association of Singapore without hesitation. Yafee has helped thousands of consumers navigate subscription cancellations and recover unauthorised charges; your legal rights are clear, and you are not alone in asserting them. Take action today and reclaim control of your subscriptions.