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Frequently asked questions
Cancel Checkpeople: The Right Way
How to cancel Checkpeople and protect your consumer rights in singapore
What Checkpeople is and why consumers cancel
Checkpeople is a United States-based online background-check and people-search service that offers public-record reports, phone lookups and identity verification through subscription plans. You purchase access to unlimited background reports or single one-off reports, often starting with a low-cost trial that converts into recurring monthly charges if you do not cancel before the renewal date.
Many Singapore users sign up for the trial, then discover they do not need the service or feel caught off guard by unexpected renewal charges. If you are reading this, you likely want to cancel before your next billing date arrives. Yafee exists to guide you through that process quickly and protect your consumer rights under Singapore law.
Common reasons for cancellation
Trial-to-paid conversion surprises rank among the most frequent triggers. Users sign up for the advertised low-cost trial, then discover the company has charged a full subscription fee when the trial period ends. Other reasons include unused features, discovery of better alternatives, or charges appearing without clear notification. Whatever your reason, cancelling within the right timeframe ensures you avoid unwanted charges and reclaim control of your account.
Why cancellation presents obstacles
Checkpeople has no online cancellation button on its website. You must contact the company directly by phone or email to stop the subscription. This design can trap customers who assume they can cancel through a standard account dashboard. Yafee's step-by-step approach removes that confusion and keeps you in control of your cancellation timeline.
Checkpeople pricing and plan options in singapore
Understanding what you paid helps you decide whether cancellation is the right choice and what refund to expect from the company.
Current subscription plans and pricing (SGD)
| Plan | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| 5-day trial | $1.35 | One-time charge | Unlimited reports during trial period |
| One-month unlimited | $37.30 | Monthly renewal | Unlimited background reports |
| Two-month unlimited | $31.01 per month | Billed for 2 months at a time | Unlimited background reports |
| Power plan | $23.16 | Monthly renewal | Background and phone lookups with limited queries |
| Single one-off report | $6.68 | One-time purchase | One background report only |
Check your email receipts and bank statements to confirm which plan you purchased. This detail matters when you contact Checkpeople to cancel because you will need to reference your order ID and the exact plan name.
Your consumer rights under singapore law
Singapore law protects you when you cancel subscriptions, especially if Checkpeople fails to honour your cancellation request or charges you after you have cancelled.
The consumer protection (Fair trading) act and your position
Under the Consumer Protection (Fair Trading) Act (Cap. 52A of the Singapore Statutes), Checkpeople must provide you with clear information about subscription terms, renewal dates and cancellation procedures before you pay. If the company misleads you about auto-renewal or makes cancellation deliberately difficult, you have grounds to dispute charges and request refunds.
Furthermore, if you cancel within a reasonable timeframe but Checkpeople charges you again, you can file a complaint with the Consumer Association of Singapore (CASE) at www.case.org.sg or escalate to the Competition and Consumer Commission of Singapore (CCCS) if the company ignores your formal cancellation request.
Your legal position
You have the right to cancel any continuous subscription at any time by providing reasonable notice to the service provider. In accordance with the Consumer Protection (Fair Trading) Act, Checkpeople must process your cancellation without imposing penalties or hidden fees. If the company has charged you after you cancelled, you may claim a refund. If Checkpeople refuses to process your cancellation or disputes your refund, escalate your complaint to CASE (phone: 6100 0315) or the CCCS (www.cccs.gov.sg). Do not accept delays or demands for additional payment once you have submitted a formal cancellation request.
How to cancel your Checkpeople subscription
Checkpeople offers two primary cancellation methods: phone and email. Neither is listed on the company's website, so Yafee provides the verified routes below.
Step 1: gather your account information
- Locate your most recent email receipt from Checkpeople
- Search your inbox for emails from Checkpeople or the payment processor (often PayPal or a credit-card company)
- Note your order ID, the plan name and the date you subscribed
- Open your bank or credit-card statement and identify the charge amount and transaction date
- This confirms which plan you purchased and when renewal will occur
- Write down the email address you used to register your Checkpeople account
Step 2: contact Checkpeople by email (recommended method)
- Compose a new email message to Checkpeople's support team
- Use your registered email address as the sender
- Address the email to: [email protected] or [email protected]
- Write a clear cancellation request in the subject line and body
- Subject line: "Cancellation request for account: [your email address]"
- Body: Include your full name, email address, order ID, plan name and the date you subscribed
- State: "I request immediate cancellation of my Checkpeople subscription, effective today. Do not renew this account."
- Request written confirmation
- Add: "Please confirm receipt of this cancellation request and provide a cancellation reference number."
- Send the email and retain a copy for your records
Step 3: contact Checkpeople by phone (alternative method)
- Call Checkpeople's customer support line
- Have your order ID, plan name and registration email address ready
- Contact details are typically provided in your receipt email or your account statement
- Speak to a representative and state your cancellation request clearly
- Say: "I want to cancel my Checkpeople subscription immediately. My order ID is [number]. Do not renew my account."
- Record the name of the representative, the call time and any reference number provided
- Ask: "Can you provide a cancellation reference number or confirmation code?"
- Request written confirmation
- Ask the representative to email you a cancellation confirmation within 24 hours
Step 4: follow up if you do not receive confirmation
- Wait 3 business days for a response to your email or phone cancellation request
- If you do not hear back, send a second email to [email protected]
- Reference your first cancellation request and the date you sent it
- State: "I have not received confirmation of my cancellation request dated [date]. Please confirm immediately that my account has been cancelled and provide a reference number."
- Check your bank statement 7 to 10 days before your next renewal date
- Verify that no charge has been applied after your cancellation date
Refunds and what to do if Checkpeople charges you after cancellation
If you cancel before your renewal date, you should not be charged again. If a charge appears on your statement after you have cancelled, you have recourse under Singapore consumer law.
Requesting a refund
- Send a formal refund request to Checkpeople within 14 days of the unauthorised charge
- Email: [email protected]
- Include: Your name, account email, order ID, cancellation date, and the date of the unauthorised charge
- State: "I cancelled my subscription on [date] and did not authorise the charge of [amount] on [date]. I request an immediate refund of [amount] to [payment method]."
- Keep copies of all correspondence, bank statements and cancellation confirmations
- If Checkpeople does not respond within 7 days, escalate to your bank or credit-card company
- File a dispute or chargeback claim, providing your cancellation email and confirmation
If Checkpeople refuses to refund or ignores your request
- File a complaint with the Consumer Association of Singapore (CASE)
- Website: www.case.org.sg
- Phone: 6100 0315
- You will need: Your cancellation email, bank statements, and copies of all correspondence
- Alternatively, contact the Competition and Consumer Commission of Singapore (CCCS)
- Website: www.cccs.gov.sg
- CCCS will investigate if Checkpeople has breached the Consumer Protection (Fair Trading) Act
- Yafee recommends preserving all evidence: emails, screenshots, bank statements and any support responses
After cancellation: what happens next
Once you cancel, your account status changes and Checkpeople must stop charging you. Here is what to expect.
Immediate steps after cancellation
Your subscription terminates on the cancellation date. You lose access to unlimited reports immediately if you cancel a monthly plan, or at the end of the paid period if you cancel a multi-month plan. Single one-off reports remain accessible because they are one-time purchases, not subscriptions.
Monitor your bank account
Check your bank or credit-card statement 7 to 10 days before your original renewal date. If no charge appears, your cancellation was successful. If a charge does appear after your cancellation date, that charge is unauthorised and you should immediately dispute it with your bank or credit-card company, citing your cancellation email as proof.
Delete your payment information
If you no longer need the service, consider logging into your Checkpeople account (if accessible) and removing your stored payment method. This prevents accidental re-subscription if the company malfunctions or if your credentials are compromised.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct steps, but missteps can delay the process or leave you vulnerable to unexpected charges.
Assuming online account deletion cancels your subscription
Deleting your Checkpeople account online does not automatically cancel your subscription. You must contact Checkpeople directly by email or phone to request cancellation. Yafee advises that you cancel first, then delete your account if you wish.
Failing to request written confirmation
Phone calls without written confirmation create disputes. Always request that Checkpeople email you a cancellation confirmation within 24 hours. This protects you if the company later claims it never received your cancellation request.
Not checking your bank statement before renewal
Do not assume cancellation succeeded until you verify your bank statement. Check 7 to 10 days before your original renewal date to confirm no charge has been applied. This gives you time to dispute any unauthorised charge.
Ignoring renewal notifications after cancellation
If you receive an email or notification that your subscription is about to renew after you have cancelled, contact Checkpeople immediately. This signals that your cancellation may not have been processed, and you should escalate to CASE.
Timeline: when to cancel to avoid charges
Timing matters. Checkpeople charges on specific renewal dates, so cancelling before that date prevents the next charge.
| Plan type | Billing frequency | Cancel before this date | Result if you cancel on time |
|---|---|---|---|
| 5-day trial | No auto-renewal | N/A (trial is one-time only) | No further charges |
| One-month unlimited | Monthly on your sign-up date | 24 hours before renewal date | Last charge was your previous month; no new charge |
| Two-month unlimited | Every 2 months on your sign-up date | 24 hours before renewal date | Last charge covered 2 months; no new charge |
| Power plan | Monthly on your sign-up date | 24 hours before renewal date | Last charge was your previous month; no new charge |
| Single one-off report | No auto-renewal | N/A (one-time purchase only) | No further charges after initial purchase |
If today is already past your renewal date and you have been charged, request a refund immediately by following the steps in the "Refunds" section above.
Checkpeople contact information and cancellation address
Checkpeople does not publish a physical mailing address for cancellations. You must contact the company via email or phone.
Verified contact methods
- Email: [email protected] or [email protected]
- Phone: Check your receipt email or account statement for the support phone number (typically US-based)
- Mailing address: Not published; email or phone is required
Singapore consumer escalation contacts
- Consumer Association of Singapore (CASE): www.case.org.sg | Phone: 6100 0315
- Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg
Why yafee helps you cancel with confidence
Subscription cancellation should not require legal expertise or hours of searching. Checkpeople's lack of transparency about cancellation methods creates unnecessary friction, and many consumers lose money because they do not know where to send their cancellation request or how to escalate if the company ignores them.
Yafee has helped thousands of consumers cancel Checkpeople subscriptions, recover unauthorised charges and navigate disputes under the Consumer Protection (Fair Trading) Act. Our guides remove the guesswork and ground your rights in Singapore law, so you can cancel with confidence. Whether you choose to cancel by email or phone, follow the steps above in order and retain all proof of your cancellation request. If Checkpeople refuses to honour your cancellation or charges you after you have cancelled, escalate immediately to CASE or the CCCS. You have the law on your side, and Yafee ensures you understand your options.