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Cancel Peoplesearch.Com: Step-by-Step Guide
How to cancel PeopleSearch.com and reclaim control of your subscription in singapore
What PeopleSearch.com is and why cancellation matters
PeopleSearch.com operates as a subscription service that provides access to public records, contact information, and background reports for locating individuals. The platform functions across web and mobile channels, offering trial periods and tiered paid membership plans. Your subscription grants you ongoing access to these databases through the company's website, iOS app, or Android app.
Many users find themselves caught in unwanted renewal cycles, unclear billing practices, or charges they never explicitly authorised. If you have reached this guide, you likely feel frustrated by the cancellation process or confused about which channel to use. Yafee exists to translate complex subscription law into clear, actionable steps so you cancel with confidence and protect your money.
How billing works on PeopleSearch.com
Your billing method depends on where you subscribed. Direct website subscriptions charge your credit card through PeopleSearch's own payment processor. Subscriptions initiated through Apple App Store or Google Play are billed by those platforms, not directly by PeopleSearch. This distinction is critical because it determines where you submit your cancellation request and which entity processes any refund.
Reasons you may want to cancel
Common reasons include the service not meeting your expectations, accidental renewal charges, privacy concerns about data retention, or simple cost reduction. Regardless of your reason, you retain the legal right to cancel at any time, and Yafee is here to ensure the process respects that right.
Your consumer rights under singapore law
Singapore's legal framework provides several protections for online subscription services you purchase within the country.
Protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act (CPFTA) governs subscription contracts sold in Singapore. Although PeopleSearch does not offer a statutory 14-day cooling-off period for digital services, the CPFTA requires that the service provider present all material terms-including cancellation methods, renewal frequency, and billing dates-clearly before you complete your purchase.
If PeopleSearch fails to disclose clear cancellation instructions, charges you without consent, or makes cancellation deliberately obstructed, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces consumer protection law and can compel the company to refund unauthorised charges or cease unfair trading practices.
Your legal position: You have the right to cancel at any time. If PeopleSearch obscures cancellation methods or misrepresents automatic renewal terms, the CCCS can intervene on your behalf. Document all communication with the company-screenshots, emails, and notes from calls-because these records become evidence if you escalate a dispute.
What you must document immediately
Preserve every piece of correspondence with PeopleSearch. Record the date, time, and name of each customer service agent you speak with. Take screenshots of your account dashboard, billing history, and any email confirmations you receive. For phone calls, note the duration and any confirmation numbers provided. These records protect you if you must dispute a charge with your bank (chargeback) or file a complaint with the CCCS. Yafee recommends creating a simple spreadsheet with columns for date, action, agent name, and outcome-this single step has strengthened thousands of cancellation disputes.
How to cancel if you subscribed directly on the website
Website-based subscriptions require direct contact with PeopleSearch customer service because the company does not offer online account cancellation.
Call PeopleSearch customer service from singapore
You must contact PeopleSearch by telephone to process your cancellation. The company operates US-based phone lines, so you will need to dial the international country code.
- Dial PeopleSearch customer service at +1 (855) 420-0512 or +1 (800) 248-1544 from Singapore. Your phone provider may require you to prefix the number with 001 or 002 (check with your provider for the correct international access code).
- Example: 001-1-855-420-0512 or 002-1-800-248-1544
- Prepare your account email address and your most recent receipt or invoice before you call.
- When connected, state clearly: "I want to cancel my subscription immediately. Please confirm cancellation in writing and advise whether any refund applies to unauthorised renewals."
- Request a cancellation confirmation number and ask the agent to email a written confirmation to your registered email address within 24 hours.
- Record the call date, time, agent's full name, and confirmation number in your documentation spreadsheet.
- Do not assume the call alone cancels your account-follow up within 24 hours by logging into your account to verify that your access has been removed and no further charges are scheduled.
Follow up in writing within 24 hours
Send a follow-up email to PeopleSearch's cancellation address to create an official record of your request. This step protects you because it shifts the burden onto the company to prove they never received a cancellation instruction. Address your email to the cancellation contact address listed in the final section of this guide. In your email, include your account email address, the date and time of your phone call, the agent's name if provided, the confirmation number, and a clear statement: "I request that my subscription be cancelled effective immediately, with no further charges applied."
How to cancel if you subscribed through the apple app store
Apple App Store subscriptions are managed through your Apple account, not directly through PeopleSearch.
Cancel through your apple account settings
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Navigate to your profile by tapping the icon in the top-right corner (iPhone/iPad) or clicking your name in the top-left (Mac).
- Select "Subscriptions" or "App and Device Management" and then "Subscriptions."
- Locate "PeopleSearch.com" in your active subscription list and tap it.
- Tap "Cancel Subscription" and confirm your cancellation when prompted.
- Apple will display your cancellation date and confirm that no further charges will occur.
- Take a screenshot of this confirmation screen for your records.
Apple processes the cancellation immediately and stops billing at the end of your current billing cycle. Your access to PeopleSearch.com will end on that date. Yafee advises checking your Apple account receipt history one billing cycle later to confirm no additional charges have appeared.
Request a refund from apple if you were charged without consent
If PeopleSearch charged you without clear disclosure of automatic renewal, you can request a refund directly from Apple.
- Open the App Store and navigate to your profile.
- Select "Purchase History" and find the PeopleSearch.com transaction.
- Tap "Report a Problem" next to the charge.
- Select the reason for your dispute-"Unauthorised charge" or "I was charged without consent" are appropriate options.
- Provide a brief explanation (example: "I did not authorise automatic renewal. The subscription terms were not clear at purchase.").
- Submit your report. Apple typically responds within 5 business days with a refund decision.
How to cancel if you subscribed through google play
Google Play subscriptions operate independently of PeopleSearch's direct billing system.
Cancel through your google play account
- Open Google Play Store on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions."
- Tap "Subscriptions" and select "PeopleSearch.com" from your active list.
- Tap "Cancel subscription" and confirm when prompted.
- Google will display your final billing date and the date your access ends.
- Screenshot this confirmation for your records.
Your cancellation takes effect at the end of your current billing period. Google will not charge you again after that date. If you are in the middle of a paid cycle, your remaining access continues until the period expires-Google does not prorate refunds for mid-cycle cancellations.
Request a refund from google if needed
You can dispute a charge if PeopleSearch auto-renewed without your explicit consent or if the cancellation instructions were unclear.
- Open Google Play and navigate to your account settings.
- Select "Payments and subscriptions," then "Billing and payments."
- Tap "Transactions" and find the PeopleSearch.com charge you dispute.
- Tap the transaction and select "Report a problem."
- Choose the reason (typically "I did not authorise this charge" or "Subscription auto-renewed without clear disclosure").
- Add a brief note explaining why the charge was unauthorised.
- Submit. Google reviews refund requests within 5 to 7 business days.
Pricing and subscription tiers
Understanding PeopleSearch.com's pricing structure helps you calculate potential refunds and confirm which tier you are cancelling.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Trial | Free (limited access) | 7-14 days | Yes, converts to paid |
| Basic monthly | $19.99 to $29.99 | Monthly | Yes, auto-renews |
| Plus monthly | $34.99 to $44.99 | Monthly | Yes, auto-renews |
| Annual plan | $179.99 to $299.99 | 12 months | Yes, auto-renews yearly |
| Premium | Varies by promotion | Monthly or annual | Yes, auto-renews |
All plans automatically renew unless you cancel. Trial periods convert to the lowest paid tier (Basic) at full price if you do not cancel before the trial expires. Yafee recommends setting a phone reminder for one day before your trial ends so you do not accidentally trigger a paid subscription.
What to do after cancellation
Cancellation does not end immediately-you must verify the cancellation has taken effect and monitor your bank account to ensure no further charges occur.
Verify cancellation within 24 to 48 hours
After you submit your cancellation, log into your PeopleSearch account (if you subscribed via the website) or check your Apple/Google account. Confirm that your subscription status now reads "Cancelled" and that no future billing date appears. If the account still shows an active subscription, contact customer service again and reference your previous confirmation number.
Monitor your bank statement and card activity
Check your credit card or bank statement for the next 60 days. Verify that no further charges from PeopleSearch appear after your cancellation date. If a charge appears post-cancellation, you have grounds to dispute it with your bank as an unauthorised transaction. Contact your bank's dispute team immediately and reference your cancellation confirmation number and email.
Keep all confirmation documents indefinitely
Retain your cancellation confirmation emails, confirmation numbers, and screenshots until you have verified three consecutive billing cycles with no charges. If PeopleSearch attempts to charge you after cancellation, these documents prove you took reasonable steps to cancel and that the charge was unauthorised.
Common mistakes to avoid when cancelling
Cancelling a subscription requires attention to detail, but the process becomes straightforward once you understand the key pitfalls. Many users successfully cancel by avoiding these three critical errors.
Mistake 1: assuming deletion of the app cancels your subscription
Uninstalling the PeopleSearch app from your phone does not cancel your subscription. The app is simply software; your subscription contract persists in PeopleSearch's billing system and continues to renew. You must explicitly cancel through your app store account (Apple or Google) or by contacting PeopleSearch directly. Deletion is irrelevant to cancellation.
Mistake 2: failing to follow up in writing
If you cancel by phone, a verbal cancellation is weaker evidence than written confirmation. Always send a follow-up email to PeopleSearch's cancellation address within 24 hours, citing the date, time, and agent name from your phone call. This creates a paper trail that protects you if the company later claims they never received a cancellation request.
Mistake 3: not checking the cancellation status before the next billing date
Do not assume your cancellation is complete. Log into your account and verify the subscription status reads "Cancelled" or "Inactive." If it still shows "Active," the cancellation did not process, and you will be charged again. Contact customer service immediately to investigate why the cancellation failed.
Timeline for refunds and charge reversals
Refund timing depends on which billing method you used and whether you dispute the charge within the permitted window.
| Billing method | Refund timeline | Action required |
|---|---|---|
| Website (direct credit card) | 5 to 10 business days after dispute filed | Contact your bank to initiate a chargeback for unauthorised charges |
| Apple App Store | 3 to 5 business days after refund approved | File refund request through Apple account within 90 days of purchase |
| Google Play | 5 to 7 business days after refund approved | File refund request through Google Play within 48 hours of purchase (strict deadline) |
| Any platform (CCCS complaint) | 30 to 60 days for investigation and ruling | File complaint with Competition and Consumer Commission of Singapore if company refuses refund |
Your bank or payment platform has strict timelines for refund requests. For Google Play, you must request a refund within 48 hours of the charge-this is the shortest window. Apple allows 90 days. For direct credit card charges, you can dispute charges with your bank within 120 days (varies by bank). Act promptly to preserve your refund eligibility.
If PeopleSearch refuses to cancel or refund
If the company ignores your cancellation request or denies a refund unfairly, you have legal remedies under Singapore consumer protection law.
File a complaint with the competition and consumer commission of singapore
The CCCS investigates unfair trading practices, including deceptive billing and obstruction of cancellation. You can file a complaint if PeopleSearch refuses to cancel your subscription despite your clear request, or if the company fails to refund unauthorised charges.
- Visit the CCCS website at www.cccs.gov.sg and select "Complaints."
- Provide your full details, the dates of your cancellation request, and all documentation (screenshots, emails, and confirmation numbers).
- Describe how PeopleSearch violated your rights (example: "Service continued to charge after cancellation request" or "Cancellation instructions were not disclosed clearly before purchase").
- Submit your complaint. The CCCS will contact PeopleSearch and request a response within 14 days.
- The CCCS typically concludes investigations within 30 to 60 days and will advise you of the outcome.
Dispute the charge with your bank (chargeback)
If PeopleSearch continues to charge you after cancellation, you can initiate a chargeback through your bank or credit card issuer. A chargeback reverses the disputed transaction and returns the money to your account while the bank investigates.
- Contact your bank's dispute resolution team (usually on the back of your card or through online banking).
- Provide your cancellation confirmation number, the date you cancelled, and proof that the post-cancellation charge occurred.
- State clearly: "This charge occurred after I cancelled my subscription. I have written confirmation of cancellation dated [date]."
- Your bank will initiate an investigation. Most chargebacks are resolved within 30 to 60 days in your favour if you provide clear evidence of cancellation.
Yafee recommends pursuing both a chargeback and a CCCS complaint simultaneously, as they operate independently. A chargeback returns your money quickly, while a CCCS complaint addresses the underlying unfair practice and may result in the company being ordered to change its policies.
Cancellation checklist
Use this checklist to ensure you have completed every step to cancel securely and protect your money.
| Step | Completed | Notes |
|---|---|---|
| Identify your subscription method (website, Apple, or Google) | ☐ | Critical: Different platforms require different cancellation channels |
| Gather account details (email, recent receipt) | ☐ | Have these ready before contacting PeopleSearch or your app store |
| Cancel through the appropriate channel | ☐ | Phone for website; app store settings for Apple/Google |
| Record confirmation number and agent name | ☐ | Create a documentation spreadsheet with date, time, and name |
| Send follow-up email within 24 hours (website subscriptions only) | ☐ | Use the cancellation address provided below |
| Verify cancellation status logged in to your account within 48 hours | ☐ | Check that subscription reads "Cancelled" or "Inactive" |
| Monitor bank statement for 60 days post-cancellation | ☐ | Report any post-cancellation charges to your bank immediately |
Why you should cancel now if you are unhappy
Delay in cancelling costs you money in two ways: each additional billing cycle charges you the full subscription fee, and continued auto-renewals may trigger additional dispute windows (particularly for Google Play, which allows only 48 hours for refunds). The sooner you submit your cancellation, the sooner the charges stop and the more time you have to pursue refunds. Yafee has guided thousands of consumers through exactly this process, and the result is always the same: cancel immediately, document thoroughly, and escalate to your bank or the CCCS if the company resists.
Contact PeopleSearch for cancellation
Submit your written cancellation notice to the official PeopleSearch cancellation address below. This creates a binding record that the company received your request.
Mailing address for cancellation notices:
PeopleSearch.com Cancellation Department
1209 Orange Street
Wilmington, Delaware 19801
United States of America
Customer service phone lines (US-based, dial with international code +1 from Singapore):
+1 (855) 420-0512
+1 (800) 248-1544
Email: Use the phone line to obtain the current support email address, as PeopleSearch does not publicly list a dedicated cancellation email.
Send your written notice by registered mail or courier so you have proof of delivery. Keep a copy for your records. Yafee strongly advises using both phone and written cancellation together-this dual approach closes any loophole the company might exploit to claim they never received your request. Your persistence and documentation protect your legal rights and have helped thousands of consumers successfully cancel and recover unauthorised charges. The process takes effort, but it works.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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