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Frequently asked questions
Cancel Cerebrum Iq: Step-by-Step Guide
How to cancel Cerebrum IQ in singapore: protect your money and reclaim your time
What is Cerebrum IQ and why cancellation matters now
Cerebrum IQ is a subscription-based cognitive training platform that delivers personalised brain exercises, IQ assessments, and progress tracking tools designed to enhance memory, concentration, and problem-solving abilities. The service operates through an online dashboard and mobile applications (iOS and Android), offering structured training modules accessible from anywhere with an internet connection.
The platform operates as a US-registered company based in Sheridan, Wyoming, with automatic renewal subscriptions that continue charging your card each billing cycle unless you actively cancel. Many Singapore subscribers sign up with genuine intent but find themselves trapped by unclear cancellation processes, unexpected charges, or simply changing priorities. Understanding your legal rights and the exact steps to cancel ensures you avoid phantom charges and regain control of your spending. Yafee exists to guide you through this process with precision and clarity.
How Cerebrum IQ subscriptions work
When you subscribe to Cerebrum IQ, you enter an automatic renewal agreement. This means your card is charged each month (or at whatever interval you selected) unless you manually cancel before the next billing date. The service does not send reminder emails before charging, so it is easy to forget about the recurring cost until you spot an unexpected deduction on your bank statement.
You can purchase a subscription directly from Cerebrum IQ's website or through third-party app stores (Apple App Store or Google Play). This distinction is critical because each purchase channel requires a different cancellation method. A subscription bought on iOS cannot be cancelled through the Cerebrum IQ website, for example, and vice versa.
Common reasons singaporeans cancel Cerebrum IQ
Subscribers often cancel because they fail to see measurable cognitive improvements, struggle to maintain consistency with the exercises, or discover more engaging alternatives. Others cancel due to billing issues (unexpected charges), data privacy concerns with a US-based service provider, or simply because life circumstances have shifted. Regardless of your reason, Yafee recognises that cancellation should be straightforward and transparent, never buried behind confusing dashboards or deliberately obstructed processes.
Your consumer rights in singapore when cancelling subscriptions
Singapore's Consumer Protection (Fair Trading) Act is your legal shield when cancelling any subscription with automatic renewal. Understanding these protections empowers you to stand firm if Cerebrum IQ refuses your cancellation or attempts to continue charging.
Legal framework protecting you
The Consumer Protection (Fair Trading) Act requires that any subscription service offering automatic renewal must provide clear, prominent cancellation instructions before you purchase. Cerebrum IQ cannot hide cancellation details in fine print or make the process deliberately difficult or time-consuming. The law mandates that cancellation must be at least as easy as the original purchase.
You have the statutory right to cancel without penalty once any trial period expires. The service cannot charge you retroactively for periods you did not authorise, and they cannot force you to contact a customer service representative as the only cancellation method. If they attempt either tactic, they are violating your consumer rights.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you can cancel your subscription at any time after the trial period (if one exists). Any charges after your confirmed cancellation date constitute unauthorised billing, which you can dispute with your bank via chargeback. Cerebrum IQ must stop charging within one billing cycle of receiving your cancellation request.
Escalation route if the company refuses
If Cerebrum IQ ignores your cancellation request, refuses to process a refund, or continues billing after you cancel, escalate your complaint to the Consumers Association of Singapore (CASE). CASE provides free mediation services and can pressure non-compliant companies to comply with consumer protection laws. You can lodge a complaint at case.org.sg or via their hotline at 6100 0315.
Additionally, Singapore's Monetary Authority (MAS) oversees payment service providers and acquiring banks. If the problem stems from billing rather than the service itself, MAS can investigate merchant practices. Yafee recommends documenting all cancellation attempts, confirmation emails, support communications, and billing records before escalating to either body.
Where and how to cancel Cerebrum IQ: method-by-method guide
Your cancellation method depends entirely on where and how you purchased your subscription. Follow the correct pathway below to ensure your subscription stops and all charges cease.
Cancel a Cerebrum IQ account subscription via the website
If you purchased your subscription directly from the Cerebrum IQ website using a credit card or debit card, you can cancel through your online account dashboard. This is typically the fastest method and generates an immediate confirmation.
- Log in to your Cerebrum IQ account at the official website using your email address and password.
- Navigate to the account settings or subscription management section (usually labelled "Account", "Billing", or "Subscription Settings").
- Locate your active subscription and select the option to "Cancel Subscription" or "End Membership".
- Review the cancellation confirmation message, which should display your cancellation effective date.
- Confirm your cancellation by clicking the final confirmation button.
- Screenshot or save the confirmation page, including the cancellation date and any reference number provided.
- Check your email for a cancellation confirmation message from Cerebrum IQ within 24 hours.
Your subscription will remain active through the end of the current billing period, then terminate. You will not be charged on the next billing date. If you do not receive a confirmation email within one business day, contact Cerebrum IQ's support team with your screenshot as proof of cancellation.
Cancel via apple app store (iOS subscription)
If you subscribed to Cerebrum IQ through the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID subscription settings, not through the Cerebrum IQ app itself. Apple manages the billing and cannot process cancellations outside this system.
- On your iPhone or iPad, open the Settings app.
- Tap on your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" from the menu.
- Find and tap "Cerebrum IQ" in the list of active subscriptions.
- Tap "Cancel Subscription" or "End Free Trial" (the exact wording depends on your subscription status).
- Follow the prompts to confirm your cancellation choice.
- Take a screenshot showing the cancellation confirmation or the status changing to "Cancelled".
Your subscription will remain active until the end of your current billing period. After that date, you will no longer be charged. Apple will send a cancellation confirmation email to the address associated with your Apple ID. Save this email for your records.
Cancel via google play store (Android subscription)
If you subscribed through the Google Play Store on an Android phone or tablet, cancellation must occur in your Google Play account settings, not within the Cerebrum IQ app. Google manages the billing relationship and holds the authority to process cancellations.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all active subscriptions.
- Find and tap "Cerebrum IQ" in the list.
- Tap "Cancel subscription" and confirm your choice when prompted.
- Screenshot the cancellation confirmation page for your records.
Your subscription remains active through the current billing cycle, then terminates automatically. Google will send a confirmation email to your registered Google account. If you are unsure whether your subscription is truly cancelled, return to the Subscriptions section and verify that Cerebrum IQ no longer appears in your active subscriptions list.
If you cannot find the cancellation button
Some users report difficulty locating the cancellation option in their account dashboard, particularly if Cerebrum IQ has recently redesigned its website or if your account was created under an older interface. In this case, contact Cerebrum IQ's customer support directly with your account email address and request manual cancellation. Request a confirmation email once the cancellation is processed.
Write your request clearly: "I request immediate cancellation of my Cerebrum IQ subscription effective today. Please confirm this cancellation in writing via email within 24 hours." Save all correspondence with support, as it serves as evidence if disputes arise later.
Refunds and what to expect after cancellation
Refund eligibility depends on when you cancel and your subscription's terms. Most subscriptions operate on a non-refundable basis for the current billing period, but you stop being charged going forward.
Refund eligibility and timeline
If you cancel mid-cycle, Cerebrum IQ typically does not refund the current month's charges (or the current billing period, whatever that interval is). However, you will not be charged again when the next billing date arrives. This is the standard industry practice and complies with Singapore law, provided the terms were disclosed at purchase.
If Cerebrum IQ charged you after your cancellation date, you have the right to dispute this charge with your bank. Contact your card issuer and request a chargeback, providing your cancellation confirmation email as evidence. Most banks process chargeback claims within 30 to 60 days. Yafee advises keeping all cancellation documentation for at least six months.
If Cerebrum IQ offered a free trial and charged you without clear consent at the trial's end, you may be eligible for a full refund. This falls under misleading automatic renewal practices, which violate the Consumer Protection (Fair Trading) Act. In this case, escalate to CASE immediately with copies of the misleading promotion and your billing records.
After your cancellation takes effect
Once your cancellation takes effect at the end of your current billing period, your account access will terminate. You will no longer be able to log in, use the Cerebrum IQ mobile app, or access any training modules. Downloaded content (if any) will remain on your device but will not sync or update.
Monitor your bank statement for at least two billing cycles after the cancellation date to confirm no further charges appear. If a charge does appear, contact your bank immediately and dispute it, citing your cancellation confirmation as evidence. Yafee has helped thousands of consumers recover unauthorised charges by maintaining clear documentation of their cancellation requests and dates.
Pricing and subscription tiers at a glance
Understanding what you are cancelling helps you confirm you are cancelling the correct subscription level and identify the correct billing amount to watch for.
| Subscription tier | Monthly cost (SGD) | Billing frequency | Key features |
|---|---|---|---|
| Basic (monthly) | $19.99 | Monthly | Access to standard brain training modules, progress tracking |
| Premium (monthly) | $29.99 | Monthly | Unlimited training sessions, advanced analytics, priority support |
| Annual plan | $199.99 | Once per year | Best value, includes all Premium features, annual renewal |
| Free trial | $0 (7 days) | One-time | Full access for 7 days, auto-converts to paid plan if not cancelled |
Note: Pricing may vary depending on promotional offers, currency fluctuations, or regional adjustments. Confirm your exact subscription tier and monthly charge by logging in before you cancel so you can verify the correct amount stops appearing on your statement after cancellation.
Common cancellation mistakes and how to avoid them
Cancellation is usually straightforward, but small oversights can leave you vulnerable to continued charges or confusion. Learning these pitfalls now saves you stress and money later.
Deleting the app instead of cancelling the subscription
The single most common mistake is uninstalling the Cerebrum IQ app from your phone and assuming the subscription has stopped. Deleting the app does nothing to your subscription; it only removes the app from your device. Your payment method remains on file, and Cerebrum IQ will continue charging you every month. You must cancel the subscription itself through the account dashboard, Apple App Store, or Google Play Store, not simply delete the app.
Cancelling on the wrong platform
If you subscribed via the Apple App Store but attempt to cancel through the Cerebrum IQ website, your cancellation will fail because the two systems are disconnected. The website has no authority over Apple subscriptions; only Apple can cancel Apple subscriptions. Conversely, cancelling through Google Play does nothing to a website subscription. Verify where you purchased before you cancel, and use the corresponding platform's cancellation process.
Not saving your cancellation confirmation
Always screenshot or save the cancellation confirmation page and email. If a dispute arises later (for example, Cerebrum IQ claims it never received your cancellation), your confirmation serves as legal proof. Without it, you have only your word against theirs, and banks favour documented evidence when processing chargebacks.
Cancelling too close to the billing date
If your billing date is tomorrow and you cancel today, you may still be charged one final time. Cancellation typically takes effect at the end of the current billing period, not immediately. If you want to avoid a final charge, cancel as early in your billing cycle as possible (ideally the day after a charge posts). Check your account to see when your next billing date is scheduled before cancelling.
Checklist: before and after cancellation
Use this checklist to ensure you complete every step and protect yourself from disputes or unexpected charges.
| Before cancelling | After cancellation |
|---|---|
| Log in to confirm your active subscription | Screenshot or save the cancellation confirmation |
| Note your next billing date | Verify the cancellation email from Cerebrum IQ within 24 hours |
| Identify which platform you used to purchase (website, App Store, Play Store) | Monitor your bank statement for 2 billing cycles |
| Gather any login credentials or account details | Report any unauthorised charges to your bank immediately |
| Download any training data or progress reports you want to keep | Keep all documentation for 6 months minimum |
| Plan your cancellation for early in the billing cycle | Confirm your app no longer functions when the period ends |
When to escalate: complaints and dispute resolution
In most cases, following the cancellation steps above resolves the matter within one to two business days. However, if Cerebrum IQ refuses to cancel, continues charging after your request, or denies a legitimate refund, escalation becomes necessary.
Step 1: document everything
Before escalating, compile a complete record of all cancellation attempts, confirmation emails, billing records, and any support communications. Create a single document or folder containing screenshots of your account settings, confirmation pages, emails from Cerebrum IQ, and your bank statement showing disputed charges. This evidence is essential for CASE mediation or chargeback disputes.
Step 2: contact Cerebrum IQ one final time
Send a formal written request for cancellation and refund to Cerebrum IQ's support email. State your account email, the date you requested cancellation, and the exact amount you are disputing. Use clear, unemotional language: "I request immediate cancellation of my subscription and refund of charges incurred after [date]. Please confirm this request within 24 hours." Keep a copy of this email.
Step 3: if refused, escalate to CASE
Contact the Consumers Association of Singapore (CASE) and lodge a formal complaint. CASE offers free mediation between you and Cerebrum IQ. You can file online at case.org.sg or call 6100 0315. Provide CASE with all your documentation. CASE can compel Cerebrum IQ to respond and often pressures the company into compliance.
Step 4: dispute the charge with your bank
In parallel with CASE mediation, contact your bank or credit card issuer and request a chargeback for any unauthorised charges. Most banks process chargebacks within 30 to 60 days. Provide your cancellation confirmation email as evidence of the dispute. The bank will investigate and typically rule in your favour if you have documented your cancellation request and Cerebrum IQ continued charging afterward.
Key takeaways and next steps
Cancelling Cerebrum IQ is straightforward when you follow the correct method for your subscription platform (website, Apple App Store, or Google Play Store). Singapore's Consumer Protection (Fair Trading) Act guarantees your right to cancel without penalty, and companies cannot make cancellation deliberately difficult. Always save your cancellation confirmation, monitor your bank statement for two billing cycles, and escalate to CASE or your bank if unauthorised charges persist.
Yafee provides clear, legally grounded guidance on cancellation and consumer rights for subscriptions across Singapore. Whether you are cancelling Cerebrum IQ today or planning ahead for future cancellations, Yafee equips you with the knowledge and procedural steps to protect your money and your privacy. Our platform has helped thousands of consumers recover unauthorised charges, avoid hidden fees, and navigate complex cancellation processes with confidence. Start your cancellation now using the method above, save your confirmation, and monitor your account closely.
Contact address for Cerebrum IQ (if escalation is required)
If you need to escalate or send formal correspondence, the registered corporate address for Cerebrum IQ is:
Cerebrum IQ
Sheridan, Wyoming
USA
Note: This is a US-based company with no physical presence in Singapore. All cancellations must be processed through your online account or the app store platform you used. Contact support via email or in-app messaging for fastest response times.