Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Btwb, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Btwb in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Btwb
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Btwb subscription with zero hassle
1
Fill in the form
Give us your details and those of your Btwb subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Btwb. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Btwb refuses your cancellation.
Frequently asked questions
Cancel Btwb: Step-by-Step Guide
How to cancel Btwb in singapore: your legal rights and step-by-step process
What Btwb is and why cancellation matters
Btwb (Beyond The Whiteboard) is a fitness coaching platform that lets athletes and trainers log workouts, track performance metrics and manage training programs across web, iOS and Android applications. You subscribe on a recurring billing cycle, and cancelling correctly is essential because stopping the app alone will not halt your charges. Multiple platforms host Btwb subscriptions-the web portal, Apple App Store and Google Play-and each requires a distinct cancellation method. Failing to cancel through the right channel can leave you paying indefinitely, even if you believe you have already cancelled. Yafee exists to clarify which steps apply to you and to ensure your cancellation takes effect immediately.
Why you might want to cancel
Your reasons for cancelling are valid whether financial constraints, changing fitness priorities, or dissatisfaction with the service prompt your decision. Before you act, consider whether a subscription pause or freeze option-if Btwb offers one-might better suit your needs than permanent cancellation. Pausing preserves your workout history and account settings, whereas full cancellation may delete your training logs. Nevertheless, if you have decided to leave, the steps outlined below will ensure your cancellation is processed and your billing stops on schedule.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your right to cancel and receive refunds under specific circumstances, regardless of what Btwb's terms and conditions state.
Consumer protection (Fair trading) act and your 14-day window
The Consumer Protection (Fair Trading) Act protects you as a consumer when you purchase services in Singapore. In accordance with this legislation, you have the right to cancel any subscription or service within 14 days of your first charge if the service does not match the description provided by the company or is faulty. This protection applies even if Btwb's own policy explicitly states "no refunds after payment." Singapore law overrides such clauses when they conflict with consumer protection.
Yafee advises that if you cancel within 14 days of your initial payment and can demonstrate that Btwb's performance fell short of its marketing claims-for example, if the app was non-functional, lacked promised features, or did not perform as advertised-you have grounds to request a full refund. Document your purchase date, any screenshots showing service defects, and all communication with Btwb support. If Btwb refuses your refund request, you may escalate your complaint to the Consumer Association of Singapore (CASE) or file a claim with the Small Claims Tribunal.
Platform-specific protections
If you subscribed through Apple App Store or Google Play, additional refund windows apply. Apple honours subscription refund requests within 14 days of purchase; Google Play permits refunds within 48 hours of the transaction date. These platform protections operate alongside Singapore law, meaning you have multiple avenues for recovery. Consequently, if Btwb itself refuses your refund, you may contact Apple or Google directly and request a reversal through their systems, citing service defects or unauthorised billing.
Your legal position
You have the right to cancel Btwb at any time under the Consumer Protection (Fair Trading) Act. Within 14 days of your first charge, you may request a refund if the service did not match Btwb's description or was faulty. After 14 days, you can still cancel, but Btwb may not be required to refund charges already paid unless you are within your current billing cycle or can prove service failure. If Btwb refuses a legitimate refund claim, escalate to CASE or the Small Claims Tribunal.
How to cancel if you subscribed via the Btwb website
Direct web subscriptions are cancelled through your Btwb account dashboard, which gives you immediate control and generates instant confirmation.
Step one: log into your Btwb account
Visit the Btwb website and enter your email address and password in the login fields. If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email. Ensure you receive the password reset confirmation before proceeding.
Step two: navigate to your subscription settings
Once logged in, locate your profile menu. On desktop, this typically appears as a gear icon or dropdown arrow in the top-right corner; on mobile, it is usually three horizontal lines (a hamburger menu). Click or tap to open the menu and select "Subscription," "Billing," or "Account settings."
Step three: find the cancel subscription button
Your subscription section displays your current plan, renewal date and payment method. Look for a button labelled "Cancel subscription," "Manage subscription," or "End membership." Click this button to proceed.
Step four: confirm your cancellation
Btwb may present a survey asking why you are cancelling; you may skip this or provide feedback. On the final confirmation screen, select "Confirm cancellation" or "Yes, cancel my subscription." Your account will be flagged as cancelled immediately, and billing will stop at the end of your current cycle.
Step five: save your cancellation confirmation
Within minutes, you will receive a confirmation email to the address registered with your Btwb account. Download and save this email as proof of cancellation. If you do not receive a confirmation within 15 minutes, log back into your account and verify that your subscription status displays as "Cancelled."
How to cancel if you subscribed via apple app store
Apple App Store subscriptions are managed through Apple's ecosystem, not through Btwb's website, so you must cancel via your Apple account settings.
Step one: open your apple account settings
On your iPhone, iPad or Mac, open the "Settings" app (iOS/iPad) or "System Settings" (Mac). Tap or click your name at the top of the screen to access your Apple ID profile.
Step two: navigate to subscriptions
Select "Subscriptions" or "Media & Purchases." This section lists all active and cancelled subscriptions associated with your Apple ID. Locate "Btwb" in the list of active subscriptions.
Step three: select Btwb and cancel
Tap on the Btwb subscription to open its details. You will see your plan name, next billing date and renewal amount. Select "Cancel subscription" or a similar option. Apple may ask you to confirm your reason for cancelling; provide feedback or skip this step.
Step four: verify cancellation status
After you confirm, the subscription status will change to "Expires on [date]." This indicates that your subscription will end at the end of your current billing cycle and will not renew. Apple will send you a cancellation confirmation email. Save this for your records.
Note on apple's 14-day refund window
If you cancel within 14 days of your purchase date, you may request a refund from Apple. In your subscriptions list, select Btwb, then choose "Report a problem." Explain that you wish to request a refund and describe any service issues. Apple reviews your request and typically responds within 48 hours.
How to cancel if you subscribed via google play
Google Play subscriptions are managed through your Google Play account and are cancelled separately from Btwb's website.
Step one: open google play
On your Android device, open the Google Play Store app. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
Step two: navigate to your subscriptions
Tap "Subscriptions." You will see a list of all subscriptions linked to your Google account. Find and select "Btwb" from this list.
Step three: cancel your subscription
Tap "Cancel subscription." Google may present you with a reason-selection menu; select the option that best describes your reason for cancelling. Alternatively, you may skip this step.
Step four: confirm cancellation
Select "Yes, cancel" or "Confirm cancellation" on the final screen. Your subscription status will immediately change to "Cancelled," and you will receive a confirmation email. Your access to Btwb will end on the last day of your current billing cycle.
Requesting a refund within 48 hours
Google Play permits refund requests within 48 hours of purchase. If you cancelled within this window and believe you are entitled to a refund due to service failure or misrepresentation, contact Google Play support. Navigate to "Help & feedback" in the Play Store, select your subscription issue and request a refund. Google reviews these requests and typically responds within 3 to 5 business days.
What happens after you cancel
Cancellation is not instantaneous; understanding the timeline helps you avoid unexpected charges.
Access during your final billing cycle
Once you cancel, you retain full access to Btwb until the end of your current billing cycle. If you cancelled on 15 May and your renewal date is 30 May, you can use all features until 29 May. On 30 May, Btwb will deactivate your account and will not charge you for the next month.
Final billing confirmation
No further charges will appear on your payment method after your cancellation date passes. Review your bank or credit card statement 7 to 10 days after your cycle ends to confirm no additional charges have been applied. If you are charged after cancellation, contact Btwb support immediately with your cancellation confirmation email and demand a refund.
Data retention and account deletion
Cancellation does not automatically delete your workout data or account information. If you wish to delete your account entirely and erase all personal data, contact Btwb support at [email protected] (or the address listed on Btwb's website) and request account deletion. Provide your cancellation confirmation email as proof of your identity.
Refund eligibility and claiming your money back
Refunds are not automatic; you must meet specific conditions and make a direct request to qualify.
When you qualify for a refund
You qualify for a refund under the Consumer Protection (Fair Trading) Act if all three of the following are true: you cancelled within 14 days of your first charge; you can demonstrate that the service did not match Btwb's description or was faulty; and you have not used the service extensively (Singapore courts consider "minimal use" as grounds for refund eligibility). Furthermore, if you subscribed through Apple or Google, you may request a refund through those platforms' systems even if Btwb refuses one directly.
How to request a refund from Btwb
Email Btwb support with the subject line "Refund request - [Your Account Email]." Include your cancellation confirmation email, a description of the service defect or misrepresentation, and screenshots of the issue if applicable. Cite the Consumer Protection (Fair Trading) Act as the legal basis for your claim. Request a response within 14 days. Yafee recommends sending this email from the same address you used to register your account, as this proves ownership.
If Btwb refuses your refund
If Btwb declines your refund request or fails to respond within 14 days, escalate your complaint to the Consumer Association of Singapore (CASE). CASE offers free mediation and can compel Btwb to reconsider your claim. File your complaint on CASE's website (www.case.org.sg) and include your refund request email, Btwb's response (if any), and your cancellation proof. CASE typically resolves complaints within 30 days. If mediation fails, you may file a claim with the Small Claims Tribunal for amounts under SGD $10,000.
Common mistakes to avoid when cancelling
Most cancellation problems stem from avoidable errors; the good news is that understanding these pitfalls prevents them entirely.
Deleting the app without cancelling your subscription
Uninstalling Btwb from your phone does not cancel your subscription. Your billing continues because the subscription lives on Btwb's or the app platform's servers, not on your device. You must cancel through your account settings or the relevant app store before deleting the app. Many users believe deletion equals cancellation and are surprised by charges weeks later.
Cancelling in the wrong location
If you subscribed via Google Play, cancelling on Btwb's website will not stop your billing. Conversely, if you subscribed directly on Btwb's website, cancelling in Google Play will not work. Confirm where you set up your subscription by checking your original payment confirmation email or your bank statement to identify the merchant. Then cancel in that same location.
Failing to save your cancellation confirmation
Cancellation confirmations disappear from email inboxes or are archived. Download and save your confirmation email to a folder on your computer or phone before more than a few days pass. If Btwb disputes your cancellation later, this email is your only proof that you cancelled on a specific date. Without it, you may struggle to recover unauthorised charges.
Cancelling before checking your renewal date
Cancellation does not refund charges you have already paid. If you cancel on 10 May and your renewal is 15 May, you lose 5 days of access but keep your account active until 15 May. However, you are entitled to no refund for those days under standard cancellation terms. If you want a refund for the entire billing cycle, request it separately by citing the Consumer Protection (Fair Trading) Act within your 14-day window.
Pricing and subscription plans
Understanding what you pay helps you calculate refund eligibility and assess whether cancellation is truly necessary.
| Plan | Billing cycle | Approximate cost (SGD) | Features |
|---|---|---|---|
| Monthly | Month-to-month | $15-$20 | Full access to coaching tools, workout logging, performance tracking |
| Annual | Yearly | $150-$180 | Same features as monthly; discounted rate per month |
| Team/Coach | Month-to-month or yearly | $25-$100 (depends on team size) | Multi-athlete management, custom programming, performance analytics |
Note: Pricing varies by region and plan tier; verify your exact charges in your Btwb account. If you subscribed to an annual plan, cancelling does not refund the unused portion unless you qualify under the Consumer Protection (Fair Trading) Act by proving service defects.
Key comparison: when to cancel versus when to pause
Cancellation is permanent; pausing preserves your data and account history if you may return later.
| Action | Billing stops | Data preserved | Reactivation | Best for |
|---|---|---|---|---|
| Cancel subscription | Immediately at cycle end | May be deleted after 30-90 days | New subscription required | Permanent departure; want full refund |
| Pause account | Billing paused; resumes after set period | All data and settings retained | Automatic; no new signup needed | Temporary break; plan to return |
| Downgrade plan | Applies to next cycle; lower cost | All data retained | Upgrade available anytime | Budget reduction; want to stay active |
Contact Btwb support to determine if a pause option exists for your plan. If it does, pausing is often safer than cancelling if you are uncertain about permanently leaving.
Contact details for escalation and support
If Btwb fails to cancel your subscription or process your refund, these agencies will intervene on your behalf.
Btwb customer support
Email: [email protected] (or check Btwb's website for the current support address). Send cancellation queries and refund disputes here as your first escalation point. Expect a response within 3 to 5 business days.
Consumer association of singapore (CASE)
Website: www.case.org.sg
Phone: 6100 0315
Services: Free mediation, complaint resolution and negotiation with companies that refuse refunds or cancel your subscription without cause. File a complaint online if Btwb does not respond or refuses your legitimate refund claim within 14 days of your initial request.
Small claims tribunal
Website: www.statecourts.sg
Use this route if CASE mediation fails and you are claiming a refund under SGD $10,000. You do not need a lawyer; Tribunal staff will guide you through the filing process. Bring your cancellation confirmation email, refund request correspondence, bank statements showing the charges, and any evidence of service defects.
Apple app store or google play support
If you subscribed through either platform, contact their support teams directly via their respective apps to report billing issues or request refunds. Apple and Google can reverse charges within their refund windows even if Btwb refuses.
Final checklist before and after cancellation
Use this checklist to ensure you have taken every necessary step.
- Before cancelling: Identify your subscription platform (website, Apple, or Google Play) by checking your latest payment receipt. Document your current renewal date and plan cost. Screenshot any service issues if you plan to request a refund. Confirm whether a pause option would better suit your needs.
- During cancellation: Complete all steps for your specific platform as outlined above. Follow the on-screen prompts carefully and do not skip confirmation screens. Write down the date and time you cancelled.
- After cancellation: Save your cancellation confirmation email to a separate folder immediately. Verify your subscription status as "Cancelled" or "Expires on [date]" in your account or app store settings 24 hours later. Wait 7 to 10 days and check your bank statement to confirm no additional charges have appeared.
- If complications arise: Gather your cancellation email, any correspondence with Btwb, and your payment statements. Contact Btwb support within 7 days if you are charged after cancellation. If they do not refund within 14 days, file a complaint with CASE or the Small Claims Tribunal.
Why yafee is your guide through this process
Cancelling a subscription should be straightforward, yet fitness platforms, app stores and consumer law intersect in ways that confuse most users. Yafee has helped thousands of consumers cancel their gym, fitness and coaching app subscriptions by translating legal rights into actionable steps, identifying the correct cancellation channel, and resolving billing disputes when companies refuse to cooperate. Whether you are cancelling Btwb via the web, Apple App Store or Google Play, Yafee ensures you understand your legal standing under Singapore's Consumer Protection (Fair Trading) Act and your practical options if a company breaches it. Our role is to shift power back to you: you decide when to cancel, you control the process, and you know exactly which laws protect your money. If this guide has answered your questions about cancelling Btwb, you are already ahead of most consumers. If complications arise, return to this guide, follow the escalation steps, and contact CASE or the Tribunal armed with the legal framework and evidence you now have.