Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Bold, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Bold in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Bold
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Bold subscription with zero hassle
1
Fill in the form
Give us your details and those of your Bold subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Bold. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Bold refuses your cancellation.
Frequently asked questions
Cancel Bold: Step-by-Step Guide
How to cancel Bold and stop recurring charges in singapore
What Bold is and why you might cancel
Bold is an e-commerce platform that adds subscription billing, upsells and customizable checkout functionality to online stores. You use it to manage recurring customer charges and enhance your storefront across web and mobile channels. If you no longer need these features, or if you've switched to a competing solution, cancelling stops future invoices from appearing on your account.
Bold distributes its services through three distinct channels: direct web subscriptions, mobile app stores, and Shopify integrations. Each channel follows a different cancellation procedure, so your first step is to identify where you subscribed.
When cancellation makes sense
You might cancel Bold if you've migrated to another platform, reduced your app stack to cut monthly costs, or discovered that subscription billing features no longer serve your business. Because Bold charges recurring fees, early action prevents unwanted charges from accumulating.
Yafee helps merchants across Singapore understand their rights when cancelling subscriptions and software services. This guide walks you through every cancellation method, anchors your actions in consumer law, and protects your financial position throughout the process.
Understanding your cancellation path and subscription location
Bold operates through three separate subscription channels, and each requires its own cancellation method. Identifying which channel holds your subscription is essential before you begin.
Direct web subscription through bold's platform
If you signed up directly on Bold's website or through a merchant dashboard, you subscribed via their direct commerce platform. This is the most common route for store owners who integrate Bold as a native tool or plugin. Your billing relationship is directly with Bold, and you cancel through their website.
Mobile app store subscriptions via apple or google
If you downloaded the Bold app from Apple App Store or Google Play Store and activated a paid tier through that channel, your subscription is managed by the app store provider, not by Bold directly. You must cancel through Apple or Google's subscription settings, not through Bold's website. The app store acts as an intermediary, and Bold has limited control over your cancellation once you've subscribed through their platform.
Shopify-integrated Bold subscriptions
If you installed Bold's Subscriptions app within your Shopify store ecosystem, you manage the subscription through Shopify's app marketplace. Uninstalling the app from Shopify terminates the service and halts future billing automatically. This method is independent of Bold's direct website.
How to cancel Bold: step-by-step by platform
Follow the procedure that matches your subscription channel.
Cancel a direct Bold web subscription
- Log in to your Bold merchant account on their website.
- Use the email address and password you registered with.
- If you've forgotten your password, use the password reset link on the login page.
- Navigate to your account settings or dashboard menu.
- Look for sections labelled "Subscriptions", "Billing", "Plans", "Apps" or "Account Settings".
- Locate the Bold product or service you wish to cancel.
- If you subscribe to multiple Bold services, select only the one you want to remove.
- Note the renewal date shown next to your subscription.
- Select the option to uninstall, downgrade or cancel the app.
- Bold's Terms of Service specify that uninstallation ends your subscription immediately or at the end of your current billing cycle, depending on their stated policy.
- Export any subscription data, customer records or transaction history before uninstalling if you need to preserve this information for your records.
- Confirm your cancellation when prompted.
- Bold may display a confirmation message stating that charges will cease.
- Some platforms offer a final chance to review or reverse your decision before final submission.
- Save or screenshot your cancellation confirmation.
- Keep this proof in your records in case a charge appears on a subsequent invoice.
- Note the date and time of cancellation for your own documentation.
Cancel Bold through apple app store
- Open the Apple App Store app on your iPhone, iPad or Mac device.
- On iPhone or iPad: tap the profile icon in the top right corner.
- On Mac: open App Store and select your account in the top left corner.
- Select "Subscriptions" from the menu options.
- You will see a list of all active and expired subscriptions tied to your Apple ID.
- Find the Bold subscription in your subscriptions list.
- Bold may appear under its official app name or under the developer "Bold Ideas Studio Pte Ltd".
- Tap on the Bold subscription entry.
- This opens the subscription details page showing your renewal date, price and cancellation option.
- Select "Cancel Subscription" or "Manage".
- Apple provides a final confirmation prompt asking you to confirm cancellation.
- You may see an option to pause the subscription temporarily instead of cancelling permanently.
- Confirm your cancellation.
- Apple immediately halts future charges and sends a confirmation email to your Apple ID email address.
- Take a screenshot of the cancellation confirmation for your records.
Cancel Bold through google play store
- Open the Google Play app on your Android device.
- Alternatively, visit play.google.com on a web browser and log in with your Google Account.
- Tap your profile icon in the top right corner.
- On mobile, this appears as a circular icon; on web, click your account profile.
- Select "Subscriptions" or "Manage subscriptions".
- Google Play displays all active subscriptions linked to your Google Account.
- Find Bold in your subscriptions list.
- Look for the Bold app name or developer "Bold Ideas Studio Pte Ltd".
- Tap the Bold subscription entry to open its details.
- You will see your renewal date, billing amount and cancellation option.
- Select "Cancel subscription".
- Google Play asks you to confirm your cancellation and may offer reasons why you're leaving.
- Selecting "Cancel subscription" at this final prompt ends your subscription immediately.
- Take a screenshot of the cancellation confirmation.
- Google Play sends a cancellation confirmation email to your registered Google Account email address.
Cancel Bold within shopify
- Log in to your Shopify store admin dashboard.
- Use your Shopify account email and password.
- Navigate to the "Apps" or "Apps and sales channels" section.
- This menu option appears in the Shopify admin sidebar on the left-hand side.
- Search for "Bold" or "Bold subscriptions" in your installed apps list.
- Shopify displays all apps currently installed on your store.
- Click on the Bold app entry to open its details page.
- This page shows your subscription status, renewal date and pricing information.
- Select "Uninstall app" or "Remove subscription".
- Shopify warns you that uninstalling removes Bold's functionality from your store immediately.
- Any subscription features, saved configurations or customer records managed by Bold may no longer be accessible after uninstallation.
- Confirm the uninstallation when prompted.
- Shopify completes the removal and stops charging you for Bold's services.
- Screenshot the confirmation page for your records.
Understanding pricing and what Bold charges
Bold operates a tiered pricing model depending on your subscription tier and the features you activate. The table below outlines typical Bold pricing structures in Singapore.
| Plan type | Typical monthly cost (SGD) | Typical features | Cancellation impact |
|---|---|---|---|
| Free tier | SGD 0 | Basic functionality; limited customization | No charge; uninstall only removes features |
| Starter plan | SGD 49-99 per month | Subscription billing; basic upsells | Cancels immediately or at cycle end |
| Professional plan | SGD 99-199 per month | Advanced billing; custom checkout | Cancels immediately or at cycle end |
| Enterprise plan | Custom pricing (contact Bold) | Bespoke features; dedicated support | Subject to contract terms; may require notice period |
| App Store subscriptions | SGD 4.99-29.99 per month | Mobile app access; cloud sync | Cancels at next renewal date (Apple/Google processes) |
| Shopify app subscription | SGD 9.99-79.99 per month | Shopify store integration; subscription management | Cancels immediately upon uninstallation |
Your legal position and consumer protection rights in singapore
Your cancellation rights in Singapore are protected under the Consumer Protection (Fair Trading) Act (Cap. 52A). This legislation grants you specific rights when dealing with subscription services and recurring charges.
What the consumer protection act means for your cancellation
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a service subscription within a reasonable timeframe without facing unreasonable penalties. Specifically, the Act mandates that traders must provide you with clear information about subscription terms, including renewal dates, pricing and cancellation procedures, before you commit to a purchase.
Furthermore, the Act prohibits unfair contract terms that unreasonably restrict your right to cancel. If Bold's cancellation process is deliberately obscured or if they impose punitive cancellation fees without clear prior disclosure, this may constitute an unfair practice under the legislation.
Your legal position is strengthened if Bold has not provided you with transparent cancellation instructions at the point of purchase. Additionally, if Bold continues charging you after you have submitted a clear cancellation request, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
Escalation to the competition and consumer commission of singapore
If Bold refuses to honour your cancellation request or continues charging you after cancellation, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). The CCCS is Singapore's primary authority for enforcing consumer protection legislation and investigating unfair trading practices.
To lodge a complaint with the CCCS, document your cancellation request (screenshots, emails, confirmation numbers) and submit your complaint via their official website at www.cccs.gov.sg or by post to their office. The CCCS investigates complaints free of charge and can compel Bold to refund unauthorised charges.
What happens after you cancel Bold
Cancellation is not instantaneous across all channels. Understanding the timeline helps you plan for service gaps and monitor your billing statements for lingering charges.
Immediate cancellation versus billing cycle end
Direct web cancellations through Bold's platform typically take effect immediately, though some plans allow you to choose whether cancellation is instant or at the end of your current billing cycle. If you cancel during a billing period, Bold may honour a partial refund for unused service time, though this depends on their refund policy.
App Store cancellations through Apple or Google typically take effect at your next renewal date. If you cancel on 15 March and your renewal date is 30 March, you retain access until 30 March, at which point charges cease. Shopify cancellations uninstall the app immediately and stop charges at once.
Monitoring for lingering charges
After cancellation, monitor your payment method for at least two full billing cycles. Sometimes a stray charge appears due to system delays or processing errors. If a charge appears after your confirmed cancellation date, contact Bold immediately with your cancellation proof and request a refund. If Bold refuses, escalate to the CCCS.
Yafee recommends setting a calendar reminder to check your bank or credit card statement one month after cancellation. This simple step catches unauthorised charges early and gives you time to dispute them before they become entrenched.
Refund eligibility and payment recovery
Whether you receive a refund after cancelling depends on your cancellation date, plan type and Bold's refund policy.
When Bold must refund you
If you cancel before your renewal date and your plan allows immediate cancellation, Bold should refund any unused service credit on a pro-rata basis. For example, if you cancel 10 days into a 30-day billing period on a SGD 60 monthly plan, you should receive a refund of approximately SGD 20 for the unused 20 days.
Refunds are not automatic. You must request a refund explicitly after cancellation, providing your cancellation confirmation number and billing dates. Bold typically processes refunds to your original payment method within 5 to 10 business days.
Challenging a refusal to refund
If Bold refuses a refund that you believe you are entitled to under the Consumer Protection (Fair Trading) Act, escalate your dispute to the CCCS. Document your subscription dates, cancellation date, pro-rata calculation and Bold's refusal in writing. The CCCS can investigate whether Bold's refusal breaches fair trading obligations.
Common cancellation mistakes and how to avoid them
Most cancellation difficulties arise from procedural confusion rather than bold bad faith. Stay alert to these common pitfalls and you will navigate cancellation smoothly.
Uninstalling the app without cancelling the subscription
A frequent error is deleting the Bold app from your phone or store without formally cancelling the subscription. Deleting an app does not automatically cancel the underlying subscription. Bold continues charging you even though the app is no longer on your device. Always cancel through the subscription settings in your account or app store before removing the app.
Cancelling the wrong plan or service
If you subscribe to multiple Bold services or have multiple payment methods linked to Bold, you may accidentally cancel a plan you intended to keep. Before confirming cancellation, verify that you are cancelling the correct service and not a different product.
Missing the payment method or billing address change
If you cancelled Bold but changed your payment method or address without updating Bold's records, cancellation notices may not reach you and charges may apply to an inactive card. Always update your account details with Bold before cancelling to ensure confirmation emails arrive correctly.
Assuming immediate cancellation when it is end-of-cycle
Bold may offer two cancellation modes: immediate cancellation or cancellation at the end of your current billing cycle. If you select end-of-cycle cancellation to avoid losing access mid-period, remember that charges will continue until that date. Choose immediate cancellation only if you do not need Bold's services for the remainder of your current billing period.
Comparison of cancellation methods by platform
The table below summarizes cancellation timelines, refund eligibility and confirmation methods across all Bold subscription channels in Singapore.
| Subscription channel | Cancellation speed | Refund eligibility | Confirmation method | Dispute escalation |
|---|---|---|---|---|
| Direct Bold web platform | Immediate or end-of-cycle (user choice) | Pro-rata for unused time | Email + dashboard screenshot | Contact Bold support then CCCS |
| Apple App Store | At next renewal date | Not applicable (subscription ends; no refund) | Apple confirmation email | Contact Apple support then CCCS |
| Google Play Store | At next renewal date | Not applicable (subscription ends; no refund) | Google confirmation email | Contact Google support then CCCS |
| Shopify app | Immediate upon uninstallation | Possible via Shopify support if uninstalled mid-cycle | Shopify email + admin confirmation | Escalate via Shopify Merchant Support, then CCCS |
| Enterprise/custom contract | Subject to contract terms (typically 30-90 days notice required) | Depends on contract; negotiate with Bold | Written notice + signed acknowledgement | Legal counsel recommended; escalate to CCCS if unfair terms suspected |
| Mobile web subscription | Immediate or end-of-cycle | Pro-rata for unused time | Confirmation page + email | Contact Bold support then CCCS |
Cancellation checklist for Bold
Use this checklist to ensure you have completed every step of the cancellation process and protected yourself against unwanted future charges.
- Identify which subscription channel you used (direct web, Apple, Google, or Shopify).
- Log in to the relevant account (Bold website, Apple ID, Google Account, or Shopify admin).
- Navigate to subscriptions or apps and locate the Bold service.
- Select cancel, uninstall or remove the subscription.
- Confirm the cancellation when prompted.
- Take a screenshot or save the cancellation confirmation message.
- Save the confirmation email that arrives from Bold, Apple, Google or Shopify.
- Note the cancellation date and time in your own records.
- Request a refund for unused service time if applicable.
- Monitor your bank or credit card statement for one month after cancellation.
- If a charge appears after cancellation, contact Bold support with your cancellation proof.
- If Bold refuses to refund or continues charging, escalate to the CCCS at www.cccs.gov.sg.
Why merchants cancel Bold
Yafee has helped thousands of merchants across Singapore cancel unnecessary subscriptions and reclaim control of their billing. Understanding why other users leave Bold can help you evaluate whether cancellation is the right choice for your business.
Cost reduction and app stack rationalization
Many store owners cancel Bold to reduce monthly subscription fees when they migrate to an all-in-one platform or when subscription billing features are no longer core to their business model. If your annual Bold spend exceeds SGD 1,000 and you use only one or two features, switching to a leaner alternative often makes financial sense.
Migration to competing platforms
Merchants frequently cancel Bold when they move to Shopify's native subscription tools, alternative apps like ReCharge or Subbly, or custom-built billing solutions. These alternatives may offer better pricing, superior user experience or tighter integration with your existing tech stack.
Lack of feature adoption and underutilization
If you signed up for Bold's advanced features but never implemented them, the subscription becomes a fixed cost with no return on investment. Cancelling removes this dead weight from your operating expenses and forces you to choose a simpler, more cost-effective alternative that matches your actual needs.
Contact information and next steps
If you encounter difficulties cancelling Bold or if Bold continues charging you after cancellation, contact the following entities for support and dispute resolution.
Bold customer support
Bold's primary support channel is through their website help centre or customer support email. Visit their website to locate current contact details. When contacting Bold, include your account email, subscription start date, and clear description of your cancellation request.
Competition and consumer commission of singapore (CCCS)
If Bold refuses to cancel your subscription or continues charging you after you have submitted a clear cancellation request, lodge a formal complaint with the CCCS. The CCCS investigates consumer disputes free of charge and can compel Bold to refund unauthorised charges or comply with cancellation requests.
Contact the CCCS via their official website at www.cccs.gov.sg, or write to:
Competition and Consumer Commission of Singapore
10 Shenton Way
MAS Building
Singapore 079117
Your bank or credit card issuer
If Bold has charged you after cancellation and your dispute with Bold and the CCCS remains unresolved, contact your bank or credit card issuer to dispute the charge. Provide your cancellation confirmation and evidence of your cancellation request. Your financial institution can investigate and potentially reverse the unauthorised charge.
Final guidance and taking action
Cancelling Bold is a straightforward process once you identify your subscription channel and follow the correct procedural steps. The Consumer Protection (Fair Trading) Act in Singapore protects your right to cancel subscriptions without unreasonable barriers or penalties, and the CCCS stands ready to intervene if Bold does not honour your cancellation request.
Yafee has guided merchants through thousands of cancellations and subscription disputes across Singapore, and we emphasize the importance of clear documentation at every stage. Save your cancellation confirmation, monitor your statements, and escalate promptly to the CCCS if charges persist after cancellation. This proactive stance protects your cash flow and holds Bold accountable to fair trading standards.
If you are ready to cancel, use the step-by-step guide above that matches your subscription channel. If you have questions about your consumer rights or need support navigating a dispute with Bold, Yafee is here to provide clarity and guidance. Your financial security and peace of mind matter-take control of your subscriptions today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Bold?
Join over 30,000 users who already trust us.