Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Blockerx, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Blockerx in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Blockerx
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Blockerx subscription with zero hassle
1
Fill in the form
Give us your details and those of your Blockerx subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Blockerx. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Blockerx refuses your cancellation.
Frequently asked questions
Cancel Blockerx: Your Complete Guide
How to cancel Blockerx in singapore: a legal guide and step-by-step process
What Blockerx is and why cancellation matters
Blockerx is a subscription-based content-filtering application designed to block distracting or harmful online material across your devices. The service operates on automatic recurring billing, renewing monthly or annually unless you actively cancel. Whether you've subscribed through the Android app, iOS App Store, Google Play, or the web portal, your cancellation path depends entirely on where you made the purchase. Cancelling promptly protects you from unwanted recurring charges and ensures your payment method is no longer charged. At Yafee, we help Singapore users navigate subscription cancellations like this every month, and understanding your legal rights is the first step.
How Blockerx operates
Blockerx offers site and app blocking, premium filtering controls, and optional ad removal to manage your digital environment. You access these features through a mobile app (both Android and iOS), a web portal, or both, depending on your purchase method. The service operates under three pricing models: monthly recurring subscriptions, annual subscriptions, and a one-time lifetime access option. Your billing platform-whether Blockerx directly, Apple, or Google-determines how you cancel your subscription.
Common reasons to cancel Blockerx
You may cancel for legitimate reasons: the service does not deliver expected results, you have switched to a competing app, you want to reduce monthly expenses, or you simply no longer need content filtering. Yafee empowers you to cancel on your own terms, free from pressure or confusion. The sooner you take action, the sooner unnecessary charges cease.
Your legal position as a singapore consumer
Your right to cancel a subscription is protected under Singapore's Consumer Protection (Fair Trading) Act (Chapter 52A of the Statutes of the Republic of Singapore). This legislation prohibits unfair contract terms and grants you statutory rights over automatic renewal subscriptions. The Consumers Association of Singapore (CASE) enforces these protections and can escalate complaints if Blockerx refuses to cancel your subscription or continues charging after cancellation.
Automatic renewal and your statutory rights
Under the Consumer Protection (Fair Trading) Act, suppliers must make their auto-renewal terms clear before you subscribe. The law requires that cancellation be as easy as the original signup process. If Blockerx makes cancellation deliberately difficult or obscures your right to cancel, this constitutes an unfair contract term. You retain the right to cancel at any time, regardless of whether you are in a "contract period" or a "free trial phase." If Blockerx refuses to cancel within 14 days of your request, you can lodge a complaint with CASE for formal investigation.
Your statutory cooling-off period
If you purchased Blockerx through distance communication (online, app, or email), you have a statutory 14-day cooling-off period from the date of purchase under the Consumer Protection (Fair Trading) Act. During this period, you may cancel and request a refund without penalty. After this period, you may still cancel at any time, but you forfeit the right to a refund unless the provider's terms offer one. Yafee recommends checking Blockerx's privacy policy and terms of service to confirm their stated refund policy, as this may exceed your statutory minimum.
Identifying where you purchased Blockerx
Your cancellation method depends on your purchase platform; pinpointing this detail now prevents wasted time contacting the wrong party.
Finding your purchase receipt and confirmation
Locate your original purchase confirmation email-this will indicate whether you subscribed directly with Blockerx, through Apple App Store, or through Google Play. Check your email inbox (and spam folder) for receipts from "[email protected]", "Apple iTunes", or "Google Play". Your bank or credit card statement may also show the merchant name. If you find no email, open the app or website where you believe you subscribed and check your account settings or payment history section.
The three cancellation channels in singapore
Your subscription lives on one of three platforms, each with its own cancellation process.
| Platform | Where you cancel | Who handles the refund |
|---|---|---|
| Blockerx direct (web or Android app) | Email [email protected] or in-app settings | Blockerx directly |
| Apple App Store (iOS) | Apple Settings app on your iPhone or iPad | Apple (not Blockerx) |
| Google Play (Android) | Google Play app or website | Google (not Blockerx) |
How to cancel Blockerx on android or through direct email
If you subscribed directly through the Blockerx app (Android), the Blockerx website, or you have an account registered with [email protected], follow these steps.
Cancelling through the Blockerx android app
- Open the Blockerx app on your Android device and log into your account with your email and password.
- If you are already logged in, proceed to the next step.
- Navigate to your account settings or profile section.
- Tap the gear icon, menu button, or "Account" option, typically located at the bottom or top-right of the app.
- Select "Subscription", "Billing", "Plans", or "My Membership" from the settings menu.
- This section displays your current subscription status and renewal date.
- Tap your active subscription plan and select "Cancel Subscription" or "Cancel Plan".
- The app may display a retention message or offer a discounted renewal; you can ignore this and confirm cancellation.
- Some apps ask for a cancellation reason-you may skip this question or provide feedback if you choose.
- Confirm the cancellation by tapping "Yes, cancel" or the equivalent button.
- The app will display a confirmation message with your cancellation date and final billing date.
- Take a screenshot of the confirmation message as proof of cancellation.
- Save this screenshot to your phone or email it to yourself for your records.
Cancelling via email to Blockerx support
If you cannot access your account or prefer written confirmation of your cancellation, email Blockerx support directly.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- Keep the subject clear and specific to ensure your email is routed correctly.
- Include the following information in the body of your email:
- Your full name and email address associated with your Blockerx account.
- Your account email or username (if different from your contact email).
- The subscription plan name (e.g., "Premium Monthly" or "Annual Pro").
- Your current billing cycle renewal date (find this in your account settings).
- A clear statement: "I request immediate cancellation of my Blockerx subscription, effective from today."
- Send the email and request a read receipt or confirmation of cancellation.
- Yafee recommends enabling "Request delivery receipt" in your email client to verify the email was received.
- Expect a response within 3 to 5 working days.
- Blockerx support should send you a confirmation email stating your subscription is cancelled and your final charge date.
- If you do not receive a response within 5 days, follow up with a second email or escalate via CASE (see below).
- Reply to confirm receipt of the cancellation confirmation and request a refund if eligible.
- If you cancelled within 14 days of purchase, explicitly request a refund under the Consumer Protection (Fair Trading) Act.
How to cancel Blockerx via apple app store
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, Apple handles your billing and cancellation-Blockerx does not.
Cancelling on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Tap the grey gear icon to access system settings.
- Scroll down and select "App Store".
- This opens the App Store subscription section within Settings.
- Tap your Apple ID profile icon at the top-right.
- You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.
- Select "Subscriptions" from the menu.
- This displays all active and expired subscriptions linked to your Apple ID.
- Find "Blockerx" in the list and tap it.
- The subscription details page appears, showing your renewal date and payment method.
- Tap "Cancel Subscription" or "Edit" and then "Cancel".
- Apple may offer a discounted renewal or free trial extension; ignore these and confirm cancellation.
- Confirm the cancellation by selecting "Confirm" or "Yes, cancel".
- Apple displays a confirmation message with your subscription end date.
- Screenshot the confirmation for your records.
- Store this proof on your device or email it to yourself immediately.
Cancelling on mac
If you subscribed through the Mac App Store or Apple's system preferences on macOS, use the following steps.
- Open "System Settings" and select "General" from the sidebar.
- On older macOS versions, open "System Preferences".
- Click your Apple ID icon in the sidebar and select "Media & Purchases" or equivalent.
- You may be prompted to authenticate.
- Select "Manage subscriptions".
- A list of your active subscriptions appears.
- Find Blockerx and click "Edit" or "Cancel".
- Confirm cancellation by clicking the confirmation button.
How to cancel Blockerx via google play
If you subscribed through Google Play on an Android device or via the Google Play website, Google manages your subscription.
Cancelling on an android device
- Open the Google Play app on your Android device.
- Tap the profile icon at the top-right.
- Select "Manage your Google Account" or "Payments and subscriptions".
- Navigate to the "Payments and subscriptions" tab if not already visible.
- Tap "Subscriptions".
- You see a list of all active subscriptions.
- Find Blockerx and tap it.
- The subscription details page appears.
- Tap "Cancel subscription" and confirm.
- Google may display a retention offer; ignore this and proceed with cancellation.
- Confirm by tapping "Yes, cancel" or the equivalent button.
- Screenshot the cancellation confirmation.
- Google displays a message confirming your subscription ends on a specific date.
Cancelling via the google play website
You may also cancel through your browser on a computer.
- Visit play.google.com and sign in with your Google account.
- Ensure you use the same Google account linked to your Blockerx subscription.
- Click the profile icon and select "Manage your Google Account".
- Navigate to "Payments and subscriptions" tab.
- Click "Subscriptions" and find Blockerx.
- The same interface as the mobile app appears.
- Click "Cancel subscription" and confirm the action.
- Take a screenshot of the final confirmation page.
Understanding Blockerx refund policy and your rights
Your right to a refund depends on when you cancel and your purchase platform's policy.
14-day statutory cooling-off refund
Under the Consumer Protection (Fair Trading) Act, you have a statutory right to cancel any distance purchase (online, app, or phone order) within 14 days of purchase and receive a full refund, provided the service has not been substantially performed. For subscriptions, this means if you cancel within 14 days of your first charge, you are entitled to recover that charge. To claim this refund, include explicit reference to the 14-day cooling-off period in your cancellation request.
Refunds after the 14-day period
After the statutory 14-day window, refunds depend on Blockerx's stated terms and the platform you used. If you subscribed through Apple or Google, those companies handle refunds according to their policies-contact Apple Support or Google Play Support directly, not Blockerx. Yafee recommends checking Blockerx's privacy policy and terms of service for any voluntary refund policy they offer. If no refund policy exists and you cancel outside the 14-day period, you forfeit refunds for any paid period remaining. Your final charge occurs on your next scheduled renewal date; cancellation prevents future charges but does not recover past payments outside the statutory period.
Blockerx pricing and billing cycles
Understanding your billing cycle helps you anticipate your final charge date.
| Subscription plan | Billing frequency | Cancellation timing |
|---|---|---|
| Premium Monthly | Every 30 days | Cancel before renewal date to avoid next month's charge |
| Premium Annual | Every 365 days | Cancel before renewal date to avoid next year's charge |
| Basic Monthly | Every 30 days | Cancel before renewal date to avoid next month's charge |
| Basic Annual | Every 365 days | Cancel before renewal date to avoid next year's charge |
| Lifetime Access | One-time payment | No recurring charges; no cancellation needed |
What happens after you cancel Blockerx
Cancellation does not end your access immediately; instead, you retain access until the end of your current billing cycle. You are not charged again after cancellation, regardless of what the app displays.
Your access and grace period
Once you cancel, Blockerx grants you access to premium features until your subscription end date. This grace period allows you to continue using the service for which you have already paid. Your account remains active on that platform (Apple, Google, or Blockerx direct) but does not renew. If you wish to reactivate your subscription before the end date, you can do so in the same settings where you cancelled; reactivation restarts your billing cycle.
Verifying your cancellation
Within 3 to 5 working days of cancellation, verify that no further charges appear on your bank statement or credit card. Monitor your account for two full billing cycles to confirm no duplicate charges occur. If a charge appears after cancellation, contact your payment provider immediately and report the transaction as unauthorised. Yafee recommends keeping all cancellation confirmation emails and screenshots for at least one year in case a dispute arises.
Common mistakes when cancelling Blockerx
Many users inadvertently prolong their subscriptions by taking the wrong cancellation path. You are not alone in this confusion; the following mistakes are easily avoidable with clear guidance.
Contacting Blockerx support if you subscribed through apple or google
If you bought your subscription through the Apple App Store or Google Play, Blockerx support cannot cancel it on your behalf. Blockerx does not hold your billing information or subscription status when you purchase through a third-party app store. Contacting Blockerx support in this scenario wastes 3 to 5 days waiting for a response explaining that they cannot help. Instead, cancel directly through Apple Settings or Google Play-this takes under two minutes and is effective immediately.
Deleting the app instead of cancelling the subscription
Removing the Blockerx app from your device does not cancel your subscription. Your recurring billing continues in the background, and you remain charged every month or year until you explicitly cancel through the subscription settings. Reinstalling the app later reactivates access to your account, but billing does not resume-only reactivation through your subscription settings restarts charges.
Cancelling within hours of the renewal date
If you cancel Blockerx within a few hours of your scheduled renewal date, the renewal may process before your cancellation takes effect. Billing systems operate on scheduled tasks that run at specific times; a cancellation request submitted at 11:59 pm may not prevent a charge at 12:00 am the following day. To be safe, cancel at least 24 hours before your renewal date. Check your account settings to confirm your exact renewal time, and cancel well in advance.
Assuming no email confirmation means no cancellation
Not all cancellations generate an immediate email confirmation, particularly through Apple and Google. Cancellation is effective the moment you tap "Confirm" in the app; the absence of a follow-up email does not mean the cancellation failed. Check your subscription settings in Apple or Google accounts 24 hours later to confirm the subscription no longer appears or shows "Cancelled" status.
If Blockerx refuses to cancel or continues billing
If Blockerx or your payment platform refuses to cancel your subscription or continues charging after cancellation, your consumer rights provide clear escalation routes.
Your legal position
Under the Consumer Protection (Fair Trading) Act, Blockerx must cancel your subscription within a reasonable timeframe-typically no more than 14 days from your written request. If Blockerx refuses, claims you did not request cancellation, or continues billing after cancellation, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's statutory consumer protection authority and can investigate your complaint, demand refunds on your behalf, and escalate matters to enforcement action if warranted.
Escalating via the consumers association of singapore
- Gather all evidence of your cancellation request and Blockerx's refusal.
- Collect email correspondence, screenshots of cancellation confirmations, bank statements showing unwanted charges, and any rejection messages from Blockerx.
- Visit the CASE website (case.org.sg) and file a formal complaint.
- CASE provides an online complaints form and accepts complaints via post or in-person at their office.
- Yafee recommends using the online form for faster processing.
- Describe your cancellation attempts, the dates you requested cancellation, and the charges that occurred after cancellation.
- Attach copies of all supporting documents.
- Specify the amount of money at stake (total unwanted charges).
- CASE will contact Blockerx within 3 to 5 working days and request a response.
- Blockerx must provide evidence that your cancellation was processed or explain why it was refused.
- If Blockerx cannot justify its refusal, CASE will recommend a refund and escalate if necessary.
- CASE has no direct enforcement power but can refer your case to the Ministry of Sustainability and the Environment (MSE) for statutory investigation.
Disputing unauthorised charges with your bank
If Blockerx continues billing after you cancel, you may also file a dispute with your bank or credit card issuer. Contact your bank immediately and request a chargeback or reversal of the unwanted transaction. Provide your bank with copies of your cancellation confirmation and the unauthorised charges. Your bank can reverse transactions up to 180 days in the past (subject to banking regulations) and may refund you while investigating the dispute.
Preventing future unwanted charges
After cancellation, take steps to prevent re-subscription or billing errors.
Remove payment methods linked to your account
Log into your Blockerx account (if direct subscription) or your Apple/Google account and remove any payment methods associated with Blockerx. This prevents accidental re-billing if you reinstall the app. You can re-add a payment method later if you decide to resubscribe.
Enable transaction alerts on your bank account
Set up email or SMS notifications from your bank for any transaction over SGD $5. This alerts you immediately if an unexpected charge occurs, allowing you to dispute it within hours rather than weeks.
Mark your cancellation email as important
If Blockerx sent a cancellation confirmation email, flag it as important and create a folder for subscription records. Yafee recommends maintaining a document listing all your subscriptions, renewal dates, and cancellation confirmations for easy reference and proof in case of disputes.
Checklist for cancelling Blockerx
Use this checklist to ensure you complete each step correctly.
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you purchased Blockerx (direct, Apple, or Google) | [ ] Complete |
| 2 | Cancel through the correct platform using the steps above | [ ] Complete |
| 3 | Screenshot or save the cancellation confirmation message | [ ] Complete |
| 4 | Wait 3 to 5 working days for a confirmation email (if applicable) | [ ] Complete |
| 5 | Monitor your bank statement for 2 billing cycles to verify no new charges | [ ] Complete |
| 6 | If a charge occurs after cancellation, contact your bank immediately | [ ] Complete |
Contacting Blockerx and alternative support channels
If you need further assistance with your cancellation, the following channels are available.
Blockerx official contact details
Blockerx's primary corporate address and support contact are based in the United Arab Emirates, as stated in their terms of service and privacy policy. The company's registered office is located in Dubai. For email support, contact [email protected]. Response times typically range from 3 to 5 working days. A historical address (San Francisco) corresponds to a prior corporate entity (Atmana Inc.) and may no longer be active; use the Dubai address and email as your primary contact method.
Yafee has guided thousands of Singapore users through subscription cancellations, and we understand that navigating payment platforms and consumer rights can feel overwhelming. By following the steps outlined above, you now have a clear path to cancel Blockerx, protect yourself from future charges, and escalate to CASE if needed. Your rights under the Consumer Protection (Fair Trading) Act are absolute-Blockerx cannot legally prevent you from cancelling or charge you after you do. Take action today, document your cancellation, and monitor your account. Yafee remains here to support consumer rights across Singapore.