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Frequently asked questions
Cancel Axiom: Your Complete Guide
How to cancel Axiom in singapore: your step-by-step guide to stopping recurring charges
Why you might want to cancel Axiom
Strength training memberships promise transformation, but your circumstances change. You may discover the program doesn't align with your fitness goals, your schedule no longer permits attendance, or you've found a studio that suits your body and budget better. Whatever your reason, cancelling Axiom should be straightforward. At Yafee, we ensure you understand every step before you take it, grounding your decision in Singapore's consumer protection framework.
Common reasons to cancel Axiom
You may want to cancel because the training intensity feels unsuitable, recurring charges strain your finances, you've hit a plateau and need variety, or you prefer a different trainer's approach. Life changes trigger cancellations too: a job relocation, shift work, injury recovery, or family commitments can make your subscription incompatible with your circumstances. None of these reasons require justification. Your decision to cancel is entirely yours, and your membership agreement must respect that right.
What you should know before cancelling
In Singapore, digital fitness subscriptions like Axiom do not automatically trigger a 14-day cooling-off period once you've accessed the service. Under the Consumer Protection (Fair Trading) Act, this exemption applies to digital content already supplied. Understanding your refund rights before submission is critical. Yafee recommends reviewing Axiom's refund policy and noting your next billing date before requesting cancellation. This preparation prevents disputes and clarifies what Axiom owes you after cancellation.
Axiom pricing and billing in singapore
Axiom offers tiered subscription options across weekly and monthly cycles, with all prices listed in Singapore dollars (SGD).
Current plan options and costs
Below is a breakdown of Axiom's publicly listed plans for the Singapore market. Confirm current pricing on axiom.sg or in the app, as promotions and rates change regularly.
| Plan name | Billing period | Price (SGD) | Best for |
|---|---|---|---|
| Premium Plan | Monthly | S$39.98 | Committed members wanting full features |
| Basic Plan | Monthly | S$29.98 | Members exploring the platform |
| Premium Plan | Weekly | S$14.98 | Short-term trial or flexible commitment |
| Basic Plan | Weekly | S$9.98 | Budget-conscious newcomers |
Understanding auto-renewal and your billing cycle
Axiom operates on auto-renewing subscriptions. Your plan renews automatically at the end of each billing cycle unless you cancel beforehand. You bear responsibility for cancelling before your renewal date to prevent future charges. Critically, cancellation stops future billing but does not refund unused time in your current paid period. If you cancel mid-cycle, you retain access until your billing date arrives, after which your subscription terminates. Yafee emphasises this distinction: cancellation is immediate; refunds of paid time are not automatic under Axiom's terms.
Your consumer rights and legal position
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when cancelling a subscription service.
Legal framework for digital subscriptions in singapore
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. Axiom must not impose hidden cancellation fees or create unjust barriers to withdrawal. The Act specifies that digital content already supplied cannot be refunded merely because you change your mind, but Axiom must present its cancellation process clearly and honour genuine breaches of contract or misrepresentation on their part. If Axiom charges you after you've cancelled, or refuses to acknowledge your cancellation request, you have grounds to dispute the charge with your bank or escalate to the Consumers Association of Singapore (CASE).
Your legal position
You have the right to cancel your Axiom subscription at any time. Axiom must provide a cancellation mechanism that is as simple as the sign-up process. If you cancel before your renewal date, you are entitled to access until that date; Axiom cannot charge you beyond that point. If Axiom refuses to cancel your account or continues billing after you've submitted cancellation, contact CASE or your payment provider to dispute the charge. Your right to cancel is absolute; Axiom cannot impose penalty fees or require you to provide extensive justification.
How to cancel Axiom through your account
The most direct route is cancelling through your online account, where you control the process immediately without waiting for support responses.
Cancel via the Axiom website
- Visit axiom.sg and log in with your email address and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Check your spam folder if the reset email doesn't arrive within five minutes.
- Navigate to your account settings or subscription management page.
- Look for a "Subscriptions," "Billing," "Account," or "Settings" menu option in your profile area.
- This section typically appears in the top-right menu or under your profile name.
- Locate your active Axiom subscription in the list.
- The page displays your current plan, renewal date, payment method, and billing history.
- Verify the renewal date so you understand when charges will cease.
- Select "Cancel subscription," "Manage subscription," or similar button next to your active plan.
- Axiom may ask you to confirm your reason for cancellation; select a reason or leave feedback without obligating yourself to stay.
- Review the cancellation summary and confirm when prompted.
- You should receive an on-screen confirmation and a confirmation email within minutes.
- Save or screenshot this confirmation as proof of cancellation.
- Monitor your billing for the next cycle.
- Verify that no charge appears on your payment method after your renewal date passes.
- If a charge occurs, contact Axiom support or your bank immediately to dispute it.
Cancel via the Axiom mobile app
- Open the Axiom app on your iOS or Android device and log in.
- Use the same email and password as your website account.
- Tap your profile icon or menu button, typically in the top-left or bottom-right corner.
- This opens your account menu.
- Select "Subscriptions," "Billing," or "Account settings."
- This section mirrors the website version.
- Tap "Cancel subscription" or "Manage subscription" next to your active plan.
- Follow the on-screen prompts to confirm your reason and final cancellation.
- Confirm the cancellation when prompted.
- You receive an immediate notification and a confirmation email within minutes.
Request cancellation via customer support
If you cannot locate the cancellation option online, contact Axiom's support team directly. This route is slower but creates a documented record of your cancellation request.
- Visit axiom.sg and locate the "Contact us," "Support," or "Help" section.
- This typically appears in the footer or a help menu.
- Complete the support form or email Axiom's support address with the subject "Subscription cancellation request."
- Include your full name, email address, and account phone number.
- State clearly: "I request cancellation of my Axiom subscription effective immediately."
- Ask for written confirmation of cancellation.
- Send the email and retain a copy for your records.
- Axiom typically responds within 2-3 business days in Singapore.
- Monitor your email for their cancellation confirmation.
- If you do not receive confirmation within one week, escalate your request in writing.
After you cancel: what happens next
Cancellation is not instantaneous; understanding the timeline prevents anxiety and billing surprises.
Immediate post-cancellation steps
Within minutes of cancelling, Axiom sends a confirmation email. You retain access to your account and workouts until your next renewal date. Your payment method is removed from Axiom's system, preventing accidental re-billing. Yafee recommends taking three actions immediately: save your confirmation email in a dedicated folder, screenshot your cancellation confirmation from the app or website, and note your final access date in your calendar. This documentation protects you if disputes arise.
Access during your notice period
If you cancel on day 10 of a 30-day billing cycle, you retain full access for the remaining 20 days. Axiom cannot revoke your access early or degrade your plan's features after cancellation. You can use your subscription as normal until midnight on your renewal date. After that date, your login ceases to work, and you can no longer access workouts, coaching, or community features.
Monitoring your billing after cancellation
Set a phone reminder for two days before your renewal date. Check your bank statement on that date to confirm no charge appears. If Axiom charges you after cancellation, contact your bank immediately to dispute the transaction. Provide your cancellation confirmation email as evidence. Most banks reverse unauthorised charges within 7-10 business days. Simultaneously, email Axiom's support team with the subject "Unauthorised charge after cancellation" and attach your confirmation email. Yafee has helped thousands of consumers cancel subscriptions safely; persistence and documentation are your strongest tools if Axiom fails to honour your cancellation.
Refunds and what you are entitled to
Refund eligibility depends on when you cancel and whether Axiom breached its obligations to you.
Refunds for unused subscription time
Under Axiom's standard terms, cancellation does not refund unused time in your current billing cycle. If you pay S$39.98 for a monthly plan on day 1 and cancel on day 15, Axiom retains the full S$39.98. This aligns with Singapore's Consumer Protection (Fair Trading) Act, which exempts digital content already supplied from refund rights. However, if you cancel because Axiom misrepresented the service, failed to deliver promised features, or made the cancellation process deliberately difficult, you may have grounds to claim a refund. Yafee advises documenting any misrepresentation in screenshots or emails before escalating.
Refunds for service failures or misrepresentation
If Axiom promised features you did not receive, such as unlimited coaching or on-demand workouts, and you cancelled because of this failure, you have grounds to request a partial refund. Contact Axiom's support team in writing, describing what was promised versus what you received, and request a refund for the failed service period. If Axiom refuses, escalate to the Consumers Association of Singapore (CASE). CASE handles disputes over S$100 or more and can mediate or recommend remedies. Provide all evidence: screenshots, emails, your cancellation confirmation, and your payment receipts.
Chargebacks for continued billing after cancellation
If Axiom charges you after your cancellation date, file a chargeback dispute with your bank immediately. Contact your bank's dispute team (typically in the app or via a phone number on your card) and report the unauthorised charge. Provide your cancellation confirmation email as proof of authorization withdrawal. Banks investigate chargebacks within 10-15 business days and usually reverse the charge in your favour. Do not delay this step; most banks have dispute windows of 60-120 days from the transaction date.
Common cancellation mistakes to avoid
Most cancellation problems stem from avoidable oversights. Taking care at each stage protects your finances and your peace of mind.
Mistake 1: assuming cancellation is instant
Cancellation stops future billing but does not terminate your access immediately. If you cancel expecting to lose access today and re-sign-up tomorrow, you will find access persists and may confuse your billing cycle. Note your final access date and wait until after that date before re-enrolling if you wish to rejoin.
Mistake 2: deleting your confirmation email
Your cancellation confirmation email is your proof of submission. If Axiom later claims it never received your cancellation, this email is your defence. Retain it for at least six months after your final billing date. Store it in a dedicated folder or forward it to a backup email address.
Mistake 3: not checking your bank statement after renewal date
Axiom may continue billing due to a technical error or a system glitch. You must actively verify that no charge appears. Set a calendar reminder for two days after your scheduled final access date, then check your statement. Early detection lets you dispute the charge quickly.
Mistake 4: contacting support but not requesting written confirmation
If you email Axiom to cancel, always ask for written confirmation in the same email. A response saying "your cancellation has been processed" is weak evidence if a later charge occurs. Request explicit confirmation: "Please confirm in writing that my subscription is cancelled effective [date], and that no further charges will apply."
Mistake 5: cancelling mid-contract if a term commitment applies
Check whether you signed a 3-month, 6-month, or 12-month commitment. If you did, Axiom may impose an early termination fee. Review your original receipt or account page before cancelling. If a fee applies and you dispute it, contact Axiom to negotiate or escalate to CASE if the fee is excessive or not clearly disclosed.
Comparison of cancellation methods
Each cancellation route has advantages and disadvantages. Choose based on your comfort and need for documentation.
| Method | Speed | Documentation | Best for |
|---|---|---|---|
| Website self-service | Instant | Email confirmation + screenshot | Most users; fastest and simplest |
| Mobile app self-service | Instant | Email confirmation + screenshot | Users without desktop access |
| Email support | 2-3 business days | Email thread with confirmation | Users wanting written record or unable to access self-service |
| CASE escalation | 7-14 days | Formal mediation record | Disputes over refunds or continued billing |
Review your cancellation: a final checklist
Before considering your cancellation complete, verify every point below to ensure Axiom cannot re-bill you.
- Confirmation email received and saved in a dedicated folder or backup email.
- Screenshot taken of your account page showing cancellation status (if available).
- Your final access date noted in your calendar.
- Your payment method confirmed removed from Axiom's system (check via your account).
- Bank statement checked two days after your final access date to confirm no charge.
- If a charge appears, bank dispute filed immediately with your cancellation email as evidence.
- If support was contacted by email, a copy of the email thread retained for six months.
Getting help if Axiom refuses to cancel
If Axiom ignores your cancellation request or continues billing after you cancel, escalation routes exist under Singapore law.
Step 1: escalate to Axiom directly
Send a formal written request to Axiom's support email with the subject "Urgent: cancellation not processed." State your cancellation date, your account email, and the charge(s) that should not have occurred. Request a written response within five business days. Retain this email and Axiom's response.
Step 2: contact your payment provider
File a dispute with your bank, credit card company, or payment app (e.g., GCash, PayNow, credit card issuer). Provide your cancellation confirmation email and any correspondence with Axiom. Your provider investigates within 10-15 business days and typically reverses the charge in your favour.
Step 3: escalate to CASE
If the charge exceeds S$100 and remains unresolved after 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call 6100-0820. CASE mediation is free and resolves most disputes within 30 days. Provide all evidence: your cancellation confirmation, payment receipts, and email correspondence.
Step 4: report to the competition and consumer commission of singapore (CCCS)
If Axiom engages in unfair or deceptive practices (such as hidden cancellation fees or making cancellation deliberately difficult), file a complaint with the CCCS at cccs.gov.sg. The CCCS enforces the Consumer Protection (Fair Trading) Act and can investigate whether Axiom breached your rights.
Key takeaways on cancelling Axiom in singapore
Cancelling Axiom is straightforward when you understand the process and your legal rights. The fastest route is self-service cancellation through the Axiom website or app, taking fewer than five minutes. Cancellation stops future billing immediately but does not refund unused time in your current cycle; you retain access until your next renewal date. Under Singapore's Consumer Protection (Fair Trading) Act, Axiom must honour your cancellation without penalty fees or delay. If disputes arise, your confirmation email is your evidence; save it. Yafee understands that subscriptions sometimes don't fit your life, and your right to cancel without barriers is non-negotiable. If Axiom refuses to cancel or continues billing, escalate to CASE or your bank without hesitation. Yafee has helped thousands of consumers cancel memberships safely by ensuring they document every step and know their rights. Take action today: verify your renewal date, submit your cancellation, and monitor your billing one final time.
Contact information for Axiom in singapore
Axiom's primary address in Singapore is R3 Fitness Pte Ltd, operating the Axiom boutique studio. For cancellation requests, visit axiom.sg and use the in-app or website support form. Most cancellations are processed within minutes through self-service; support responses typically arrive within 2-3 business days. If you require escalation, document your cancellation attempt and contact the Consumers Association of Singapore at case.org.sg or 6100-0820. Yafee recommends always retaining proof of your cancellation request to protect yourself from continued billing.
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