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Frequently asked questions
Cancel Audiobook.Com: The Right Way
How to cancel Audiobook.Com in singapore and reclaim your money
What Audiobook.Com is and why you might want to leave
Audiobook.Com is a subscription service that delivers access to thousands of audiobooks across fiction, self-help, business and educational categories. You stream or download titles to your phone, tablet or web browser, and your membership renews automatically each month or year until you terminate it.
The platform operates through direct billing on their website, or through Google Play for Android users and Apple's App Store for iOS devices. Many subscribers enjoy the breadth of the catalogue, but if you've discovered the library limited, the app unstable, or the recurring charges unexpected, cancelling is straightforward once you understand the correct procedure.
At Yafee, we assist thousands of consumers each month in cancelling unwanted subscriptions and recovering unfair charges. Audiobook.Com cancellations rank among the most common requests we process, and we will guide you through every step so you exit without confusion or hidden fees.
Common reasons to cancel Audiobook.Com
You might cancel because you consume audiobooks faster than new releases arrive, or you prefer a competing platform such as Scribd or Spotify. Others cancel after signing up for a free trial and discovering the subscription activated automatically without explicit consent. Some users report the app crashes frequently, or they simply wish to reduce monthly discretionary spending. Whatever your reason, your decision to cancel is valid, and Yafee is here to ensure the process runs smoothly.
What this guide covers
We will show you exactly how to cancel via the web portal, Google Play, and Apple's App Store. We will explain what happens to your access and library after cancellation, whether you qualify for a refund, and what consumer rights protect you in Singapore if Audiobook.Com refuses to act fairly.
Your consumer rights in singapore
Before you cancel, understand the legal protections that back you up if the company refuses your request or acts unfairly.
Consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act shields you against unfair contract terms, misleading advertising, and failure to deliver services as promised. This law applies even if Audiobook.Com's terms state "no refunds" or "non-refundable subscriptions".
If you were charged without clear consent, promised a free trial that converted without warning, or the service failed to work as described, you have grounds to request a refund or credit. Audiobook.Com cannot hide behind generic cancellation policies when those policies breach fair-trading principles.
Your legal position: The Consumer Protection (Fair Trading) Act gives you the right to cancel if the company engaged in misleading conduct, failed to honour a free trial promise, or charged you without unambiguous consent. You are not bound by a "no refund" clause if that clause itself is unfair or if the company misrepresented the offer.
When to escalate to CASE
If Audiobook.Com ignores your refund request or refuses to cancel your account, contact the Consumers Association of Singapore (CASE). CASE mediates complaints for free and can pressure the company to honour your rights. Keep screenshots of the sign-up page, proof of all charges, and any customer service replies that refuse your request; these form your evidence.
Audiobook.Com pricing and subscription plans
Pricing varies based on your subscription tier and your account setup.
| Plan type | Cost (SGD) | Renewal cycle | Monthly credits |
|---|---|---|---|
| Monthly Premium | $19.95-$24.95 | Every 30 days | 1 credit |
| Annual Premium | $179.95-$219.95 | Every 365 days | 12 credits per year |
| Plus membership | $39.95-$49.95 | Every 30 days | 2 credits |
| Audiobooks Plus | $99.95-$119.95 | Every 30 days | Unlimited access |
| Pay-as-you-go | Per audiobook ($9.95-$49.95) | No renewal | N/A |
Log into your Audiobook.Com account and navigate to Account Settings or Subscription to confirm your exact plan and next renewal date. This information is essential before you initiate cancellation.
How to cancel Audiobook.Com on the web
Cancelling via the Audiobook.Com website is the most direct method and leaves a clear digital record of your request.
Step 1: log into your account
- Visit the Audiobook.Com website and sign in with your email and password.
- Confirm you have access to the email address associated with your account; Audiobook.Com will send a cancellation confirmation to that address.
Step 2: navigate to your subscription settings
- Click on your account menu (usually in the top right corner, labelled "My Account" or "Profile").
- Select "Subscription", "Billing", or "Manage Subscription" from the dropdown menu.
- You will see your active plan, the next renewal date, and payment method.
Step 3: initiate cancellation
- Click "Cancel Subscription" or "End Membership".
- Audiobook.Com may display a retention offer or ask you to confirm your reason for leaving. You are not obligated to accept any offer or provide a reason; simply proceed with cancellation.
- If prompted to choose a cancellation reason, select the option that best reflects your situation, or leave it blank if no option applies.
Step 4: confirm cancellation
- Review the cancellation summary. Verify your current plan, the final charge date, and the cancellation effective date.
- Click "Confirm Cancellation" or similar button.
- A confirmation message will appear on screen, and Audiobook.Com will send a confirmation email to your registered address within minutes.
Step 5: save your confirmation email
- Do not delete the confirmation email. Archive it in a dedicated folder or print it as a PDF.
- This email is your proof that you cancelled on a specific date and serves as evidence if a dispute arises.
How to cancel Audiobook.Com via google play
If you subscribed through the Google Play Store on an Android device, you must cancel via Google Play, not through Audiobook.Com's website.
Step 1: open google play on your android device
- Tap the Google Play Store app on your Android phone or tablet.
- Navigate to the menu (hamburger icon in the top left) and select "Subscriptions".
Step 2: find Audiobook.Com in your subscription list
- Scroll through your active subscriptions until you locate Audiobook.Com.
- Tap it to open the subscription details page.
Step 3: cancel the subscription
- Tap "Cancel Subscription".
- Google Play will ask you to confirm the cancellation and may offer a retention bonus (discount, free month, etc.). You are free to decline any offer.
- Tap "Cancel Subscription" again to complete the action.
Step 4: verify cancellation
- Return to your subscription list. Audiobook.Com should no longer appear under active subscriptions, or it should display a "Cancelled" or "Expiring on [date]" label.
- Google Play will send a confirmation email to your Gmail account.
How to cancel Audiobook.Com via apple's app store
If you subscribed through the Apple App Store on an iPhone or iPad, you cancel through Apple, not Audiobook.Com directly.
Step 1: open settings on your apple device
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen, then select "Subscriptions".
Step 2: locate Audiobook.Com
- Scroll down your active subscriptions and find Audiobook.Com.
- Tap it to view your subscription details.
Step 3: cancel the subscription
- Tap "Cancel Subscription".
- Apple may display a retention screen offering discounts or extended access. You may decline and proceed with cancellation.
- Confirm the cancellation when prompted.
Step 4: confirm your cancellation status
- Return to the subscription list. Audiobook.Com will show a "Cancelled" status or display the final access date.
- Apple will send a confirmation email to your Apple ID email address.
What happens after you cancel
Cancellation does not mean you lose access immediately; the timing depends on when your current billing cycle ends.
Access and library after cancellation
Once your final billing cycle ends, you lose access to all borrowed or streamed audiobooks. Any audiobooks you purchased outright (not through subscription credits) remain in your library. Download any essential titles to your device before the cancellation effective date if you wish to keep them offline.
Unused credits
Audiobook.Com does not issue refunds for unused monthly or annual credits. If you have credits remaining, use them before your final renewal date. Yafee recommends applying them to audiobooks you have wanted to purchase, or gifting them to another user if the platform permits.
Pause instead of cancel
Some subscription services allow you to pause your account for a set period rather than cancelling outright. Check your subscription settings before you cancel; if Audiobook.Com offers a pause option and you think you might return, pausing may be preferable.
Can you get a refund from Audiobook.Com
Refunds are not automatic, but you may qualify under Singapore consumer law.
Refunds for unexpected charges
If you were charged without giving clear consent, or if Audiobook.Com failed to disclose the automatic renewal clearly, you have grounds to request a refund. The Consumer Protection (Fair Trading) Act protects you in these circumstances, regardless of what the company's terms say.
Refunds for free trials that converted without warning
If you signed up for a free trial and the paid subscription began without explicit notification or your consent, Audiobook.Com must refund the charge. Send a detailed email to their customer service team, attach screenshots of the sign-up page, and cite the Consumer Protection (Fair Trading) Act.
Refunds for service failure
If the app crashed frequently, did not function as advertised, or you could not access your purchased titles, you may request a partial or full refund. Document the technical failures with screenshots and dates, then contact Audiobook.Com's support team.
How to request a refund
- Email Audiobook.Com's customer support team with a clear subject line: "Refund Request for Subscription Charge on [Date]".
- Explain the reason for your refund request and cite the relevant consumer protection law (Consumer Protection (Fair Trading) Act).
- Attach supporting evidence: screenshots of the sign-up page, proof of charges, and any communications from Audiobook.Com.
- Request a response within 14 days.
- If Audiobook.Com refuses or does not respond, escalate your complaint to CASE (Consumers Association of Singapore).
Common mistakes when cancelling
Cancelling a subscription is simple once you know the process, but a few oversights can leave you vulnerable to continued charges.
Mistake 1: confusing cancellation with app deletion
Deleting the Audiobook.Com app from your phone does not cancel your subscription. You must log in and cancel through the account settings or app store subscription menu. Many users delete the app and assume they are free, only to discover charges months later.
Mistake 2: not saving the confirmation email
Do not rely on memory or a screenshot of the cancellation page. Save the confirmation email that Audiobook.Com or Google Play or Apple sends you. This email is your proof that you cancelled on a specific date and that the company acknowledged your request.
Mistake 3: cancelling shortly before a renewal date without checking the exact date
If you cancel on day 28 of your 30-day billing cycle, you may still be charged on day 30. Check your next renewal date before cancelling. If you want to avoid a final charge, cancel at least two days before the renewal date.
Mistake 4: not checking the cancellation reason or retention offer carefully
Some users accidentally re-subscribe when clicking through a retention offer. Read every button label before clicking. If an offer appears, and you do not want it, click "No, cancel anyway" or "Decline offer", not "Accept" or "Continue".
Mistake 5: cancelling through the wrong channel
If you subscribed via Google Play, cancelling via the Audiobook.Com website will not work; Google Play will still charge you. Always cancel through the same channel you used to subscribe. Yafee recommends confirming your subscription method in your account settings before you initiate cancellation.
Comparison of cancellation methods
Each cancellation method has different pros and cons. Choose the approach that suits your situation.
| Method | Time to cancel | Confirmation proof | Best for |
|---|---|---|---|
| Web portal | 2-3 minutes | Email receipt | Most users; fastest |
| Google Play | 3-5 minutes | Google Play email | Android users; app-store subscriptions |
| Apple App Store | 3-5 minutes | Apple ID email | iOS users; app-store subscriptions |
| Email to support | 24-48 hours | Reply email | Technical issues; disputes |
Cancellation checklist
Use this checklist to ensure you do not miss any step.
- Confirm your subscription method (web, Google Play, or Apple App Store).
- Log into your Audiobook.Com account and navigate to subscription settings.
- Note your next renewal date and final billing amount.
- Download or export any essential audiobooks or notes before cancellation.
- Use any remaining credits on titles you want to keep.
- Click "Cancel Subscription" and follow all on-screen prompts.
- Confirm the cancellation status on the final page.
- Save and archive the confirmation email in a dedicated folder.
- Check your email (including spam) for a confirmation message within 24 hours.
- Monitor your next billing date to confirm no charge occurs.
- If a charge appears after cancellation, contact Audiobook.Com support immediately with your confirmation email as proof.
Contact information for Audiobook.Com
If you encounter technical issues during cancellation or need to dispute a charge, use the following contact details.
Customer support email
Send cancellation disputes, refund requests, and technical issues to Audiobook.Com's support email. Visit their website's "Contact Us" page to locate the current email address, as it may change.
Corporate mailing address
Audiobook.Com's corporate office is located at Buffalo, New York, USA. Their Canadian headquarters is in Burlington, Ontario. Send formal complaints or registered letters to these addresses if email support does not resolve your issue within 14 days.
CASE escalation
If Audiobook.Com refuses to cancel or issue a refund, file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate the company's conduct and mediate on your behalf at no cost. Include all supporting evidence: screenshots, confirmation emails, and a detailed timeline of your attempts to contact the company.
Summary and next steps
Cancelling Audiobook.Com is straightforward when you follow the correct procedure for your subscription method. Whether you subscribed via the web portal, Google Play, or Apple's App Store, you now know exactly how to terminate your account, what to expect afterwards, and how to recover your money if the company charges unfairly.
Save your confirmation email, monitor your next billing date, and escalate to CASE if Audiobook.Com refuses your cancellation request. Singapore's Consumer Protection (Fair Trading) Act backs your right to cancel, and neither a generic "no refund" clause nor unexpected charges can override that protection.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges across Singapore. If you encounter resistance from Audiobook.Com or need further assistance navigating your consumer rights, visit Yafee to access expert guidance, template letters, and ongoing support. Yafee is here to ensure you exit any subscription with confidence and clarity.