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Frequently asked questions
Cancel Antares: The Right Way
How to cancel Antares in singapore: your complete step-by-step guide
What Antares is and why you might want to cancel
Antares is a cloud-based marketing automation platform designed to help e-commerce businesses and digital marketers manage campaigns, segment audiences and automate marketing workflows through a web-based dashboard. You log into your account via your browser to set up campaigns, monitor performance metrics and adjust subscription settings in real time.
You may have signed up for Antares to test its campaign management capabilities, but if it no longer fits your workflow, costs more than your current budget allows, or hasn't delivered the results you expected, cancelling is straightforward once you know the correct procedure. Yafee has guided thousands of users through subscription cancellations, and this guide walks you through exactly how to do it for Antares in Singapore.
How Antares billing works
Antares operates on a monthly or annual subscription model, with charges billed automatically to your registered payment method each billing cycle. The platform requires you to cancel through its official website or support channels; simply logging out or ignoring your account will not stop your recurring charges. This distinction catches many users off guard and leads to unexpected billing cycles.
Your subscription will renew automatically unless you complete the formal cancellation process before your next billing date. Consequently, acting quickly is essential to avoid another charge hitting your bank account.
Why cancelling matters for your finances
Forgotten or unused subscriptions drain your bank account month after month. In Singapore, while the Consumer Protection (Fair Trading) Act protects you from misleading conduct and unfair contract terms, the responsibility to cancel rests with you. Yafee recommends reviewing your subscriptions quarterly and cancelling any services you no longer actively use.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act affords you specific rights when managing subscription services.
Consumer protection (Fair trading) act: your statutory rights
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading representations and unconscionable conduct. If Antares made false claims about automatic cancellation, refund eligibility, or the ease of unsubscribing, you have grounds to dispute charges or lodge a complaint with the Consumers Association of Singapore (CASE).
Your legal position: Under Singapore law, you cannot be forced to accept a contract term that is grossly unreasonable or that strips you of fundamental consumer protections. If Antares refuses to process a valid cancellation request or continues billing after you have formally cancelled, you may dispute the charge through your bank, escalate to CASE, or pursue a small claims action if the amount justifies it.
What happens if Antares refuses to cancel
If you submit a cancellation request and Antares fails to honour it, or if the company continues charging after you have cancelled, take the following steps:
- Contact your bank or card issuer: Most Singapore banks allow you to raise a dispute or initiate a chargeback up to 120 days after an unauthorised or incorrectly processed charge. Provide your cancellation confirmation and evidence that the charge persisted after cancellation.
- File a complaint with CASE: The Consumers Association of Singapore (CASE) at www.case.org.sg offers free mediation and dispute resolution. Call them for advice on whether your case qualifies for their dispute resolution service.
- Document everything: Keep screenshots of your cancellation request, confirmation emails, support ticket numbers and all billing statements showing charges after cancellation. This documentation is critical if you escalate to your bank or CASE.
Yafee strongly advises saving every piece of correspondence related to your cancellation. This record becomes invaluable if you need to prove to your bank or CASE that you took reasonable steps to cancel.
How to cancel Antares: step-by-step procedure
Antares requires you to cancel through your account settings or by contacting support directly; there is no self-service online cancellation button in most cases.
Step 1: log into your Antares account
Open your web browser and navigate to the Antares login portal. Enter your email address and password to access your account dashboard. If you have forgotten your password, use the "Forgot Password" link to reset it via email before proceeding.
Step 2: locate your subscription and billing settings
Once logged in, look for a "Settings," "Account," "Billing" or "Subscription" menu option in the main navigation bar or sidebar. This section typically displays your current plan, billing date, payment method and renewal terms. Click on this section to view your subscription details.
Step 3: initiate the cancellation request
Within your billing or subscription settings, you should find a "Cancel Subscription," "Downgrade," or "Manage Subscription" button. Click it to proceed. The platform may present a cancellation survey asking why you are leaving; answering honestly helps Antares improve, but you are not obligated to complete it. Select your reason and click "Continue."
Step 4: confirm your cancellation and note the reference number
Antares will ask you to confirm that you wish to cancel. Review the cancellation terms, including when your access will terminate and whether you are entitled to a refund or pro-rated credit. After you confirm, the system should display a cancellation confirmation page with a reference number or ticket ID. Take a screenshot of this page immediately and note the date and time.
Step 5: verify cancellation via email
Antares should send you a confirmation email within 1 to 2 hours confirming that your subscription has been cancelled. Check your inbox and spam folder. If you do not receive a confirmation email within 24 hours, log back into your account or contact Antares support at the address listed below to confirm the cancellation was processed.
Step 6: confirm no further charges appear on your statement
Monitor your bank or payment card statement for the next 30 days. If you see another charge from Antares after your cancellation confirmation date, contact your bank immediately to dispute it and provide your cancellation evidence to Yafee or your financial institution.
Antares subscription pricing and plans
Understanding what you are paying for helps you decide whether to cancel or switch to a lower tier.
| Plan type | Billing cycle | Typical cost (SGD) | Best for |
|---|---|---|---|
| Starter / Basic | Monthly | $49-$99 | Small teams testing automation |
| Professional / Growth | Monthly or annual | $199-$499 | Mid-size e-commerce operations |
| Enterprise / Custom | Annual contract | Contact sales | Large-scale businesses with dedicated support |
| Free trial / freemium | Limited access | $0 (limited features) | Evaluating the platform before commitment |
If the full plan is too expensive, contact Antares support to inquire about downgrading to a lower-cost tier rather than cancelling entirely. A downgrade may preserve your data and workflows while reducing your monthly outlay.
Refund eligibility and what to expect after cancellation
Antares does not offer a statutory 14-day cooling-off period or automatic refunds for subscription services; all sales are typically final under the company's standard terms.
When you might qualify for a refund or credit
You may be eligible for a pro-rated refund or account credit in the following circumstances:
- You cancel mid-month and have overpaid for the full month (Antares may credit the unused portion to your account).
- You were charged without your informed consent or your payment method was used without authorisation.
- The service was not provided as described or has serious technical issues that prevent you from using it.
- You fall within the first 30 days of a new subscription and Antares's terms permit a money-back guarantee (confirm with support).
To request a refund, include your request in your cancellation email or support ticket. Explain the reason clearly and attach evidence (such as screenshots of service downtime or error messages). Yafee has found that polite, documented refund requests succeed more often than vague cancellation messages.
What happens to your data after cancellation
Upon cancellation, your access to the Antares platform will terminate on your final billing date or within 30 days, depending on the company's policy. You will no longer be able to log in, access your campaigns, reports or contact lists. Some platforms allow you to export your data before access ends; contact Antares support to confirm whether a data export option is available and how long you have to request it.
Avoiding unexpected charges after cancellation
Even after cancellation, monitor your payment method for the next billing cycle. If a charge appears, it may be a processing delay or a system error. Contact your bank to dispute it and forward your cancellation confirmation to Antares. Yafee recommends keeping your cancellation evidence for at least one year.
Common cancellation mistakes and how to avoid them
Cancellation is rarely complicated, but a few preventable mistakes can lead to continued billing and frustration.
Mistake 1: confusing logout with cancellation
Logging out of your Antares account or deleting the app from your device does not cancel your subscription. Your recurring charge will still process unless you formally cancel through your account settings or support. Always complete the official cancellation process outlined in the steps above.
Mistake 2: cancelling without checking your final billing date
Pay close attention to when your cancellation takes effect. If you cancel on day 1 of your monthly cycle, you may still be charged for the full month. If possible, time your cancellation to occur a day or two before your renewal date to minimise the overpayment.
Mistake 3: not saving your cancellation confirmation
Always screenshot your cancellation confirmation page and save the reference number. If Antares later claims you never cancelled, this evidence protects you in disputes with your bank or CASE. Do not rely on memory; written proof is essential.
Mistake 4: ignoring charges after cancellation
If a charge appears after your confirmed cancellation date, act immediately. Contact your bank and Antares support within 30 days to dispute it. Waiting longer makes it harder to prove the charge was unauthorised or incorrect. Yafee advises setting a phone reminder on your renewal date to check your statement within 48 hours.
Antares contact information and support channels
To initiate cancellation or escalate a billing dispute, use the following contact details for Antares.
Official Antares support and cancellation address
Company name: Antares Marketing
Business type: Sole proprietorship
Registration date: 20 September 2025
Jurisdiction: Singapore
Contact Antares support through your account dashboard or by replying to any existing support email. If you do not have a support email address or cannot access your account, visit the Antares website to locate a "Contact Us" page or support email address. When contacting support, provide your registered email address, account ID and a clear statement that you wish to cancel your subscription effective immediately or on your next billing date.
Include in your cancellation request the following information:
- Your full name and registered email address
- Your account ID or username
- Your current billing cycle and renewal date
- The date you wish the cancellation to take effect
- A request for written confirmation of cancellation
Escalation if Antares does not respond
If Antares support does not respond to your cancellation request within 5 business days, escalate to the Consumers Association of Singapore (CASE). CASE offers mediation and dispute resolution services for consumer complaints at no charge. File your complaint at www.case.org.sg or call CASE directly for guidance on your specific situation.
After cancellation: what you need to do
Cancelling is the first step; ensuring your account stays closed and your bank stops receiving charges is equally important.
Monitor your bank statement for 60 days
Check your bank or credit card statement every week for the next two months. If Antares attempts to charge you after your cancellation date, contact your bank immediately and dispute the charge as unauthorised or fraudulent. Provide your cancellation confirmation email and screenshot as evidence. Your bank can reverse the charge and investigate why Antares continued billing.
Request a written cancellation confirmation if you didn't receive one
If Antares did not send you a cancellation confirmation email, log back into your account (if still accessible) and take a screenshot showing that your subscription is inactive or cancelled. Alternatively, contact support and request written confirmation of your cancellation in reply. Keep this email indefinitely as proof of your cancellation date.
Update your payment method or notify your bank
As an extra safeguard, inform your bank or card issuer that you have cancelled your Antares subscription and that you do not authorise any future charges from this company. Some banks allow you to set up alerts for charges from specific merchants, which can help you catch billing errors immediately.
Consider alternatives before you go
If you cancelled because Antares was too expensive or didn't meet your needs, take time to identify a better alternative. Yafee can help you compare marketing automation platforms and understand their cancellation policies before you commit to a new service. Learning from your Antares experience will help you choose a platform with more flexible terms, better customer support and pricing that matches your budget.
Why you should trust yafee for subscription advice
Yafee specializes in helping consumers navigate subscription cancellations across hundreds of platforms and service providers. Our team understands Singapore's consumer protection framework and can advise you on your rights if a company refuses to cancel or continues billing after you have requested cancellation. Yafee has helped thousands of consumers recover overcharged amounts and establish clear cancellation records with their banks and payment providers.
When you work with Yafee, you gain access to verified contact information, step-by-step cancellation procedures, and legal guidance tailored to Singapore law. Whether you are cancelling Antares or any other subscription service, Yafee ensures you have the information and confidence to cancel successfully without leaving money on the table.
If you have questions about your cancellation, need help drafting a dispute letter to your bank, or want to confirm whether CASE can help your case, Yafee is here to guide you through every step. Visit yafee.com today and let our team help you take control of your subscriptions and your finances.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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