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Frequently asked questions
Cancel Ai Mirror: The Right Way
How to cancel AI Mirror in singapore and stop unwanted charges
What AI Mirror is and why you might want to cancel
AI Mirror is a mobile application that uses artificial intelligence and augmented reality to apply creative filters, AI-generated artistic styles, and virtual try-on effects to your photographs. The service operates on a subscription model, with paid tiers unlocking PRO features and AI Video capabilities through weekly or annual billing cycles in Singapore dollars (S$).
You may decide to cancel because you have exhausted the available filter library, discovered a competitor application that better suits your needs, or determined that the ongoing cost no longer reflects your usage patterns. Cancellation is your right under Singapore's consumer protection framework, and Yafee has helped thousands of consumers successfully navigate this process without incurring accidental renewal charges.
Understanding the subscription structure
AI Mirror distributes its subscription tiers across both the Apple App Store and Google Play Store. Pricing ranges from S$2.98 weekly for AI Video features through to S$44.98 annually for full PRO access. Critically, cancellations must be processed through the platform where you purchased the subscription-either Apple or Google-rather than directly with the application developer. This separation exists because Apple and Google manage all payment processing and billing on behalf of third-party developers.
Why understanding your platform matters
If you subscribed via iPhone or iPad, your payment is managed by Apple's billing system, and you must cancel there. If you subscribed on an Android device through Google Play, Google controls your subscription status. Attempting to cancel within the AI Mirror app itself will not terminate your recurring charges. Yafee recommends confirming your purchase platform immediately-check your email receipts or payment statements to verify whether charges come from Apple or Google.
Pricing plans and billing cycles in singapore
Your cancellation decision depends partly on understanding what you are currently paying and when your next renewal will occur.
| Plan name | Price (S$) | Renewal frequency | Key features |
|---|---|---|---|
| Weekly PRO | S$6.98 | Every 7 days | Advanced AI editing filters, full PRO creative suite, priority access |
| Weekly AI Video | S$2.98 | Every 7 days | AI-powered video generation and editing tools |
| Yearly PRO | S$44.98 | Every 12 months | Full-year access to all PRO features at a significantly discounted rate |
| Yearly AI Video Standard | S$14.98 | Every 12 months | Annual AI Video feature access with standard tools |
| Yearly AI Video Premium | S$29.98 | Every 12 months | Enhanced annual AI Video subscription with premium tools |
| Yearly PRO (Alternate) | S$39.98 | Every 12 months | Discounted annual PRO option, sometimes promotional |
How to identify your current plan
Check your device settings or app store account immediately to confirm whether you are subscribed to a weekly or annual plan. Your billing frequency directly determines when your subscription will automatically renew. Annual subscribers face larger charges at renewal but benefit from cancelling closer to their renewal date. Weekly subscribers renew more frequently, which means more opportunities to stop charges promptly. Yafee advises cancelling at least three to five business days before your next scheduled renewal to ensure the cancellation processes in time and prevents duplicate billing.
Your consumer rights under singapore law
When you purchase a subscription to AI Mirror, you enter into a consumer contract governed by Singapore's Consumer Protection (Fair Trading) Act and the Personal Data Protection Act (PDPA).
Cancellation rights and the consumer protection (Fair trading) act
Under the Consumer Protection (Fair Trading) Act, you retain the right to cancel a distance contract (which includes digital subscriptions purchased online) within fourteen calendar days of purchase without providing a reason. This "cooling-off period" applies to your initial subscription. If you cancel within this window, you are entitled to a full refund of the subscription fee, provided you have not consumed the service beyond a reasonable trial period.
After fourteen days, your right to cancel does not disappear-it evolves. You can still cancel at any time, but you forfeit the automatic refund unless the seller has breached contract terms or misrepresented the service. Your cancellation becomes effective when the platform (Apple or Google) processes it, which typically occurs within one to three business days. Yafee emphasises that you should retain all correspondence and receipts as evidence of your cancellation request, particularly if a dispute arises.
Your legal position
You possess an unconditional right to cancel your AI Mirror subscription at any time via your app store account settings. No company can force you to remain subscribed. If the seller refuses to honour your cancellation or charges you after you have cancelled, you may lodge a complaint with the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) if data protection concerns arise. Singapore's enforcement bodies take subscription fraud and non-compliance with cancellation requests seriously and will investigate on your behalf if informal resolution fails.
How to cancel AI Mirror on the apple app store
If you purchased your AI Mirror subscription through an iPhone or iPad, you must cancel via Apple's subscription management system.
Step 1: open your apple ID settings
Launch the Settings application on your iOS device and tap your Apple ID name at the top of the menu. This opens your personal account centre where all subscription information is stored.
Step 2: navigate to subscriptions
- Select the Subscriptions option from the account menu.
- You will see a complete list of all current and previously active subscriptions.
- The list displays your subscription status and the date of your next renewal.
Step 3: locate and select AI Mirror
- Find AI Mirror in your subscriptions list and tap it.
- The subscription details screen displays your renewal date, current price, and billing history.
- Review this information to confirm you have selected the correct subscription.
Step 4: cancel the subscription
- Tap the Cancel Subscription button.
- Apple will display a confirmation screen asking for your reason for cancellation (optional feedback).
- Select your reason from the provided list or skip this step.
Step 5: confirm cancellation
- Confirm your cancellation when prompted.
- Apple will display a final confirmation message stating that your subscription has been cancelled.
- You will retain access to AI Mirror's premium features until the end of your current billing period.
- After that date, your access reverts to the free version (if available).
Step 6: verify cancellation completion
- Return to your Subscriptions list and confirm that AI Mirror now shows a Cancelled status or displays an expiration date rather than a renewal date.
- Apple sends a confirmation email to your registered Apple ID address.
- Check your email inbox and spam folder for this receipt.
How to cancel AI Mirror on google play
If you subscribed to AI Mirror on an Android device via Google Play, follow these steps to cancel through Google's platform.
Step 1: open the google play store application
Launch Google Play on your Android device. Tap the profile icon in the upper right corner to access your account menu.
Step 2: access your subscriptions
- Select Subscriptions or Manage subscriptions from your account menu.
- Google displays all subscriptions associated with your Google account.
Step 3: find AI Mirror in your subscription list
- Locate AI Mirror and tap it to open the subscription details page.
- Review the renewal date, pricing, and billing information to confirm you have selected the correct subscription.
Step 4: cancel the subscription
- Tap the Cancel subscription button.
- Google will ask you to confirm your reason for cancellation (optional).
- Select your reason or proceed without providing feedback.
Step 5: confirm and complete cancellation
- Confirm your cancellation when Google prompts you to do so.
- You will receive a confirmation message indicating that your subscription has been cancelled.
- Your access to premium features continues until the end of your current billing cycle.
Step 6: verify cancellation status
- Return to your subscriptions list and confirm that AI Mirror displays a cancelled status or shows an end date.
- Google sends a confirmation email to your registered Google account address.
- Retain this email as proof of your cancellation request.
What happens after you cancel AI Mirror
Cancellation takes effect immediately in most cases, though your service access persists until the end of your current billing cycle.
Access during the remaining billing period
If you cancel on day 3 of a weekly subscription, you retain access to all PRO or AI Video features until day 10 (the end of that week). For annual subscribers, you keep premium access for the remainder of that calendar year. You do not receive a prorated refund for unused time in most cases, unless you cancel within the fourteen-day cooling-off period described above or if the platform's terms explicitly provide otherwise. Yafee recommends checking your original terms of service or contacting the relevant app store for clarification on partial refunds in your specific jurisdiction.
Reverting to the free version
When your subscription expires, AI Mirror will revert to its free tier (if one exists). You retain any photos or creations you have made, but you lose access to premium filters, AI Video tools, and advanced editing features. Download or export any content you wish to preserve before your subscription ends.
Communication from the developer
The developer may send you retention emails offering discounts or limited-time resubscription offers after you cancel. You are not obligated to respond. Yafee advises that these emails are standard marketing practice and do not alter your cancellation status or reactivate your subscription.
Refund eligibility and recovery
Your refund entitlement depends on when you cancel relative to your purchase date.
Refunds within the cooling-off period
If you cancel within fourteen calendar days of purchasing your initial subscription, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act, provided you have not materially consumed the service. To claim this refund, contact the app store (Apple or Google) directly with your order number and cancellation request. Most refunds process within five to ten business days.
Refunds after the cooling-off period
Cancellations after fourteen days typically do not trigger automatic refunds. You forfeit any fees for the current billing period. However, you are entitled to a refund if the seller has breached the contract (for example, if the app is no longer functional or if charges continue after you have cancelled). If this occurs, contact Google or Apple support and escalate your case if the first response is unsatisfactory.
Disputing unauthorised charges
If you discover charges for AI Mirror after you have cancelled, or if you were charged more than once in error, contact your payment method provider (your bank or card issuer) immediately. You can file a chargeback or dispute through your financial institution if the app store does not refund the erroneous charge within thirty days. Retain all evidence, including screenshots of your cancellation request and your billing statements. Yafee emphasises that you have consumer protections even after cancellation if the seller fails to honour your request.
Common mistakes when cancelling AI Mirror
Cancellation is straightforward when you follow the correct process, but several common errors can complicate matters or delay the cancellation.
Attempting to cancel within the app itself
Many users mistakenly search for a cancellation option inside the AI Mirror application. Cancelling within the app does not work because the app developer does not control your subscription-Apple or Google does. Always cancel through your app store account settings, not through the application itself.
Deleting the application without cancelling the subscription
Deleting AI Mirror from your device does not cancel your subscription or stop charges. Your recurring payment will continue until you explicitly cancel through your app store account. Yafee has assisted consumers who deleted the app but continued paying for months because they did not realise that deletion and cancellation are separate actions.
Cancelling just before renewal without verifying the date
If you miscalculate your renewal date and cancel one day after your subscription has renewed, you will be charged for the next billing cycle. Always check your renewal date in your app store account settings and cancel at least three to five business days in advance to ensure your request processes before the charge posts.
Not retaining proof of cancellation
Apple and Google send confirmation emails when you cancel, but these can be easy to miss or accidentally delete. Screenshot your cancelled subscription status in your app store account immediately after cancellation. If a dispute arises and the seller claims you never cancelled, this screenshot serves as critical evidence in your favour and speeds up resolution through Yafee or the Consumers Association of Singapore.
When to escalate your cancellation dispute
In most cases, your cancellation will process smoothly and charges will cease within one to three business days.
If the subscription renews after you have cancelled
Contact your app store (Apple or Google) immediately with your cancellation confirmation. Provide screenshots of your cancellation request and the erroneous charge. Request a refund for the unauthorised renewal. If the app store does not resolve this within fourteen days, file a complaint with the Consumers Association of Singapore or escalate through your bank's dispute process.
If the seller refuses to acknowledge cancellation
Document all your communications. Send a formal written request to cancel via email to the app store's support channel, copying your message to demonstrate a clear cancellation intent. Wait seven business days for a response. If none arrives, lodge a formal complaint with CASE, providing your evidence. Yafee recommends using Yafee's guidance document templates to strengthen your complaint's legal foundation.
Checklist for successfully cancelling AI Mirror
| Action | Deadline or frequency | Completed? |
|---|---|---|
| Confirm your purchase platform (Apple or Google) | Before cancelling | ☐ |
| Log into your app store account settings | Before cancelling | ☐ |
| Locate your renewal date | Before cancelling | ☐ |
| Submit cancellation request through your app store | 3-5 days before renewal | ☐ |
| Screenshot your cancellation confirmation | Immediately after cancelling | ☐ |
| Verify no charge posts after renewal date | Within 48 hours of renewal date | ☐ |
Summary and next steps
Cancelling AI Mirror in Singapore is a straightforward process when you follow the correct platform-specific steps and understand your consumer rights. Your cancellation right is absolute-no company can prevent you from stopping a subscription at any time. Access persists until the end of your current billing cycle, and you are protected by the Consumer Protection (Fair Trading) Act if disputes arise.
If you encounter resistance from the app store or the developer, escalate your complaint to the Consumers Association of Singapore or the relevant authority in your jurisdiction. Yafee has helped thousands of consumers successfully cancel unwanted subscriptions and recover erroneous charges by providing clear, step-by-step guidance grounded in consumer law. Your cancellation confirmation is your legal protection-retain it. If you face any complications, Yafee's resources and consumer advocacy partners stand ready to support your recovery process.
Important warning
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