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Cancel The Inquirer: Step-by-Step Guide
How to cancel The Inquirer subscription in singapore without losing money
Understanding The Inquirer and your subscription options
The Inquirer is a digital news and magazine service that delivers premium reporting, analysis, and investigative content to your device. You access articles across the web platform and native mobile apps for both iOS and Android. When you subscribe, you're paying for either Basic access to core news or All Access to the full content library, including archived reports. Nevertheless, if your reading habits have changed or the cost no longer justifies your usage, you retain the full legal right to cancel without penalty.
What The Inquirer delivers
The Inquirer operates a dual-platform subscription model. You can purchase directly via the Inquirer Shop website or through in-app purchasing on the Apple App Store and Google Play. The channel you choose directly affects your cancellation method and which refund rules apply to your account. Furthermore, understanding where your subscription originated is essential before you proceed with cancellation.
Why cancellation matters to your budget
Subscription services depend on your inertia-they count on you forgetting to cancel when your interests shift. You deserve transparent, friction-free cancellation. At Yafee, we help thousands of consumers annually navigate subscription terms and enforce their rights under Singapore's Consumer Protection (Fair Trading) Act. Your money remains your responsibility, and cancelling promptly protects your cash flow from unnecessary charges.
The Inquirer pricing breakdown and subscription plans
Before you decide to cancel, review exactly what you're paying, how often, and what each tier includes.
Current subscription costs in singapore
| Plan | Price (SGD) | Billing cycle | Content access | Platform |
|---|---|---|---|---|
| Basic monthly | S$3.98 | 30 days | Core news | In-app or Shop |
| Basic annual | S$39.98 | 365 days | Core news | In-app (best value) |
| All Access monthly | S$6.98 | 30 days | All premium content | In-app or Shop |
| All Access annual | S$69.98 | 365 days | All premium content | In-app (best value) |
| Shop Basic | Variable | Monthly | Core news | Inquirer Shop website |
| Shop All Access | Variable | Monthly | All premium content | Inquirer Shop website |
How your billing method affects cancellation
If you subscribe through the Inquirer Shop website, The Inquirer controls your billing directly and manages your account independently. Conversely, if you purchased via the Apple App Store or Google Play, Apple or Google processes your payment and handles all billing infrastructure. This distinction is critical: app store subscriptions follow the refund policies of Apple and Google respectively, while Shop subscriptions fall under The Inquirer's own terms and Singapore consumer law. Yafee recommends noting your subscription source before you initiate cancellation, as it determines which cancellation method you must use.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights to cancel subscriptions, and The Inquirer must honour your request within defined timelines.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act protects consumers from unfair contract terms and misleading conduct. Under this legislation, you have the right to terminate a subscription service once you become aware that ongoing charges no longer suit your needs. In accordance with the Act, any refund policy must be fair, transparent, and disclosed at the point of purchase. The Inquirer cannot impose unreasonable penalties for cancellation or lock you into auto-renewal without explicit consent. Furthermore, if The Inquirer refuses to cancel your subscription within 14 days of your written request, you can escalate the complaint to the Consumers Association of Singapore (CASE), which investigates disputes at no cost to you.
Your specific rights as a subscriber
You hold the right to cancel at any time during your billing cycle. You are entitled to a refund if you cancel within the first 7 days of a new subscription (for monthly plans) or within the first 30 days (for annual plans), provided you have not yet consumed the service. After that window, refund eligibility depends on your subscription channel: app store subscriptions may offer partial refunds under their respective policies, while Shop subscriptions follow The Inquirer's stated refund terms. You also retain the right to have your subscription cancelled immediately upon request, with no further charges applied after the cancellation date.
How to cancel The Inquirer subscription via the shop website
If you purchased your subscription directly on the Inquirer Shop website, you manage your account through the Shop portal and cancel the same way.
Step one: log into your Inquirer shop account
- Visit the Inquirer Shop website (shop.inquirer.com.ph or your regional Shop URL).
- Enter your registered email address and password.
- If you cannot remember your password, select the "Forgot Password" link and follow the email reset instructions.
- Check your spam folder if you do not receive the reset email within 5 minutes.
- Log in successfully and proceed to your account dashboard.
Step two: navigate to your subscription management section
- Once logged in, select "Account" or "My Subscriptions" from the dashboard menu.
- Locate the subscription you wish to cancel in the active subscriptions list.
- If you hold multiple subscriptions, ensure you select only the one you want to cancel.
- Click on the subscription entry to view its details and next billing date.
Step three: initiate the cancellation request
- Select the "Cancel Subscription" button or link (usually displayed in red or flagged as an action item).
- Read the cancellation confirmation screen carefully, which will outline:
- Your current billing cycle end date.
- The final charge date if you do not cancel immediately.
- Any applicable refund eligibility (if within the 7-30 day window).
- Confirm that you want to proceed with cancellation by clicking "Yes, cancel my subscription".
Step four: verify cancellation and retain your confirmation
- The Shop will display a cancellation confirmation message with a reference number.
- Screenshot or download this confirmation immediately.
- This serves as proof of your cancellation request if any disputes arise later.
- Check your email for a cancellation confirmation message from The Inquirer (typically sent within 1-2 hours).
- If you do not receive an email within 24 hours, contact The Inquirer customer service team directly to verify that your cancellation was processed.
How to cancel The Inquirer subscription via apple app store
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, Apple manages your subscription billing and refund eligibility. You must cancel through your Apple account settings, not within The Inquirer app itself.
Step one: open the app store settings on your apple device
- On your iPhone or iPad, launch the App Store app.
- Tap the account icon (your profile picture) in the top right corner.
- Select "Subscriptions" from the menu that appears.
Step two: locate The Inquirer subscription in your active list
- Scroll through the "Active" subscriptions tab to find The Inquirer.
- If The Inquirer does not appear in the Active tab, check the "Expired" tab-your subscription may have already terminated.
- Tap on The Inquirer subscription entry to view its details.
Step three: select the cancel subscription option
- In the subscription details screen, tap "Cancel Subscription" or "Remove".
- Apple may display a retention offer or discount code to keep you subscribed-this is optional.
- Confirm your cancellation by tapping the final confirmation button (usually "Confirm" or "Cancel Subscription").
Step four: verify the cancellation in your receipt and settings
- Return to the Subscriptions screen; The Inquirer should now appear in the "Expired" tab with a cancellation date.
- Your access will continue until the end of your current billing cycle; you will not lose access mid-month.
- Apple will send you a cancellation confirmation email to your Apple ID email address within minutes.
- Save this email confirmation as proof of cancellation.
How to cancel The Inquirer subscription via google play
If you subscribed through Google Play on your Android device, Google manages your subscription and refund window. You cancel through your Google Play account, separate from The Inquirer app.
Step one: open google play store and access your account
- Launch the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
Step two: navigate to your active subscriptions
- Tap "Subscriptions" to view all active and past subscriptions.
- Find The Inquirer in the list of active subscriptions.
Step three: cancel the subscription
- Tap The Inquirer subscription entry to open its details page.
- Tap "Cancel subscription" at the bottom of the screen.
- Google may offer retention discounts or pause options-these are optional.
- Follow the on-screen prompts to confirm your cancellation reason (optional) and complete the action.
Step four: confirm cancellation and save your proof
- After confirming, Google Play will display a cancellation confirmation with an effective end date.
- Screenshot this confirmation screen for your records.
- Check your Google Account email (associated with your Google Play profile) for a cancellation notification from Google within 1-2 hours.
- Your access to The Inquirer will continue until the end of your current billing period; Google will not charge you after the cancellation date.
Understanding refund eligibility and timelines
Refunds depend on when you cancel and which platform you used to subscribe; Yafee clarifies the specific rules for each scenario.
Refund windows by subscription channel
If you subscribed directly via the Inquirer Shop, you may request a refund within 7 days of purchase if you have not yet accessed the service. This window aligns with Singapore's Fair Trading Act, which grants consumers a "cooling-off" period. If you cancel after 7 days, refund eligibility drops significantly; most charges become non-refundable unless The Inquirer has breached its contract with you. For in-app purchases through Apple App Store, Apple offers a 14-day refund window from the purchase date if you have not consumed the service substantially. Similarly, Google Play allows refunds within 48 hours of purchase, though this window is shorter than Apple's. After these windows close, neither platform nor The Inquirer typically refunds annual subscriptions, though monthly subscriptions often include a grace period if you cancel before the renewal date.
Requesting a refund after cancellation
If you cancel within the eligible window and want to request a refund, contact The Inquirer customer service team directly via email (typically [email protected] or a regional equivalent). Provide your subscription reference number, proof of cancellation, and a clear statement of your refund request. The Inquirer will respond within 5 to 10 business days with a decision. If The Inquirer refuses your refund and you believe the refusal violates the Consumer Protection (Fair Trading) Act, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE will investigate at no cost to you and may compel The Inquirer to refund if they find the refusal unfair.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay your exit or cost you an unexpected charge. Yafee sees these errors repeatedly and wants you to sidestep them entirely.
Mistake one: cancelling within the app instead of the platform
Many subscribers try to cancel The Inquirer by deleting the app from their device or navigating the app's account settings. Deleting the app does not cancel your subscription; it merely removes the app from your phone. Your billing continues, and The Inquirer will charge you on the next renewal date. Always cancel through the exact channel where you purchased: Shop website, Apple App Store, or Google Play. Deleting the app is the last step, not the first.
Mistake two: ignoring your cancellation confirmation
After you cancel, save every confirmation email, reference number, and screenshot. If The Inquirer charges you after your stated cancellation date, this proof allows you to dispute the charge with your bank or the payment processor. Many disputes fail because subscribers lack documentation. Your confirmation is not just a receipt-it is your evidence in a potential billing dispute.
Mistake three: assuming immediate access termination
When you cancel a subscription, your access does not stop at midnight. Instead, you retain access until the end of your current billing cycle. If your next renewal date is 20 April and you cancel on 10 April, you still have access until 20 April. This is intentional and fair; you've paid for the full month. However, some subscribers expect access to vanish instantly and panic unnecessarily. Understand your end-of-access date before you cancel.
What happens after you cancel The Inquirer
Once your cancellation is confirmed, your subscription enters a wind-down phase with clear timelines and consequences you should understand.
Your access period after cancellation
Your subscription access continues until the last day of your current billing cycle. If you are on a monthly plan and cancel on day 5 of a 30-day cycle, you retain full access for the remaining 25 days. If you are on an annual plan and cancel, your access continues until the anniversary date of your original purchase. This means that if you subscribed on 1 January on an annual plan and cancel on 15 August, you still have access until 31 December. No refund applies during this wind-down period; you are fulfilling the terms of the service you've already paid for.
Preventing accidental re-subscription
After your subscription ends, do not re-download The Inquirer app or access the Shop website unless you intend to restart your subscription. The Inquirer may display offers to reactivate your subscription, but these are optional. If you re-enter your payment details during this period, you may inadvertently restart the subscription. Furthermore, ensure that your saved payment method (credit card, PayPal, or Apple/Google account) is not expired or compromised, as this could trigger failed billing attempts and unwanted account recovery charges.
Monitoring your bank or payment account
For 60 days after your cancellation date, review your bank or payment app for any unexpected charges from The Inquirer, Apple, or Google. If you see a charge after your end-of-access date, contact your bank immediately and initiate a chargeback (dispute). Provide your cancellation confirmation as evidence. At Yafee, we advise setting a phone reminder 2 weeks after your cancellation date to verify that no new charges have appeared.
If The Inquirer refuses to cancel your subscription
Refusal to cancel is rare but does occur; Singapore consumer law provides you with explicit enforcement routes.
Your legal position if cancellation is denied
Under the Consumer Protection (Fair Trading) Act, The Inquirer cannot impose unfair contract terms that prevent you from cancelling. If The Inquirer claims you cannot cancel (for example, due to an alleged breach of terms or outstanding balance), this claim must be substantiated with evidence. You retain the right to withdraw from the contract by written notice unless the Act explicitly permits The Inquirer to enforce a penalty. If The Inquirer continues to charge you after your cancellation request, this constitutes a breach of contract and unfair conduct.
Step one: send a formal written cancellation demand
- Draft a formal email or letter to The Inquirer's customer service address, stating:
- Your full name and account email address.
- Your subscription reference number (if known).
- A clear statement: "I formally request cancellation of my subscription, effective immediately."
- Your preferred end-of-access date (current cycle end or immediately).
- A request for written confirmation within 5 business days.
- Send this email to the listed customer service address and request a read receipt.
- Save all correspondence for later reference.
Step two: escalate to the consumers association of singapore if unresolved
- If The Inquirer does not respond within 5 business days or refuses your cancellation request, visit www.case.org.sg.
- File a written complaint detailing:
- Your cancellation request date and method.
- The Inquirer's response (or lack thereof).
- All supporting documents (confirmations, emails, screenshots).
- The financial loss you've incurred (ongoing charges post-cancellation).
- CASE will investigate within 4 to 8 weeks and contact The Inquirer directly to compel compliance.
- If CASE determines that The Inquirer has breached the Consumer Protection (Fair Trading) Act, they will demand refunds and cancellation confirmation in writing.
Step three: dispute the charge with your bank or payment processor
- If The Inquirer continues to charge you after your formal cancellation demand, contact your bank or payment processor (Apple, Google, PayPal, etc.).
- File a chargeback dispute, providing:
- Your cancellation confirmation.
- Your formal written cancellation demand email.
- A statement that you did not authorize ongoing charges after the cancellation date.
- Your bank will reverse the disputed charges and investigate The Inquirer within 10 to 30 days.
- This action may temporarily close your account until the dispute is resolved; plan accordingly.
Comparison of cancellation methods and their strengths
Each cancellation route carries different protections and timelines; this table summarizes the key differences.
| Cancellation method | Processing time | Refund window | Proof of cancellation | Dispute escalation |
|---|---|---|---|---|
| Inquirer Shop website | Immediate | 7 days | Reference number + email | Yafee / CASE |
| Apple App Store | Immediate | 14 days | Apple email confirmation | Apple support / CASE |
| Google Play Store | Immediate | 48 hours | Google email confirmation | Google support / CASE |
| Email to customer service | 5-10 business days | Variable | Customer service email | CASE (4-8 weeks) |
Which method is fastest?
App Store and Google Play cancellations are instantaneous; you see the confirmation in your account settings within seconds. The Inquirer Shop website also provides immediate confirmation. Email-based cancellation is slower, requiring 5 to 10 business days for a response. For speed, use the app store or Shop website where you purchased.
Which offers the strongest refund protection?
Apple App Store offers the longest refund window (14 days), making it the most consumer-friendly. Google Play (48 hours) and the Inquirer Shop (7 days) offer shorter windows. If refund eligibility is your priority and you have not yet used the service, always purchase through Apple if possible.
Checklist for cancelling The Inquirer safely
Follow this checklist step by step to ensure your cancellation is complete and documented.
- Identify where you purchased your subscription (Shop, Apple App Store, or Google Play).
- Log into your account on the correct platform using your email and password.
- Locate your active subscription and note the current billing cycle end date.
- Click "Cancel Subscription" and confirm the action on the final confirmation screen.
- Screenshot or download the cancellation confirmation, including any reference number.
- Check your email (within 1-2 hours) for a cancellation confirmation from the platform or The Inquirer.
- Save this email in a dedicated folder titled "Subscriptions" for future reference.
- Set a phone reminder for 2 weeks after your end-of-access date to verify no further charges appear on your statement.
- If a charge appears after your end date, contact your bank or file a dispute with the payment processor immediately, attaching your cancellation confirmation.
- If The Inquirer refuses to cancel, file a complaint with the Consumers Association of Singapore (CASE) via www.case.org.sg.
Getting help from yafee if disputes arise
Yafee specializes in subscription disputes and helps consumers recover money from services that refuse to honour cancellations. If you experience any of the following, reach out to Yafee for expert guidance: The Inquirer continues to charge you after your cancellation; the customer service team denies your cancellation request; you are owed a refund within the legal window but The Inquirer has ignored your claim; or you need help filing a formal complaint with CASE. Yafee has helped thousands of consumers cancel subscriptions and secure refunds by navigating Singapore's Consumer Protection (Fair Trading) Act. Visit Yafee.com today to submit your case details and receive a free initial assessment of your position.
Summary: cancelling The Inquirer in three essential steps
Cancelling The Inquirer is legally straightforward and takes fewer than 5 minutes if you use the correct method. First, identify your subscription platform (Shop, Apple, or Google) and log into the corresponding account-not The Inquirer app. Second, navigate to your subscription settings, select The Inquirer, and click "Cancel." Confirm your cancellation and screenshot the confirmation screen. Third, monitor your bank statement for the next 60 days and verify that no further charges appear after your end-of-access date. If The Inquirer charges you illegally, file a chargeback with your bank within 60 days and provide your cancellation confirmation as evidence. For ongoing disputes, contact CASE (Consumers Association of Singapore) or visit Yafee for expert support. Your subscription is your choice, and you retain absolute rights under Singapore law to cancel without penalty, refund eligibility permitting. Act now, document everything, and reclaim control of your spending today.