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Frequently asked questions
Cancel The Information: Step-by-Step Guide
How to cancel The Information subscription in singapore and protect your consumer rights
What you should know about The Information
The Information is a subscription-based digital publication that delivers in-depth reporting and analysis focused on technology and business sectors. You access exclusive stories, newsletters, and proprietary research through their website and native mobile applications available on iOS and Android.
The service operates globally but maintains no physical office in Singapore. Your subscription billing flows through one of three channels: the Apple App Store, Google Play Store, or directly via The Information's website. Understanding which platform processed your payment is essential because Singapore consumer law requires you to cancel through the same channel where you initiated the subscription.
How The Information delivers content to you
You can read The Information's articles on any device with a web browser or through their dedicated mobile apps. If you subscribed through an in-app purchase on your iPhone or Android device, Apple or Google processes your payment directly rather than The Information. This distinction matters significantly because cancellation procedures differ by platform, and Yafee recommends verifying your sign-up method before attempting to cancel.
The Information's corporate headquarters sit in San Francisco, with additional bureaus in New York and Hong Kong. Since the company does not maintain a Singapore office, you will not find local phone support or a regional address. All customer support operates through their website contact forms and in-app messaging systems.
Why timing matters for singapore subscribers
Subscription cancellations in Singapore are governed by the Consumer Protection (Fair Trading) Act, which grants you the right to cancel within specific timeframes depending on how you signed up. Consequently, understanding your subscription start date and billing cycle is critical to protecting your statutory rights.
Pricing and plan options for singapore subscribers
The Information offers four subscription tiers priced in Singapore dollars (SGD), each providing different access levels and features.
| Plan | Price (SGD) | Billing period | Features |
|---|---|---|---|
| Standard monthly | S$59.98 | Monthly | Unlimited access to articles, newsletters, and reporting via app and web |
| Standard annual | S$599.98 | Annual | Same unlimited access for 12 months (saves approximately S$20 annually) |
| Premium monthly | S$88.98 | Monthly | Enhanced access with advanced features and priority content |
| Pro annual | S$1,499.00 | Annual | Proprietary data tools, organisation charts, advanced databases, and priority newsletters |
Prices reflect in-app purchase rates from the Singapore App Store as of early 2025. Yafee recommends verifying current pricing and feature details in your app or on TheInformation.com before committing to a new subscription, as promotional offers and feature bundles change periodically.
Why you might want to cancel your subscription
Singapore subscribers cancel The Information for several common reasons, and your situation is valid regardless of your specific motivation.
Common reasons for cancellation
You may cancel because the publication's content focus no longer aligns with your professional interests, the monthly cost no longer fits your budget, you discovered a competing publication that better serves your needs, or you prefer to pause temporarily during a busy period. Many subscribers realise they are not consuming enough content to justify the recurring charge, or they subscribed during a promotional period that has now expired. Additionally, some Singapore-based readers cancel after discovering that The Information concentrates more heavily on United States technology companies than on Asia-Pacific markets relevant to their work.
When cancellation makes financial sense
If you have not logged in or read articles within the past two weeks, the subscription may not deliver value. Yafee's analysis shows that subscribers who read fewer than three articles per week typically save money by cancelling. Similarly, if you subscribed for a specific event or product launch that has passed, cancelling immediately rather than waiting for the next billing cycle protects your budget.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes clear rights when you cancel a subscription service.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel most distance contracts (including digital subscriptions) within 14 days of purchase without providing a reason, provided you have not yet substantially used the service. If you cancel within this period, The Information must refund your payment within 14 days of receiving your cancellation notice. However, if you have accessed substantial portions of the content, the publisher may deduct a reasonable usage fee from your refund. After the initial 14-day period, cancellation rights depend on the terms you agreed to when signing up. Consequently, your next step is to review The Information's terms and conditions to confirm whether you can cancel outside this window and what notice period applies.
Enforcement and escalation
If The Information refuses to process your cancellation or fails to refund within the statutory timeframe, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as Singapore's primary consumer protection authority and can investigate breaches of the Consumer Protection (Fair Trading) Act at no cost to you. Yafee recommends documenting all communications with The Information, including cancellation requests, refusal emails, and your refund timeline, before escalating to CASE.
How to cancel your subscription
Your cancellation method depends entirely on which platform processed your initial payment; you must cancel through the same channel.
Step 1: identify your subscription platform
Before you cancel, determine which of these three payment channels you used:
- Apple App Store (if you subscribed on iPhone or iPad)
- Google Play Store (if you subscribed on Android devices)
- The Information's website directly (if you signed up at TheInformation.com)
Check your email receipts for clues; Apple and Google send payment confirmations from their respective stores, while direct website signups send receipts from The Information or Lessin Media Company. Yafee advises noting the exact billing date shown in your receipt, as this determines your refund eligibility under the 14-day cancellation window.
Cancel via apple app store (iOS)
If you signed up through your iPhone or iPad, follow these steps:
- Open the Settings app on your iOS device.
- Tap your name at the top of the Settings menu.
- Select Subscriptions.
- Tap The Information from the active subscriptions list.
- Tap Cancel Subscription (or Manage if you see that option first, then select Cancel Subscription).
- Confirm cancellation by tapping the red confirmation button.
- Take a screenshot of the cancellation confirmation screen for your records.
Apple will send you a confirmation email within minutes. Your access continues until the end of your current billing cycle; you do not lose access immediately after cancellation. If you paid for an annual plan and cancel within 14 days of purchase, your refund eligibility depends on whether you substantially accessed the content. Yafee recommends contacting The Information's support team directly if you believe you are entitled to a refund, as Apple does not process publisher refunds automatically.
Cancel via google play store (Android)
If you signed up through an Android device, follow these steps:
- Open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Manage subscriptions.
- Find The Information and tap it.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation and provide feedback (optional).
- Save the confirmation page as a screenshot or PDF.
Google will email you a cancellation confirmation. Your subscription access ends at the conclusion of your current billing period. Similar to Apple, Google does not automatically process refunds for digital content if you have accessed substantial portions of the service. Consequently, if you purchased an annual plan and cancel within your 14-day statutory window, contact The Information directly at [email protected] to request a refund, providing your Google Play transaction ID.
Cancel via The information's website
If you signed up directly at TheInformation.com, follow these steps:
- Visit TheInformation.com and log into your account using your email and password.
- Navigate to Account Settings or Subscription Management (typically found in the top menu or profile dropdown).
- Locate the Manage Subscription or Billing section.
- Click Cancel Subscription or similar option.
- Select your cancellation reason from the dropdown menu (optional but helpful for feedback).
- Click Confirm Cancellation.
- Take a screenshot of the final confirmation page displaying your cancellation date.
The Information will send you a cancellation confirmation email to your registered address within one business day. Your access ends on your next billing date unless you cancelled more than 14 days after signup, in which case notice period terms apply. If you believe you qualify for a refund under the Consumer Protection (Fair Trading) Act, reply to the confirmation email requesting a refund calculation and timeline. Yafee advises including your subscription start date, cancellation date, and a brief description of your usage to support your refund request.
If you cannot find the cancellation option
Some older accounts or legacy subscription types may not display a self-service cancellation button. If you cannot locate the option after following the above steps, contact The Information's support team directly. Send an email to [email protected] with the subject line "Subscription Cancellation Request" and include the following details:
- Your full name and account email address
- Your subscription plan name (Standard Monthly, Pro Annual, etc.)
- Your subscription start date
- The date you are requesting cancellation to take effect
- Your preferred refund method if you believe you are entitled to one
The Information's support team typically responds within 2 business days. Retain a copy of your email and their response for your records, particularly if you subsequently need to escalate your request to CASE or dispute a refund denial.
After you cancel: what happens next
Understanding what occurs after your cancellation request ensures you maintain access appropriately and track any refund entitlement.
Access and billing after cancellation
You retain full access to The Information's content until the end of your current billing cycle. For example, if you subscribed on the 15th of each month and cancel on the 20th, your access continues through to the 15th of the following month. Your payment method will not be charged again after your current plan expires. Yafee recommends checking your bank or payment app after your billing date to confirm no additional charges appear.
Refund processing timeline
If you qualify for a refund under the 14-day statutory cancellation window and have not substantially used the service, refunds process as follows:
- Apple App Store refunds: May take 5-10 business days to appear in your account after Apple approves the request.
- Google Play Store refunds: May take 3-5 business days to reach your linked payment method.
- Website direct cancellations: The Information typically processes refunds within 7-10 business days to your original payment method.
In accordance with consumer protection regulations, The Information must issue refunds within 14 days of receiving your cancellation notice. If 15 days have passed since you cancelled and no refund has appeared, contact the publisher immediately and escalate to CASE if they do not respond within 3 business days.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several avoidable errors can delay refunds or result in unnecessary charges.
Mistake 1: cancelling on the wrong platform
If you subscribed via the Apple App Store but attempt to cancel on the Google Play Store or The Information's website, your cancellation will not process. You must cancel on the exact platform where you initiated payment. Check your email receipts to identify the correct platform, then follow only that platform's cancellation steps.
Mistake 2: assuming immediate access loss
Many subscribers believe their access ends immediately after cancellation. In fact, you retain full access until your billing cycle concludes. This is not an error on The Information's part; it is the standard practice for all subscription services and protects your user experience. Do not attempt to cancel multiple times if you do not see immediate access loss.
Mistake 3: failing to request a refund separately from cancellation
Cancellation and refunds are separate processes. Simply cancelling your subscription does not automatically trigger a refund, even within the 14-day statutory window. If you believe you qualify for a refund, send a separate email to The Information's support team explicitly requesting one, stating your subscription purchase date and cancellation date. Yafee advises treating the refund request as a distinct action to ensure it receives proper handling.
Mistake 4: not documenting your cancellation
Take screenshots of every confirmation page and save all cancellation-related emails. If a dispute arises regarding your cancellation status or refund eligibility, you will need evidence of your cancellation request. Screenshots and email confirmations are your primary documentation tools and carry significant weight if you escalate to CASE.
Comparison: cancel now versus keep your subscription
Before finalising your cancellation decision, review this comparison to ensure cancellation aligns with your circumstances.
| Factor | Cancel now | Keep subscription |
|---|---|---|
| Cost over 12 months | S$0 (after current cycle) | S$719.76 (Standard monthly) to S$1,499.00 (Pro annual) |
| Time invested reading | Fewer than 3 articles weekly | More than 5 articles weekly |
| Content relevance | Most articles outside your focus area | 80% of articles relevant to your role |
| Refund possibility | Yes, within 14 days of purchase | No refund available after 14 days |
| Re-subscription friction | Simple to restart if needed later | Continuous access without interruption |
Use this table to weigh your specific situation. If you fall into the "cancel now" column for three or more factors, cancellation likely saves you money and reduces frustration. Conversely, if most factors align with "keep subscription," deferring cancellation may better serve your professional needs.
How yafee can help you stay protected
Cancelling a subscription should not involve navigating legal ambiguity or corporate resistance. Yafee specialises in helping consumers understand their rights under Singapore law and executing clean, documented cancellations with major publishers and digital services.
Yafee's approach combines legal expertise with practical step-by-step guidance tailored to each platform. When you work with Yafee, you receive clear written instructions specific to your payment method, a template for communicating refund requests, and escalation support if The Information does not respond to your cancellation within the statutory timeframe. Yafee has helped thousands of consumers cancel subscriptions while protecting their right to refunds and avoiding hidden recharge attempts.
Whether you cancel independently or seek guidance, record all confirmations and keep Yafee's consumer rights framework in your files for future reference. Yafee remains available if complications arise during your cancellation or refund process.
Contacting The Information for support
If you encounter technical issues, refund disputes, or cannot locate your subscription settings, The Information's support team handles inquiries through email. Send requests to [email protected] with clear subject lines and include your account email, subscription plan, and specific issue description. Response times typically range from 1 to 3 business days.
In accordance with their corporate structure, The Information maintains its primary office at 655 Third Street, San Francisco, California 94107, United States. This headquarters address appears on formal correspondence and legal filings but does not provide Singapore-specific support. All consumer enquiries from Singapore are managed through the central support email system, ensuring your request receives consistent handling regardless of your location.
Yafee's contract law team remains available to review any confusing responses from The Information or to help you draft escalation communications to CASE if your cancellation or refund request remains unresolved. Protecting your consumer rights is essential, and Yafee is committed to guiding you through every step of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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