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Cancel Adweek: Step-by-Step Guide
How to cancel your Adweek subscription in singapore and protect your billing rights
What is Adweek and why you might cancel
Adweek is a digital news and magazine platform dedicated to advertising, marketing and media industry intelligence. The service delivers exclusive reporting, in-depth campaign analysis and editorial content to professionals across the marketing and media sectors. You access Adweek through either a web subscription at Adweek.com or via a mobile app downloaded from the Apple App Store or Google Play Store.
Most subscribers are marketing professionals, advertising agency staff and media buyers who track trends in the creative and media-buying industries. You may have subscribed during a trial period, found free resources that serve your needs equally well, or discovered that your employer already provides access. Your budget constraints may also have shifted since you signed up. Yafee helps you navigate cancellation with confidence, ensuring you understand your legal position and the exact steps required to stop billing.
Common reasons to cancel your Adweek subscription
You might decide to cancel for several practical reasons. Your professional focus may have changed, or you may have found alternative industry resources that meet your needs more effectively. Perhaps the content no longer aligns with your role, or you realised your company provides complimentary access through an existing licence. You may also be reviewing expenses and deprioritising discretionary subscriptions during budget adjustments. Whatever your reason, understanding your cancellation options and your legal protections under Singapore's consumer framework ensures you act with clarity and confidence.
Where and how you subscribed matters
Your subscription method determines the cancellation process you must follow. If you subscribed directly through Adweek.com, you manage cancellation through your account settings or by contacting Adweek's customer service team. If you subscribed through an app store, the app store platform (Apple or Google) handles the cancellation, not Adweek directly. Identifying your subscription type before you act prevents delays and ensures your cancellation is processed correctly. Yafee recommends checking your email receipts or payment method to confirm whether your subscription is web-based or app-based.
Pricing and subscription plans available in singapore
Understanding your subscription cost helps you evaluate whether cancellation makes financial sense for your current needs.
| Subscription type | Price (SGD) | Billing cycle | Access method |
|---|---|---|---|
| Adweek Magazine monthly (iOS) | S$13.48 | Monthly renewal | Apple App Store |
| Adweek Magazine annual (iOS) | S$194.98 | Annual renewal | Apple App Store |
| Adweek Magazine monthly (Android) | Variable | Monthly renewal | Google Play Store |
| Web subscription (monthly) | USD pricing | Monthly renewal | Adweek.com |
| Web subscription (annual) | USD pricing | Annual renewal | Adweek.com |
Adweek publishes app-store pricing in SGD but displays web subscription rates in USD on their website. If you subscribed through the web, your billing cycle depends on your sign-up date and the currency your payment method uses. Track your renewal date closely so you can cancel before the next charge is deducted. Yafee advises checking your payment method settings and email receipts for accurate billing details.
Your consumer rights under singapore law
Your cancellation right is protected by Singapore's Consumer Protection (Fair Trading) Act, which establishes your entitlement to withdraw from distance contracts within a specified period.
Your legal position when cancelling
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), consumers who enter distance contracts (contracts concluded without face-to-face negotiation, such as online subscriptions) have the right to cancel within 14 calendar days of concluding the contract. This right applies to your Adweek subscription if it was entered into remotely. The clock begins on the date you conclude the contract, not when you receive confirmation. If you cancel within this 14-day window, Adweek must refund your payment in full unless you have already consumed the service substantively. After 14 days, cancellation remains possible, but Adweek is under no statutory obligation to refund charges already incurred. You retain the right to cancel at any time by providing notice, but refund eligibility depends on the terms stated in your subscription agreement and whether the 14-day statutory period has elapsed.
Enforcement and escalation routes
If Adweek refuses to honour a cancellation request or denies a refund you believe you are entitled to, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and service providers and can intervene on your behalf if you have grounds to believe your rights have been violated. Consequently, retain all evidence of your cancellation request and any responses from Adweek, including email confirmations, screenshots and payment records. Yafee emphasises that documenting every step protects your position if a dispute arises.
How to cancel your Adweek web subscription
Cancelling a web subscription gives you three equally valid methods to choose from, depending on your preference and access to your account.
Method 1: cancel through your account settings
This is the fastest approach if you have immediate access to your computer or mobile device and can log into your Adweek account.
- Visit Adweek.com in your web browser and click the login link at the top of the page
- If you do not see a login link, look for a menu icon (three horizontal lines) on mobile devices or a user icon in the top-right corner on desktop
- Enter your email address and password, then click "Sign In"
- If you have forgotten your password, click the "Forgot password?" link and follow the reset instructions
- Navigate to your account settings or subscription management section (typically found under your profile or account menu)
- Look for labels such as "Manage subscription", "Account", "Settings" or "Subscriptions"
- Locate your active subscription and click the cancellation option
- Adweek may ask you to confirm your cancellation or select a reason for leaving
- Complete the cancellation process and wait for a confirmation email
- Save this email as proof of your cancellation request; Yafee recommends keeping it for at least 60 days
Method 2: cancel via email
If you prefer written correspondence or cannot access your account online, contact Adweek's customer service by email to request cancellation.
- Compose an email to Adweek's customer service address (contact details provided in the final section below)
- Subject line: "Subscription Cancellation Request"
- Include the following information in your email body:
- Your full name
- Email address associated with your Adweek account
- Subscription plan name and start date (if known)
- Your request to cancel effective immediately or by a specific date
- Send the email and retain a copy for your records
- Consider using a method that provides a read receipt or delivery confirmation
- Wait for a response from Adweek within 5 to 10 business days
- This should confirm your cancellation and provide details of any refund or final billing date
Method 3: cancel by phone
Telephone contact is the most direct method if you prefer to speak with a representative and receive immediate confirmation.
- Locate Adweek's customer service phone number (contact details provided in the final section below)
- Call during published business hours to reach a representative
- Provide your account email address and confirm your subscription details when asked
- This allows the representative to locate your account and verify you are the authorised user
- State clearly that you wish to cancel your subscription effective immediately or by a specific date
- Ask the representative for the cancellation reference number and any applicable refund date
- Request written confirmation of your cancellation via email
- This creates a documented record of your request and Adweek's acknowledgement
How to cancel your Adweek app-based subscription
If you subscribed through the Apple App Store or Google Play Store, the app store platform, not Adweek, manages your subscription cancellation.
Cancel an iOS subscription through the apple app store
Apple handles billing and cancellation for all app-based subscriptions purchased through iPhones, iPads or Apple devices.
- On your Apple device, open the Settings app and tap your name at the top of the screen
- If you use an older iOS version, go to Settings and then tap iCloud
- Tap "Subscriptions" or "iTunes & App Store", then select "Subscriptions" if a second menu appears
- You will see a list of all active subscriptions tied to your Apple ID
- Find "Adweek Magazine" in the subscriptions list and tap it
- If you do not see Adweek listed, scroll down or check that you are logged into the correct Apple ID
- Tap "Cancel Subscription" or the trash/delete icon, depending on your iOS version
- Apple will ask you to confirm the cancellation and may offer promotional discounts to retain you
- Confirm cancellation when prompted
- Apple will send you a confirmation email shortly after; Yafee advises retaining this for your records
Cancel an android subscription through google play store
Google Play Store manages subscriptions for Android devices, including phones and tablets running Android operating systems.
- On your Android device, open the Google Play Store app and tap the profile icon in the top-right corner
- If you do not see a profile icon, look for a menu icon (three horizontal lines)
- Tap "Manage subscriptions" or "Subscriptions", depending on your Google Play version
- You will see a list of all subscriptions associated with your Google account
- Find "Adweek Magazine" in the subscriptions list and tap it
- If you see multiple subscriptions, verify that you are selecting the correct one by checking the price and renewal date
- Tap "Cancel subscription" and follow the on-screen prompts
- Google Play may display a confirmation screen outlining your cancellation date and any applicable refund
- Confirm the cancellation when prompted
- Google will send you a confirmation email within 24 hours; keep this as proof of your cancellation
Refund eligibility and timelines
Your entitlement to a refund depends on whether you fall within the 14-day statutory cancellation window and the specific terms of your subscription agreement.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of concluding your subscription contract, the Consumer Protection (Fair Trading) Act entitles you to a full refund unless you have consumed the service substantively. Adweek must process this refund within 14 days of receiving your cancellation notice. The refund will be credited to your original payment method (credit card, debit card or digital wallet). Check your payment statement or bank account after 14 days to confirm the refund has been received. If no refund appears, contact your bank or payment provider to verify the transaction, then escalate to Adweek's customer service if necessary.
Cancellations outside the 14-day window
Once the 14-day cooling-off period expires, you retain the right to cancel, but Adweek is not statutorily obligated to refund charges already incurred. Nevertheless, many subscription services honour cancellations and refund prorated amounts (charges for unused days within your current billing period) as a courtesy. Your subscription agreement and Adweek's cancellation policy will specify whether prorated refunds are available. Request a prorated refund when you cancel; if Adweek declines, ask for written explanation. Yafee recommends retaining this explanation, as it strengthens your position if you need to lodge a complaint with CASE.
What happens after you cancel
Cancelling your subscription does not terminate your access immediately; understanding the transition period ensures you are not caught off-guard.
Access and billing after cancellation
When you cancel, your subscription access typically continues until the end of your current billing period. If you paid for a monthly plan and cancelled mid-month, you retain access until the end of that month. If you paid for an annual plan, you retain access for the remainder of the year. Adweek will not charge you again when the current billing period expires. Check your Adweek account or the app a few days before your access expires to confirm the cancellation has taken effect. If you are charged after cancellation, contact Adweek immediately with your cancellation confirmation email and request a reversal of the erroneous charge.
Managing your account after cancellation
Your login credentials remain valid even after cancellation, allowing you to recover your account if you decide to resubscribe later. However, you will lose access to premium content and features once your current billing period ends. Consider archiving or downloading any articles, reports or research you wish to retain before your access expires. Some content may remain available in free or limited form on the Adweek website. If you reactivate your subscription in the future, your account history and preferences will be restored. Yafee suggests taking a few minutes to download important materials before your final access date expires.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct process; many consumers inadvertently delay or complicate their cancellations by overlooking key details.
Mistake 1: cancelling through the wrong platform
If you subscribed through the Apple App Store but attempt to cancel through Adweek's website, your cancellation request will not be processed. Consequently, you will continue to be billed even though you believe you have cancelled. Always cancel through the same platform where you subscribed. If you are uncertain which platform you used, check your payment method's transaction history or your email receipts for clues. Contact Yafee's guidance if you remain unsure; our specialists can help you identify your subscription type and direct you to the correct cancellation method.
Mistake 2: failing to retain proof of cancellation
If you cancel without saving confirmation, you have no evidence that you submitted a cancellation request if a dispute arises. Always screenshot your account settings after clicking "cancel", save confirmation emails, and note the date and time of your phone or email request. This documentation is essential if Adweek claims they never received your cancellation request or if you need to escalate to CASE. Yafee emphasises that retaining proof of cancellation protects your position and strengthens any claim for a refund.
Mistake 3: ignoring the difference between pausing and cancelling
Some subscription platforms offer a "pause" feature that temporarily halts billing without permanently cancelling your account. Pausing is not the same as cancelling. If you pause your Adweek subscription instead of cancelling it, your account remains active and billing may resume automatically after the pause period ends. If you intend to stop using Adweek permanently, select "cancel" explicitly, not "pause". Read the confirmation message carefully to ensure Adweek is terminating your subscription rather than suspending it.
Comparison of cancellation methods and timing
Each cancellation method offers different timelines and confirmation processes; choosing the right method depends on your urgency and preference for documentation.
| Cancellation method | Processing time | Confirmation type | Ideal use case |
|---|---|---|---|
| Account settings (web) | Immediate | Instant on-screen + email | Fastest option; immediate confirmation |
| Email cancellation | 5-10 business days | Email confirmation from Adweek | Preferred for written record; slower processing |
| Phone cancellation | Same day | Call notes + follow-up email | Prefer speaking to representative; immediate verbal confirmation |
| App Store (iOS/Android) | Immediate | Instant in-app + email from Apple/Google | If subscribed through app; bypasses Adweek entirely |
How yafee helps you cancel with confidence
Yafee specialises in guiding consumers through subscription cancellations, helping you understand your legal rights and execute cancellation requests correctly. Our contract-law experts have helped thousands of consumers cancel unwanted subscriptions and recover owed refunds. Yafee ensures you follow the correct procedure for your subscription type, understand your entitlements under Singapore law, and retain proper documentation of your cancellation request. If Adweek refuses to honour your cancellation or disputes your refund claim, Yafee provides guidance on escalating your complaint to CASE and preparing your case for investigation.
Contacting Adweek customer service
Use the following contact details to reach Adweek's customer service team for cancellation requests or billing inquiries.
| Contact method | Details | Response time |
|---|---|---|
| Contact via Adweek's official website help centre or support form at Adweek.com | 5-10 business days | |
| Phone | Check Adweek.com for current phone number and hours | Same day during business hours |
| Account settings | Manage subscription or cancel directly at Adweek.com | Immediate |
| App Store support | Apple App Store or Google Play Store subscription management | Immediate |
Adweek does not publish a physical mailing address for subscription cancellations; all cancellations are processed via your online account, email or phone contact. If you require further assistance or dispute Adweek's response to your cancellation request, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0820 to lodge a complaint. Yafee has helped thousands of consumers navigate subscription cancellations across multiple platforms, and our resources remain available to clarify any aspect of this process. Your cancellation right is protected by law; take action with confidence today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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