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Cancel Vinyl Me, Please: Step-by-Step Guide
How to cancel Vinyl me, Please and protect your consumer rights in singapore
What Vinyl me, Please is and why you might cancel
Vinyl Me, Please (VMP) is a subscription service that curates and ships exclusive vinyl records directly to your home each month. The service delivers physical albums accompanied by curated artwork, liner notes, and supporting materials - all designed for vinyl enthusiasts who value both the music and the tangible experience of physical media. However, VMP's service availability, pricing model, and subscription terms have evolved significantly, which is why cancellation has become an increasingly common question for subscribers, particularly those in Singapore.
If you subscribed to VMP but no longer wish to receive monthly shipments, or if you are reassessing your subscription expenses, cancellation is straightforward provided you follow the correct platform-specific steps. Yafee has guided thousands of consumers through subscription cancellation processes across multiple jurisdictions, and we know that you need precise, platform-aware guidance combined with knowledge of your consumer protections under Singapore law.
Current service availability in singapore
As of recent updates, VMP no longer actively offers new subscriptions to customers outside the United States, including Singapore. If you currently hold an active subscription from a previous period when international orders were accepted, you can still manage and cancel that subscription using the methods outlined in this guide. Always verify VMP's official terms and current geographic availability on their website before making any purchasing decisions.
Why cancellation timing matters
Timing your cancellation correctly prevents unwanted charges and ensures you retain access to your account until the end of your current billing cycle. Unlike some services that terminate access immediately upon cancellation, VMP typically grants you continued membership through your paid period's conclusion. Understanding this window is essential to avoiding surprise charges and maintaining your subscription value.
Your consumer rights in singapore when cancelling subscriptions
Singapore's consumer protection framework provides specific legal safeguards when you cancel subscription services, and you should understand these rights before taking action.
Consumer protection (Fair trading) act protections
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides specific protections when you enter into distance contracts, which includes online subscriptions. Under the CPFTA, you have the right to cancel certain contracts within a cooling-off period, typically five working days from the date you receive your goods or the contract is concluded, whichever is later. However, this cooling-off right does not apply to all subscription types, and VMP's physical goods delivery may place it within or outside the standard cooling-off window depending on how your transaction is classified.
The critical point: if you believe VMP has breached its terms, failed to deliver promised goods, or engaged in unfair contract terms, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). Yafee recommends documenting all communications with VMP, including cancellation requests and refund inquiries, so you have evidence if a formal complaint becomes necessary.
Unfair contract terms and your rights
The CPFTA also protects you against unfair contract terms - clauses that create a significant imbalance between your rights and VMP's obligations. If VMP's cancellation or refund policies appear unreasonably restrictive or if they attempt to charge you beyond the terms you agreed to, you have grounds to challenge these conditions. Keep records of when you subscribed, what terms were displayed, and any changes VMP made to those terms after you joined.
Your legal position
You have the right to cancel your VMP subscription at any time, subject to the terms of your agreement. If you paid for a billing cycle in advance, you are entitled to cancel without penalty before the next billing date. If VMP charges you without explicit renewal consent or fails to honour a cancellation request within 14 days, you can file a complaint with CASE or the MTI. You are not required to provide a reason for cancellation, and companies cannot impose unreasonable obstacles to the cancellation process itself.
How to cancel Vinyl me, Please via different platforms
Your cancellation method depends on where you subscribed - directly through VMP's website, via the Apple App Store, Google Play, or another payment platform. Each route requires different steps, and Yafee walks you through each one below.
Cancel Vinyl me, Please directly through the VMP website
- Log in to your Vinyl Me, Please account at vinylmeplease.com using your email address and password.
- If you have forgotten your password, click "Forgot Password" on the login page and follow the email recovery steps.
- Navigate to your account settings or subscription management area, typically found in the top-right menu under your profile name or "My Account".
- Look for a section labelled "Subscription", "Billing", or "Membership".
- Locate the option to "Cancel Subscription" or "Manage Membership" within your account dashboard.
- VMP may present a cancellation survey asking why you wish to cancel - this is optional, but your feedback may help improve the service.
- Confirm your cancellation by clicking the final confirmation button. VMP will send you a confirmation email within 24 hours.
- Save this confirmation email as proof of cancellation.
- Verify that your account status now shows "Cancelled" or "Pending Cancellation" in your account dashboard.
- Your access will typically remain active until the end of your current billing cycle.
Cancel if you subscribed via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the account icon in the bottom-right corner of the screen.
- Tap "Subscriptions" from the menu that appears.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Vinyl Me, Please in your subscriptions list and tap on it.
- If VMP does not appear, you may be subscribed through the VMP website directly, not through the App Store.
- Tap "Cancel Subscription" at the bottom of the subscription details screen.
- Apple will ask you to confirm the cancellation and may offer retention options.
- Confirm the cancellation. You will receive an email confirmation from Apple within a few minutes.
- Your subscription will end on the date shown in the confirmation.
Cancel if you subscribed via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions".
- Find Vinyl Me, Please in your active subscriptions and tap on it.
- If VMP does not appear, verify you are logged into the correct Google account.
- Tap "Cancel subscription" and confirm your cancellation.
- Google will present a confirmation and may offer a retention discount.
- Your subscription will end at the end of your current billing period. Google will send you a cancellation confirmation email.
- Save this confirmation as proof of cancellation.
Cancel via email or registered mail
If you encounter technical difficulties or prefer a formal cancellation record, you can cancel by contacting VMP directly in writing. This method creates a traceable record and is particularly useful if you later need to dispute a charge.
- Compose an email or prepare a letter containing your full name, email address associated with your VMP account, and a clear statement: "I request immediate cancellation of my Vinyl Me, Please subscription effective immediately."
- Include your VMP account number if available.
- State the date you wish the cancellation to take effect (typically the end of your current billing cycle).
- Send your cancellation request via email to VMP's customer support address (verify the current address on their website).
- Alternatively, send a registered letter to VMP's business address with proof of postage.
- Registered mail creates a legal record of delivery and is the strongest cancellation method under Singapore law.
- Retain a copy of your cancellation email or the postal receipt from the post office.
- If sending registered mail, request a receipt of delivery.
- Expect a confirmation email within 5 to 10 working days.
- If VMP does not respond within 14 days, escalate to CASE with your proof of cancellation attempt.
What happens after you cancel Vinyl me, Please
Cancellation does not always mean immediate termination of service; understanding what to expect prevents confusion and protects you financially.
Access and continued membership
When you cancel, VMP typically grants you continued access to your account and membership benefits until the end of your current billing cycle. Your next scheduled shipment will not be sent after your cancellation date. If a shipment has already been processed and is in transit when you cancel, you may still receive it - this is not a refundable item unless VMP explicitly states otherwise.
Billing and no further charges
Once your cancellation takes effect at the end of your billing cycle, VMP will not charge your payment method again. Verify that no further charges appear on your credit card or bank statement in the 30 days following your cancellation. If an unexpected charge appears, contact your bank immediately and file a dispute, then escalate to VMP and CASE if necessary.
Account data and cancellation records
Your VMP account typically remains accessible for a limited period after cancellation, allowing you to download invoices or access order history. Retain screenshots or PDF copies of your account activity and any cancellation confirmations for your records. Yafee recommends maintaining these documents for at least one year in case you need to dispute any charges or submit a complaint to CASE.
Vinyl me, Please refund eligibility and procedures
Refunds are not automatic upon cancellation and depend on your specific circumstances and the timing of your request.
Refund eligibility
You are generally not entitled to a refund simply for cancelling a subscription before your billing cycle ends, unless you cancel during the cooling-off period (five working days from receipt of goods) or if VMP has breached the contract. If you cancel mid-cycle and have already received your monthly shipment, VMP typically does not refund the prorated amount. However, if you cancel before a shipment is sent and before your next billing date, no charge will be applied.
How to request a refund
- Contact VMP's customer support by email or through your account settings and explain the reason for your refund request.
- State the specific transaction date, amount, and reason (e.g., "Cancellation within cooling-off period", "Failed shipment", "Duplicate charge").
- Provide copies of any supporting documentation, such as your confirmation emails, order receipts, or proof of non-delivery.
- If you received a damaged item, provide photographs of the damage.
- Allow 10 to 14 working days for VMP to process your refund request.
- VMP will respond via email with either approval or a detailed explanation of why the refund cannot be processed.
- If VMP refuses your refund and you believe it breaches the CPFTA, file a complaint with CASE.
- Include all correspondence and proof of your cancellation and refund request.
Refund processing timeline
Approved refunds are typically credited to your original payment method within 5 to 10 business days after approval. If you subscribed via the Apple App Store or Google Play, the refund will appear on your linked card or billing account, not as a separate transaction. Monitor your bank or payment account to confirm receipt of the refund within this timeframe.
Vinyl me, Please subscription pricing and billing cycles
Understanding VMP's pricing structure helps you calculate your financial commitment and cancel at the optimal time to minimise costs.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Cancellation impact |
|---|---|---|---|
| Standard membership | $39 to $49 | Monthly auto-renewal | Cancel before renewal date to avoid next charge |
| Annual prepaid membership | $450 to $550 (approximate) | Annual renewal | Partial refund eligibility depends on VMP policy and timing |
| Gift subscription | Varies by duration | Fixed term (typically 3 or 12 months) | Cancellation typically not available; access ends on expiry |
Verify current pricing on the VMP website, as rates vary by region and membership tier. If you subscribed several months ago, your rate may differ from current offerings. Yafee recommends checking your most recent invoice to confirm your exact monthly or annual charge before calculating the financial impact of cancellation.
Common mistakes to avoid when cancelling Vinyl me, Please
Cancellation is straightforward, but a few missteps can leave you charged or without proof of cancellation - we show you how to avoid them.
Mistake 1: assuming cancellation is immediate
Many subscribers believe that clicking "Cancel" terminates their membership instantly and stops all charges. In reality, VMP honours your paid billing cycle and may allow you to access content until the cycle ends. If you want to cancel and avoid the next charge, you must cancel before the renewal date listed in your account. Check your billing date in your account settings and set a phone reminder 5 days before that date to cancel in time.
Mistake 2: cancelling through the wrong platform
If you subscribed via the Apple App Store, cancelling through the VMP website will not stop Apple from charging you on your next billing date. The two systems are separate. Verify where you subscribed (check your confirmation email or bank statement to see whether charges come from "Vinyl Me, Please Inc." or "Apple App Store"), then cancel through that same platform. Yafee strongly recommends cancelling through both platforms if you are uncertain which one you used.
Mistake 3: not retaining proof of cancellation
If VMP charges you after you believe you cancelled, you will need evidence that your cancellation was received and processed. Save confirmation emails, screenshots of your account showing "Cancelled" status, and postal receipts if you sent a registered letter. Without proof, disputing a charge becomes significantly harder, and CASE will require documentation to support your complaint.
Mistake 4: ignoring unexpected post-cancellation charges
If a charge appears on your statement after your cancellation date, contact VMP immediately to request a reversal. If VMP does not respond within 14 days or refuses to refund the charge, contact your bank and file a chargeback dispute. Document every communication in writing (email rather than phone calls, if possible) so you have a record for CASE if escalation becomes necessary.
Comparing Vinyl me, Please to alternative vinyl subscription services
If you are reconsidering your subscription, comparing VMP to alternative services helps you make an informed decision about whether to cancel or switch.
| Service | Monthly cost (SGD) | Availability in Singapore | Cancellation policy |
|---|---|---|---|
| Vinyl Me, Please | $39-$49 | Not accepting new subscriptions | Cancel anytime; no refund for unshipped months |
| Record of the Month Club | $40-$50 | International shipping available | Cancel before shipping; requires written notice |
| Wax & Wane (Australia-based) | $45-$55 AUD | Ships to Singapore | Flexible cancellation; refund available if cancelled before shipment |
| Brawl | $50-$60 | Limited international availability | Monthly billing; cancel anytime with 5-day notice |
Before switching to an alternative service, ensure it actively ships to Singapore and offers the genres and curation style you prefer. Verify cancellation policies in advance, as some services charge restocking fees or enforce longer notice periods.
What to do if Vinyl me, Please refuses to cancel your subscription
A legitimate company must honour cancellation requests, and Singapore law protects your right to do so. If VMP refuses to cancel without justification, you have escalation options.
Step 1: request written confirmation of the refusal
Ask VMP in writing (via email) to confirm the reason they cannot process your cancellation. Request a direct response citing the specific contract term or policy that prevents cancellation. This written response strengthens your position if you later file a complaint with CASE, as it creates a record of VMP's stated position.
Step 2: file a complaint with the consumers association of singapore (CASE)
CASE is Singapore's primary consumer dispute resolution body. You can file a complaint online at case.org.sg or by visiting their office. Provide CASE with:
- Copies of all cancellation requests you sent to VMP and their responses.
- Your subscription agreement and any terms and conditions VMP displayed at the time of purchase.
- Screenshots of your account showing the subscription status.
- Copies of invoices or charges related to the disputed subscription.
- A clear description of your complaint and what resolution you seek (cancellation, refund, or both).
CASE will contact VMP on your behalf and attempt to mediate a resolution. If mediation fails, CASE can escalate the matter to the Ministry of Trade and Industry (MTI) or recommend that you pursue the matter through small claims court if the amount justifies legal action.
Step 3: dispute the charge with your bank
If VMP continues to charge you after your cancellation request, contact your bank or credit card company and file a formal dispute (called a "chargeback" or "reversal request"). Provide your bank with:
- Proof of your cancellation request (email confirmation, screenshots, or postal receipt).
- Evidence that the charge was unauthorised or that the service was not delivered.
- All communication between you and VMP regarding the disputed charge.
Your bank will investigate and may reverse the charge within 30 to 60 days. This action does not prevent CASE from pursuing the matter separately, and Yafee recommends pursuing both routes simultaneously if VMP's refusal appears to breach the CPFTA.
Checklist for cancelling Vinyl me, Please successfully
Use this checklist to ensure you complete every step correctly and create a complete cancellation record:
| Step | Action | Completed |
|---|---|---|
| 1 | Verify your current subscription status and next billing date in your VMP account | ☐ |
| 2 | Identify where you subscribed (VMP website, Apple App Store, Google Play, or other platform) | ☐ |
| 3 | Submit your cancellation request through the correct platform | ☐ |
| 4 | Save a screenshot or PDF of the cancellation confirmation page | ☐ |
| 5 | Retain the cancellation confirmation email for at least 12 months | ☐ |
| 6 | Monitor your bank statement or credit card for 30 days to confirm no further charges appear | ☐ |
Final steps and how yafee can support your cancellation
Cancelling Vinyl Me, Please does not require legal expertise if you follow the correct steps for your platform and understand your rights under Singapore's consumer protection law. However, if VMP disputes your cancellation, refuses to honour it, or continues to charge you without justification, your situation becomes more complex - and this is where clarity and proper documentation matter most.
Yafee has guided thousands of consumers through subscription cancellations across multiple jurisdictions and payment platforms, helping them navigate disputes, understand their legal position under the Consumer Protection (Fair Trading) Act, and escalate complaints to CASE when companies refuse to comply. Our approach combines platform-specific instruction with plain-language explanations of your consumer rights so you feel confident at every step.
If you encounter resistance from VMP after following the cancellation steps above, document every communication in writing and contact CASE (case.org.sg) to file a formal complaint. Retain all evidence, including confirmation emails, bank statements, and correspondence with VMP. Yafee recommends maintaining these records for at least one year in case you need to dispute a charge or pursue the matter further.
Contact information for escalation
If you need to escalate your cancellation dispute, contact these organisations:
- Consumers Association of Singapore (CASE): 6100 0315 (phone) or submit a complaint at case.org.sg. CASE handles consumer disputes and can mediate between you and VMP.
- Ministry of Trade and Industry (MTI): Escalation point for consumer protection violations. Contact through case.org.sg after filing an initial complaint.
- Your bank or credit card issuer: If VMP continues to charge you after cancellation, file a chargeback or reversal request with your financial institution immediately.
Yafee (yafee.com) remains your trusted resource for subscription cancellation guidance across all major platforms and services. Whether you need step-by-step instructions, explanations of your consumer rights, or clarity on how to dispute an unwanted charge, Yafee provides the precise, legally grounded information you need to cancel with confidence.
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