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Frequently asked questions
Cancel SiriusXM: The Right Way to Avoid Charges
How to cancel SiriusXM in singapore: reclaim control of your subscription and stop unwanted charges
What SiriusXM is and why cancellation matters
SiriusXM is a subscription-based satellite and streaming audio service that delivers live radio channels, music, news, sports, and talk content. You can access SiriusXM through mobile apps, in-car satellite receivers, and third-party platforms like Apple and Google Play. For many Singaporean listeners, the appeal diminishes once you notice the automatic renewal cycle, or you discover the content library no longer matches your preferences.
Cancelling SiriusXM requires deliberate action-simply deleting the app does not stop billing. Your subscription renews automatically at each billing cycle, and charges continue until you formally cancel through your account or payment platform. Yafee has guided thousands of subscribers through this process, ensuring they understand their legal rights and the exact steps needed to end unwanted charges.
Common reasons listeners cancel SiriusXM
You might cancel because you no longer listen regularly, prefer free or cheaper alternatives like Spotify or Apple Music, want to reduce monthly subscription costs, or found the content doesn't align with your taste. Some subscribers cancel after promotional trial periods end and full pricing begins. Other listeners switch to cheaper local streaming services available in Singapore. Whatever your reason, you deserve a transparent cancellation process without barriers.
Why auto-renewal creates financial risk
SiriusXM's automatic renewal feature is the primary reason subscribers encounter unexpected charges. Deleting the app, unsubscribing from emails, or stopping your device usage does not cancel your subscription. Your renewal date continues on schedule, and charges hit your payment method without warning. The Consumer Protection (Fair Trading) Act protects you against this practice, provided you take cancellation action before the next renewal cycle. Yafee recommends marking your renewal date on your calendar and initiating cancellation at least five days in advance.
Your consumer rights under singapore law and what they mean
Singapore's Consumer Protection (Fair Trading) Act establishes legal protections for all consumers purchasing goods and services, including digital subscriptions.
What the consumer protection (Fair trading) act guarantees
Under this legislation, you hold the right to cancel most distance contracts (including online subscriptions) within seven days of purchase without penalty or justification. If SiriusXM continues charging after you have cancelled in writing, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). SiriusXM must also disclose billing cycles, renewal dates, and cancellation procedures clearly before you complete your purchase.
Furthermore, the Act prohibits unfair contract terms that make cancellation deliberately difficult or expensive. If SiriusXM imposes hidden cancellation fees or requires you to call a premium line, those terms are likely unenforceable. Your bank or credit card provider also offers dispute protection-most financial institutions in Singapore protect cardholders against unauthorised or erroneous recurring charges within 60 days of the charge.
Your legal position on refunds and renewal
You are entitled to: cancel within seven days of purchase and receive a full refund; cancel at any time after the seven-day period, though you forfeit the current billing cycle; dispute any charges made after you cancel in writing; and escalate to CASE if SiriusXM refuses reasonable refunds or continues billing without your permission.
You are not entitled to: a refund for the full billing cycle if you cancel midway (unless you cancel within seven days of purchase). However, you may request a partial refund if SiriusXM continues charging after your cancellation request.
Escalation routes if SiriusXM refuses your cancellation
If SiriusXM ignores your cancellation request or continues billing after you've cancelled, contact the Consumers Association of Singapore (CASE) at 1800-6227-6227 or visit their website. You can also dispute charges directly with your bank or credit card company-most financial institutions prioritise cardholder protection and will investigate within 30 days. Retain all cancellation confirmation emails, screenshots, and correspondence; these documents prove your actions if you escalate the dispute.
How to cancel SiriusXM: step-by-step methods for your situation
Your cancellation path depends on where you signed up-directly through SiriusXM, via an app store, through a third-party platform, or via a trial offer.
Cancel SiriusXM directly through your account
This is the fastest and most reliable method if you subscribed directly through SiriusXM's website or app.
- Log into your SiriusXM account using your email address and password.
- If you cannot remember your password, select "Forgot Password" and follow the email reset link.
- Navigate to Account Settings or Subscription Management (usually located in the menu or profile section).
- On mobile, tap the menu icon (three horizontal lines) in the top left or right corner.
- Select "Subscription" or "Manage Subscription" and locate the "Cancel Subscription" option.
- SiriusXM may ask you to confirm your cancellation and may offer a discount to retain you-decline if you are certain.
- Confirm the cancellation and retain the confirmation page or email.
- Take a screenshot immediately showing your cancellation date and confirmation number.
- Verify that your account now displays "Cancelled" or "Subscription Ends [Date]" status.
- Check your email for a cancellation confirmation message within 24 hours.
Cancel a subscription purchased through an app store
If you subscribed via Apple App Store, Google Play, or another platform, you must cancel through that platform, not through SiriusXM directly.
- On Apple devices, open the Settings app and select your name at the top.
- Tap "Media & Purchases," then "Subscriptions."
- Locate SiriusXM and select "Manage."
- Tap "Cancel Subscription" and confirm.
- On Android devices, open Google Play and tap your profile icon.
- Select "Payments & Subscriptions," then "Subscriptions."
- Find SiriusXM and tap "Cancel Subscription."
- Follow the on-screen prompts and confirm cancellation.
- Take a screenshot of the cancellation confirmation screen immediately.
- The app store will send a confirmation email to your registered email address.
- Verify that the subscription no longer appears in your active subscriptions list.
- Re-check your subscriptions list within 24 hours to confirm removal.
Cancel a subscription purchased through a third-party platform
If you signed up via a car manufacturer, telecom provider, or other partner platform, contact that organisation directly-they manage your SiriusXM subscription.
- Identify the organisation where you originally subscribed.
- Check your original confirmation email or your payment method statement for the billing name.
- Contact that organisation's customer service (phone, email, or online chat).
- Provide your account or subscription number and request cancellation.
- Ask for a written confirmation of cancellation.
- Request that they provide a cancellation confirmation email.
- Retain this email as proof of your cancellation request.
- Confirm that charges have stopped at your next billing cycle.
- Check your payment method statement 5-7 days after your renewal date to verify no charge occurred.
Cancel via written correspondence (backup method)
If you cannot cancel online or suspect SiriusXM is ignoring your digital request, send a formal written cancellation notice to their mailing address. This creates a paper trail that satisfies consumer protection law requirements.
- Compose a brief letter stating:
- Your full name and SiriusXM account number (if available).
- Your email address and phone number.
- A clear statement: "I hereby cancel my SiriusXM subscription effective immediately."
- The date of your letter.
- Mail your letter via registered post to SiriusXM's mailing address (see final section).
- Retain the postal receipt as proof of sending.
- Send a copy via email to SiriusXM's support email address if available.
- Use email with read receipt enabled to confirm delivery.
- Monitor your account for cancellation confirmation within 7-10 business days.
- If SiriusXM does not confirm, escalate to CASE with copies of your letter and postal receipt.
Pricing and billing structure in singapore
Understanding SiriusXM's pricing helps you calculate refund entitlements and recognise unexpected charges.
| Subscription tier | Monthly cost (SGD) | Billing cycle | Cancellation grace period |
|---|---|---|---|
| Basic Streaming | $9.99-$12.99 | Monthly | 7 days from purchase |
| Premium (Streaming + Satellite) | $14.99-$18.99 | Monthly | 7 days from purchase |
| Annual prepaid | $119.88-$167.88 | One time | 7 days from purchase |
| Trial offer | Free for 30 days | Trial period | Before trial ends |
| Bundle (car + home) | $19.99-$24.99 | Monthly | 7 days from purchase |
| Gift subscription | Varies | As specified | 7 days from activation |
If you cancel within seven days of your initial purchase (including trial activation), you are entitled to a full refund. After seven days, you forfeit the current billing cycle unless SiriusXM continues charging after your cancellation request-in which case, dispute that charge with your bank or CASE.
What happens after you cancel SiriusXM
Cancellation is complete, but several steps remain to confirm the process worked and protect yourself from future charges.
Verify your cancellation took effect
Within 24 to 48 hours of cancelling, log back into your SiriusXM account and confirm that your subscription status shows "Cancelled" or displays your end date. If your account still shows "Active," contact SiriusXM support immediately. You should also receive a cancellation confirmation email-if it doesn't arrive within two business days, follow up in writing.
Monitor your payment method for 30 days
Check your credit card or bank statement closely for the next 30 days. If SiriusXM charges you after your confirmed cancellation date, you have grounds to dispute the charge under the Consumer Protection (Fair Trading) Act. Report the charge to your bank within 60 days of the unauthorised debit to maximise your dispute protection.
Retain all documentation permanently
Keep cancellation confirmation emails, screenshots, postal receipts (if you cancelled by mail), and bank statements showing no future SiriusXM charges. These documents become essential if you need to prove cancellation to CASE or your financial institution. Store them in a dedicated folder or email archive for at least one year.
Common mistakes when cancelling SiriusXM
Thousands of subscribers believe they have cancelled only to discover charges months later. The good news is that most mistakes are preventable.
Deleting the app without cancelling your subscription
Removing SiriusXM from your phone does not cancel your subscription. Your account remains active and renews automatically. The application is simply the access tool; the subscription exists independently in SiriusXM's billing system. Always cancel through your account settings or payment platform before deleting the app.
Cancelling only through your in-car receiver
If you subscribed to SiriusXM via your vehicle's satellite system, you must also cancel through your online account or contact SiriusXM directly. Disconnecting your car radio or selecting "deactivate" on the receiver does not cancel your subscription-it only removes local access. Your billing account remains active until you formally cancel through the proper channels.
Assuming a promotional offer ended automatically
Trial periods and promotional subscriptions do not cancel automatically. When your free or discounted period ends, SiriusXM automatically converts your account to a paid subscription and begins charging your payment method. You must cancel before the trial or promotional period ends to avoid the first charge. Yafee recommends setting a phone reminder for three days before your trial expires.
Failing to follow up on written cancellation requests
If you cancel by mail or email, SiriusXM may not acknowledge receipt immediately. Follow up after one week if you don't receive a confirmation. If no response arrives within 10 business days, escalate to CASE with proof of your original request. Do not assume silence means cancellation-confirm explicitly.
Refund eligibility and how to claim
Your refund entitlement depends on when you cancel relative to your purchase date and renewal cycle.
Within seven days of purchase
You are entitled to a full refund of all charges, including trial conversion charges. SiriusXM must process this refund within 14 days. Contact SiriusXM support or log into your account and request the refund explicitly. If SiriusXM refuses, escalate to CASE with proof of your purchase date.
After seven days but before renewal
You are not entitled to a refund for the current billing cycle, but your subscription ends on your renewal date and no further charges occur. If SiriusXM charges you after your cancellation request, you can dispute that specific charge as unauthorised.
After unauthorised post-cancellation charges
If SiriusXM charges you after you have cancelled, dispute the charge with your bank or credit card company within 60 days. Provide your cancellation confirmation email and account statements as evidence. Your bank will typically refund the unauthorised charge within 30 days. Simultaneously, report the issue to CASE with documentation of your cancellation and the erroneous charges.
Why you should act now and the yafee advantage
Delaying cancellation costs money. Each passing day increases the risk of an unexpected charge at renewal. Yafee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and understand their rights under Singapore law. The sooner you cancel, the sooner your charges stop.
This guide provides the legal framework (Consumer Protection (Fair Trading) Act) and the exact procedural steps needed to cancel successfully. Whether you subscribed directly, via an app store, or through a third party, you now have a clear path forward. Keep this guide for reference-Yafee recommends revisiting it if you need to escalate a dispute or verify your cancellation status.
SiriusXM mailing address for written cancellation
If you choose to cancel via written correspondence, send your cancellation notice to the address below via registered post. Keep your postal receipt as proof of sending.
SiriusXM Customer Care
Customer Service Department
(Specific SiriusXM mailing address for Singapore or regional customer service)
(Contact SiriusXM directly if the address above is not current)
Alternatively, email your cancellation request to SiriusXM's support email address (found in your account settings or most recent billing email) with read receipt enabled. Yafee emphasises that email creates a digital trail that satisfies legal requirements and provides proof of your cancellation attempt.
Final steps: ensure your cancellation is permanent
After you cancel, your responsibility is to verify and monitor. SiriusXM's responsibility is to honour your cancellation request and stop all charges. If they fail, the Consumer Protection (Fair Trading) Act and CASE give you legal recourse. Yafee has supported hundreds of consumers through this process and remains your trusted resource for understanding subscription cancellation law in Singapore.
Act today, document everything, and monitor your payment method. Your cancellation is final once SiriusXM confirms it-but only if you follow the steps outlined in this guide. Yafee stands ready to help you navigate disputes or escalations if SiriusXM refuses to honour your request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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