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Frequently asked questions
Cancel Epidemic Sound: Step-by-Step Guide
How to cancel Epidemic Sound in singapore and protect your subscription rights
What Epidemic Sound is and who uses it
Epidemic Sound is a subscription-based music licensing service that supplies royalty-free tracks and sound effects to creators, agencies and businesses worldwide. If you produce content for YouTube, podcasts, social media or commercial projects, you know the challenge of finding music you can legally use without copyright claims or takedowns. Epidemic Sound solves this by giving you access to millions of cleared tracks-but only while your subscription remains active.
The service appeals to YouTubers, podcasters, freelance video editors and small business owners who need commercial-grade music licensing. Your subscription tier determines how many channels you can monetize, whether you can use music in client work, and what commercial rights you receive. Understanding your plan matters because cancelling the wrong way-or at the wrong time-can lock you out of your content mid-project.
Who uses Epidemic Sound in singapore
Content creators in Singapore rely on Epidemic Sound to avoid copyright strikes on monetized videos and podcasts. If you run a YouTube channel, produce TikTok content, or create marketing videos for local businesses, you use this service to keep your revenue safe and your uploads claim-free. Pricing scales from individual creators (SGD 13.49 per year on the Creator plan) to agencies and studios (up to SGD 101.24 monthly on the Business plan).
Common reasons to cancel Epidemic Sound
You might cancel because your project ended, you switched to a free alternative, or you realised the plan did not match your needs. Some users cancel after an accidental renewal or discover they do not need commercial licensing after all. Whatever your reason, Yafee is here to guide you through the process so you do not get stuck paying for a service you have stopped using.
Understanding your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services like Epidemic Sound. This law means the company must clearly disclose their cancellation policy, billing terms and any charges before you subscribe. If Epidemic Sound fails to honour their stated cancellation process, charges you after you have cancelled, or refuses a legitimate refund, you have legal recourse under this framework.
Your cancellation rights under singapore law
You have the right to cancel your subscription at any time unless the service explicitly states otherwise in its terms and conditions. Epidemic Sound does not offer a statutory 14-day cooling-off period for digital content (music access), as Singapore's Consumer Protection (Fair Trading) Act exempts ongoing access to digital downloads. However, you can still cancel immediately after purchase if the company's terms allow it. The key is knowing exactly when your subscription renews so you can cancel before the next billing date.
Your legal position: Under the Consumer Protection (Fair Trading) Act, Epidemic Sound must process your cancellation request within a reasonable timeframe and stop charging you immediately. You are entitled to retain access until your current billing period ends, unless the company's terms state otherwise. If charges continue after cancellation, you have grounds to dispute the transaction with your payment provider.
Escalation if the company refuses to cancel
If Epidemic Sound refuses to process your cancellation or continues charging you after you have cancelled, contact the Consumers Association of Singapore (CASE). CASE investigates complaints about unfair trading practices and can compel the company to refund unauthorised charges. You can also dispute the charge with your credit card issuer or bank, and request a chargeback for unauthorised transactions. Yafee has supported thousands of consumers in resolving billing disputes by providing clear documentation of their cancellation request.
Epidemic Sound pricing in singapore
Your subscription cost determines your access level and commercial rights, so choose wisely before you commit to annual billing. Here is what each plan costs and what you receive in return.
Subscription tiers and pricing
| Plan | Billing cycle | Cost (SGD) | Commercial use |
|---|---|---|---|
| Creator | Annual | 13.49 | Limited to 1 channel |
| Starter | Monthly | 9.99 | 1 channel only |
| Standard | Monthly | 49.99 | Up to 5 channels |
| Plus | Monthly | 74.99 | Up to 10 channels |
| Business | Monthly | 101.24 | Unlimited channels + client work |
Annual plans save you money compared to monthly billing. If you are unsure whether you will need the service long-term, start with a monthly plan so you can cancel without penalty if your needs change.
Should you cancel Epidemic Sound?
Consider whether cancellation is the right move before you submit your request. Epidemic Sound may be worth keeping if you produce content regularly and rely on royalty-free music for revenue protection. However, if your project has ended or you have found a cheaper alternative, cancellation makes financial sense.
When to keep your subscription
Keep your subscription if you produce monetized content on multiple platforms or create music for client work. If you cancel mid-year and then restart a project, you will have to re-subscribe and potentially pay for a full billing cycle again. Keep Epidemic Sound active if the annual renewal is coming soon and you think you will create content within the next 12 months.
When to cancel your subscription
Cancel if you have not used the service in 30 days or more. Cancel if you have switched to a free music library like YouTube Audio Library or Pixabay Music. Cancel if you are over budget and can survive without commercial-grade licensing. Cancel if the plan no longer matches your content strategy-for example, if you no longer monetize videos or create content for clients.
How to cancel Epidemic Sound
Epidemic Sound allows you to cancel online via your account dashboard within minutes. Follow these steps to cancel before your next billing date.
Step 1: log in to your Epidemic Sound account
Visit the Epidemic Sound website and log in with your email address and password. If you have forgotten your password, use the "Forgot password?" link to reset it via email. Ensure you have access to the email address you used to create your account, as this is where Epidemic Sound will send your cancellation confirmation.
Step 2: access your subscription settings
- Click on your account profile icon in the top right corner of the dashboard.
- Select "Account settings" or "Billing" from the dropdown menu.
- Look for the "Subscription" or "Billing plan" section.
- Locate your active subscription and select "Manage subscription" or "Change plan".
Step 3: initiate the cancellation request
- Click "Cancel subscription" or "Delete subscription".
- The system may display a retention offer or ask why you are cancelling.
- Select your reason from the list or choose "Other" if your reason is not listed.
- Click "Continue" or "Proceed with cancellation".
Step 4: confirm your cancellation
Epidemic Sound will display a final confirmation screen. This screen will show your cancellation date and your final access end date. Read this information carefully to ensure you understand when your subscription ends. If your billing date is 15 August and you cancel on 10 August, you retain access until 15 August (end of your paid period). Click "Confirm cancellation" or "Yes, cancel my subscription".
Step 5: save your cancellation confirmation
After you confirm, Epidemic Sound displays a confirmation message with a reference number or cancellation ID. Screenshot this page and save it to your device. Additionally, check your email inbox (and spam folder) for a cancellation confirmation email from Epidemic Sound. This email is your proof of cancellation. Yafee recommends keeping these records for at least three months in case you need to dispute a post-cancellation charge.
What happens after you cancel Epidemic Sound
Cancellation does not happen instantly-you retain access to all music until your current billing period ends. Epidemic Sound will not charge you again unless you reactivate your subscription.
Your access timeline after cancellation
If your subscription renews on 20 August and you cancel on 15 August, you can download and use music until 20 August. After 20 August, you cannot access the Epidemic Sound library, but your downloaded content remains yours to use. If you created a video using Epidemic Sound music on 19 August and uploaded it on 25 August, your video is safe-music licenses carry forward even after cancellation.
Preventing re-subscription and unwanted charges
Epidemic Sound will not reactivate your subscription unless you manually restart it. If you see a charge after your cancellation date, this indicates the cancellation did not process correctly. Contact Epidemic Sound support immediately with your cancellation confirmation email. Yafee advises monitoring your credit card or bank statement for 30 days after your final billing date to catch any erroneous post-cancellation charges.
Refund eligibility and how to request one
Epidemic Sound's refund policy depends on the reason for your cancellation and how long you have held the subscription. You have stronger grounds for a refund if you cancelled within days of purchasing or if the company failed to deliver the service you paid for.
When you can request a refund
Request a refund if you cancelled within 7 days of purchase and have barely used the service. Request a refund if Epidemic Sound failed to provide access to the music library or charged you twice for the same billing period. Request a refund if you cancelled before your billing date and the company charged you anyway. Under the Consumer Protection (Fair Trading) Act, you have grounds to dispute unfair billing practices.
Do not expect a refund if you cancel after using the service for more than 30 days. Epidemic Sound treats this as a delivered service, and your refund claim will likely be denied. However, if you are outside Singapore and are subject to different consumer protections (such as the European Union's 14-day digital goods cooling-off period), your refund eligibility may differ.
How to request a refund
- Log in to your Epidemic Sound account and navigate to your transaction history or billing section.
- Locate the charge you want to dispute and select "Request refund" or "Contact support about this charge".
- Provide a clear reason for your refund request (e.g., "cancelled within 7 days", "duplicate charge", "service not delivered").
- Attach your cancellation confirmation email as evidence.
- Submit your request and wait for Epidemic Sound's response (typically 5-10 business days).
If Epidemic Sound denies your refund request, escalate the complaint to the Consumers Association of Singapore (CASE). CASE can mediate disputes and compel companies to refund unauthorised charges. You can also dispute the charge with your credit card issuer or bank and request a chargeback if Epidemic Sound refuses to process your refund.
Common cancellation mistakes to avoid
You are not alone if you have paid for services you forgot to cancel. Yafee has helped thousands of consumers recover money from unwanted recurring charges by catching these mistakes early. Here are the most common errors-and how to avoid them.
Mistake 1: cancelling through email instead of your account
Some users email Epidemic Sound support requesting cancellation without logging in to cancel via the dashboard. Email requests may not be processed as quickly as in-account cancellations, and you have less proof of when you submitted your request. Always cancel through your account settings so you receive an instant confirmation and a reference number.
Mistake 2: assuming cancellation happens immediately
Many users believe cancellation takes effect on the day they submit it. In reality, you retain access until the end of your current billing period. If your subscription renews on 30 August and you cancel on 25 August, you are charged on 30 August, then access ends. Mark your calendar with your next renewal date so you know when to expect your final charge.
Mistake 3: not saving your cancellation confirmation
If Epidemic Sound charges you after cancellation, you need proof that you cancelled in time. Without your cancellation email or screenshot, the company may deny your refund claim. Save your confirmation immediately and store it in a dedicated folder for billing records.
Mistake 4: cancelling when your renewal is imminent
If your subscription renews tomorrow and you cancel today, the system may process the renewal charge before the cancellation takes effect. Check your renewal date before cancelling. If renewal is within 48 hours, wait until after the charge posts, then request a refund immediately with your cancellation confirmation as evidence.
Your checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from post-cancellation charges.
| Action | Status |
|---|---|
| Check your next renewal date before cancelling | [ ] Done |
| Log in to your Epidemic Sound account dashboard | [ ] Done |
| Navigate to subscription settings and click "Cancel subscription" | [ ] Done |
| Confirm the cancellation and screenshot the confirmation screen | [ ] Done |
| Save the cancellation confirmation email from Epidemic Sound | [ ] Done |
| Monitor your bank statement for 30 days after your final billing date | [ ] Done |
Comparing Epidemic Sound with alternatives
Before you cancel, consider whether another music licensing service might suit you better. Here are popular alternatives and how they compare.
| Service | Cost (monthly) | Commercial use | Library size |
|---|---|---|---|
| Epidemic Sound | SGD 9.99 - 101.24 | Yes (plan-dependent) | 40,000+ tracks |
| Artlist.io | SGD 80 (monthly) | Yes | 50,000+ tracks |
| AudioJungle | Free (with purchase option) | Yes (pay-per-track) | 1,000,000+ tracks |
| YouTube Audio Library | Free | Yes (with attribution) | 15,000+ tracks |
| Pixabay Music | Free | Yes | 1,800+ tracks |
If you are cancelling because the cost is too high, YouTube Audio Library and Pixabay Music are free alternatives. If quality and variety matter more than cost, Artlist.io or AudioJungle may serve you better. Evaluate your needs before you cancel so you know which alternative suits your workflow.
Contact information for manual cancellation requests
Although online cancellation is fastest and leaves the clearest paper trail, you can also request cancellation by contacting Epidemic Sound support directly. Yafee advises using the online method whenever possible, but here is how to escalate if your online cancellation does not process.
Support contact methods
Visit the Epidemic Sound support page and submit a cancellation request through their contact form. Include your account email, subscription plan, and the date you want to cancel. You can also email [email protected] with the subject line "Cancellation Request" and provide the same information. Allow 3-5 business days for a response. If Epidemic Sound does not respond within 10 business days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE-5 (1800-622-7355).
Post and physical address
Epidemic Sound does not maintain a dedicated customer service office in Singapore. If you need to send a written cancellation request by post, contact Epidemic Sound support to request a mailing address. Physical mail typically takes 5-10 business days to reach the company, and processing can take an additional 10-15 business days. This method is not recommended unless you lack online access or require a legally documented paper trail for a dispute.
Final steps to protect yourself after cancellation
Your cancellation is complete, but your responsibility does not end there. Yafee recommends these final actions to ensure you are not charged again and to build a strong record if you need to dispute future charges.
- Check your bank or credit card statement 5-10 days after your final billing date to confirm the last charge posted and no additional charges appear.
- Keep all cancellation and confirmation emails in a dedicated folder for 12 months.
- If you see any charge after your final billing date, contact your bank or credit card issuer immediately to dispute it.
- If Epidemic Sound refuses to reverse an unauthorised post-cancellation charge, file a complaint with CASE and provide your cancellation confirmation as evidence.
Summary: why yafee helps you cancel with confidence
Cancelling Epidemic Sound should take minutes, not hours of stress and uncertainty. The Consumer Protection (Fair Trading) Act in Singapore guarantees your right to cancel subscriptions, and Yafee has helped thousands of consumers navigate this process successfully. From verifying your renewal date to saving your cancellation confirmation and monitoring your bank statement, every step you take builds your defence against hidden charges.
When you cancel, do it online through your account dashboard-this creates an instant, timestamped record that protects you if the company tries to charge you again. If Epidemic Sound refuses to honour your cancellation or continues billing you after you have cancelled, escalate to the Consumers Association of Singapore (CASE) with your confirmation email. Yafee stands behind every cancellation guide with precise legal framework, actionable steps, and the assurance that your consumer rights are protected. Cancel confidently, monitor your account, and rest assured that Yafee has supported thousands of consumers in ending unwanted subscriptions for good.