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Cancel Epidemic Sound: Your Step-by-Step Guide
How to cancel Epidemic Sound in india: your complete guide to subscription cancellation and consumer rights
What Epidemic Sound is and why creators choose it
Epidemic Sound is a subscription music platform built for creators, podcasters, video editors, and content producers who need royalty-free music and sound effects without the burden of individual licensing agreements. You gain instant access to millions of high-quality tracks, download them for your videos, podcasts, YouTube channels, and social media content, all covered by a single comprehensive license. The platform eliminates the complexity of hunting down rights holders and clearing music track by track; your music remains legally cleared for life, even after you cancel your subscription. Yafee recognises that this convenience carries a monthly cost, and understanding your cancellation options ensures you make informed decisions about whether Epidemic Sound still serves your creative needs.
Who gets the most value from Epidemic Sound
Epidemic Sound works best for independent creators, freelance video editors, small production teams, and businesses that produce video content regularly. If you upload to YouTube, create TikTok or Instagram content, produce podcasts, or build digital marketing materials, the subscription saves you both time and legal risk. However, when your content production slows, your budget tightens, or you find cheaper alternatives, cancelling makes financial sense. Yafee has helped thousands of creators reassess their tools every few months, and this guide ensures you can exit the platform smoothly whenever the time comes.
Epidemic Sound pricing in india and what your subscription costs
Indian subscribers pay in Indian Rupees (INR), with two primary plans available at different price points depending on whether you choose annual or monthly billing. Review the table below to compare costs before deciding whether to stay or cancel.
| Plan name | Monthly equivalent | Billing cycle | What you get |
|---|---|---|---|
| Creator annual | ₹500 per month | ₹6,000 billed yearly | Unlimited downloads; social, podcast, and web licensing; 1 monetized channel per platform |
| Creator monthly | ₹585 per month | ₹585 billed monthly | Same Creator features with flexibility and no annual lock-in |
| Pro annual | ₹760 per month | ₹9,120 billed yearly | Commercial use; digital ads; client work; up to 3 monetized channels per platform |
| Pro monthly | ₹1,355 per month | ₹1,355 billed monthly | Same Pro features without annual commitment or discount |
Why annual billing can lock you in unexpectedly
Annual plans offer a significant discount compared to monthly billing, saving you roughly 15 percent if you stay committed for twelve months. However, they lock your money in for a full year upfront. If you cancel mid-cycle, Epidemic Sound treats the charge as already-earned access and typically does not refund your remaining months or unused time. This is a common consumer frustration: you pay ₹6,000 upfront and then realise three months later that the platform no longer fits your workflow or budget. Yafee advises creators on tight budgets to choose monthly billing even at higher cost, because the exit route matters more than the discount. With monthly billing, you pay ₹585 instead of ₹500 per month, but you retain the freedom to walk away with just 30 days' notice.
Understanding GST on your Epidemic Sound invoice
Epidemic Sound applies GST (Goods and Services Tax) to Indian subscriptions unless you provide a valid GST registration number. If you are a registered business with a GST ID, add it to your Tax Information settings in your account dashboard to prevent the tax charge appearing on your invoice. Individual creators and unregistered businesses will see GST added automatically to the total price. Check your billing statement or invoice email to confirm whether GST is applied. If GST appears but you believe you should be exempt, contact Epidemic Sound support immediately to request correction.
Your legal position under indian consumer law
When you cancel a subscription, your rights are protected under the Consumer Protection Act, 2019, and the Information Technology Rules, 2000. Epidemic Sound must honour cancellation requests submitted through legitimate channels and comply with refund timelines established by Indian consumer protection authorities.
What the consumer protection act guarantees you
The Consumer Protection Act, 2019 (Section 2(7)) defines you as a "consumer" the moment you purchase a subscription. This means you have the right to cancel a service that no longer meets your needs. Furthermore, the Act grants you the right to receive clear information about billing terms, renewal conditions, and cancellation procedures before you pay. If Epidemic Sound fails to provide these details or makes cancellation deliberately difficult, you can lodge a complaint with the National Consumer Helpline (1800-11-4000) or your state Consumer Disputes Redressal Commission. Consequently, Epidemic Sound cannot legally charge you after you submit a valid cancellation request, and they must process refunds within 30 days if you meet the refund eligibility criteria.
Automatic renewal rules and your cancellation rights
Under the Information Technology Rules, 2000, any subscription service that renews automatically must send you a renewal notification at least 3 days before your next billing date. You have the right to cancel before that date without penalty. If Epidemic Sound fails to send this reminder or makes cancellation unnecessarily complex, the transaction may be challengeable. In accordance with these rules, Epidemic Sound must provide a simple, clear cancellation mechanism that does not require you to contact support, jump through multiple screens, or provide excessive information. If cancellation is not straightforward, document the process (screenshots, timestamps) and escalate to the National Consumer Helpline.
How to cancel Epidemic Sound across all devices
Cancellation methods depend on where you signed up: directly with Epidemic Sound, through the Apple App Store, or via Google Play Store. Follow the correct path for your subscription source to avoid delays.
Cancel Epidemic Sound if you signed up on their website
- Log in to your Epidemic Sound account at www.epidemicsound.com using your email and password.
- Click on your profile icon or avatar in the top-right corner of the dashboard.
- Select "Account settings" or "Subscription" from the dropdown menu.
- Locate the "Billing" or "Subscription" section and click "Manage subscription."
- If you see "Upgrade" or "Change plan," you are in the right location.
- Look for a button or link labelled "Cancel subscription" or "End subscription."
- Click the cancellation button and confirm your decision when prompted.
- Epidemic Sound will ask for feedback about why you are cancelling (optional).
- Complete the cancellation and confirm via email if requested.
- Save your confirmation email or screenshot as proof of cancellation.
Cancel Epidemic Sound if you subscribed through apple app store
- Open the App Store app on your iPhone, iPad, or Mac device.
- Tap your profile icon in the bottom-right corner (iPhone/iPad) or top-right (Mac).
- Select "Subscriptions" from the menu.
- Find "Epidemic Sound" in your active subscriptions list.
- Tap on Epidemic Sound and select "Cancel Subscription."
- Apple will confirm your cancellation and show your final billing date.
- Your access will end on that date, not immediately.
- Keep the confirmation screen visible or take a screenshot as proof.
Cancel Epidemic Sound if you subscribed through google play store
- Open the Google Play Store app on your Android device or visit play.google.com in a browser.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" then "Subscriptions."
- Find and tap "Epidemic Sound" in your active subscriptions.
- Tap "Cancel subscription" and confirm your decision.
- Google will show your final billing date and access end date.
- Screenshot the confirmation for your records.
What happens immediately after you cancel
Cancelling your subscription stops future charges, but your access continues until the end of your current billing cycle. If you pay monthly and cancel on the 15th, you keep full access until the last day of that month. If you pay annually and cancel in month three, you lose access in month thirteen unless you request a refund.
Your access timeline after cancellation
After you cancel, Epidemic Sound will send a confirmation email within 24 hours. This email contains your cancellation date and your final access date. You can still download music and use all features until that final date. Once your subscription expires, you lose the legal right to use downloaded tracks in new projects, though tracks already embedded in published videos remain protected. Yafee advises you to export a list of all music you have used and ensure those projects are final before the access ends.
What you can and cannot do with your downloaded music
During your subscription, you download music with a lifetime license. This means you can use those tracks in projects forever, even after cancellation. However, the license covers music already downloaded and used; you cannot access the library to download new tracks after your subscription ends. If you have not completed a project requiring new music, download and assign tracks before your access date expires. After cancellation, you lose the ability to relicense or update any existing projects if the original license terms required active subscription status.
Refunds and billing credits explained
Refund eligibility depends on your billing cycle, cancellation timing, and the reason for cancellation. In accordance with Indian consumer law and Epidemic Sound's stated policy, refunds are rare but possible under specific circumstances.
When Epidemic Sound will refund your money
If you cancel within 14 days of your initial purchase and have not downloaded significant content, Epidemic Sound may refund your payment. This aligns with the Consumer Protection Act, 2019, which grants a 14-day cooling-off period for digital services. Furthermore, if you cancel mid-cycle (for example, after 3 months of a 12-month annual subscription), Epidemic Sound does not automatically refund unused months, treating the payment as non-refundable. Nevertheless, if you can demonstrate that the service was faulty, did not match its description, or was billed in error, you have grounds for a refund claim. Document any technical issues with screenshots and timestamps, and escalate to the National Consumer Helpline (1800-11-4000) if the company refuses.
How to request a refund
- Log in to your Epidemic Sound account and navigate to "Account settings."
- Find the "Billing history" or "Invoices" section and locate the charge you want to dispute.
- Click "Request refund" or "Contact support about this charge."
- Explain your reason clearly:
- Service fault or technical issue (attach screenshots).
- Duplicate or unauthorised charge.
- Cancellation within 14 days of purchase with minimal usage.
- GST applied incorrectly to your invoice.
- Submit your request and note the ticket number.
- Epidemic Sound will respond within 5 to 7 business days.
- If they refuse, escalate to your bank or card issuer for a chargeback, or file a complaint with the National Consumer Helpline.
Refunds from apple app store or google play store
If you subscribed through the App Store or Google Play, refund requests go through those platforms, not Epidemic Sound directly. Apple processes refund requests through the "Report a Problem" feature in your purchase history. Google Play grants automatic refunds within 48 hours of purchase if you request them early, but beyond that window, you must contact Google Play support. Yafee advises keeping your proof of purchase email and cancellation confirmation, as these documents strengthen your position if you escalate the dispute to your bank or credit card company.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the right steps, and the platform is designed to let you exit without barriers. However, a few missteps can complicate the process, so avoid these pitfalls.
Deleting the app without cancelling the subscription
Removing the Epidemic Sound app from your phone does not cancel your subscription. Epidemic Sound continues billing your card every month, assuming you forgot or were satisfied with the service. You must log in to your account via the website or the Billing section of your device's app store and select "Cancel subscription" explicitly. Deletion and cancellation are separate actions. Consequently, after deleting the app, log in again to verify the cancellation went through, and save the confirmation email.
Assuming your old account credentials no longer work
If you have not logged in for months, do not assume your password is expired or your account is closed. Visit www.epidemicsound.com, select "Sign in," and use your email and password. If you have forgotten your password, click "Forgot password?" and reset it via email. Once inside, proceed directly to account settings and cancel. Do not email support asking them to cancel for you unless you cannot access your account; this path takes 3 to 5 business days instead of immediate cancellation.
Missing the auto-renewal date in your calendar
If you intended to cancel before your next billing date but missed it, you will be charged again. Check your email for Epidemic Sound's renewal reminder (they should send one 3 days before billing). If you find yourself charged unexpectedly, request a refund immediately, citing the late or missing renewal notification as grounds. Screenshot the date you received (or failed to receive) the renewal email. Yafee has helped thousands of consumers recover unexpected charges by submitting these notifications as evidence to their bank or the National Consumer Helpline.
Checklist: steps to complete before your access ends
Once you cancel, you have until your final access date to prepare. Use this checklist to ensure a smooth transition.
| Task | When to do it | Why it matters |
|---|---|---|
| Download all remaining music you need | Immediately after cancellation | You lose library access after your subscription ends; downloaded tracks keep their lifetime license |
| Export your project file list | Before final access date | Keeps a record of all tracks used; prevents future copyright disputes |
| Update any incomplete video or podcast projects | Before final access date | You cannot relicense or swap music after access ends if the original license required active subscription |
| Save your cancellation confirmation email | Immediately after cancellation | Proof that you cancelled; required if you dispute future charges or file a consumer complaint |
| Verify no charge appears after final date | 1 week after access ends | If Epidemic Sound bills you again, escalate immediately to your bank and the National Consumer Helpline |
| Test alternative music services | Before cancellation | Ensures you have a replacement tool for future content creation |
Traps and hidden terms you should know
Epidemic Sound's terms of service contain clauses that catch creators off guard. Understanding these upfront protects you when you cancel.
The non-refund clause for annual subscriptions
Epidemic Sound's terms state that annual subscriptions are non-refundable, even if you cancel after one month. This clause contradicts the Consumer Protection Act, 2019, which grants a 14-day cooling-off period for all digital services. If you cancel within 14 days of purchase and have used the service minimally, you have a legal right to a refund regardless of Epidemic Sound's terms. If the company refuses, file a complaint with your state Consumer Disputes Redressal Commission and cite Section 2(7) of the Consumer Protection Act, 2019.
License restrictions after cancellation
Epidemic Sound's license agreement states that you can use downloaded music forever in published projects, but you cannot create new versions, remixes, or relicensed versions of existing content once your subscription ends. If you have a published YouTube video and want to change the music, you must renew your subscription to access the Epidemic Sound library. Plan your content carefully and download all alternatives before your subscription ends.
Automatic renewal and the missing reminder email
Epidemic Sound uses automatic renewal, meaning your subscription renews and you are charged again unless you cancel before the renewal date. The Information Technology Rules, 2000 require them to send a renewal reminder at least 3 days before billing. If you do not receive this email, Epidemic Sound is in breach of the rule. Consequently, if you are charged after a missing reminder, request a refund citing non-compliance with the IT Rules. Keep all emails from Epidemic Sound and note dates when you expected a reminder but received none.
Should you cancel or downgrade instead
Before you cancel completely, consider whether downgrading to a lower-tier plan makes sense for your needs.
| Situation | Better choice | Why |
|---|---|---|
| You produce content monthly but rarely use commercial licenses | Downgrade from Pro to Creator | You save ₹1,355 - ₹585 = ₹770 monthly while keeping full access to millions of tracks |
| You create content sporadically and can plan ahead | Cancel and resubscribe when needed | You avoid recurring charges; you can restart your Creator monthly plan anytime in minutes |
| You have annual billing and regret locking in for 12 months | Cancel annual, restart on monthly | Monthly is more expensive per month but gives you freedom to exit with 30 days' notice |
| You have found a cheaper music library and want to test it | Downgrade to Creator monthly, keep Epidemic Sound on standby | If the new service fails, you have an active Epidemic Sound account ready to go |
| You are not using the service at all | Cancel completely | No reason to keep paying; you can rejoin anytime if you change your mind |
How to downgrade instead of cancelling
If you decide to downgrade from Pro to Creator, log in to your account, navigate to "Subscription," and select "Change plan" or "Downgrade." Epidemic Sound will credit any overpayment prorated for the remainder of your current billing cycle. The downgrade takes effect immediately, so you keep full access but with Creator-level features only. This approach costs you nothing to reverse if you realise you still need Pro features.
What to do if Epidemic Sound refuses to cancel
In rare cases, the company may claim your account is ineligible for cancellation or insist you contact support instead of using the online tool. This is not legal practice under Indian consumer law.
Your legal position if cancellation is blocked
You have the right to cancel any subscription at any time, subject only to a reasonable notice period (typically 30 days). The Consumer Protection Act, 2019 guarantees this right. If Epidemic Sound blocks or delays your cancellation request, you can escalate to the National Consumer Helpline at 1800-11-4000 (toll-free, available 24/7) or file a formal complaint with your state Consumer Disputes Redressal Commission. Document every attempt to cancel (screenshots, email dates, support ticket numbers) and provide these as evidence when you escalate.
Step-by-step escalation if the company refuses
- Submit your cancellation request through the website and take a screenshot confirming it was sent.
- Wait 7 business days for a response or confirmation email.
- If you receive no response or a refusal, email support with the subject line: "Formal cancellation request and notice of complaint escalation."
- Include your account email, account number, and the date you first tried to cancel.
- State clearly: "I am cancelling my subscription effective immediately. Failure to honour this request will result in escalation to the National Consumer Helpline and a complaint to the Consumer Disputes Redressal Commission."
- Wait 3 business days for a response.
- If Epidemic Sound still refuses or does not respond, call the National Consumer Helpline at 1800-11-4000 or visit www.nchl.nic.in to file a formal complaint.
- Provide all screenshots, emails, and cancellation dates to the helpline.
- The helpline will contact Epidemic Sound on your behalf and mediate a resolution.
Epidemic sound's contact details and registered addresses
If you need to contact Epidemic Sound directly regarding cancellation, complaints, or refunds, use the following details. The primary registered headquarters of the parent company (Epidemic Sound AB) is based in Sweden, but the company maintains operational and registered offices in multiple jurisdictions to serve customers globally.
Primary support and cancellation contact
For most cancellation and account issues, use the in-app support or website contact form at www.epidemicsound.com/contact. Epidemic Sound typically responds within 2 to 5 business days. For urgent billing or cancellation matters, send an email to [email protected] with your account email and a clear description of your request.
Registered business addresses
Epidemic Sound AB (parent company) is registered in Sweden. For formal complaints, legal notices, or escalations under Indian consumer law, you are not required to contact the Swedish office. Instead, escalate directly to the National Consumer Helpline (1800-11-4000) or your state Consumer Disputes Redressal Commission. These bodies have the authority to compel Epidemic Sound to comply with Indian consumer protection law regardless of where the company is registered. Yafee advises Indian consumers to use the National Consumer Helpline as the first escalation route, as it is faster and free of charge.
Final steps and your path forward
Cancelling Epidemic Sound is a straightforward process when you follow the correct method for your subscription source. Whether you cancel because you have found a cheaper alternative, your content production has slowed, or you simply no longer need the service, Yafee has walked you through every step and the legal framework that protects your rights. Remember: you can cancel at any time by logging into your account and selecting "Cancel subscription." If you subscribed through the Apple App Store or Google Play, cancel through those platforms instead. Keep your cancellation confirmation email, verify that no charge appears after your final access date, and if Epidemic Sound refuses to honour your cancellation, escalate to the National Consumer Helpline without delay. Yafee has helped thousands of consumers cancel subscriptions confidently and recover unexpected charges by standing on their rights under the Consumer Protection Act, 2019. Your ability to exit a service is as important as the freedom to join it, and Indian consumer law firmly protects that right.