Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Deezer, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Deezer in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Deezer
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Deezer subscription with zero hassle
1
Fill in the form
Give us your details and those of your Deezer subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Deezer. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Deezer refuses your cancellation.
Frequently asked questions
Cancel Deezer: The Right Way to Avoid Charges
How to cancel Deezer in singapore and stop recurring charges
Understanding Deezer and your subscription options
Deezer is a music streaming platform that gives you access to millions of tracks, curated playlists, and personalised recommendations across mobile devices, tablets, and desktop. The service operates on both free and paid subscription models in Singapore, with options including Premium, Family, and Student tiers. Paid plans remove advertisements, unlock offline downloading, activate Flow (Deezer's personalised mix feature), and grant access to the full music catalogue. Understanding your current plan type and billing method is the first step toward managing your subscription effectively.
You may decide to cancel for legitimate reasons: switching to a competitor platform such as Spotify or Apple Music, reducing monthly expenses, or discovering the service no longer matches your listening habits. This guide walks you through every cancellation method, your legal rights under Singapore consumer law, and the steps you must follow to avoid unwanted charges. Yafee is here to ensure you cancel with confidence and clarity.
Why subscribers cancel Deezer
Users cancel Deezer for several common reasons. Some switch to rival streaming services offering larger catalogues or superior sound quality. Others experience billing issues, such as duplicate charges or unexpected price increases. Many subscribers find their usage has dropped significantly, making the monthly cost unjustifiable. Trial periods ending and converting to paid plans is another trigger point, especially if you discover the cost no longer fits your budget. Understanding your specific reason helps you decide whether temporary pause is preferable to permanent cancellation.
What happens when you cancel
Cancellation stops automatic renewal at the end of your current billing cycle. You retain full premium access until your paid period expires, meaning you do not lose service immediately upon cancellation. Critically, Deezer does not issue refunds for completed billing cycles, so timing your cancellation correctly prevents wasted money. Your personal data, playlists, and account history remain accessible for a set period after cancellation, allowing reactivation if you change your mind.
Deezer pricing and plan comparison in singapore
Your current subscription cost determines the financial impact of cancellation timing.
| Plan type | Monthly price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Premium (direct) | S$19.98 | Monthly | Ad-free, offline mode, Flow mixes, full catalogue |
| Family (direct) | S$28.98 | Monthly | Up to 6 profiles, kid-safe accounts, ad-free listening |
| Student (UNiDAYS verified) | S$5.99 | Monthly | Ad-free, offline downloads, full access with verification |
| Premium (Apple App Store) | S$19.98 | Monthly | Ad-free, offline, Flow, catalogue (managed via App Store) |
| Free tier | Free | Ongoing | Ad-supported, standard quality, limited offline songs |
Prices vary depending on your subscription method: direct via Deezer's website, through Apple App Store, Google Play Store, or bundled with a mobile operator plan. Check your account settings to confirm your exact plan and current price before initiating cancellation.
Should you cancel or pause your Deezer account
Reasons to keep your subscription
Retain Deezer if you stream music daily, rely on the Flow personalisation feature, or use offline downloads during commutes. The Family plan delivers excellent value for households with multiple listeners. Student subscribers benefit from the substantial discount (S$5.99 per month). If you have invested significant time curating playlists and training the recommendation engine to your taste, the platform's music discovery may justify the cost. Regular users consistently find the service worth the monthly investment.
Reasons to cancel
Cancel if you have migrated to Spotify, Apple Music, YouTube Music, or another streaming service and no longer use Deezer. Cancel if monthly costs strain your budget or your listening habits have dropped to occasional use. Cancel if you experience persistent technical issues, billing errors, or customer service problems that the company has not resolved. Cancel if the music catalogue or audio quality no longer meets your standards. You hold the right to cancel at any time without penalty under Singapore's Consumer Protection (Fair Trading) Act.
Your consumer rights under singapore law
Your legal position is protected by the Consumer Protection (Fair Trading) Act, which governs subscription services and digital content in Singapore.
Under this framework, the supplier (Deezer Singapore) must provide clear, accurate information about subscription terms, auto-renewal dates, and cancellation procedures before you purchase. If Deezer fails to disclose cancellation methods prominently or makes the process intentionally difficult, this constitutes an unfair contract term under Schedule 2 of the Act. You have the right to cancel without penalty at any time, provided you give notice before the renewal date. Charges incurred after your cancellation date are invalid and must be refunded.
If Deezer refuses to honour your cancellation or disputes charges after you have cancelled, you may escalate your complaint to the Consumers Association of Singapore (CASE) or lodge a claim with the Small Claims Tribunal if the disputed amount is under S$10,000. Document all cancellation requests, confirmation emails, and billing statements as evidence.
How to cancel Deezer: step-by-step guide
Cancellation methods depend on your subscription source and device platform.
Cancel via Deezer website (direct subscriptions)
- Visit deezer.com and log in using your email and password.
- Navigate to your account settings (usually found in the top-right menu under your profile name).
- Select "Subscription" or "Billing" tab to view your current plan.
- Locate the "Cancel subscription" or "Manage subscription" button.
- This button may appear under your active plan details or in a dedicated account management section.
- Review the cancellation confirmation message, which will state your final access date.
- Confirm the cancellation by clicking the final "Confirm cancellation" button.
- Check your email inbox for a cancellation confirmation message from Deezer within 24 hours.
Save this confirmation email for your records. Your premium access will continue until the end of your current billing cycle, after which your account reverts to the free tier.
Cancel via apple app store (iOS subscriptions)
- Open the Apple App Store on your iPhone, iPad, or Mac device.
- Tap or click your profile icon (top-right corner) and select "Subscriptions" or "Account."
- Find "Deezer" in your active subscriptions list.
- Tap or click "Deezer" to view your subscription details.
- The screen displays your plan type, next billing date, and renewal price.
- Select "Cancel Subscription" or "Edit Subscription."
- Confirm cancellation by following the on-screen prompts.
- Apple sends an immediate email confirmation of your cancellation to your Apple ID email address.
Apple processes these cancellations instantly, and your Deezer premium access continues until your next scheduled billing date. You cannot obtain a refund for your current billing cycle through this method.
Cancel via google play store (Android subscriptions)
- Open the Google Play Store app on your Android device or visit play.google.com on your computer.
- Tap the profile icon (top-right corner) and select "Payments and subscriptions" or "Manage subscriptions."
- Find "Deezer Premium" in your list of active subscriptions.
- Tap or click "Deezer Premium" to open its subscription details page.
- Select "Cancel subscription" from the menu.
- Google Play may ask why you are cancelling; this feedback is optional.
- Confirm the cancellation by tapping "Cancel subscription" again.
- Check your registered Google Account email for a confirmation notice within hours.
Google Play stops recurring charges immediately, and Deezer access persists until your current billing period ends.
Cancel a bundled mobile operator subscription
If you subscribed to Deezer through a Singapore mobile carrier (such as Singtel, StarHub, or M1), contact your carrier's customer service directly. Deezer cancellation for bundled plans must occur through your carrier's billing system, not through Deezer itself. Request written confirmation of cancellation from your carrier to prevent duplicate charges.
Refunds and what to do if you are overcharged
Deezer's stated policy prohibits refunds for completed billing cycles, even if you cancel mid-cycle.
However, you may request a refund under the Consumer Protection (Fair Trading) Act if Deezer charged you after your cancellation date, failed to cancel when you requested it, or processed duplicate charges. To claim a refund:
- Gather evidence: your cancellation confirmation email, billing statements showing charges after cancellation, and any correspondence with Deezer support.
- Contact Deezer's customer support team via email or in-app chat, clearly describing the overcharge and attaching your evidence.
- Request a refund in writing and state the specific amount and billing date of the disputed charge.
- Allow 14 days for Deezer to respond. Most refund requests are resolved within this window.
- If Deezer refuses or ignores your claim, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE (2273).
- CASE can mediate between you and Deezer at no cost to you, pursuing recovery on your behalf.
Retain all documentation throughout this process. CASE has recovered millions in refunds for Singapore consumers against non-compliant subscription services.
Timeline and what happens after cancellation
Your cancellation timeline
Understanding the cancellation timeline prevents confusion about when your access expires.
| Timeframe | What happens |
|---|---|
| Day 0 (cancellation day) | You submit cancellation request; confirmation email arrives |
| Days 1-27 (during billing cycle) | Premium access continues; you retain all paid features |
| Final renewal date | Your account downgrades to free tier; no new charge processes |
| After final renewal date | Playlists and listening history remain accessible (read-only) |
After your cancellation is complete
Cancellation is rarely straightforward, but the uncertainty ends once you receive written confirmation from Deezer or your payment provider.
Once your final billing cycle expires, your account automatically downgrades to Deezer's free tier. You retain access to your playlists, listening history, and saved songs but lose offline download capability, ad-free listening, and Flow personalisation. If you receive an unexpected charge after your cancellation date, contact Deezer support immediately with your confirmation email. Under Singapore law, Yafee advises you to document every interaction: save emails, screenshot cancellation pages, and note support ticket numbers.
Your personal data remains stored on Deezer's servers for up to 90 days after cancellation, allowing account reactivation if you reconsider. After 90 days, Deezer permanently deletes your data in accordance with data protection regulations.
Common mistakes to avoid during cancellation
Most cancellation problems stem from preventable errors that Yafee has identified across thousands of subscription disputes.
Do not assume that simply deleting the Deezer app cancels your subscription-it does not. Deletion only removes the software from your device; your recurring charge continues. Do not delay cancellation until after your renewal date; cancel during your current cycle to stop the next charge. Do not rely solely on verbal cancellations through customer support; always request written confirmation. Do not ignore confirmation emails; verify that your cancellation date and final access date are correct. Do not assume that changing your payment method stops charges; Deezer may retry failed payments or update to new card details automatically. Do not cancel a Family plan without notifying other account members, as they will lose access without warning.
Finally, do not assume that trial period cancellations are automatic. Set a reminder to cancel before your trial ends, as many users discover unwanted charges after forgetting to cancel within the grace period.
Verification checklist after cancellation
Use this checklist to confirm your cancellation is processed correctly.
| Action | Status |
|---|---|
| Received cancellation confirmation email | Yes / No / Pending |
| Confirmed final access date in email | Yes / No / Unclear |
| Deezer account shows "free tier" or "cancelled" | Yes / No / Still premium |
| No charges appear on next billing date | Yes / No / Checking |
| Saved confirmation email and billing statements | Yes / No / Partial |
| Escalated overcharges to CASE if needed | N/A / In progress / Resolved |
Complete this checklist within 5 business days of submitting your cancellation request. Any "No" or "Unclear" response requires immediate follow-up with Deezer support or CASE.
Contact information for Deezer in singapore
Deezer Singapore Pte. Ltd. was formerly registered at 4 Battery Road, #25-01, Bank of China Building, Singapore 049908, though the company is currently listed as struck off with the Accounting and Corporate Regulatory Authority (ACRA). A regional office address was reported at 100 Amoy Street, Singapore, though this may no longer represent an active business presence.
For cancellation and customer support inquiries, contact Deezer through the following channels:
- In-app support: Open Deezer, navigate to "Help" or "Settings," and select "Contact Support" to submit a ticket.
- Email: Use the contact form on the Deezer website to reach their support team; responses typically arrive within 24-48 hours.
- Payment disputes: If your cancellation is through Apple App Store or Google Play, contact those platforms' support teams directly, as they manage billing.
- Regulatory escalation: File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE (2273) if Deezer refuses to honour your cancellation or process refunds.
Why yafee is your partner in cancellation
Subscription cancellations often expose gaps in contract clarity and consumer protection enforcement. Yafee's contract-law specialists have helped thousands of Singapore consumers cancel streaming services, negotiate refunds, and escalate disputes to enforcement authorities. Our guides ground every instruction in Singapore's Consumer Protection (Fair Trading) Act, ensuring you understand not just how to cancel, but why the law guarantees your right to do so without penalty.
Yafee has tracked refund recoveries, identified common billing errors, and documented industry practices that breach fair-trading standards. This knowledge informs every step in our cancellation guides, protecting you from costly mistakes. Whether you are cancelling Deezer or another subscription service, Yafee provides the legal clarity and procedural precision that turn confusion into action. Visit Yafee today to access guides for hundreds of subscription services and learn your full consumer rights.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Deezer?
Join over 30,000 users who already trust us.