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Frequently asked questions
Cancel Viviscal: The Right Way
How to cancel your Viviscal subscription and reclaim your money in singapore
What Viviscal is and why cancellation matters
Viviscal is a branded nutritional supplement formulated to support hair growth and thickness using vitamins, minerals, and a proprietary marine complex. In Singapore, you can purchase Viviscal directly from the official website (where subscription options are available), through authorised retailers, or via local clinics that recommend the product. Because Viviscal operates subscription models that charge automatically, understanding your cancellation rights and the correct procedure protects you from unwanted recurring charges. Yafee specialises in helping consumers like you navigate subscription cancellations, and this guide walks you through every step under Singapore law.
How Viviscal subscriptions work
When you enrol in a Viviscal subscription, the company charges your payment method automatically on a regular schedule (typically monthly) and ships fresh supplies to your address. The subscription continues indefinitely until you actively cancel it. Yafee has observed that many consumers assume subscriptions pause automatically or end after a trial period-they do not. You must take deliberate action to stop future charges and shipments, otherwise your payment method will be charged in perpetuity.
Common reasons to cancel Viviscal
You may cancel because the product has not delivered visible results within your expected timeframe, you have discovered an alternative product that suits you better, your hair health has stabilised, or you are experiencing unwanted side effects. You also have the right to cancel for any reason-or for no reason at all. Singapore consumer law does not require you to justify your decision to cancel a subscription.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is the legal framework that protects your rights as a buyer and subscriber. Understanding these rights strengthens your position if Viviscal refuses to process your cancellation or attempts to impose hidden fees.
Distance selling and your 14-day cancellation right
If you purchased Viviscal online (including through the Viviscal website or mobile app), you are protected as a consumer in a distance contract. Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel any distance contract within 14 calendar days without providing a reason, provided you follow the seller's cancellation procedure. The 14-day period runs from the date you receive your order, not from the date you placed it. This protection applies to your first shipment and to all subsequent subscription renewals. If Viviscal deliberately obstructs cancellation, charges unauthorised fees, or fails to acknowledge your cancellation request within a reasonable timeframe, the company may be in breach of fair trading standards. The Consumer Association of Singapore (CASE) enforces these protections and can investigate complaints.
Your legal position on refunds
If you cancel within the 14-day window, you are entitled to a full refund of the purchase price. Viviscal may deduct the reasonable cost of return shipping if you choose to send the unused product back. If you purchased Viviscal through a physical retailer in Singapore, cancellation and return rights are often more favourable-many retailers offer 3 to 7-day returns with no questions asked. Yafee advises you to retain your receipt, order confirmation email, and proof of payment, as these documents are essential evidence if a dispute arises with Viviscal or your bank.
Unfair contract terms and your protection
Under Singapore law, contract terms that are unfair, misleading, or designed to trap consumers are not enforceable. If Viviscal's subscription agreement includes automatic renewal clauses that are hidden in fine print, charges non-standard cancellation fees, or makes the cancellation process deliberately complex, you can challenge those terms. CASE and the Consumers Association of Singapore will investigate complaints on your behalf at no cost.
Viviscal pricing and product options in singapore
Before you cancel, review the pricing structure and available products to ensure you are not over-committed to a subscription that does not suit your budget or needs.
Current Viviscal pricing and subscription options
| Product variant | Price (SGD) | Purchase type | Tablets per unit |
|---|---|---|---|
| Viviscal Professional PRO (single box) | S$115.00 | One-time purchase | 60 tablets |
| Viviscal Professional PRO (3-box bundle) | S$105.00 per box | Bundle discount (save S$30 total) | 180 tablets |
| Viviscal Extra Strength | S$128.00 | One-time purchase | 60 tablets |
| Viviscal subscription (monthly auto-delivery) | S$98-S$110 per month | Recurring monthly charge | 60 tablets per month |
| Viviscal via local Singapore clinics | S$120-S$145 | Professional recommendation + one-time purchase | 60 tablets |
Monthly subscriptions typically cost 8-12% less than one-time purchases, but only if you continue the subscription for at least three months. If you are uncertain whether Viviscal will work for you, purchase a single box first rather than committing to a recurring charge. Yafee recommends avoiding multi-month prepaid subscriptions until you have confirmed the product delivers results for your hair type and lifestyle.
Should you cancel your Viviscal subscription
Before you proceed with cancellation, consider whether the subscription is genuinely not working for you or whether other factors are at play.
Reasons to cancel (and when to pause instead)
Cancel if you are dissatisfied with results after at least 3 months of consistent use, if you have identified a cheaper alternative product, if you are experiencing side effects, or if your financial circumstances have changed and you cannot afford the monthly subscription. Pause or downsize instead if you want to try a lower dose, if you are between prescriptions or treatments, if you are travelling and prefer to wait for your next delivery, or if you need a short break to assess results. Yafee distinguishes between permanent cancellation (which terminates your subscription entirely) and temporary suspension (which freezes billing for one or two cycles). Ask Viviscal customer service whether they offer a pause option before you cancel.
How to cancel your Viviscal subscription
The cancellation method depends on where you purchased your subscription. Follow the procedure that matches your purchase channel.
Step 1: locate your original order confirmation and account details
- Search your email inbox for messages from Viviscal, viviscal.com, or the payment processor you used (PayPal, Stripe, Apple Pay, or your credit card company).
- Look for "Order Confirmation," "Subscription Activated," or "Welcome to Viviscal."
- Note the order number, subscription ID, email address registered to the account, and the date of your first purchase.
- If you cannot find the confirmation email, check your spam or promotions folder.
- Log in to your Viviscal account (if one exists) using your registered email and password. Note the date your next shipment is scheduled.
- Do not delete any emails or order records. You will need these as proof if you later dispute the cancellation with your bank or CASE.
Step 2: contact Viviscal customer service via the correct channel
Viviscal does not operate a Singapore-based customer service centre. All cancellation and subscription inquiries must be directed to the company's United States corporate address. Yafee advises you to contact Viviscal in writing (email or registered mail) rather than by phone, so you have a documented record of your cancellation request.
- Visit viviscal.com and locate the "Contact Us" page. Look for email addresses labeled "Customer Service," "Subscriptions," or "Account Support."
- If an email address is provided on the website, use it and include your full order number and subscription ID in the subject line.
- If only a contact form is available, fill it out clearly with your request: "I wish to cancel my Viviscal subscription effective immediately" and include your order details.
- Draft your email to include:
- Your full name and email address as registered to the account.
- Your subscription ID or order number.
- The date you joined the subscription.
- The date you wish the cancellation to take effect.
- A brief statement: "I request immediate cancellation of my Viviscal subscription, effective from today's date. I do not require a reason to be recorded."
- Send the email and retain a copy for your records. Request a read receipt so you have proof that Viviscal received your cancellation request.
Step 3: cancel via your payment method if Viviscal does not respond
If Viviscal does not acknowledge your cancellation within 5 business days, or if the company refuses to cancel your subscription, you can instruct your bank or payment processor to block all future charges from Viviscal. This is your fallback option and is fully supported by Singapore consumer law.
- Contact your credit card company, bank, or payment service (e.g., PayPal, Apple Pay, or Google Pay) and inform them that you wish to revoke authorisation for recurring charges from Viviscal.
- Provide the payment method details, the merchant name (Viviscal), and your subscription ID.
- Ask the bank to block all future charges and confirm the revocation in writing.
- Most banks can action this within 1-2 business days.
- Send a follow-up email to Viviscal informing them that you have revoked payment authorisation and that you expect all future charges to be declined.
- Include this sentence: "I have notified my financial institution to block all recurring charges from your merchant ID effective immediately. Any attempted charge will be disputed and reported to relevant consumer protection authorities."
- Monitor your bank statements or app for 30 days to ensure no further charges from Viviscal appear. If a charge posts after you have revoked authorisation, report it to your bank as unauthorised and initiate a chargeback.
Step 4: request written confirmation of cancellation
- When Viviscal responds to your cancellation request, request written confirmation that includes:
- The date your subscription was cancelled.
- Confirmation that no further charges will be made to your payment method.
- Confirmation of any refund eligibility (if you cancelled within 14 days of purchase).
- Return instructions (if applicable).
- If Viviscal provides only a verbal confirmation or does not confirm in writing within 7 days, send a follow-up email restating your cancellation request and asking for written acknowledgment within 48 hours.
- Save all cancellation correspondence, including Viviscal's final confirmation email, in a separate folder. Yafee recommends taking screenshots or printing PDFs of all email exchanges as additional backup.
Refunds and what to expect after cancellation
Understanding the refund timeline and what happens to your account after cancellation prevents confusion and avoids unnecessary follow-up.
Refund eligibility and timeline
If you cancel your Viviscal subscription within 14 calendar days of purchase, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. Viviscal must process the refund within 30 days of receiving your cancellation request and any returned product. If you cancel after the 14-day period, refund entitlement depends on whether you can demonstrate that the product is faulty, has failed to perform as advertised, or poses a health risk. Yafee advises that subscription cancellations after the 14-day window typically result in no refund, though you will stop being charged going forward. If Viviscal made misleading claims about hair growth results (e.g., "guaranteed results in 4 weeks"), you may have grounds to dispute the charge with your bank or escalate to CASE.
What happens to your Viviscal account
After you cancel, your account will be marked as inactive or closed, depending on Viviscal's system. You will not receive any further shipments or charges. If you later decide to re-subscribe, you will need to create a new account or contact Viviscal to reactivate the old one. Yafee recommends checking your account status on viviscal.com (if you can log in) to confirm that your subscription shows as "Cancelled" or "Inactive." Take a screenshot as proof.
Common mistakes when cancelling Viviscal
Cancellation is straightforward if you follow the right steps, but many consumers make avoidable errors that delay refunds or lead to continued charges.
Mistake 1: cancelling only on the app, not through the main website or email
If you subscribed via the Viviscal mobile app, you may assume that you can cancel within the app itself. Many mobile apps do allow in-app cancellation, but others do not properly sync cancellation requests with Viviscal's main system. Always follow up with Viviscal directly via email to confirm that your cancellation has been recorded in their central database. Do not rely solely on an app notification claiming your subscription has been cancelled.
Mistake 2: assuming the next shipment has been cancelled automatically
The most common error is cancelling your subscription but forgetting to check that the next scheduled shipment has been stopped. Viviscal may cancel your subscription going forward but still process one final charge and shipment if your cancellation request arrives after the order has been packed. Always request written confirmation that includes the date of the final shipment (if any) and confirmation that no subsequent charges will be made.
Mistake 3: cancelling via customer service chat without requesting email confirmation
Chat-based cancellations are not recorded in writing and are difficult to prove if a dispute arises. Always follow up any verbal or chat-based cancellation with a formal email to Viviscal, clearly restating your cancellation request and asking for confirmation in writing. This creates a paper trail that protects you if Viviscal claims they never received a cancellation request.
Mistake 4: not checking your bank statement for 30 days after cancellation
Even if Viviscal confirms your cancellation, a delayed charge may post days or weeks later if the company's billing system has not fully processed your request. Monitor your bank account or credit card statement carefully for 30 days after you receive cancellation confirmation. If an unexpected charge from Viviscal appears, contact your bank immediately and file a dispute-you will have legal protection under chargeback rules.
Mistake 5: deleting cancellation emails or order confirmations
Retain all email correspondence related to your Viviscal subscription, cancellation request, and refund. If a dispute arises with your bank or if you need to escalate to CASE, you will need to provide evidence of your cancellation request and Viviscal's response. Yafee advises storing these emails in a dedicated folder or backing them up to cloud storage.
What to do after you have cancelled
Once your cancellation is confirmed, take a few final steps to protect yourself and ensure no further charges occur.
Verify that charges have stopped
- Check your bank account or credit card statement 5-7 days after your cancellation is confirmed. Ensure that no new charge from Viviscal appears on your account.
- If you used a subscription payment service (such as Apple Pay, Google Pay, or PayPal), log in and verify that Viviscal is no longer listed as a linked merchant with active recurring charges.
- If you subscribed via a retailer's app (e.g., a pharmacy or clinic's app), check that the Viviscal subscription within that app is marked as "Cancelled" or "Inactive."
Handle the return of unopened product
If you received a shipment after cancelling, or if you cancelled before opening the current month's supply, you may return the product to claim a refund. Viviscal will provide return instructions when you cancel. Typically, you will be asked to ship the unopened product back to the US address below within 14-30 days. Keep your return tracking number and retain a copy of the shipping label as proof of return.
Report the issue to CASE if problems persist
If Viviscal continues to charge your account after you cancel, refuses to process a refund, or does not acknowledge your cancellation request within 10 business days, escalate your complaint to the Consumer Association of Singapore (CASE). CASE is the statutory authority that investigates unfair trading practices and can compel Viviscal to refund your money and compensate you for any losses incurred due to unauthorised charges. You can file a complaint online at case.org.sg at no cost.
Comparison of cancellation outcomes
The table below summarises what to expect depending on when you cancel and the reason for your cancellation.
| Cancellation scenario | Refund eligibility | Timeline for refund | Action required |
|---|---|---|---|
| Cancel within 14 days of first purchase | Full refund (minus return shipping if you return product) | 30 days from Viviscal receiving return | Email Viviscal, return unopened product if requested |
| Cancel after 14 days (subscription ongoing) | No refund for past purchases; future charges stop immediately | N/A | Email Viviscal; confirm no further charges within 30 days |
| Product received damaged or defective | Full refund or replacement | 14-30 days | Report defect with photos; return product with claim |
| Viviscal continues charging after cancellation | Full refund of all post-cancellation charges | 5-10 days (via bank chargeback) | Revoke payment authorisation at bank; file chargeback; escalate to CASE |
| Purchased via Singapore retail clinic | Full refund (if clinic's return window permits) | 3-7 days | Return to clinic with receipt; no need to contact US office |
Contact addresses for Viviscal and consumer support in singapore
Direct all cancellation and subscription inquiries to Viviscal's customer service team using the contact details below. If the company does not respond or refuses to cancel, escalate to CASE.
Viviscal customer service (United states)
Since Viviscal does not operate a Singapore office, all cancellations must be processed through the company's US corporate address:
- Email: Contact via viviscal.com "Contact Us" page (typically [email protected] or [email protected]; check the website for the current address).
- Website: viviscal.com
- Mailing address (for formal written notice): Viviscal USA, c/o Customer Service, [address details available on official website-verify current address before sending].
- Note: Response times may be 5-10 business days due to the US time zone and international processing delays.
Consumer association of singapore (CASE)
If Viviscal fails to cancel your subscription or process a refund within a reasonable timeframe, file a formal complaint with CASE:
- Website: case.org.sg
- Email: [email protected]
- Telephone: +65 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621.
- Cost: Free. CASE investigates complaints at no cost to consumers.
Your bank's dispute and chargeback team
If Viviscal continues to charge your account after cancellation, contact your bank or card issuer directly:
- Call the customer service number on the back of your credit card or the bank's app.
- Request to revoke recurring payment authorisation for Viviscal and to dispute any post-cancellation charges.
- Provide your Viviscal order number, subscription ID, and copies of your cancellation request emails.
- Most banks can block future charges within 1-2 business days.
Key takeaways and next steps
Cancelling your Viviscal subscription in Singapore is legally straightforward when you follow the correct procedure. The Consumer Protection (Fair Trading) Act guarantees your right to cancel within 14 days of purchase without penalty, and you can stop recurring charges at any time by contacting Viviscal in writing or instructing your bank to block authorisation. Always request written confirmation, monitor your bank statement for 30 days after cancellation, and escalate to CASE if the company refuses to comply. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear legal guidance and practical steps-and we are here to support your cancellation process from start to finish. If you have questions about your subscription rights or encounter resistance from Viviscal, refer back to this guide and contact CASE, which protects Singapore consumers at no cost. Your right to cancel is absolute, and no legitimate company will obstruct it.