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Frequently asked questions
Cancel Aura: The Right Way
How to cancel Aura in singapore and protect your consumer rights
What is Aura and why cancellation matters
Aura is a subscription-based wellness platform that delivers guided meditation, sleep stories, mood tracking and emotional support through a mobile app and web interface. You access your account across iOS, Android and desktop, with your progress syncing seamlessly between devices. Many Singaporeans subscribe to manage stress and improve sleep quality, but circumstances change. Your budget tightens, your routine shifts, or you discover another wellness app better suits your needs. Cancelling Aura should be straightforward, but many subscribers struggle to locate the cancellation button or understand what refunds they are entitled to claim. Yafee has created this guide to ensure you navigate the process with confidence and recover any money owed to you under Singapore law.
Why you might cancel Aura
Common reasons for cancellation include recurring charges that outpace your budget, unused features that do not align with your wellness goals, or discovering a competitor app with superior content. You may also cancel if Aura fails to deliver the promised service, or if you simply prefer a different meditation platform. Whatever your reason, your right to cancel is protected by Singapore's Consumer Protection (Fair Trading) Act, and Yafee recommends you understand those protections before reaching out to Aura's support team.
Key features of Aura
Your Aura subscription includes access to hundreds of meditation sessions tailored to your mood or sleep goals, personalised mood tracking dashboards, and sleep narratives voiced by professional narrators. Depending on your plan tier, you may also receive optional add-ons such as advanced mood analytics or priority support. The platform stores your progress in the cloud, meaning your meditation streak, sleep history and personalised recommendations follow you across every device.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal position when subscribing to digital services and sets strict rules for how companies must handle cancellations and refunds.
The 14-day cooling-off period explained
When you first subscribe to Aura, you have 14 calendar days to cancel and receive a full refund. This is your statutory right under the Consumer Protection (Fair Trading) Act. The 14-day window starts on the date you complete your subscription purchase, not the date you first open the app. Aura must process your refund within 14 days using the same payment method you used to subscribe. This applies to subscriptions purchased directly from Aura's website (withaura.app) or through app store platforms.
Important limitation: Your cooling-off period closes if you have already begun accessing or downloading the service's digital content. Once you download meditation sessions or use core features, the 14-day protection expires. However, if Aura failed to provide clear, visible cancellation information before you subscribed (for example, by burying cancellation terms in dense legal text), you may still have grounds to extend or override this protection. Document all pre-purchase information Aura displayed to you and retain this evidence if you need to escalate a dispute.
Your legal position
You are entitled to cancel and receive a full refund within 14 days of purchase, provided you have not substantially used the service. After day 14, Aura treats all subscriptions as non-refundable unless the company has breached its legal obligations (for example, by failing to honour its contract terms or by engaging in misleading conduct). If Aura auto-renewed your subscription without obtaining your explicit, informed consent before renewal, you may have grounds to claim a refund even after the 14-day window. Yafee advises you to keep all renewal confirmations and communications as evidence.
Refunds after the 14-day window
After your cooling-off period expires, Aura's standard policy classifies all remaining subscription time as non-refundable. You do not receive prorated refunds for unused days if you cancel mid-billing cycle. However, the Consumer Protection (Fair Trading) Act allows you to claim compensation if Aura has acted unfairly. Examples include auto-renewal without your explicit prior consent, failure to display cancellation methods prominently, or charging you after you attempted to cancel. If you believe Aura has engaged in any of these practices, document your cancellation attempts and contact the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) to lodge a formal complaint.
Where to escalate if Aura refuses your refund
If Aura denies a legitimate refund or makes cancellation deliberately obscure, Singapore's consumer protection bodies will investigate. You can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the IMDA if you believe Aura has engaged in misleading marketing or unfair contract terms. Yafee recommends documenting all cancellation attempts, retention of payment receipts, and copies of all correspondence with Aura's support team before escalating to these authorities. A clear paper trail strengthens your position and accelerates dispute resolution.
How to cancel Aura on every platform
Your cancellation method depends on whether you subscribed directly through Aura's website or via Apple App Store or Google Play Store, as each platform has distinct cancellation procedures and refund windows.
Cancel your direct web subscription
If you signed up and paid through Aura's official website (withaura.app), use this method to cancel immediately.
- Open your web browser and navigate to withaura.app
- Log in using your email address and password
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email
- Navigate to your account settings
- Look for a menu icon (three horizontal lines) or your profile avatar in the top-right corner
- Select "Account" or "Settings" from the dropdown menu
- Locate the "Subscription" or "Billing" section
- This section displays your current plan, renewal date and payment method
- Click "Cancel subscription" or "Cancel plan"
- Aura may ask you to confirm your reason for cancellation. Select the reason that best reflects your situation
- Do not skip this step, as your feedback helps Aura improve its service
- Confirm your cancellation
- Aura will display a final confirmation message confirming that your subscription has been cancelled immediately or at the end of your current billing cycle
- Screenshot this confirmation page as evidence of your cancellation request
Cancel your apple app store subscription
If you subscribed to Aura through the Apple App Store on your iPhone, iPad or Mac, Apple's own cancellation process applies.
- Open the Settings app on your Apple device
- Tap your name at the top of the screen
- If you use an older iOS version, tap "iCloud" instead
- Tap "iTunes & App Stores"
- This section manages all your App Store subscriptions and purchases
- Tap "Apple ID" and select "View Apple ID"
- You may be asked to authenticate using Face ID, Touch ID or your Apple ID password
- Tap "Subscriptions" on the next screen
- Find Aura in your active subscriptions list and tap it
- Tap "Cancel subscription" or "Cancel trial"
- If you subscribed during a free trial, you have until the trial end date to cancel without charges
- Confirm cancellation by tapping "Confirm" in the final prompt
- Apple will display "Cancelled" next to Aura in your subscriptions list
- Photograph this screen as proof of cancellation
Cancel your google play store subscription
If you subscribed to Aura through the Google Play Store on an Android device, follow Google's cancellation workflow.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- This displays all active subscriptions linked to your Google account
- Find Aura in your subscriptions list and tap it
- Tap "Cancel subscription" or "Unsubscribe"
- If you are within a free trial period, you will not be charged after cancellation
- Google may ask you to select a reason for cancellation
- Common reasons include "Too expensive", "Not using the app", or "Not as described"
- Select the reason that most accurately reflects your situation
- Confirm cancellation by tapping "Cancel subscription" again
- Google will send a confirmation email to your registered Google account
- Save this email as proof of cancellation
What to expect after cancellation
Once you cancel, your access to Aura ceases at the end of your current billing cycle or immediately, depending on how and when you cancelled. You will receive a cancellation confirmation email within 24 hours. Yafee recommends you check your email spam folder if the confirmation does not arrive in your inbox, as some confirmation emails are misdirected.
Access and billing after cancellation
After your subscription ends, you lose access to all premium features including guided meditations, sleep stories and mood tracking. The Aura app remains installed on your device, but it will display a prompt asking you to resubscribe. You will not be charged again unless you manually resubscribe. Check your bank statement or credit card activity 5-7 business days after your cancellation date to confirm that Aura has stopped charging you. If you see a charge after cancellation, contact Aura's support team immediately and escalate to your bank's dispute resolution process if the company refuses to refund.
Retain your cancellation evidence
Preserve all cancellation confirmations, screenshots and emails indefinitely. If Aura continues to charge you or disputes your cancellation request in future, you will need this documentation to prove you cancelled in good faith. Take screenshots of your subscription status page showing "Cancelled" or "No active subscription". Save all confirmation emails Aura sends you. Keep records of all correspondence with Aura's support team, including the dates, times and names of support representatives you speak with. This evidence protects you if a dispute arises later and strengthens your position if you need to escalate to CASE or IMDA.
When to request a refund
Your entitlement to a refund depends on when you cancel and whether you have used the service substantially. Below is a table summarising your refund rights under Singapore law.
| Timing of cancellation | Refund entitlement | Conditions |
|---|---|---|
| Within 14 days of purchase | Full refund | You must not have accessed or downloaded core features. Aura refunds within 14 days to your original payment method. |
| After 14 days (before first renewal) | No refund (default) | Aura treats your subscription as non-refundable. However, refund may apply if Aura breached contract terms or misled you about cancellation. |
| After auto-renewal without consent | Full refund of charged amount | If Aura charged you after you cancelled, or charged without obtaining explicit prior renewal consent, you have strong grounds to reclaim the charge. |
| Service not delivered (technical issues) | Full or partial refund | If Aura failed to deliver meditation sessions, sleep stories or other promised features, you may claim a proportional refund for the affected period. |
| Misleading or unclear cancellation terms | Full refund | If Aura failed to display cancellation methods clearly before purchase, you may claim a refund even after 14 days by escalating to CASE or IMDA. |
How to request a refund
If you qualify for a refund under the circumstances above, contact Aura's support team in writing. Send an email to Aura's support address requesting your refund, and include the following information: your email address and account username, the date you subscribed and the date you cancelled, your payment method and the amount charged, and the reason you believe you are entitled to a refund (for example, "Within 14-day cooling-off period" or "Auto-renewed without consent"). Attach screenshots of your subscription confirmation, cancellation confirmation and any communications with Aura that support your claim. Allow Aura 14 days to respond. If the company refuses or does not respond, escalate your complaint to CASE or IMDA with copies of all correspondence.
Common mistakes to avoid when cancelling
Cancelling Aura is straightforward once you know the right steps, and avoiding these common errors will protect your refund claim and save you time.
Mistake 1: cancelling only the payment method, not the subscription itself
Many subscribers attempt to cancel by deleting their credit card or changing their payment method. This does not cancel your Aura subscription. Aura will update your payment method and may fail to charge you temporarily, but your subscription remains active. Months later, you may reactivate the card or link a new card, and Aura will resume charging you for an active subscription you forgot you held. Always cancel the subscription itself through the Aura app or website using the steps outlined above.
Mistake 2: deleting the Aura app without cancelling the subscription
Uninstalling the Aura app from your device does not cancel your subscription. The app is simply removed from your phone or tablet, but your account remains active in Aura's systems. You will continue to receive charges on your next renewal date. You must cancel the subscription through your account settings (either on the Aura website or through your app store) before you delete the app.
Mistake 3: failing to retain cancellation evidence
If you do not screenshot or save your cancellation confirmation, you have no proof that you cancelled. If Aura continues to charge you later and claims you never cancelled, you will struggle to recover the money without documented evidence. Take a screenshot of your subscription status showing "Cancelled" immediately after you receive the cancellation confirmation.
Mistake 4: not checking your bank statement after cancellation
Some subscribers cancel but fail to verify that charges have actually stopped. Check your bank statement or credit card activity 5-7 days after your cancellation date to confirm that Aura has ceased billing. If you see a charge after cancellation, contact Aura immediately and escalate to your bank if the company does not refund the erroneous charge within 7 days.
Pricing and plan comparison
Understanding Aura's pricing structure helps you assess whether the cost justifies continued subscription or whether cancellation is the right choice for your budget.
| Plan type | Monthly cost (SGD) | Annual cost (SGD) | Best for | Cancellation difficulty |
|---|---|---|---|---|
| Free trial | $0 (3 days) | N/A | New users exploring features | Easy |
| Monthly subscription | $14.99 | N/A | Users preferring flexibility and month-to-month renewal | Easy |
| Annual subscription | N/A | $119.99 | Long-term users; offers approx. 33 percent savings versus monthly | Moderate |
| App store subscription (iOS) | Varies by region; typically $14.99 SGD equivalent | N/A | Apple device users; managed through Apple ID | Easy (Apple manages cancellation) |
| App store subscription (Android) | Varies by region; typically $14.99 SGD equivalent | N/A | Android device users; managed through Google Play | Easy (Google manages cancellation) |
If you subscribed annually and wish to cancel, you may not receive a refund after your 14-day cooling-off period expires. However, if Aura failed to disclose cancellation terms clearly before you purchased the annual plan, you may escalate your complaint to CASE or IMDA for a refund determination.
Should you keep or cancel Aura
The decision to cancel depends on your personal wellness goals, budget and usage patterns. This section outlines factors to consider before you commit to cancellation.
Reasons to keep your Aura subscription
If you use Aura at least 3-4 times per week and value the personalised meditation sessions and sleep support, the subscription offers strong value relative to its cost. Aura's mood tracking feature helps you identify patterns in your emotional wellbeing, particularly if you experience recurring stress or sleep disruption. If you have already used the service for more than two weeks and are seeing measurable improvements in your sleep quality or stress levels, cancelling may interrupt your progress. Finally, if you subscribed during a free trial and have not yet exhausted the trial period, you have the option to continue without charges until the trial expires.
Reasons to cancel Aura
If your budget is tight and you have not used the app in more than two weeks, the subscription represents money better spent elsewhere. If you have tried Aura for the full 14-day period and found the meditations generic or unhelpful compared to free alternatives (Calm, Insight Timer, YouTube), cancellation is justified. If Aura frequently crashes, fails to sync your progress across devices, or otherwise fails to deliver the core service you paid for, cancellation protects your financial interests and signals to the company that service quality matters. Finally, if you have discovered another wellness app you prefer, or if your mental health needs have shifted, cancellation allows you to reallocate your subscription budget to a service that better aligns with your current requirements.
If Aura disputes your cancellation or refuses your refund
If Aura claims you did not cancel, or if the company refuses to issue a refund you believe you are entitled to, escalation to Singapore's consumer protection authorities is your next step. Yafee recommends the following escalation path.
Step 1: document all cancellation attempts
Gather all evidence of your cancellation efforts: screenshots of your account settings showing "Cancelled" status, cancellation confirmation emails from Aura or your app store, bank statements showing the date charges ceased, and all correspondence with Aura's support team (including email chains, support ticket numbers and timestamps). Create a single file containing all this evidence.
Step 2: send a final written demand to Aura
Email Aura's support team with the subject line "Formal refund request" and state clearly: the date you cancelled, the amount you believe you are owed, and the reason you are entitled to a refund (for example, "Cancelled within 14-day cooling-off period" or "Auto-renewed without explicit consent"). Attach all supporting documentation. Request that Aura respond within 7 days with either a full refund or a detailed explanation of why the refund is denied. Send this email via registered or tracked mail if you have an address, or retain an email read receipt as proof of delivery.
Step 3: escalate to the consumers association of singapore (CASE)
If Aura does not respond within 7 days or refuses your refund claim, lodge a complaint with CASE at case.org.sg. You can file a complaint online, by phone (6100 0315) or by visiting CASE's office in person. Include all documentation: your cancellation evidence, your written demand to Aura, and Aura's response (or proof that the company did not respond). CASE will investigate your complaint and attempt to mediate a resolution. If mediation fails, CASE can escalate your case to the Consumer Tribunal, which has authority to order Aura to refund you and may award compensation for inconvenience.
Step 4: file a dispute with your bank or card issuer
If Aura charged you after you cancelled, you can initiate a chargeback or reversal dispute with your bank or credit card issuer. Contact your bank's dispute resolution team and explain that you cancelled your subscription but were charged anyway. Provide your cancellation evidence and bank statements. Your bank can reverse the charge and refund you within 30-45 days. This option bypasses Aura entirely and relies on your financial institution to protect you, which is particularly effective if the company refuses to cooperate.
Checklist for cancelling Aura safely
Use this checklist to ensure you complete every step of the cancellation process correctly and protect your refund entitlement.
- Confirm whether you subscribed directly through Aura's website, Apple App Store or Google Play Store
- Note the date you subscribed and today's date to determine if you are within the 14-day cooling-off window
- Log into your Aura account and navigate to your subscription settings
- Click "Cancel subscription" and complete the cancellation process on your chosen platform
- Screenshot your cancellation confirmation page immediately
- Save or forward your cancellation confirmation email to a secure folder
- Wait 5-7 business days and check your bank statement or credit card to confirm charges have stopped
- If you expect a refund (within 14 days or due to breach of contract), note the original charge date and monitor your account for the refund
- If no refund appears within 14 days and you are entitled to one, contact Aura's support team in writing
- If Aura refuses or does not respond, escalate to CASE at case.org.sg
- Retain all evidence permanently until your dispute is fully resolved
Key takeaways and next steps
Cancelling Aura is a straightforward process once you understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act and follow the correct procedural steps for your subscription platform. You have a statutory 14-day cooling-off period to cancel and receive a full refund, provided you have not substantially used the service. After 14 days, Aura treats subscriptions as non-refundable unless the company has breached its contract or engaged in misleading conduct. If Aura refuses a legitimate refund or continues to charge you after cancellation, escalate to CASE or initiate a chargeback dispute with your bank. Document every cancellation attempt, retain all confirmations and communications, and act promptly if unauthorized charges appear on your account.
Yafee is here to support Singapore consumers navigating subscription cancellations with confidence. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and hold companies accountable under Singapore law. Visit yafee.com to explore guides for cancelling other digital subscriptions, access templates for escalating complaints to regulatory authorities, and learn more about your consumer rights. Whether you are cancelling Aura or any other service, Yafee provides the legal clarity and practical steps you need to protect your money and your rights as a Singapore consumer.
Contact Aura for support or appeals
If you encounter difficulties cancelling or require further assistance, you can contact Aura's support team directly through the following channels.
Support email: [email protected] or [email protected]
Support portal: Visit withaura.app and click "Contact us" or "Help" in the account menu
In-app support: Open the Aura app, navigate to "Settings" and select "Help" or "Contact support"
Registered office address (Aura): Please note that Aura operates globally and may not maintain a Singapore office. Your support requests are typically processed through email or in-app channels. If you need to escalate a formal complaint after exhausting Aura's support channels, contact CASE as detailed above.
Yafee recommends retaining all support correspondence with reference numbers and timestamps. If Aura provides you a support ticket number, quote this in all future communications to ensure continuity of your case.
