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Frequently asked questions
Cancel Rooster Teeth: Step-by-Step Guide
How to cancel Rooster Teeth and protect your rights in singapore
Understanding Rooster Teeth and your subscription
Rooster Teeth is a US-based media company that produces animated series like RWBY and Red vs. Blue, alongside podcasts, live-action content, and gaming videos. The service operates on a freemium model, where the premium FIRST subscription removes advertisements, grants early access to new episodes, and unlocks exclusive content. You may cancel your subscription for legitimate reasons: budget constraints, completed viewing, or simply because the content no longer aligns with your entertainment habits. Whatever your motivation, you hold the right to terminate your subscription in accordance with Singapore's consumer protection framework.
How Rooster Teeth subscriptions operate
When you subscribe to FIRST, you authorise recurring monthly or annual charges through Rooster Teeth's website, the iOS App Store, or Google Play. Your access continues until your current billing period expires; cancelling stops all future charges but preserves viewing rights until that date. Your account, watch history, and user profile remain intact unless you explicitly request deletion. This arrangement represents an ongoing contract between you and Rooster Teeth, governed by the terms you accepted during signup.
Why cancellation control matters
Streaming subscriptions accumulate silently across your payment methods, transforming modest monthly charges into substantial annual expenses. At Yafee, we believe every consumer deserves transparent billing visibility and the ability to cancel any recurring service efficiently. Yafee empowers you to reclaim control over your spending and eliminate unwanted charges within minutes rather than days.
Rooster Teeth pricing and plan structure
Rooster Teeth pricing fluctuates by region and platform, so you must verify your exact charges through official channels before cancelling.
| Plan type | Typical cost (USD) | Billing cycle | Where to verify |
|---|---|---|---|
| FIRST monthly | USD 9.99 | Monthly renewal | RoosterTeeth.com account settings |
| FIRST annual | USD 99.99 | Annual renewal | RoosterTeeth.com account settings |
| Free tier | SGD 0 | None | No cancellation required |
| App Store subscription | Varies by region | Monthly or annual | iOS Settings or App Store account |
| Google Play subscription | Varies by region | Monthly or annual | Google Play Store app settings |
Critical note: Singapore residents must check pricing within the App Store or Google Play using a Singapore-registered account, or log into RoosterTeeth.com and confirm your region setting shows Singapore. USD prices advertised elsewhere may not reflect your actual SGD billing, applicable GST, or currency conversion rates. Never rely on third-party price estimates; instead, verify your exact charge on your most recent invoice or billing statement before proceeding with cancellation.
Locating your current plan details
Log into your Rooster Teeth account at RoosterTeeth.com and navigate to Settings, then Billing or Subscription. This page displays your active plan, next billing date, and registered payment method. If you subscribed through the iOS App Store or Google Play, your subscription is managed separately; access those platforms directly instead. Recording your plan type, next renewal date, and current payment method before cancelling will streamline the process and serve as evidence if disputes arise.
Your consumer rights and legal framework
Your right to cancel Rooster Teeth is protected by Singapore's Consumer Protection (Fair Trading) Act (CPFTA), which establishes mandatory consumer safeguards for distance contracts and recurring charges.
Legal protections under singapore law
The Consumer Protection (Fair Trading) Act grants you the unconditional right to withdraw from distance contracts-including digital subscriptions-within 14 calendar days from the date you subscribe or receive your first invoice. This period is non-negotiable, even if Rooster Teeth's terms attempt to override it. Furthermore, the CPFTA obligates merchants to provide clear, accurate pricing, billing frequency, and cancellation instructions before charging your payment method. If Rooster Teeth fails to disclose these details, you may challenge any charge as misleading.
Beyond the initial 14-day window, you retain the right to cancel at any time by providing written notice. Rooster Teeth must honour cancellation requests within 30 days and cease all future charges immediately upon receipt. The CPFTA specifically prohibits automatic renewal traps: merchants cannot renew subscriptions unless they have obtained your explicit, informed prior consent.
Your legal position
You hold these enforceable rights regardless of Rooster Teeth's contractual language:
- Withdraw without penalty within 14 days of first charge or invoice receipt.
- Cancel anytime thereafter by written notice; charges must cease within 30 days.
- Demand a refund of all charges incurred after your cancellation request if Rooster Teeth continues billing.
- Escalate complaints to the Consumers Association of Singapore (CASE) if Rooster Teeth refuses to comply.
These protections apply to all Rooster Teeth subscriptions obtained within Singapore, regardless of payment method (credit card, debit card, or digital wallet).
How to cancel Rooster Teeth step-by-step
Cancellation procedures vary by subscription source: website, iOS App Store, or Google Play.
Cancel via RoosterTeeth.com (website subscriptions)
This method applies if you subscribed directly on Rooster Teeth's website using a credit or debit card.
- Open your web browser and visit RoosterTeeth.com.
- Click your profile icon or username in the top-right corner and select Account or Settings.
- Locate Billing or Subscription in the left-hand navigation menu.
- Identify your active FIRST subscription and click Change plan or Manage subscription.
- The exact button label may vary; look for options containing "manage," "edit," or "change."
- Select Cancel plan and confirm your choice when prompted.
- Rooster Teeth may display a feedback survey; you can decline to complete it.
- Retain the confirmation page URL or screenshot as proof of cancellation.
- Verify your email inbox for a cancellation confirmation email within 24 hours. Check spam and promotions folders if the message does not appear in your primary inbox.
Your access continues until the end of your current billing period. If you were charged mid-cycle, Rooster Teeth does not typically refund the unused portion; however, you may request a refund under CPFTA provisions if you cancel within 14 days of your first charge.
Cancel via iOS app store (Apple subscriptions)
This procedure applies if you subscribed to FIRST through the iOS App Store on an iPhone or iPad.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select Subscriptions.
- Find Rooster Teeth in the list of active subscriptions and tap it.
- Tap Cancel Subscription and confirm when prompted.
- Apple will display the date your subscription will end; note this for your records.
- You will receive a cancellation confirmation email from Apple within minutes.
Your viewing access persists until the end of your current billing cycle. Apple processes the cancellation instruction immediately, preventing any future charges.
Cancel via google play store (Android subscriptions)
Use this method if you subscribed to FIRST through the Google Play Store on an Android device.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select Payments and subscriptions.
- Choose Subscriptions.
- Tap Rooster Teeth from your active subscriptions list.
- Select Cancel subscription and confirm your request.
- Google Play will display your final access date; document this information.
- A confirmation email will arrive from Google Play within hours.
Your subscription remains active through the end of your current billing period. Google Play halts all future charges upon cancellation.
What happens after you cancel
Cancelling your Rooster Teeth subscription triggers a series of automatic and manual processes that you should monitor.
Timeline and account status
Your cancellation takes effect immediately in Rooster Teeth's system, but your viewing access persists until your paid billing period ends. If you paid monthly and cancel on the 15th with a renewal date of the 30th, you retain full access until the 30th. Your account, profile, and watch history remain preserved indefinitely unless Rooster Teeth deletes them per their data retention policy-typically 12 months of inactivity. You can reactivate your subscription at any time by logging back in and selecting a plan, though you will not recover any viewing history if your account was deleted.
Billing verification
Monitor your payment method (credit card, debit card, or digital wallet statement) for 30 days after cancellation to confirm Rooster Teeth stops charging you. If a charge appears after your cancellation confirmation date, contact Rooster Teeth's support team immediately with your cancellation proof. If Rooster Teeth does not refund unauthorised charges within 14 days, file a dispute with your payment provider or escalate to the Consumers Association of Singapore (CASE).
Refunds and chargeback procedures
Refund eligibility depends on when you cancel relative to your subscription start date and the reason for cancellation.
Within 14 days of first charge
You are entitled to an unconditional refund of all charges if you cancel within 14 calendar days from the date of your first invoice or the date you received the FIRST subscription benefit, whichever occurs first. Submit a refund request via Rooster Teeth's website contact form or email, stating your cancellation date and invoice number. Rooster Teeth must process your refund within 30 days under CPFTA requirements. If Rooster Teeth refuses, contact your payment provider (Apple, Google, or your bank) and file a chargeback dispute citing the 14-day withdrawal right.
After 14 days
Refunds are discretionary after the 14-day window closes. Rooster Teeth may offer a pro-rata refund for unused days in the current billing period as a goodwill gesture, but you have no legal entitlement. If you cancel mid-cycle (e.g., on the 15th of a 30-day billing period), you may request a refund for the unused 15 days; Rooster Teeth will evaluate this on a case-by-case basis. If refused, you cannot escalate this to CASE, as your statutory right has expired.
Unauthorised or fraudulent charges
If Rooster Teeth continues billing you after cancellation, or if you discover charges you did not authorise, file a dispute with your payment provider immediately. Contact your bank, credit card issuer, or Apple/Google support and provide your cancellation confirmation email as evidence. Your payment provider will initiate an investigation and typically issue a provisional credit within 5-10 business days. Simultaneously, send a written complaint to Rooster Teeth and CASE, citing the CPFTA Section 12 (misleading conduct) or Section 34 (unfair contract terms).
Common mistakes to avoid during cancellation
Cancellation is straightforward, but missteps can delay your refund or leave you vulnerable to continued charges. Stay calm and methodical throughout this process.
Confusing app Store/Play store cancellation with website cancellation
If you subscribed through the iOS App Store or Google Play, you must cancel within those platforms, not on RoosterTeeth.com. Cancelling only on the website while your App Store or Play Store subscription remains active means Rooster Teeth will continue charging your Apple or Google account. Verify which platform hosts your active subscription before beginning cancellation, and cancel through that same channel.
Failing to retain proof of cancellation
Save a screenshot or PDF of your cancellation confirmation page immediately after cancelling. Preserve the cancellation confirmation email from Rooster Teeth, Apple, or Google for at least 12 months. If disputes arise regarding unauthorised charges, you will need to produce this evidence to your payment provider, CASE, or a court. Without documentation, proving you cancelled becomes impossible.
Cancelling only your payment method instead of the subscription
Removing or updating your credit card in Rooster Teeth's settings does not cancel your subscription; it merely delays the charge until Rooster Teeth obtains a valid payment method from you. Always use the explicit Cancel subscription button rather than deleting your payment details. If you fail to cancel formally and update your payment method later, you may inadvertently resume charges.
Missing the 14-day refund window
The CPFTA withdrawal right expires 14 days after your first charge. If you wait 20 days to cancel, you forfeit the unconditional refund. Calculate your 14-day deadline immediately after subscribing and cancel within this window if you are unsure about the service.
Refund comparison and expected timelines
Refund processing varies by cancellation method and reason.
| Cancellation method | Refund eligibility | Processing time | Expected outcome |
|---|---|---|---|
| Website (within 14 days) | Full refund | 5-10 business days | Credit to your card |
| Website (after 14 days) | Pro-rata only (discretionary) | 7-14 business days if approved | Partial refund or none |
| App Store (within 14 days) | Full refund via Apple | 3-5 business days | Apple account credit or card refund |
| Google Play (within 14 days) | Full refund via Google | 3-5 business days | Google Play credit or card refund |
| Chargeback (unauthorised charge) | Full amount disputed | 30-60 days investigation | Provisional credit then reversal or settlement |
Escalation: what to do if Rooster Teeth refuses to cancel
Most cancellations complete without friction; however, Rooster Teeth may delay, ignore, or deny your request, violating your CPFTA rights.
Step 1: send written cancellation notice
If Rooster Teeth's website cancellation tool fails, or if you receive no confirmation email within 24 hours, send a written cancellation notice via email to their support team (typically [email protected]) and request a read receipt. In your message, include your account username, email address, subscription plan type, and the date you wish to cancel. State: "I hereby withdraw from my Rooster Teeth FIRST subscription in accordance with the Consumer Protection (Fair Trading) Act Section 10 and request immediate cessation of all charges." Keep a copy of this email and the read receipt.
Step 2: contact your payment provider
If Rooster Teeth does not respond within 7 days or refuses cancellation, contact your payment provider (your bank, credit card issuer, Apple Pay, or Google Pay). File a formal dispute citing the merchant's refusal to honour your cancellation request. Your payment provider will investigate and may reverse the charge or issue a provisional credit within 5-10 business days.
Step 3: escalate to CASE
If Rooster Teeth continues billing after your cancellation request and your payment provider's dispute fails, file a complaint with the Consumers Association of Singapore (CASE). CASE operates Singapore's main consumer dispute resolution service and can mediate between you and Rooster Teeth or refer your case to the relevant authority. Submit your complaint along with your cancellation email, payment provider dispute documentation, and all billing evidence. CASE will attempt to resolve the matter within 30 days, though complex cases may take longer.
Step 4: regulatory referral
If CASE mediation is unsuccessful, the Singapore Standards, Productivity and Innovation Board (SPRING Singapore, now Enterprise Singapore) may escalate enforcement action against Rooster Teeth for breaching the CPFTA. You do not initiate this directly; CASE will refer systemic violations. Your individual complaint contributes to regulatory oversight and may trigger investigations affecting other consumers.
Deciding whether to cancel or keep your subscription
Before cancelling, weigh the value of Rooster Teeth content against your budget and viewing habits.
| Reason to keep FIRST | Reason to cancel FIRST |
|---|---|
| You watch RWBY or Red vs. Blue regularly | You have completed your watchlist or lost interest |
| You value ad-free viewing and early episode access | You are budget-conscious or cutting subscriptions |
| Exclusive podcasts or behind-the-scenes content appeal to you | You prefer watching free-tier content with ads |
| You support the creators and production studio | The annual cost (USD 99.99) exceeds your entertainment budget |
| You reactivate frequently after cancellation | You can use the free tier indefinitely |
If you are cancelling purely to save money, consider whether you could downgrade to an annual plan (which offers better per-month pricing than monthly billing) or pause your subscription temporarily. However, if Rooster Teeth does not offer a pause feature, cancelling is your only cost-reduction option. You can reactivate your subscription at any time by logging in and selecting a new plan.
Contacting Rooster Teeth and escalation contacts
If you need to contact Rooster Teeth for cancellation support or disputes, use these official channels.
Primary contact methods
- Email: [email protected] (standard support inquiries, typically 2-5 business days)
- Website help centre: RoosterTeeth.com/support (FAQs and ticket submission)
- Social media: @RoosterTeeth on Twitter (public complaints may expedite responses)
- Mailing address: Rooster Teeth Productions, 1901 E 51st Street, Austin, TX 78723, USA (formal written complaints)
Singapore consumer escalation
- Consumers Association of Singapore (CASE): 6100-0315 or go.gov.sg/caseonline (file disputes online or by phone)
- Enterprise Singapore (former SPRING): 6898-1800 or www.enterprisesg.gov.sg (report systemic CPFTA violations)
Send formal cancellation requests and refund demands via registered mail to Rooster Teeth's Austin address if email yields no response within 10 business days. This creates a documented paper trail and demonstrates your good-faith effort before escalating to CASE or enforcement authorities.
Summary and next steps
Cancelling your Rooster Teeth FIRST subscription is a straightforward process protected by Singapore law. Your rights under the Consumer Protection (Fair Trading) Act guarantee you can withdraw unconditionally within 14 days of your first charge, or cancel anytime thereafter with 30 days' notice and cessation of charges. Whether you subscribe through RoosterTeeth.com, the iOS App Store, or Google Play, use the cancellation method matching your subscription source, retain proof of cancellation, and monitor your payment method for unauthorised charges over the following 30 days.
If Rooster Teeth refuses to honour your cancellation or continues billing after your request, escalate through your payment provider's dispute process or file a complaint with CASE. At Yafee, we have helped thousands of consumers cancel recurring subscriptions and recover unauthorised charges by understanding their legal entitlements and navigating the formal dispute resolution process with confidence. Your budget control is non-negotiable; Yafee ensures you reclaim it.
Start your cancellation today by identifying which platform hosts your subscription, following the step-by-step instructions above, and retaining your confirmation email as evidence. If you encounter obstacles, Yafee's legal framework guidance-rooted in the CPFTA-empowers you to escalate swiftly and enforce your consumer rights. Visit Yafee for additional resources on subscription management and consumer protection across Singapore's digital economy.
