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Frequently asked questions
Cancel Boosteroid: The Right Way
How to cancel Boosteroid in singapore and recover your refund rights
What Boosteroid is and why you might want to leave
Boosteroid is a cloud gaming platform that streams PC games directly to your device without requiring expensive local hardware. You play on your smartphone, tablet, or web browser from anywhere in Singapore with a stable internet connection, and your gaming experience depends on server assignment, network quality, and your device capabilities.
The service operates entirely on a subscription model, supporting access through web browsers, iOS via the App Store, and Android via Google Play. You can start playing on one device and continue on another without interruption, as long as your subscription remains active. However, many Singaporean users find Boosteroid cancellation confusing because billing happens through three separate systems: Apple's App Store, Google Play, or Boosteroid's own web portal. Cancelling in one place does not automatically stop billing in another, which is why Yafee recommends understanding your specific subscription route before you take action.
Subscription plans and pricing in singapore
Boosteroid publishes prices in EUR, so the amounts below are converted to SGD based on current exchange rates. Your actual charge will depend on your bank's conversion rate and any applicable foreign transaction fees.
| Plan | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Ultra annual | S$134.88 per year | Annual commitment | Budget-conscious players seeking long-term value and lowest per-month cost |
| Ultra monthly | S$19.34 | Month-to-month | Players who want flexibility and no lock-in period |
| Ultra Pro (6-month promo) | S$74.84 total | 6 months (limited-time offer) | Premium performance: 4K resolution, 120 FPS, server location selection; promo valid until 1 September 2026 |
Why your plan type affects cancellation and refunds
If you are on an annual plan, you have paid upfront for 12 months of access. Cancelling stops future auto-renewal but does not reverse charges already processed unless you qualify for a refund under Singapore consumer law. Monthly plans offer greater flexibility, so you can cancel without losing unused fees. Understanding your billing period is essential before you proceed.
Your consumer rights when cancelling Boosteroid in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you explicit rights when dealing with subscription services, and Yafee emphasizes that these rights apply directly to your Boosteroid account.
Legal framework: the consumer protection (Fair trading) act
Under the CPFTA, you have the right to cancel a subscription within fourteen days of purchase without providing a reason, provided the contract permits cancellation. This fourteen-day cooling-off period applies to your initial Boosteroid subscription. Furthermore, if Boosteroid fails to deliver the service as described (for example, if gameplay is persistently unplayable due to server issues), you may have grounds to claim a refund or compensation under the Act's provisions on misleading representations.
In accordance with the CPFTA, Boosteroid must not charge you after you have cancelled, and they must process refunds promptly. If they continue to bill your card or App Store account after you cancel, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your legal position: when you can claim a refund
You can claim a refund if any of the following apply:
- You cancel within fourteen days of your first subscription date and Boosteroid's terms permit refunds during the cooling-off period.
- Boosteroid fails to deliver the service as described (for example, persistent server downtime, unplayable frame rates, or unavailable game titles that were advertised).
- You are charged after you have cancelled, in breach of the CPFTA.
- You cancel a monthly subscription and are still charged after the cancellation is processed.
Where your subscription is active: the three cancellation methods
You must cancel through the same platform where you subscribed, because billing happens independently across Apple App Store, Google Play, and Boosteroid's web portal. Cancelling in one place does not affect the others. Yafee has broken down all three routes with step-by-step instructions so you avoid the most common error: cancelling in the wrong place and discovering your card is still being charged.
Method 1: cancel via boosteroid's web portal and direct payment
If you subscribed directly through Boosteroid's website using your credit card or debit card, follow these steps:
- Visit boosteroid.com and log in to your account using your email and password.
- If you have forgotten your password, click "Forgot password?" on the login page and reset it via the email link.
- Navigate to your account settings or subscription management section (usually labeled "Subscription", "Billing", or "Account Settings").
- Look for a link or button that says "Manage subscription", "Billing details", or "View subscription".
- Locate your active Boosteroid subscription plan.
- If multiple plans are shown, select the one you want to cancel.
- Click the "Cancel subscription" or "Cancel plan" button.
- Boosteroid may ask you to confirm your cancellation or provide a reason; both are optional.
- Confirm the cancellation when prompted.
- You should receive an immediate on-screen confirmation and a confirmation email from [email protected] within minutes.
- Save or screenshot your cancellation confirmation email for your records.
- This email proves you cancelled and is essential if you need to dispute a future charge with your bank.
After cancellation, your subscription will continue until the end of your current billing period. You can still use Boosteroid until that date. On the day after your billing period ends, your account will be deactivated and no further charges will be applied. If you are charged after your account is deactivated, contact Boosteroid's support team immediately at [email protected] with your cancellation confirmation email attached.
Method 2: cancel via apple app store (iOS)
If you subscribed to Boosteroid through the App Store on your iPhone or iPad, you must cancel through Apple's settings, not the Boosteroid app itself:
- Open the Apple App Store app on your iPhone or iPad.
- Do not open the Boosteroid app.
- Tap the account icon in the top right corner of the App Store home screen.
- This icon typically shows a silhouette or your profile picture.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions associated with your Apple ID.
- Find "Boosteroid" in the list and tap on it.
- If Boosteroid is not visible, scroll down; some subscriptions are inactive or expired and may appear lower in the list.
- Tap "Cancel subscription" or "Edit subscription".
- If "Edit subscription" is shown, you may be offered a plan downgrade; to cancel entirely, select "Cancel subscription".
- Confirm the cancellation when prompted.
- Apple will display a confirmation message, and you will receive a confirmation email from Apple at your registered Apple ID email address.
- Take a screenshot of the confirmation screen for your records.
- This screenshot serves as proof of cancellation if you need to dispute a future charge.
After cancellation, your Boosteroid access continues until the end of your current paid period. Apple will not charge you again after that period ends. If Apple charges you after you have cancelled, contact Apple Support directly at support.apple.com and reference your cancellation confirmation email.
Method 3: cancel via google play (Android)
If you subscribed to Boosteroid through Google Play on your Android device, you must cancel through Google Play, not the Boosteroid app:
- Open the Google Play Store app on your Android device.
- Do not open the Boosteroid app.
- Tap your profile icon in the top right corner of the home screen.
- This icon typically shows a silhouette, initial, or profile picture.
- Select "Payments and subscriptions" from the menu.
- You may see two options: "Payments" and "Subscriptions"; select "Subscriptions".
- Tap "Manage subscriptions".
- You will see a list of all active subscriptions linked to your Google account.
- Find "Boosteroid" in the list and tap on it.
- If Boosteroid is not visible, scroll down; some subscriptions are inactive or expired.
- Tap "Cancel subscription".
- Google Play may offer you a discount to keep your subscription; you can ignore this and proceed with cancellation.
- Select your reason for cancellation (optional) and confirm.
- Google will display a confirmation message, and you will receive a confirmation email from Google at your registered Gmail address.
- Screenshot the confirmation screen and save your confirmation email.
- These are your proof of cancellation for future reference.
After cancellation, your Boosteroid access continues until the end of your current billing period. Google Play will not charge you again after that period ends. If you are charged again, contact Google Play Support at support.google.com and reference your cancellation confirmation email.
Contacting Boosteroid support if cancellation fails
If you encounter errors during cancellation, or if your subscription remains active after you have cancelled, contact Boosteroid's support team directly. Yafee advises you to gather your cancellation confirmation email or screenshot before you reach out, as this will speed up resolution.
Direct contact methods
Submit your cancellation request or escalation inquiry using one of the following channels:
- Email: [email protected]. Include your Boosteroid account email, your cancellation confirmation (if you have one), and a brief description of the issue. Boosteroid typically responds within 24 to 48 business hours.
- Live chat: Log into your Boosteroid account at boosteroid.com and select the live chat option (usually a chat icon in the bottom right corner). Live chat support is available during Boosteroid's business hours, typically 9 AM to 6 PM CET (which is 4 PM to 1 AM Singapore Time). Live chat offers immediate assistance and is ideal if you need urgent help.
- Corporate office address: If email and live chat are unresponsive, you may send a formal cancellation notice to Boosteroid's registered office. Yafee recommends requesting the current mailing address by email to [email protected] before you send any postal correspondence, as addresses change periodically.
What to include in your support request
To ensure swift resolution, include the following information in every support message:
- Your Boosteroid account email address (the email you used to register).
- Your subscription plan type (Ultra annual, Ultra monthly, or Ultra Pro).
- Your cancellation confirmation email or screenshot (if you have one).
- The platform on which you subscribed (Boosteroid website, Apple App Store, or Google Play).
- Your last successful billing date and your next scheduled billing date.
- A clear statement that you are requesting cancellation and, if applicable, a refund.
Refund timelines and what to expect after cancellation
Understanding what happens after you cancel is essential to avoid confusion or unnecessary worry about billing.
Access after cancellation
Once you cancel, your Boosteroid account remains accessible until the end of your current billing period. You can continue to play games, stream, and use all features as normal. On the last day of your billing period, your access will be suspended. Your account data, game progress, and preferences are retained for 30 days after suspension; if you resubscribe within that window, your data will be restored.
Refund processing time
If you are eligible for a refund (for example, if you cancel within the fourteen-day cooling-off period or if you were charged in error), Boosteroid will process your refund within seven to fourteen business days, depending on your payment method.
| Payment method | Refund processing time | Notes |
|---|---|---|
| Credit or debit card (direct web) | 7 to 14 business days | Your bank may take an additional 2 to 5 business days to post the credit to your account. Yafee recommends checking your bank's transaction history to confirm the refund has been applied. |
| Apple App Store | 3 to 7 business days | Apple processes refunds faster than most payment processors. You will see the credit in your Apple ID account balance immediately; if you used a credit card, the credit may appear in your statement within 5 to 7 days. |
| Google Play | 5 to 10 business days | Google Play refunds appear in your Google account balance immediately. If you funded Google Play with a credit card, the refund will appear on your card statement within 7 to 10 days. |
If a refund has not appeared after fourteen business days, contact your payment provider (your bank, Apple Support, or Google Play Support) to verify the refund status. Provide them with your Boosteroid cancellation confirmation email and the transaction reference number from your original charge.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward if you follow the steps above, but many users make avoidable errors that delay their cancellation or result in surprise charges. Yafee has identified the most frequent mistakes and shows you how to sidestep them:
Mistake 1: cancelling through the wrong platform
The most common error is cancelling on one platform (for example, Google Play) while your subscription is active on another (for example, your credit card). Your account will continue to be charged on the platform where you did not cancel. Before you take any action, confirm which of the three platforms-Boosteroid's website, Apple App Store, or Google Play-is processing your billing. Check your credit card or bank statement to see which vendor name appears: "Boosteroid", "Apple App Store", or "Google Play Billing". Cancel on that platform only.
Mistake 2: assuming the app can cancel your subscription
If you subscribed via Apple App Store or Google Play, the Boosteroid app itself cannot cancel your subscription. Opening the Boosteroid app and looking for a "Cancel subscription" button will lead nowhere. You must cancel through Apple's App Store or Google Play's settings. Cancelling through the app is a common source of frustration because users believe they have cancelled when they have not.
Mistake 3: not saving your cancellation confirmation
If you cancel without keeping a record of your confirmation, you have no proof if Boosteroid disputes your cancellation or charges you again. Always screenshot your confirmation screen or save the confirmation email. This evidence is invaluable if you need to file a dispute with your bank or escalate to CASE or the CCCS.
Mistake 4: cancelling mid-billing cycle and expecting an immediate refund
Cancelling in the middle of your billing period does not entitle you to a pro-rata refund unless you cancel within the fourteen-day cooling-off period or the service fails to meet the advertised standard. You can continue to use Boosteroid until the end of your current billing period, but you will not receive a refund for unused time. If you want to avoid this, cancel before your next billing date.
Mistake 5: not checking whether you have multiple subscriptions
Some users have both an annual subscription and a promotional subscription active simultaneously, or subscriptions on different devices. Log into your Boosteroid account and check your subscription management page to confirm how many active plans you have. If you see multiple subscriptions, cancel all of them that you do not intend to keep.
Steps to take after Boosteroid cancellation
Cancellation does not end with clicking "Cancel subscription". Several follow-up actions will protect you and ensure a clean break.
Verify no further charges
After your billing period ends, check your bank statement or payment app (Apple Wallet, Google Pay, or your bank's app) to confirm that no charge from Boosteroid, Apple, or Google appears. If a charge does appear, contact your payment provider immediately and file a dispute, referencing your cancellation confirmation email. Yafee emphasizes that proving you cancelled is essential when disputing unauthorized charges, so do not discard your confirmation email.
Uninstall the app if desired
Once you have cancelled and your access period has ended, you may uninstall the Boosteroid app from your device to free up storage and remove the temptation to resubscribe. Uninstalling the app does not affect your account or cancel your subscription; cancellation is a billing action, not an app action. If you ever wish to resubscribe, you can download the app again and log in with your original email and password.
Request data deletion (optional)
Under Singapore's Personal Data Protection Act (PDPA), you have the right to request that Boosteroid deletes your personal data after you cancel. If you want your account completely removed, contact [email protected] and request account deletion. Boosteroid will typically retain your data for 30 days after account suspension in case you want to reactivate; after that period, you can formally request deletion. However, Boosteroid may retain minimal data (such as email and payment history) for legal and financial compliance purposes.
Escalation: when Boosteroid does not cooperate
If Boosteroid refuses to cancel your subscription, continues to charge you after cancellation, or fails to process a refund, you have formal dispute mechanisms available under Singapore consumer law.
Step 1: written formal notice
Send a formal email to [email protected] with the subject line "Formal cancellation and refund request" and include:
- Your Boosteroid account email and account number (if available).
- Your cancellation confirmation email or screenshot.
- A clear statement that you are requesting cancellation and, if applicable, a refund.
- The specific amount you are requesting (if applicable).
- A deadline for Boosteroid to respond (typically seven business days).
- A statement that you will escalate to CASE or the CCCS if they do not respond.
Keep a copy of this email for your records. Boosteroid is required under the CPFTA to respond to formal complaints within a reasonable time.
Step 2: dispute with your payment provider
If Boosteroid does not respond or refuses to refund, contact your bank, Apple, or Google Play (depending on how you paid) and file a "chargeback" or "payment dispute". Provide your cancellation confirmation email and your formal notice to Boosteroid as evidence. Your payment provider will investigate and, if they find in your favor, will reverse the charges and refund your money. This process typically takes 30 to 60 days.
Step 3: complaint to CASE or the CCCS
If your payment provider does not resolve the dispute, or if Boosteroid's conduct is egregious, file a formal complaint with either the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). You can lodge a complaint online at case.org.sg or cccs.gov.sg. Include your cancellation confirmation, all correspondence with Boosteroid, your payment dispute evidence, and a detailed description of the issue. CASE and the CCCS have the authority to investigate and, in some cases, compel Boosteroid to refund you or face penalties. Yafee recommends keeping all documentation organized and readily available for submission.
Comparison: keep or cancel
Before you finalize your cancellation, use this table to weigh your options:
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost | Continue paying S$19.34/month or S$134.88/year | Stop all charges after your billing period ends |
| Game access | Full access to Boosteroid's game library | Access ends after your current billing period expires |
| Data retention | Game progress and settings retained indefinitely | Game progress retained for 30 days; then deleted unless you resubscribe |
| Resubscription | No action needed | You can resubscribe anytime; your data restores if you resubscribe within 30 days |
| Refunds | Not applicable | Refunds available only within 14 days or if service fails to meet advertised standard |
| Best for | Regular players seeking ongoing gaming access | Casual players, those with poor internet, or those seeking alternative cloud gaming |
Summary and next steps
Boosteroid cancellation is straightforward once you identify which platform processes your subscription. Cancel through the same platform where you subscribed (Boosteroid's website, Apple App Store, or Google Play), retain your confirmation email, and verify that no further charges appear after your billing period ends. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within fourteen days, and you can claim a refund if the service fails to meet the advertised standard or if you are charged after cancellation.
If Boosteroid refuses to cooperate, escalate to your payment provider or contact the Consumers Association of Singapore (CASE) at case.org.sg or the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. Yafee has helped thousands of consumers navigate subscription cancellations and secure refunds by following these exact steps, and you can confidently proceed knowing your rights are protected under Singapore law.
If you need additional guidance or wish to discuss your specific situation, Yafee (yafee.com) provides free tools and expert advice to help you cancel any subscription and understand your consumer rights. Visit Yafee today to access templates, checklists, and live support from contract specialists who understand Singapore's consumer protection framework inside and out.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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