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Frequently asked questions
Cancel Rooster Teeth: The Right Way
How to cancel Rooster Teeth and protect your money in south africa
Understanding Rooster Teeth and why cancellation matters
Rooster Teeth is a US-based entertainment company that produced original web series, podcasts, and gaming content for millions of subscribers worldwide. The company operated a premium membership service called FIRST, which delivered ad-free viewing, exclusive episodes, and early access to new releases. On 15 May 2024, Rooster Teeth discontinued the FIRST subscription service entirely, meaning no new memberships are available and all existing subscriptions have ended.
Why you need to cancel immediately
Even though Rooster Teeth shut down FIRST officially in May 2024, some subscribers report continued billing attempts and orphaned payment methods still linked to their accounts. If you maintain an active billing arrangement or payment method on file, you must cancel now to prevent unexpected charges. Yafee has compiled this guide to walk you through every cancellation method available and explain your legal protections as a South African consumer.
How the service shutdown affects your cancellation
When Rooster Teeth ended FIRST, the company migrated some content to external platforms. If you were charged through Google Play, Apple App Store, PayPal, or a direct credit card arrangement, your cancellation process depends entirely on which payment method you used. Critically, cancelling your subscription on one platform does not automatically cancel it on another. You must verify and cancel every payment method separately to ensure no further charges occur.
Your consumer rights and what south african law requires
South African consumer law grants you substantial legal protections when cancelling digital services and subscriptions.
Your legal position under the consumer protection act
The Consumer Protection Act 68 of 2008 (section 48) requires that any cancellation or withdrawal must be processed without penalty, cost, or obligation to you. This means Rooster Teeth cannot charge you a cancellation fee, cannot require justification, and cannot force you into a lock-in period. You have an unconditional right to cancel at any time.
For digital services specifically, you possess a 14-day cooling-off period from the date of purchase during which you can cancel and claim a full refund if no service has been rendered. If you have already accessed the content, the cooling-off window closes, but South African law still requires Rooster Teeth to act transparently and in good faith. Yafee recommends preserving all order confirmations, billing statements, and correspondence as evidence should you need to escalate a dispute to the National Consumer Commission.
Refund rights for physical merchandise
If you purchased branded merchandise, collectibles, or physical items from the Rooster Teeth store, South African consumer law offers more generous protection than Rooster Teeth's stated 30-day return policy. The National Consumer Commission recognises a reasonable time for returning defective goods as up to six months in many cases, depending on the nature of the item. If merchandise arrives damaged, non-functional, or materially different from its description, you can claim a refund or replacement even outside Rooster Teeth's window.
To strengthen a refund claim, photograph any defects immediately and contact Rooster Teeth with clear photographic evidence of the fault. If they refuse, you may escalate to the National Consumer Commission at complaints.ncc.org.za, which investigates unfair business practices and enforces refunds directly on your behalf.
Cancellation methods by platform
Your cancellation method depends on which payment platform you used to subscribe.
Cancelling a direct Rooster Teeth subscription
If you subscribed directly through roosterteeth.com using a credit card or bank account, you cancel through your account dashboard on the Rooster Teeth website. This method gives you the clearest cancellation trail and the strongest confirmation record.
- Log in to your Rooster Teeth account at roosterteeth.com
- Use the email address and password associated with your membership
- Navigate to your account settings or subscription management section
- Look for a "Billing", "Subscriptions", or "Membership" tab
- This location varies depending on Rooster Teeth's website design; check the account menu or settings area
- Locate your active membership or billing plan
- If FIRST has already been terminated, you may see a message confirming the service has ended
- Check whether any recurring charges remain pending
- Select the option to cancel, downgrade, or remove the subscription
- Click the cancellation button and follow the on-screen prompts
- Do not abandon the process if Rooster Teeth offers a discount or re-engagement offer; proceed to final confirmation
- Confirm the cancellation and note the confirmation number or date
- Screenshot or print the confirmation page for your records
- Forward a copy to your email address or save it locally
- Check your email for a cancellation confirmation from Rooster Teeth
- This email serves as legal proof of cancellation
- If you do not receive a confirmation within 24 hours, contact Rooster Teeth support to verify cancellation status
Cancelling through google play
If you subscribed via the Google Play Store (Android devices), you must cancel through your Google Play account, not through the Rooster Teeth app or website. Deleting the app alone will not stop your billing.
- Open Google Play Store on an Android device or visit play.google.com on a web browser
- Ensure you are logged in with the Google account used for the subscription
- Navigate to your account or subscription section
- On mobile: tap your profile icon, then "Payments and subscriptions"
- On web: click your profile icon, then "Payments and subscriptions"
- Select "Subscriptions" or "Manage subscriptions"
- You will see a list of all active subscriptions linked to your account
- Find Rooster Teeth in the subscriptions list and tap it
- If Rooster Teeth no longer appears, the subscription may have already been terminated by Google Play
- Verify your billing history to confirm no charges have occurred recently
- Select "Cancel subscription"
- Google Play may ask for a reason; select the reason that applies (e.g., "No longer want this subscription")
- Confirm the cancellation and note the effective date
- Your subscription will end on the date shown; you are not charged again after that date
- Screenshot the confirmation for your records
Cancelling through apple app store
If you subscribed via the Apple App Store (iOS or macOS devices), you cancel through your Apple ID account. Simply removing the Rooster Teeth app will not terminate billing.
- Open the App Store app on an Apple device or visit appleid.apple.com on a web browser
- Ensure you are logged in with the Apple ID used for the subscription
- Navigate to your account or subscription settings
- On iPhone or iPad: tap your profile icon (top right), then "Subscriptions"
- On Mac: click your name (top of App Store sidebar), then "Account Settings", then "Subscriptions"
- On web: click your account icon, then "Subscriptions"
- Find Rooster Teeth in your active subscriptions list
- If it no longer appears, Apple may have already terminated the subscription
- Check your billing history in Account Settings to confirm the status
- Tap or click on Rooster Teeth to open the subscription details
- Review the renewal date and current billing status
- Select "Cancel subscription" or "Cancel Free Trial"
- If you are offered a temporary discount, do not accept it; proceed directly to cancellation
- Confirm the cancellation and save the effective date
- Apple will send you a confirmation email to your Apple ID email address
- Your access to Rooster Teeth content ends on the renewal date shown
Cancelling a PayPal subscription
If you linked PayPal to Rooster Teeth for billing, you cancel the subscription through your PayPal account. Rooster Teeth cannot charge you after you cancel on PayPal's platform.
- Log in to your PayPal account at paypal.com
- Use your email and password
- Navigate to settings or account information
- Look for "Settings" or "Account Settings" in the menu
- Select "Payments" or "Manage payments"
- Choose the option that shows subscriptions or recurring payments
- Find Rooster Teeth in your list of active subscriptions
- If Rooster Teeth does not appear, the subscription may already be inactive
- Click on Rooster Teeth and select "Cancel" or "Turn off automatic payments"
- Confirm the cancellation when prompted
- Verify the cancellation in your email
- PayPal sends a cancellation confirmation to your registered email address
- Keep this email as proof of cancellation
What to do after you cancel
Cancelling is only the first step; verifying success and protecting your account requires a few additional actions.
Verify your cancellation within 48 hours
After you cancel, log back into your payment platform within 48 hours to confirm that the subscription no longer appears in your active list. If Rooster Teeth or your payment provider still shows the subscription as active, contact support immediately. Yafee advises taking a screenshot of your cancellation confirmation and your updated subscription list as evidence of the action you took.
Monitor your bank or card statements
Check your bank account or credit card statement for the next billing cycle to ensure no charges occur. If you see a charge from Rooster Teeth or its payment processor after cancellation, you have the right to dispute it through your bank. In South Africa, your bank must investigate disputes within 10 business days under the National Payment System Act.
Request a refund if you were charged after cancellation
If Rooster Teeth charges you after you cancel, contact your payment provider immediately. For credit card charges, you can dispute the transaction as unauthorised. For PayPal, Google Play, or Apple App Store charges, contact the platform's support team with your cancellation confirmation. Yafee recommends including the date you cancelled, the confirmation number, and evidence that you completed the cancellation process.
Refund eligibility and timelines
Your refund depends on when you cancel relative to when you were charged.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your purchase and no service has been provided or rendered, South African law entitles you to a full refund. For digital services like Rooster Teeth FIRST, "no service rendered" typically means you have not accessed, downloaded, or streamed any significant content. If you have accessed multiple episodes or streams, your refund claim may be weaker, though not automatically denied. Yafee recommends requesting a refund anyway; Rooster Teeth or your payment provider may still honour it in good faith.
Refunds outside the cooling-off period
If you cancel after 14 days or after accessing content, a refund is not automatic. However, South African consumer law does not prevent you from requesting one. Contact Rooster Teeth support with a clear explanation (for example, if you did not receive the service as promised, or if you were charged in error). If Rooster Teeth refuses, you can escalate to the National Consumer Commission. The NCC can order a refund if it finds evidence of an unfair business practice or breach of the Consumer Protection Act.
| Refund scenario | Eligibility | Time to claim | South African legal basis |
|---|---|---|---|
| Cancelled within 14 days, no content accessed | Full refund | Within 14 days of purchase | Consumer Protection Act section 48 |
| Cancelled within 14 days, content accessed | Partial or full refund (negotiable) | Within 14 days of purchase | Consumer Protection Act section 48 |
| Cancelled after 14 days, service fault or breach | Refund or credit (case-by-case) | No strict deadline; escalate to NCC | Consumer Protection Act sections 56-61 |
| Charged after confirmed cancellation | Full refund of erroneous charge | Dispute with payment provider immediately | National Payment System Act; card issuer dispute rules |
| Defective or misrepresented merchandise | Full refund or replacement | Up to 6 months after purchase | Consumer Protection Act section 39; NCC guidance |
| Service terminated by Rooster Teeth (FIRST shutdown) | Pro-rata credit or refund (company discretion) | As per company refund policy at time of shutdown | Contract law; Rooster Teeth's published terms |
Common mistakes to avoid during cancellation
You are protected by law, but a few missteps can delay your refund or leave you vulnerable to continued charges.
Deleting the app without cancelling the subscription
Removing the Rooster Teeth app from your device does nothing to stop your subscription or billing. Your subscription lives on the platform's servers (Google Play, Apple App Store, PayPal, or Rooster Teeth's own servers), not on your phone. Deleting the app simply removes your access to the content; you are still charged. Always cancel the subscription first, then delete the app if you wish.
Cancelling in one place but not verifying across all platforms
If you subscribed through multiple platforms, you must cancel each one separately. For example, if you have both a Google Play subscription and a direct Rooster Teeth account linked to the same email, cancelling one does not cancel the other. Yafee recommends creating a checklist of every platform you use and verifying cancellation on each within 48 hours.
Not saving cancellation confirmations
Without written proof of your cancellation request, you have no legal leverage if a dispute arises. Screenshot every cancellation page, save confirmation emails, and note the date and time you cancelled. If Rooster Teeth later claims you never cancelled, your screenshot is your evidence.
Assuming FIRST's shutdown means automatic cancellation
Many subscribers believe that because Rooster Teeth ended FIRST in May 2024, their subscriptions automatically stopped. This is not always true. Some payment arrangements remained active, and some subscribers continued to be charged for access to archived content or other services. Check your billing history directly to confirm you have not been charged since the official shutdown date.
Contact information and escalation
If Rooster Teeth refuses to cancel your subscription or honour a refund, you have clear legal remedies under South African law.
Contacting Rooster Teeth directly
Rooster Teeth's primary known corporate mailing address is 1901 East 51st Street, Suite 20, Austin, TX 78723, United States. An alternative location is 636 Ralph Ablanedo Drive, Austin, TX 78748. Send a formal cancellation request and refund claim by registered email or postal mail if the company does not respond to online support within 10 business days. Include your account number, the date you subscribed, the date you cancelled, and any supporting evidence (screenshots, confirmations, billing statements).
Escalating to the national consumer commission
If Rooster Teeth refuses to cancel or refund your money within 30 days of your request, file a complaint with the National Consumer Commission. The NCC is the statutory body responsible for enforcing consumer rights in South Africa. You can lodge a complaint online at complaints.ncc.org.za or by post to the NCC, Private Bag X44, Pretoria, 0001. The NCC investigates free of charge and can order Rooster Teeth to refund you if it finds that the company has breached the Consumer Protection Act.
Disputing with your payment provider
If Rooster Teeth charges you after you cancel, dispute the charge directly with your bank, credit card company, Google Play, Apple App Store, or PayPal. These organisations have consumer dispute processes that are faster than escalating to the NCC. In South Africa, card issuers must investigate disputes within 10 business days. Provide your payment provider with proof of cancellation (screenshot, confirmation email, or order number) and a statement that you did not authorise the charge.
Comparison of cancellation methods
Each platform has different response times and user experiences.
| Platform | Cancellation speed | Confirmation proof | Dispute resolution | Recommended? |
|---|---|---|---|---|
| Direct Rooster Teeth website | Immediate | Screenshot + email confirmation | Contact Rooster Teeth support directly | Yes (strongest proof) |
| Google Play Store | Immediate | Google Play dashboard record | Google Play support (24-72 hours) | Yes |
| Apple App Store | Immediate | Apple ID dashboard record + email | Apple Support (24-48 hours) | Yes |
| PayPal | Immediate | PayPal dashboard record + email confirmation | PayPal Resolution Center (10-30 days) | Yes |
| Credit card (manual recurring charge) | 1-2 billing cycles | Bank statement confirmation | Bank chargeback dispute (10 business days) | Yes (if above methods unavailable) |
Protecting yourself going forward
Yafee recommends taking these steps to prevent billing disputes in the future.
Audit all your subscriptions quarterly
Once every three months, log into your Google Play, Apple App Store, PayPal, and bank accounts to review active subscriptions and recurring charges. Many unwanted subscriptions persist simply because consumers do not check their payment platforms regularly. A 15-minute audit four times a year can save you hundreds of rands in accidental charges.
Use separate payment methods for trial and paid subscriptions
Consider using a dedicated virtual card or payment method for trial subscriptions. This isolation prevents you from forgetting to cancel a trial before the paid phase begins, and it makes it easier to spot unexpected charges.
Set calendar reminders before renewal dates
If you decide to keep a subscription, set a reminder one week before the renewal date so you can decide whether to renew or cancel. This habit prevents accidental charges and gives you time to research alternatives.
Summary and next steps
Rooster Teeth's FIRST subscription service ended on 15 May 2024, but your cancellation and refund rights remain strong under South African law. The Consumer Protection Act guarantees you a right to cancel without penalty, and the National Consumer Commission stands ready to enforce that right if Rooster Teeth refuses. Identify the platform you used to subscribe, follow the cancellation steps above, and save your confirmation within 48 hours. If you are charged after cancellation, dispute the charge with your payment provider immediately. Yafee has guided thousands of South African consumers through cancellations like this one and stands ready to provide further legal guidance if your situation becomes complex.
Your next action is to log into the account or payment platform you used and cancel your subscription today. Do not delay: even though FIRST has shut down, orphaned billing arrangements can still charge you. Yafee is here to ensure you are protected at every stage.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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