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Cancel Lunar: Step-by-Step Guide
How to cancel Lunar: your complete guide to ending moon phase tracking in singapore
Understanding Lunar and your subscription options
Lunar is a mobile astronomy application that tracks lunar phases and delivers customizable widgets for your device's home screen. The free tier provides basic moon phase data, but subscribers access Pro features and premium widget options across both iOS and Android devices in Singapore. Your subscription renews automatically unless you actively cancel it through your payment platform.
You may decide to cancel Lunar for several reasons: the app no longer fits your needs, you prefer simpler tracking methods, or you want to reduce recurring charges. At Yafee, we understand that cancelling a subscription requires clarity about your rights and the exact procedural steps to follow. This guide walks you through Singapore's consumer protection framework, your legal position, and the precise steps to cancel Lunar without complications.
Lunar's pricing structure in singapore
Lunar offers three distinct paid tiers on the Singapore App Store and Google Play Store. Understanding what you're paying for helps you decide whether cancellation is the right choice, or whether downgrading makes more sense.
| Subscription plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Pro Version (monthly) | S$2.98 | Renews monthly | Full Pro features, cancel anytime |
| Pro Version (annual) | S$14.98 | Renews yearly | Pro features at 50% discount versus monthly |
| Lunar Phase Widget Pro | S$34.98 | One-time purchase | Premium widgets permanently (non-refundable after purchase) |
When you should cancel Lunar
Cancellation makes sense if you rarely open the app, find Pro features redundant, or prefer built-in calendar widgets. Even at S$2.98 per month, recurring charges accumulate quickly when the service goes unused. Ask yourself honestly: do you check moon phases at least weekly? If the answer is no, stopping the charge protects your budget.
Conversely, you might pause rather than cancel if you anticipate future use during specific seasons or events. The monthly plan offers maximum flexibility, whereas the annual plan locks you in. Yafee's approach is to help you make this decision confidently by laying out your legal rights and the exact cancellation procedure, so you avoid costly mistakes.
Your consumer rights in singapore when cancelling subscriptions
Singapore's Consumer Protection (Fair Trading) Act establishes clear rights whenever you cancel a digital subscription, including Lunar.
The 14-day withdrawal period
You possess a statutory 14-day window to withdraw from your Lunar subscription after purchase or upgrade, provided you have not substantially used the Pro features. This right arises automatically under the Consumer Protection (Fair Trading) Act and does not require Lunar's agreement. The withdrawal period runs from the date of subscription activation, not from the date you receive a confirmation email.
To exercise this right, contact Lunar's support team through the in-app chat or email their support address and explicitly request withdrawal. Document the date and time of your request. Lunar must process your refund within 14 days of receiving your withdrawal notice, and they cannot charge you for partial use of features during this initial period.
Your legal position: If you cancel within 14 days and have not downloaded or enabled premium widgets, you have a strong claim to a full refund. If you have actively used Pro features (such as unlocking exclusive analytics or customizing premium widgets), Lunar may argue that you forfeited your right. Act quickly to maximize your refund chances.
Unauthorized recurring charges and dispute rights
Singapore law requires merchants to obtain explicit, informed consent before initiating any recurring charge. If Lunar billed you without clear authorisation, or if they continued charging after you attempted cancellation, you have grounds to dispute the charge.
Document every cancellation attempt, including screenshots, emails, and dates. Contact your bank's dispute team or the app store's billing support immediately. In most cases, your bank or payment provider can issue a provisional refund within 5 to 10 business days while the investigation proceeds. Full resolution typically takes 4 to 6 weeks through your bank and up to 8 weeks through the app store platform.
If Lunar refuses to cooperate or ignores your dispute, escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation services and can pressure merchants to honour Singapore's consumer protection rules. Yafee recommends filing a CASE complaint if the merchant ignores your initial dispute request for more than 14 days.
How to cancel Lunar via your subscription platform
Your cancellation method depends on where you originally subscribed: Apple App Store, Google Play Store, or a direct web subscription through Stripe. Cancelling through the wrong channel will not work. Follow the steps that match your platform.
Cancelling Lunar on apple app store (iOS)
If you subscribed to Lunar through Apple's App Store, cancel directly from your Apple ID settings on your iPhone, iPad, or through the web.
- Open the App Store on your iPhone or iPad, or visit appleid.apple.com on a web browser.
- On iPhone/iPad: tap your profile icon (top right), then select "Subscriptions."
- On web: log in, then navigate to "Subscriptions" under your account settings.
- Find Lunar in your active subscriptions list.
- Look for "Lunar" or "Lunar Pro" among your current subscriptions.
- Tap or click Lunar to view the subscription details.
- You will see your renewal date, the plan you are on, and a "Cancel Subscription" or "Edit Subscription" button.
- Select "Cancel Subscription" and confirm your choice.
- Apple may offer a discounted rate to keep you subscribed. Decline this if you want to proceed.
- Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" when prompted.
- Verify the cancellation by checking your email for an Apple receipt confirming the cancellation.
- Apple sends a confirmation email immediately after you cancel. Save this for your records.
Your Lunar Pro access continues until the end of your current billing cycle. After that date, you revert to the free version automatically.
Cancelling Lunar on google play store (Android)
If you subscribed through Google Play, cancel directly from your Google Play account settings.
- Open the Google Play Store app or visit play.google.com on a web browser.
- On mobile: tap your profile icon (top right), then select "Payments and subscriptions."
- On web: log in, then click "Payments and subscriptions" from the menu.
- Tap or click "Subscriptions" to view your active subscriptions.
- You will see all active subscriptions and their renewal dates.
- Select Lunar from the list.
- Google Play displays the subscription plan, renewal date, and available actions.
- Tap or click "Cancel subscription."
- Google Play may display cancellation reasons or retention offers. Select your reason and proceed.
- Confirm the cancellation by tapping "Yes, cancel" when prompted.
- Google Play sends a confirmation email to your registered account email address.
Your Lunar Pro subscription terminates at the end of the current billing period. You retain access to Pro features until that date.
Contacting Lunar directly for additional support
If you encounter issues cancelling through the app store, or if you subscribed through a web portal, contact Lunar's support team directly. Lunar operates from Denmark, and their formal cancellation postal address is used for written complaints and cancellation requests. Singapore does not have a dedicated local cancellation address for Lunar Plus subscriptions, so you must direct correspondence to their primary office in Denmark.
To contact Lunar:
- Send a formal written cancellation request to their Danish postal address (obtain this from their support page or app).
- Include your subscription email, date of subscription, and the specific plan you wish to cancel.
- Request written confirmation of cancellation and any refund due.
- Allow 10 to 14 business days for a response, as international postal mail introduces delays.
Yafee recommends sending cancellation requests via registered mail to Denmark if you need a formal paper record for dispute purposes or if you are claiming a refund under the 14-day withdrawal period.
What happens after you cancel Lunar
Cancellation takes effect at the end of your current billing cycle, not immediately. This means you retain full Pro access until your renewal date passes.
Your access and service continuation
After you cancel, Lunar continues to function at the free tier from your renewal date onwards. You retain all of your existing data, saved widgets, and personal preferences within the app. Only premium features become unavailable once the subscription ends.
If you cancelled a one-time widget purchase (Lunar Phase Widget Pro), that purchase is non-refundable under app store policy. Only recurring subscriptions (monthly and annual Pro plans) qualify for the 14-day withdrawal refund period.
Refund timelines and how to track your money
If you cancel within 14 days and qualify for a refund, expect the credit to appear in your original payment method within these timeframes:
- Apple App Store refunds: 5 to 10 business days to your Apple ID wallet or original payment card.
- Google Play Store refunds: 5 to 10 business days to your Google Play balance or original payment method.
- Bank disputes: 4 to 6 weeks for full resolution through your bank.
Yafee advises checking your app store account first. Many app store refunds appear as store credit before they reach your bank account, so verify your balance in the app store settings before contacting your bank about a missing refund.
Common mistakes to avoid when cancelling Lunar
Cancelling a subscription should be straightforward, but small missteps often complicate refunds or allow unwanted charges to persist. Protect yourself by understanding the most frequent errors, and you will sidestep delays.
Mistake one: cancelling through the wrong platform
If you subscribed through Apple but attempt to cancel in Google Play (or vice versa), nothing happens. Your subscription remains active because the app store platforms do not cross-communicate. Always cancel where you originally subscribed. Check your email receipts or app store purchase history if you are unsure which platform you used.
Mistake two: waiting beyond 14 days to request a refund
Your statutory 14-day withdrawal window is rigid. Once 14 days elapse from subscription activation, you forfeit the automatic refund right unless you can prove Lunar breached its obligations (such as unauthorised billing). Submit your cancellation request and refund claim within this period if you qualify.
Mistake three: assuming cancellation takes effect immediately
Cancellation processes at the end of your current billing cycle, not the moment you press "Cancel." If you cancel mid-cycle and are charged for the next period, contact your app store or bank immediately to dispute that final charge. Do not assume it is final.
Mistake four: failing to document your cancellation request
Screenshot your cancellation confirmation from the app store. If Lunar continues billing you, your screenshot is proof that you took action. Without documentation, disputes become your word against theirs. Yafee emphasizes that proof is essential when challenging unauthorised charges to the Consumers Association of Singapore or your bank.
Comparing subscription cancellation options: what fits your needs
Before you cancel entirely, consider whether downgrading or pausing offers a better solution for your circumstances.
| Option | Cost (SGD) | Best for | Refund eligibility |
|---|---|---|---|
| Cancel Pro subscription | S$0 from renewal date | No future use anticipated | Yes (within 14 days) |
| Downgrade to annual plan | S$14.98 yearly | Occasional users wanting lower cost | Yes if switching within 14 days |
| Switch to monthly plan | S$2.98 monthly | Seasonal use or trial period | Yes if switching within 14 days |
| Keep monthly Pro | S$2.98 monthly | Frequent users who need flexibility | No refund (active subscription) |
| Keep annual Pro | S$14.98 yearly | Heavy users saving 50% long-term | No refund after 14 days |
| Delete app (free tier only) | S$0 | Absolute non-users | N/A (free version) |
Many users discover that the monthly plan offers better value if they intend to use Lunar sporadically. You retain the flexibility to cancel at any renewal without the annual lock-in commitment.
Reviewing your decision before cancelling
Take a moment to confirm that cancellation aligns with your circumstances before submitting the request.
Questions to ask yourself
Answer these questions to validate your decision:
- Have I used Lunar Pro features more than once in the past month? (If yes, you may value it more than you think.)
- Am I cancelling because I genuinely do not use it, or because I am frustrated with a specific feature? (If the latter, contact support about that feature before cancelling.)
- Will I miss the premium widgets or advanced data tracking? (If yes, the annual plan's 50% discount might retain you.)
- Have I subscribed for fewer than 14 days? (If yes, confirm your refund eligibility before cancelling.)
Yafee's guidance is simple: if you cannot answer "yes" to regular use, cancel. Recurring charges for unused services waste money unnecessarily.
Escalation: what to do if Lunar refuses to cancel or refund
Most cancellations process smoothly, but occasionally Lunar disputes your refund claim or fails to respond to cancellation requests.
Step-by-step escalation procedure
- Contact Lunar's support team a second time, referencing your initial cancellation date and request.
- Provide screenshots or timestamps of your first request.
- Ask for written confirmation of your cancellation status and refund amount (if applicable).
- Allow 7 business days for their response before escalating further.
- If Lunar does not respond or refuses your refund claim, initiate a chargeback or payment dispute through your bank or app store.
- Contact your bank's dispute team or the app store's billing support.
- Provide all documentation: cancellation request screenshots, confirmation receipts, and Lunar's response (or lack thereof).
- Explain that you cancelled within 14 days and qualify for a refund under Singapore's Consumer Protection (Fair Trading) Act.
- If your bank declines the dispute or the app store denies your claim, file a complaint with the Consumers Association of Singapore (CASE).
- Visit CASE's website or call their hotline.
- Provide all documentation and a clear explanation of your situation.
- CASE will mediate between you and Lunar at no cost to you.
The escalation process typically resolves within 8 to 12 weeks from your initial dispute filing. CASE's involvement often motivates merchants to settle quickly to avoid formal enforcement action or reputational damage.
Cancellation checklist: confirming you are done correctly
Use this checklist to ensure your cancellation is complete and your account is secure.
- Confirm which platform you subscribed through (Apple App Store, Google Play, or web/Stripe).
- Complete the cancellation steps on that specific platform.
- Save the cancellation confirmation email or screenshot from the app store.
- Verify your subscription status 1 day before your next renewal date to ensure cancellation took effect.
- If you claimed a refund, check your app store balance or bank account 5 to 10 business days later.
- If you do not see the refund by day 10, contact the app store or your bank to initiate a trace.
- Delete the Lunar app from your device if you do not plan to use the free tier going forward.
- If you subscribed with an email you no longer use, add that email to a notes document for future reference (in case Lunar contacts you about outstanding charges).
Yafee has helped thousands of consumers cancel digital subscriptions by providing clear legal guidance and step-by-step procedures. These checklist items ensure you exit Lunar with confidence and avoid surprise charges down the line.
Lunar's cancellation contact and formal complaint address
Lunar operates from Denmark and does not maintain a dedicated local cancellation office in Singapore. For formal written cancellation requests or complaints, you must direct correspondence to their primary address in Denmark. Since no separate Singapore address exists for Lunar Plus subscription cancellations, all formal complaints and cancellation letters must be sent internationally.
To obtain Lunar's current postal address for complaints:
- Open the Lunar app and navigate to Settings or Support.
- Look for "Contact Us" or "Legal" sections where their address is listed.
- Alternatively, visit their website's footer for corporate contact information.
- Send your cancellation request via registered international mail to ensure proof of delivery.
Allow 2 to 3 weeks for postal delivery to Denmark and an additional 10 to 14 business days for Lunar's response. If you require faster resolution, prioritize cancelling through the app store platform (Apple or Google Play), which processes requests within 3 to 5 business days.
Cancelling a subscription in Singapore is your right under the Consumer Protection (Fair Trading) Act, and Yafee empowers you with the knowledge and procedures to exercise it. Whether you are stepping back from Lunar because your needs have shifted or you simply want to reduce recurring charges, follow the platform-specific steps, document your actions, and claim your refund within 14 days if applicable. If obstacles arise, escalate through your bank, the app store, or the Consumers Association of Singapore. Your money is yours to control, and these protections exist to ensure merchants respect that principle.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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