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Frequently asked questions
Cancel Lootbear: The Right Way
How to cancel Lootbear and stop rental charges in singapore
What Lootbear is and why you might want to cancel
Lootbear is a subscription-based rental platform that lets you access in-game cosmetics and skins for games like CS:GO and Dota 2 without purchasing them outright. Instead of spending large sums to own virtual items permanently, you rent them on a rolling basis, swapping and upgrading your inventory on a flexible schedule. This suits casual players who want variety without commitment.
However, Lootbear's operational structure has changed significantly. The service merged into Tradeit, a larger gaming assets platform, and no longer maintains a distinct Singapore office or localised support team. If your gaming habits have shifted, your subscription cost no longer justifies the rental value you receive, or you've switched to titles Lootbear doesn't support, cancelling is your next step. Yafee specialises in helping gamers and digital subscribers navigate these transitions cleanly and without losing refund entitlements.
Current status and operational structure
Lootbear ceased operating as a standalone service when Tradeit acquired and integrated the platform. Your subscription account, billing, and cancellation all route through Tradeit's systems now. There is no separate Lootbear support desk in Singapore or elsewhere; all support communications are handled by the parent company. You must verify current support contact details before you submit a cancellation request, as these channels shift periodically and outdated information can delay your cancellation.
Common reasons to cancel your subscription
You should cancel if you no longer use rented items regularly, if monthly charges exceed the enjoyment you derive from cosmetics, or if you've moved to games outside Lootbear's catalogue. Trial subscriptions that auto-renew are another common trigger; many players forget they enrolled in a free trial and wake up to recurring charges. Yafee recommends auditing your last three months of activity: if you haven't logged in to swap or rent new items, you're paying for a service delivering zero value. Document this inactivity, as it strengthens your case if you later dispute a charge with your bank.
Your consumer rights in singapore and statutory protections
Singapore's Consumer Protection (Fair Trading) Act is the legal framework governing your rights as a digital service subscriber.
What the consumer protection (Fair trading) act covers
This Act protects you when a digital service is defective, not supplied as described, or marketed with misleading claims. If Lootbear charges you without consent, fails to deliver rented items you paid for, refuses a refund you're entitled to, or hides fees in its terms, you have statutory remedies independent of Lootbear's own refund policy. The Act explicitly covers unfair contract terms, false advertising, and service defects.
Importantly, these protections apply even if Lootbear's cancellation policy appears restrictive. If the company refuses a refund you legally deserve, your rights under the Act override their discretionary policy. The Consumers Association of Singapore (CASE) enforces this Act and can investigate complaints if the company refuses to cooperate.
Your refund and chargeback rights
You have two distinct pathways if Lootbear disputes a refund:
- Direct dispute with Lootbear: Your statutory rights under the Consumer Protection (Fair Trading) Act entitle you to remedies if the service was defective or misrepresented.
- Chargeback with your payment provider: If Lootbear refuses a refund you believe you're entitled to, your credit card issuer, debit card bank, or PayPal can investigate and reverse the charge. This is a legal protection separate from Lootbear's policy.
Yafee advises saving all communication with Lootbear support, screenshots of your account activity, and transaction records. If you escalate to your bank or card issuer, this documentation proves you attempted to resolve the issue directly and strengthens your chargeback case.
Your legal position
You are protected by the Consumer Protection (Fair Trading) Act regardless of Lootbear's cancellation or refund policy. If the company breaches this Act-by charging without consent, failing to deliver services, or imposing unfair terms-you can lodge a complaint with CASE or initiate a chargeback. Lootbear cannot override these statutory rights through its terms of service.
How to cancel Lootbear based on your subscription method
Cancellation steps vary depending on where you originally subscribed and how you pay.
Cancel through the Lootbear or tradeit website
If you subscribed directly on Lootbear's website or the merged Tradeit platform using a credit card or PayPal account, you cancel through your account dashboard.
- Log into your Lootbear or Tradeit account using your email and password.
- Navigate to Account Settings or Subscription Management (exact label depends on the current interface).
- Look for a "Billing" or "Subscriptions" tab on your profile page.
- If you cannot locate this section, search the help centre for "cancel subscription" or "manage billing".
- Select your active subscription and click "Cancel Subscription" or "End Membership".
- The system will ask you to confirm cancellation and may prompt you to state a reason (optional, but recording your reason creates a record).
- You will receive a confirmation email within 24 hours. Save this email; it proves cancellation and is essential if disputes arise later.
- Verify that the subscription no longer appears as "active" on your dashboard within 2-3 business days. If it still shows as active, contact support immediately.
In most cases, you retain access until the end of your current billing cycle. Some tiers offer immediate access removal if you request it in the cancellation form.
Cancel an apple app store subscription
If you enrolled via an iOS device and Apple manages your billing, you must cancel through Apple's subscription settings. Deleting the Lootbear app or stopping payment within the app itself does not cancel your subscription; Apple will continue charging you automatically.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find "Lootbear" or "Tradeit" in the list and tap it.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will send a confirmation email to your Apple ID email address. Retain this for your records.
- Your access ends on the renewal date shown in Apple's confirmation. You retain the subscription until that date; it does not stop immediately upon cancellation.
Apple typically processes subscription cancellations within hours. If you are charged after cancellation, contact Apple Support and request a refund by referencing the date you cancelled.
Cancel a google play store subscription
If you subscribed on an Android device through Google Play, Google handles billing, not Lootbear.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and Subscriptions" or "Manage Subscriptions".
- Tap "Subscriptions" and find "Lootbear" or "Tradeit".
- Tap the subscription and select "Cancel Subscription".
- Confirm cancellation. Google will email a confirmation to your Google account.
- Your access continues until the next billing date; cancellation does not remove access immediately.
Google processes cancellations within 24 hours. If charged after this date, contact Google Play support with your cancellation confirmation email and request a refund.
What happens after you cancel and access to your account
Cancellation does not delete your account; it only stops automatic renewal.
Your access and rented items post-cancellation
Once you cancel, you retain access to rented items until your current billing period ends. For example, if you cancel on 15 March and your next billing date is 1 April, you can use rented cosmetics through 31 March. On 1 April, Lootbear removes your access and you can no longer rent or swap items. Any rented skins return to the pool immediately after your billing period closes.
If you want immediate access removal (useful if you're leaving the game entirely), contact support within 48 hours of cancellation and request early termination. Most subscription tiers support this, though it does not trigger a pro-rata refund.
Account recovery and reactivation
Your account remains in the system indefinitely. If you decide to return to Lootbear or Tradeit within 12 months, you can reactivate your subscription using the same email address and password. You do not lose your rental history or account data. However, any reward points or promotional credits typically expire after 6-12 months of inactivity; check your account statement before you cancel to use these before they lapse.
Refund eligibility and how to claim a refund
Refund entitlement depends on when you cancelled relative to your billing cycle and the reason for cancellation.
Refund scenarios and your entitlement
| Scenario | Refund eligible? | Action |
|---|---|---|
| Cancelled within 7 days of subscription start | Yes, usually pro-rata | Request refund via support within 7 days; reference Consumer Protection (Fair Trading) Act if refused. |
| Charged without consent (auto-renewal forgotten) | Yes, full month refundable | Contact support with proof of cancellation request. If denied, escalate to payment provider. |
| Service defect or items not delivered | Yes, under statutory law | Report defect to support with screenshots. If refused, escalate to CASE or payment provider. |
| Cancelled mid-cycle, access continues until next billing date | No (standard policy) | No refund due; you received use of the service through the paid period. |
| Subscription inactive for 90+ days due to service failure | Yes, possible refund claim | Document inactivity (screenshots of account log), contact support, escalate to CASE if refused. |
| Hidden or undisclosed fees in billing | Yes, full refund of improper charges | Dispute with payment provider; reference Consumer Protection Act breach of transparency. |
How to request a refund from Lootbear
- Log into your account and locate your transaction history or billing statements.
- Identify the charge(s) you believe warrant a refund and note the dates and amounts.
- Contact Lootbear support (or Tradeit support post-merger) via the in-app chat, email, or contact form on their website. Provide:
- Your account email address.
- The date and amount of the charge in question.
- A clear explanation of why you believe you are entitled to a refund (e.g., service defect, auto-renewal without consent, hidden fees).
- Screenshots of your account activity or billing statements that support your claim.
- Send your request. Support will respond within 5-7 business days.
- If support refuses your refund claim and you believe the refusal violates the Consumer Protection (Fair Trading) Act, document the refusal email and escalate to the Consumers Association of Singapore (CASE) or file a chargeback with your payment provider.
Claiming a refund via chargeback with your payment provider
If Lootbear refuses a refund you believe you're entitled to, contact your credit card issuer, bank, or PayPal directly.
- Call or log into your payment provider's website and initiate a dispute or chargeback claim.
- Provide the transaction details: date, amount, merchant name (Lootbear or Tradeit), and your account information.
- Explain the dispute reason clearly-unauthorised charge, service not delivered, defective service, hidden fees, or denial of statutory refund.
- Attach all supporting documentation:
- Screenshots of your cancellation confirmation email.
- Proof of your refund request to Lootbear support.
- Lootbear's refusal email (if applicable).
- Screenshots showing the service defect or inactivity.
- Your payment provider will investigate within 10-30 business days and either reverse the charge or notify you of the outcome.
Yafee advises filing a chargeback promptly if Lootbear refuses a valid refund claim. The longer you wait, the harder it becomes to dispute the charge.
Pricing and subscription tiers at Lootbear
Pricing varies by game title and rental tier. The following table reflects typical costs as of the last update; verify current rates on the Tradeit website before you subscribe, as prices and tiers shift quarterly.
| Tier | Monthly cost (SGD) | Item pool | Swap frequency |
|---|---|---|---|
| Basic (most popular) | $9.99-$14.99 | Standard skins and cosmetics | Weekly swaps |
| Premium | $19.99-$24.99 | Rare and exclusive skins | Bi-weekly swaps |
| Elite | $29.99-$39.99 | All available skins, including limited editions | Daily swaps |
| Trial (limited time) | Free for 7 days, then auto-renews to Basic tier | Basic tier pool | Weekly |
| Seasonal promotions | Variable (check Tradeit for current offers) | Game-specific bundles | Varies |
| No subscription (rental only) | $0.99-$2.99 per item per day | One item at a time | On-demand |
Many users find the Basic tier the best value for casual players. Elite tier suits competitive players who want all cosmetics available for every game session. Pay-per-use rental is more expensive over a month but suits players who use items infrequently.
Common mistakes when cancelling Lootbear
Cancellation is straightforward, but a few errors can delay the process or cost you refunds. Yafee has seen thousands of cancellations succeed cleanly when subscribers follow these guardrails.
Deleting the app without cancelling the subscription
Removing the Lootbear app from your device does not cancel your subscription. Both Apple and Google will continue billing you automatically. You must cancel through your account dashboard, Apple Settings, or Google Play Store before you delete the app. Only after receiving a cancellation confirmation email should you uninstall.
Missing the cancellation confirmation email
Always check your inbox (and spam folder) for the confirmation email within 24 hours of cancellation. This email proves the cancellation date and is your primary evidence if Lootbear charges you again or you dispute a charge with your bank. Without it, the company can claim you never cancelled, and your bank will side with Lootbear. Save the email to a folder or take a screenshot immediately.
Cancelling but forgetting to check for re-billing
After you cancel, monitor your account for one billing cycle. If you're charged on or after your intended cancellation date, contact support immediately with your cancellation confirmation. The sooner you report the erroneous charge, the faster support will refund it. If ignored for more than 30 days, refund claims become harder to justify to your payment provider.
Assuming immediate access removal
Cancellation does not revoke access the same day. Your items remain rentable until your billing cycle ends. If you need immediate access removal (because you're switching devices or leaving the game), request it in writing during cancellation. Do not assume it happens automatically.
Disputing with the bank before contacting support
Always contact Lootbear support first and document their refusal before escalating to your bank. Payment providers view chargebacks as a last resort. If you bypass support and file a chargeback immediately, the company can respond to your bank claiming you never reached out, and your bank may side with them. Yafee recommends waiting 5-7 days for support to respond, then escalating if they refuse.
After you cancel-what to expect and next steps
Cancellation is complete, but you may need to take follow-up action to confirm the process succeeded and protect yourself from surprise charges.
Verify cancellation in your account and monitor billing
Log into your account 2-3 business days after cancellation. Your subscription status should read "Cancelled" or "Inactive". If it still shows "Active", contact support immediately and provide your cancellation confirmation email. Monitor your payment method for charges after your billing cycle ends. If charged unexpectedly, screenshot the charge and contact support with your confirmation email. If support refuses to refund, escalate to your payment provider within 30 days.
Remove stored payment methods if you don't plan to return
Once cancellation is confirmed, delete your credit card or PayPal account from Lootbear if you don't plan to resubscribe. This prevents accidental re-enrollment if you log into your account later. To delete payment details, go to Account Settings > Payment Methods and select "Remove". You retain your account and play history; deleting payment methods does not erase your profile.
Request a refund of unused credits or rewards
Before you cancel, check your account for promotional credits, bonus points, or free rental coupons. These typically expire 6-12 months after issuance. If you have unused credits and are cancelling, contact support and ask if they can refund the cash value of these credits. Some tiers permit this; others do not. Yafee recommends requesting this explicitly in your cancellation email to create a written record.
Contact information and escalation channels for Lootbear
Lootbear merged into Tradeit and no longer operates a standalone support desk. Direct all cancellation and refund requests to Tradeit's support team using the channels below.
Primary support channels
Lootbear's support now operates through Tradeit's unified platform. Contact them via:
- In-app chat: Log into your Lootbear or Tradeit account and open the Help or Support menu. Chat support typically responds within 2-4 hours during business hours (Monday-Friday, 9am-6pm Singapore time).
- Email support: Look for the support email address on the Tradeit website or in your account settings. Email responses take 5-7 business days.
- Web form: Complete the contact form on Tradeit's website with your account email, issue type (Cancellation/Refund), and description. Support will respond within 7 business days.
Escalation to the consumers association of singapore (CASE)
If Tradeit (or Lootbear's support) refuses a refund you believe you're entitled to under the Consumer Protection (Fair Trading) Act, escalate to CASE:
- Website: www.case.org.sg
- Phone: +65 6100 0315
- Email: [email protected]
- Address: 1 Ahmad Road, Singapore 159934
File a complaint if Tradeit has charged you without consent, failed to deliver the service as promised, or imposed unfair or hidden terms. CASE will investigate and may mediate between you and the company or refer your case for regulatory action. Complaints are free and typically resolved within 8-12 weeks.
Chargeback and payment provider escalation
If you need to dispute a charge, contact your payment provider directly:
- Credit card issuer: Call the number on the back of your card or log into your online banking portal to initiate a dispute.
- Debit card or bank account: Contact your bank's fraud or dispute department.
- PayPal: Log into your PayPal account, go to Resolution Centre, and file a dispute under the transaction in question. PayPal typically investigates within 10-20 business days.
Always provide the confirmation of your cancellation request and any refusal emails from support. Yafee advises filing disputes within 90 days of the charge for the strongest case.
Summary and next steps with yafee
Cancelling Lootbear is straightforward if you follow the correct method for your subscription type, document every step, and understand your statutory rights. Whether you subscribed via the website, Apple App Store, or Google Play, the process takes 10-15 minutes and results in a confirmation email within 24 hours. You retain access until your billing cycle ends; you do not lose this access immediately upon cancellation.
Remember: your Consumer Protection (Fair Trading) Act rights override Lootbear's refund policy. If the service was defective, you were charged without consent, or the company imposed hidden fees, you are entitled to a remedy even if Lootbear's standard policy would deny one. Document all communications and escalate to CASE or your payment provider if the company refuses.
Yafee has helped thousands of digital service subscribers cancel subscriptions cleanly, recover refunds they deserve, and avoid the pitfalls that cost others time and money. Our guides cover every major gaming and entertainment platform, and our legal framework ensures you understand your rights before you act. Visit Yafee at yafee.com to explore cancellation guides for other services, access refund templates, and learn how consumer law protects you as a subscriber.