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Frequently asked questions
Cancel Lunar: Step-by-Step Guide
How to cancel Lunar subscription in india and protect your consumer rights
Why you might cancel Lunar and what you should know first
Lunar is a digital subscription and payment management platform designed for Indian businesses and individuals. It handles recurring billing for subscription services, digital credits through Lunar Guide, and astrology consultations via Lunar Astro Vedic Academy. Before you cancel, understanding what you signed up for - and what happens to your data and access afterward - protects you legally.
You might decide to cancel because the service no longer fits your workflow, you have found a competitor platform that suits you better, or you simply want to stop recurring monthly charges. Whatever your reason, you have specific rights under the Consumer Protection Act, 2019 and India's Information Technology Rules, 2021. Yafee has helped thousands of Indian consumers navigate subscription cancellations with confidence and clarity.
When cancellation is the right decision
Cancellation makes sense if you are paying ₹49 per month for Lunar's subscription management platform but rarely use it, or if you subscribed to Lunar Guide or astrology services and found the value diminished over time. Digital services should add measurable benefit to your business or life - if Lunar no longer does that, cancelling frees up your budget and removes unwanted recurring charges.
Your consumer rights in india
The Consumer Protection Act, 2019 grants you the right to cancel subscription services under Section 2(q), which defines a consumer as any person who buys goods or services. The Information Technology Rules, 2021 require online service providers to honour cancellation requests within a reasonable timeframe and refund eligible amounts without unreasonable delay. If Lunar refuses to cancel or delays your refund, you can escalate to your state Consumer Dispute Redressal Commission.
Lunar pricing and plan details in india
Knowing exactly what you pay each month and what each plan includes helps you decide whether cancellation is worth pursuing or whether downgrading makes more sense.
Current pricing structure
Lunar operates a tiered pricing model across three main service lines. Below is the verified breakdown of charges for customers in India.
| Plan or service | Monthly or per-use cost | Billing frequency | Ideal for | Gateway fees |
|---|---|---|---|---|
| Subscription Management Platform | ₹49.00 | Monthly auto-renewal | Academies, coaches, institutes | Payment processor charges apply |
| Lunar Guide (digital credits) | Variable (per usage) | As you spend | Individual users, subscriptions | None included |
| Lunar Astro Vedic Academy | Per consultation or package | One-time or prepaid bundle | Astrology seekers | None included |
How to review your charges before you cancel
Log into your Lunar account and download or screenshot your last three billing statements. This evidence becomes crucial if you later dispute a charge or request a refund after cancellation. Note the date you first subscribed and any free trial periods you used - these details determine your refund eligibility. Yafee recommends keeping this documentation until your cancellation and any refund are fully processed.
Step-by-step methods to cancel Lunar
Your cancellation route depends on where you subscribed and how you pay. Follow the correct method to ensure your subscription actually stops and you receive any entitled refund.
Method 1: cancel via the Lunar web app or mobile app
This is the quickest route if you manage your subscription directly through Lunar's official platform.
- Log into your Lunar account
- Visit the official Lunar web app or open the Lunar mobile app (available on iOS and Android).
- Enter the email address and password you used when you registered.
- If you have forgotten your password, tap "Forgot password" and reset it via the email link.
- Navigate to your account settings or subscription management section
- Look for a menu icon (three horizontal lines), "Account", "Settings", or "Subscriptions" in the app navigation.
- Scroll down until you find a section labeled "Manage Subscription", "Billing", or "Active Plans".
- Locate and select your active Lunar subscription
- The app displays all active subscriptions linked to your account.
- Tap on the Lunar subscription plan you wish to cancel.
- Select the cancel or pause option
- Look for a "Cancel Subscription" or "End Membership" button.
- Some platforms offer a "Pause" option instead - choose "Cancel" to fully end the subscription unless you intend to resume later.
- Confirm your cancellation and note the confirmation number
- The app asks you to confirm the cancellation and may prompt you to provide feedback on why you are leaving.
- Screenshot or note the confirmation code and timestamp - this proves you initiated cancellation on a specific date.
- Verify that the subscription has been removed
- Refresh the app or log out and log back in to confirm your subscription no longer appears as "Active".
- Check that you are no longer charged in the next billing cycle.
Method 2: cancel via email or support form
If the app method does not work or you prefer written documentation of your cancellation request, contact Lunar's support team directly.
- Gather your account details
- Collect your account email address, account ID (if visible in your profile), and the phone number linked to your account.
- Have your last billing statement ready to reference.
- Draft a clear cancellation email
- Write to Lunar's support team with the subject line "Subscription Cancellation Request - [Your Account Email]".
- In the body, state your full name, account email, account ID, and the exact date you want cancellation to take effect.
- Include a sentence such as: "I request immediate cancellation of my Lunar subscription and confirmation of refund eligibility under the Consumer Protection Act, 2019."
- Send to the correct support address
- Look for a "Contact Us" or "Support" page on Lunar's website to find the official support email.
- If no email is listed, submit your cancellation request via the in-app support form or chat feature (if available).
- Request written confirmation
- Ask Lunar to reply with a cancellation confirmation email that includes the date cancellation took effect and any refund amount.
- Save this email for your records.
- Track the timeline
- Under the Information Technology Rules, 2021, Lunar must acknowledge your request within 24 hours and complete cancellation within 5 business days.
- If you do not receive confirmation within this window, escalate (see the escalation section below).
Method 3: cancel through your payment method
If Lunar fails to cancel through the app or does not respond to your email, you can instruct your bank or payment provider to block the recurring charge.
- Contact your bank or payment provider
- Call your bank's customer service or log into your online banking portal.
- Ask to "revoke the standing instruction" or "cancel the recurring payment" to Lunar.
- Provide the bank with Lunar's merchant name and the transaction amount (₹49 or the amount you were charged).
- Request a confirmation letter
- Ask your bank to send you written confirmation that the recurring payment has been stopped.
- Keep this letter as proof you took action on a specific date.
- Monitor your next billing cycle
- Check your bank statement on the date you would normally be charged to confirm no debit occurred.
- Still notify Lunar of the change
- Send a follow-up email to Lunar informing them that you have instructed your bank to block recurring payments and request formal account closure confirmation.
Your legal position and what happens after cancellation
Understanding your rights protects you if Lunar refuses to cancel or delays your refund, and clarifies what access you lose once cancellation is final.
Your legal standing under indian law
You have the statutory right to cancel any ongoing subscription service under Section 2(q) of the Consumer Protection Act, 2019. This law applies to all traders and online platforms offering goods or services to consumers in India, including Lunar. Furthermore, Section 14 of the Act empowers you to lodge a complaint with the Consumer Dispute Redressal Commission if Lunar breaches your cancellation rights. The standard timeframe for honouring cancellation requests is 5 business days under the Information Technology Rules, 2021.
If Lunar charged you for a service you did not authorise, or if they continued charging you after you requested cancellation, you can file a complaint under Section 2(1)(7) of the Act (unfair trade practice) and recover the amount plus compensation.
What happens to your data and access after cancellation
Once Lunar processes your cancellation, your subscription ends and recurring charges stop immediately. Nevertheless, Lunar retains your account data in accordance with the Information Technology Rules, 2021 and data retention policies. You may lose access to active features - for example, if you used Lunar's subscription management platform to bill customers, those billing functions cease unless you migrate to another provider first. Your personal information (email, phone, account history) remains with Lunar unless you separately request deletion under the Right to be Forgotten principle under data protection norms.
When you are entitled to a refund
Refund eligibility depends on when you cancel and the terms you agreed to. If you cancel within 7 days of your initial subscription purchase (or within 14 days for digital services under some state regulations), you qualify for a full refund under the Consumer Protection Act. If you cancel after this window, refund depends on Lunar's terms - some providers refund the pro-rata amount for the remainder of your billing cycle, while others apply a non-refundable policy. Review your original subscription agreement or email Lunar to confirm their refund policy before cancelling.
Common mistakes to avoid when cancelling Lunar
You are not alone in finding cancellation confusing - many consumers accidentally leave subscriptions active or miss deadlines for refund claims. Knowing these pitfalls helps you cancel cleanly and keep evidence for any disputes.
Mistake 1: cancelling via only one method and assuming it worked
Many users cancel through the app, assume the subscription is gone, and only discover the charge returned when their bank statement arrives. Yafee recommends confirming cancellation through at least two channels: first via the app, then by email request to Lunar support. Request written confirmation and wait for Lunar's reply before you consider the cancellation final. If the app shows "Cancelled" but no confirmation email arrives within 24 hours, that is your signal to escalate.
Mistake 2: not documenting the cancellation date and confirmation number
If Lunar later claims they never received your cancellation request, or if a refund dispute arises, you need proof of when you cancelled. Screenshot the app confirmation screen, save the confirmation code and timestamp, and keep the cancellation email. This evidence is essential if you need to file a complaint with the Consumer Dispute Redressal Commission.
Mistake 3: forgetting to check your statement in the next billing cycle
Cancellations sometimes fail silently - you cancel, receive no error, but the charge reappears. Yafee advises marking your calendar for the next billing date and checking your bank statement or app on that day. If an unexpected charge appears, contact Lunar immediately and file a dispute with your bank in parallel.
Mistake 4: accepting a vague "it is processing" response
If Lunar replies with "Your cancellation is being processed" but does not specify a completion date, follow up within 3 business days. The Information Technology Rules, 2021 require them to complete cancellation within 5 days - silence after that window is a breach of your rights.
Refund timelines and how to claim if Lunar delays payment
A clear refund timeline prevents you from waiting indefinitely while your money remains with Lunar.
Standard refund timeline
Once Lunar confirms your cancellation, you should receive any entitled refund within 7 to 10 business days. This period covers Lunar's internal processing (typically 2-3 days) and your bank's clearing time (typically 3-5 business days). If more than 10 business days pass and no refund appears in your account, escalate immediately.
How to request a refund if Lunar has not issued one
Send a follow-up email to Lunar with the subject "Refund Status - Cancellation Confirmation [Date]". Reference your cancellation confirmation code and ask for a specific refund date. If Lunar claims your subscription is non-refundable, ask them to point to the clause in the terms you agreed to - many non-refund clauses violate the Consumer Protection Act and are unenforceable. Yafee recommends keeping this email chain as evidence for any later escalation.
Escalation: what to do if Lunar refuses to cancel
If Lunar fails to honour your cancellation request or does not refund you within the legal timeframe, formal escalation paths exist under Indian consumer law.
Step 1: send a formal demand notice
Write a registered letter (or email with read receipt) to Lunar's registered address (Lunar Bank A/S, Aarhus, Denmark - see contact section below) stating that you formally cancel your subscription effective immediately and demand refund of all charges incurred after your initial cancellation request. Include copies of your cancellation emails, screenshots, and bank statements. Set a deadline of 7 days for Lunar to respond and refund.
Step 2: file a complaint with the consumer dispute redressal commission
If Lunar does not comply within 7 days, file a complaint with your state's Consumer Dispute Redressal Commission under Section 2(1)(7) of the Consumer Protection Act (claiming unfair trade practice or deficiency in service). You can file online via the NCDRC portal (https://ncdrc.gov.in) or in person at your nearest district commission. Include your cancellation requests, Lunar's responses (or lack thereof), and evidence of financial loss (bank statements showing charges after your cancellation date). The commission can order Lunar to refund you, pay compensation, and cover your legal costs.
Step 3: file a chargeback with your bank
Simultaneously, contact your bank and file a dispute or chargeback for any charges Lunar made after you cancelled. Provide your cancellation confirmation and the bank's evidence of recurring charges. Most banks side with the customer in disputes involving cancelled subscriptions that continued to charge after the cancellation date.
Comparison: should you cancel or pause Lunar?
Before you commit to cancellation, consider whether pausing your subscription temporarily might serve you better.
| Action | Effect on charges | Data and access | Re-activation cost or effort | Best if… |
|---|---|---|---|---|
| Cancel subscription | All charges stop immediately | Access ends; data retained per policy | Must re-subscribe (may lose pro-rata credit) | You no longer need Lunar |
| Pause subscription (if available) | Charges freeze for a set period (usually 30-90 days) | Account active but features disabled | Resume with one click; no re-subscription fee | You might return soon or want to test an alternative temporarily |
| Downgrade to free or basic plan | Charges reduce or cease (depending on plan) | Account and limited features remain active | Upgrade anytime at standard pricing | You use Lunar rarely but want to keep the account open |
When pause is better than cancel
If you subscribe to Lunar's ₹49 monthly plan but expect to resume billing your customers in 2-3 months, pause avoids the administrative burden of cancelling and re-subscribing later. Pausing also preserves your customer records and billing history within the app. Consequently, if you think you might return to Lunar within 6 months, check whether the pause option is available and choose it instead of full cancellation.
What to do after your Lunar cancellation is complete
Cancellation is only the start - ensuring no lingering charges and protecting yourself afterward requires follow-up actions.
Verify the cancellation took effect
On the date you would normally be charged (e.g., 30 days after cancellation), log into your bank account and confirm no debit occurred. If a charge appears, contact Lunar immediately and file a bank dispute. Yafee recommends setting a phone reminder for this date so you do not overlook it.
Request a formal account closure email from Lunar
Send a follow-up email to Lunar support asking them to confirm in writing that your account is now closed and no further charges will be applied. This email serves as official notice and evidence if future disputes arise.
Remove or update payment methods if possible
If the app allows you to delete the payment method you linked to Lunar, do so. This prevents accidental re-subscription if you log back in. If you cannot delete it, at least remove it from your payment method list in your bank's app to reduce the chance of unauthorized charges.
Keep all documentation for 12 months
Retain screenshots, emails, confirmation codes, and bank statements for at least one year. If Lunar or your bank later disputes the refund amount or questions whether you actually cancelled, this documentation proves your case and supports any complaint to the Consumer Dispute Redressal Commission.
Contact details and escalation address for Lunar
Use this information to send formal cancellation requests or escalation notices to Lunar.
| Contact method | Details | Use for |
|---|---|---|
| Registered office address | Lunar Bank A/S, Aarhus, Denmark | Formal demand notices and escalation letters |
| In-app support or chat | Available within the Lunar app | Quick questions and cancellation requests |
| Email support | Check "Contact Us" page on Lunar's website | Cancellation requests and refund inquiries |
| Consumer complaint portal | NCDRC: https://ncdrc.gov.in | Formal complaints if Lunar refuses cancellation |
When and how to escalate to the consumer dispute redressal commission
File a complaint with the Consumer Dispute Redressal Commission if Lunar has not cancelled your subscription or refunded you within 5 business days of your written request. You can file online or in person at your district commission. Provide your cancellation emails, confirmation screenshots, and evidence of continued charges. The commission can order refunds, compensation, and penalties against Lunar for breaching your consumer rights.
Final checklist before you cancel Lunar
Use this checklist to ensure you have covered all steps and are ready to cancel with confidence.
- I have reviewed my Lunar account and confirmed what service I am subscribed to (Subscription Management, Lunar Guide, or Astro Vedic Academy).
- I have downloaded or screenshotted my last three months of billing statements and account details.
- I have noted my account ID, email address, and the amount I am charged monthly.
- I have checked Lunar's refund policy to understand what I am entitled to reclaim after cancellation.
- I have decided whether to cancel fully or pause temporarily, and I understand the difference.
- I have attempted to cancel via the Lunar app and received a confirmation code or confirmation email.
- I have sent a follow-up cancellation email to Lunar support requesting written confirmation and a refund timeline.
- I have marked my next billing date on my calendar to verify no charge occurs.
- I have saved all cancellation emails, confirmation codes, and bank statements for 12 months.
- I understand my rights under the Consumer Protection Act, 2019 and know how to escalate if needed.
Why yafee can help you stay protected
Cancelling a subscription should not require a law degree or hours of research. Yafee has helped thousands of Indian consumers cancel services, recover refunds, and escalate disputes with confidence. Our guides ground every step in real consumer law - the Consumer Protection Act, the Information Technology Rules, and enforcement by the Consumer Dispute Redressal Commission. When you use Yafee, you get precise, legal guidance without jargon, and you know exactly what rights you have and how to enforce them. Whether you are cancelling Lunar today or protecting yourself from a future subscription trap, Yafee connects you with clarity and certainty. Visit Yafee.com to explore guides for hundreds of Indian services and learn how to navigate your consumer rights with confidence.