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Cancel Sport & Health: Step-by-Step Guide
How to cancel your Sport & Health membership in singapore and recover your money
Understanding Sport & Health and your cancellation options
Sport & Health is a mobile fitness application that delivers workout programs, class bookings, and wellness content to users in Singapore via iOS and Android devices. You subscribe to monthly or annual membership plans through Apple's App Store or Google Play, and your subscription renews automatically until you cancel. The critical insight is that your payment flows through Apple or Google, not directly to Sport & Health, which creates multiple cancellation pathways depending on your device and the action you need to take.
Many Singapore users struggle with cancellation because the service operates across two systems: the Sport & Health application itself and the app store platform handling your payment. Understanding this dual structure is essential before you act. Yafee specializes in helping consumers navigate exactly these kinds of complex subscription cancellations, and we have guided thousands of users through the process with clear, step-by-step instructions grounded in Singapore's consumer protection framework.
Why you might want to cancel
You may choose to cancel if you no longer use the fitness programs, your subscription no longer aligns with your budget, you have found a competing service that better suits your needs, or you have been charged unexpectedly after a previous cancellation request. Each reason carries different implications for refunds and timelines, which we address throughout this guide.
How Sport & Health processes payments
Your subscription is not managed by Sport & Health in isolation; instead, Apple or Google acts as the merchant of record. This means your payment terms, cancellation rights, and refund eligibility are governed partly by Sport & Health's policy and partly by the app store's terms of service. Consequently, you have two potential escalation routes if your cancellation request is ignored or your refund is denied. Yafee advises you to retain copies of all correspondence with both the app store and Sport & Health for this reason.
Sport & Health pricing and subscription tiers
Your cancellation strategy depends partly on which plan you are paying for and when your next billing date falls.
Current pricing for singapore subscribers
The following table outlines the subscription plans available to Sport & Health users in Singapore as of this publication, priced in Singapore Dollars (SGD).
| Plan | Price (SGD) | Billing cycle | Best suited to |
|---|---|---|---|
| Premium monthly | S$6.98 | Monthly | New users testing the service |
| Standard annual | S$69.98 | Annual | Cost-conscious members |
| Premium annual | S$89.98 | Annual | Committed fitness users |
| Seasonal promotional (monthly) | S$17.98 | Monthly | Limited-time offers |
| Seasonal promotional (annual) | S$199.98 | Annual | Extended promotional periods |
Monthly plans renew every 30 days, while annual plans lock you in for 12 months before renewal. If you are on an annual plan and wish to cancel, you should act immediately to prevent the next annual charge. Monthly subscribers can cancel anytime and lose access at the end of their current billing period.
How to locate your current plan and billing details
Open the Sport & Health app and navigate to your account settings or subscription section. Record your plan type (Standard, Premium, or Seasonal), the amount charged (in SGD), and your next billing date. This information is mandatory when you contact support or request a refund through the app store. Yafee strongly recommends taking a screenshot of this screen as evidence for any future dispute with Apple, Google, or Sport & Health.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act ("CPFTA") grants you explicit rights when cancelling subscription services and seeking refunds.
Rights granted by the consumer protection (Fair trading) act
Under the CPFTA, you have the right to cancel unfair contract terms, to receive a refund if goods or services do not match the description provided, and to cancel a subscription within a reasonable period if the merchant has not disclosed all material terms clearly at the point of purchase. If Sport & Health or Apple failed to disclose auto-renewal terms, billing frequency, or cancellation procedures transparently, you may qualify for a full refund regardless of how long you have held the subscription. The CPFTA is enforced by the Consumers Association of Singapore (CASE), which acts as your escalation authority if Sport & Health or the app store refuses your cancellation or refund request.
Your legal position when cancelling Sport & Health
You have the right to cancel your subscription at any time. If you cancel during a billing cycle, you retain access to your membership until the end of that cycle; your money is not refunded for the unused portion unless you qualify under the CPFTA's consumer protection grounds. If you cancel after being charged for a renewal period you did not authorize, you are entitled to a full refund of that charge. If Sport & Health's cancellation process is deliberately obscured or if the service was not as described, CASE may require Sport & Health to refund your subscription fees. Yafee advises you to keep all communication with Sport & Health and the app store, as this evidence strengthens any dispute you escalate to CASE.
How to cancel Sport & Health on iOS (Apple app store)
If you subscribed to Sport & Health through Apple's App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Sport & Health app itself.
Step 1: open apple's subscription settings
- On your iPhone or iPad, open the Settings app.
- Tap on your Apple ID name at the top of the screen.
- Select "Subscriptions" from the menu.
- Locate "Sport & Health" in your active subscriptions list.
Step 2: select Sport & Health and confirm cancellation
- Tap "Sport & Health" to view your subscription details.
- Review your next billing date and plan type.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will prompt you to confirm the cancellation and may offer a discounted renewal. Do not accept any offer unless you intend to continue the subscription.
- Tap "Confirm Cancellation."
Once you confirm, Apple immediately stops the auto-renewal. You retain access to Sport & Health until the end of your current billing period. After that date, your account is suspended and you cannot access workouts, classes, or other paid features.
Step 3: save your cancellation confirmation
Apple sends a confirmation email to your registered Apple ID email address. Retrieve this email and save it in a folder labeled "Sport & Health Cancellation" for your records. This email is your proof of cancellation if a charge appears on your statement after the cancellation date or if you need to dispute a renewal with CASE.
How to cancel Sport & Health on android (Google play)
Android users in Singapore subscribe through Google Play, and cancellation must be completed within Google Play's subscription management interface.
Step 1: open google play's subscription manager
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions."
- Find "Sport & Health" in your list of active subscriptions.
Step 2: cancel the subscription
- Tap "Sport & Health" to open the subscription details page.
- Review your next billing date, plan name, and renewal amount (in SGD).
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play displays a cancellation reason prompt. Select the reason that most closely matches your situation (e.g., "I no longer want this subscription" or "The service did not meet my expectations").
- Tap "Cancel subscription" again to confirm.
Google Play stops the auto-renewal immediately. You can continue using Sport & Health until your current billing period ends, after which your account access terminates.
Step 3: preserve your cancellation receipt
Google Play sends a cancellation confirmation to your registered Google account email. Save this email alongside any other Sport & Health documentation. If an unexpected charge appears after your cancellation date, you will need this receipt as proof that you cancelled before the charge occurred.
Refund eligibility and how to request your money back
Whether you receive a refund for Sport & Health depends on when you cancel, which plan you are on, and the reason for your cancellation.
When you qualify for a refund
You are entitled to a refund if you cancel within 14 days of your initial subscription purchase (Apple and Google both honor a 14-day "cooling off" period for first-time app purchases). You also qualify for a refund if you were charged after requesting cancellation, if you can demonstrate that Sport & Health was not as described at purchase, or if the auto-renewal terms were not clearly disclosed. If you cancel mid-cycle on a monthly plan, Apple and Google do not refund the unused portion unless you meet one of the above grounds. Annual plan cancellations typically receive no refund for the remaining months unless you qualify under consumer protection law.
How to request a refund through apple
- Open the Apple App Store app on your device.
- Tap your profile icon and select "Purchased."
- Find the Sport & Health subscription and tap it.
- Select "Report a Problem" next to your charge.
- Choose your reason (e.g., "I did not authorize this charge" or "The app does not work as described").
- Write a brief explanation of why you are requesting a refund. Reference the CPFTA if your cancellation was not clearly honored or if auto-renewal terms were hidden.
- Submit your report and note the case reference number Apple provides.
Apple reviews your request within 48 hours. If approved, your refund appears in your Apple account or on your original payment method within 5 to 10 business days. If Apple denies your refund, you can escalate to CASE with your evidence.
How to request a refund through google play
- Open the Google Play Store app.
- Tap your profile icon and select "Manage subscriptions."
- Tap "Sport & Health" and then the menu icon (three dots) at the top right.
- Select "Report a Problem" or "Request a refund."
- Choose your reason (e.g., "This charge was not authorized" or "The description of the service was inaccurate").
- Write a detailed explanation of why you deserve a refund, citing the CPFTA if Sport & Health failed to disclose cancellation procedures.
- Submit your request and retain the case number for follow-up.
Google typically responds within 48 to 72 hours. Approved refunds are credited to your Google Play balance or your original payment method within 5 to 10 business days. Yafee advises you to keep a record of your case number and Google's response, as this strengthens any escalation to CASE if the refund is refused.
What happens after you cancel Sport & Health
Cancellation does not happen instantly; you retain access to the full membership during your current billing period, and your account is then suspended or deleted according to Sport & Health's retention policy.
Access during the notice period
If you cancel on day 5 of a 30-day cycle, you can continue logging into Sport & Health and accessing all fitness programs and classes until day 30. After your billing period expires, the app will not let you access premium content. You may still download any saved workouts or progress data you wish to keep before this cutoff date. Yafee recommends exporting or screenshotting any progress metrics, favorite classes, or personal records before your cancellation becomes effective.
Data deletion and account closure
Sport & Health may retain your account data after cancellation in accordance with its privacy policy. You have the right to request full deletion of your personal data under Singapore's Personal Data Protection Act (PDPA) by contacting Sport & Health's support team directly. This deletion request is separate from cancellation and must be made explicitly if you do not wish Sport & Health to retain your email, payment history, and fitness metrics indefinitely.
Avoiding unexpected re-subscription
Do not delete the Sport & Health app immediately after cancellation. Leaving the app on your device allows you to verify that your access has been suspended after your billing period ends, confirming that your cancellation was successful. Re-download the app 3 to 5 days after your expected access cutoff date to confirm you no longer have membership privileges.
Common mistakes when cancelling Sport & Health
Cancellation failures are almost always preventable if you understand these common pitfalls. You are not alone if you have encountered any of these; thousands of Singapore subscribers have faced identical obstacles, and Yafee has helped them resolve each one.
Cancelling through the Sport & Health app instead of the app store
Many users attempt to cancel by logging into the Sport & Health application and looking for a subscription settings button. This rarely works. Cancellation must occur through Apple's Settings or Google Play's Manage Subscriptions interface, not within Sport & Health itself. If you cancel only within the app without touching Apple or Google's systems, your subscription will renew as scheduled. Always cancel at the app store level, not the app level.
Confusing cancellation with account deletion
Deleting the Sport & Health app from your phone does not cancel your subscription. Your auto-renewal continues in the background, and your next billing date still triggers a charge. Genuine cancellation requires action in Apple Settings or Google Play, which we have outlined in the step-by-step sections above. Only after you have cancelled at the app store level should you consider deleting the app.
Missing your renewal date
If you intend to cancel to avoid a charge, do so before your next billing date appears. Once a renewal charge hits your account, you must request a refund separately. If your renewal date is tomorrow, cancel today. If you have already been charged for a renewal you did not authorize, immediately follow the refund process outlined above.
Failing to save cancellation confirmation
Apple and Google send confirmation emails when you cancel, but these can be missed or end up in spam folders. Actively retrieve and file your cancellation confirmation as soon as you complete the cancellation steps. This email is your evidence if you later dispute an unexpected charge or if you need to escalate a refund request to CASE.
Comparing your cancellation method: iOS vs. android at a glance
The following table summarizes the key differences between cancelling on iOS and Android so you can identify your device and follow the correct procedure.
| Element | iOS (Apple) | Android (Google) |
|---|---|---|
| Cancellation platform | Apple Settings app | Google Play Store app |
| Time to disable auto-renewal | Immediate | Immediate |
| Access after cancellation | Until end of current cycle | Until end of current cycle |
| Refund request entry point | App Store app > Purchased | Google Play > Manage Subscriptions |
| Typical refund processing time | 5 to 10 business days | 5 to 10 business days |
Escalating your complaint to the consumers association of singapore
If Sport & Health, Apple, or Google refuses to honor your cancellation or denies your refund request despite meeting the CPFTA criteria, you have the right to escalate your complaint to the official consumer authority.
When to contact CASE
Contact the Consumers Association of Singapore (CASE) if you have exhausted the complaint procedures with Sport & Health, Apple, and Google and received no resolution. CASE intervenes when a merchant fails to honor cancellation rights under the CPFTA, refuses a refund without legal justification, or uses unfair contract terms to trap you in a subscription. You must file your complaint with CASE within 3 years of the dispute arising.
How to lodge a complaint with CASE
- Gather all evidence: your cancellation confirmation emails, screenshots of your subscription details, copies of your refund requests, and any responses from Sport & Health, Apple, or Google.
- Visit the CASE website at www.case.org.sg.
- Complete the online complaint form and upload your supporting documents.
- Provide a clear narrative explaining your cancellation request, the response you received, and why you believe the merchant violated the CPFTA.
- Submit your complaint and note the reference number CASE provides.
- CASE contacts the merchant on your behalf and mediates a resolution. If mediation fails, CASE may escalate the matter to arbitration or recommend further action.
CASE's intervention is free and carries significant weight with merchants because it signals that an official consumer protection body is investigating. Most disputes are resolved in your favor once CASE becomes involved.
A final checklist before and after cancellation
Use this checklist to ensure you have completed every necessary step and protected yourself against future disputes.
Before cancelling:
- Log into Sport & Health and note your plan type, price (in SGD), and next billing date.
- Take a screenshot of your subscription details.
- Identify whether you subscribed via Apple App Store (iOS) or Google Play (Android).
- Check whether you qualify for a refund under the CPFTA (within 14 days of initial purchase, charged after cancellation request, or service not as described).
During cancellation:
- Cancel through Apple Settings (iOS) or Google Play (Android), not through the Sport & Health app.
- Do not delete the Sport & Health app immediately after cancellation.
- Confirm the cancellation and note any reference number or confirmation message.
After cancellation:
- Retrieve and save the cancellation confirmation email from Apple or Google.
- File this email in a secure folder labeled "Sport & Health Cancellation."
- If a refund is required, submit your refund request within 3 days of cancellation.
- Monitor your bank or credit card statement for 15 days to confirm no renewal charge appears.
- If an unexpected charge appears after cancellation, contact the app store refund team immediately and reference your cancellation confirmation email.
- If the app store refuses your refund, escalate to CASE with all supporting documents.
Conclusion: cancelling Sport & Health with confidence
Cancelling Sport & Health is straightforward once you understand that your subscription lives in Apple's or Google's system, not in Sport & Health itself. Cancel through Apple Settings or Google Play, save your confirmation, and monitor your account for unexpected charges. If a refund is due under the Consumer Protection (Fair Trading) Act, submit your request to the app store within a reasonable timeframe. If the app store refuses, escalate to the Consumers Association of Singapore with your evidence. Yafee has helped thousands of Singapore consumers cancel their fitness subscriptions, recover refunds, and move forward without unnecessary charges. Your cancellation is a legal right, and both the app store and Sport & Health are bound by Singapore law to respect it. Act with confidence, document every step, and escalate if necessary.