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Cancel Science For Sport: Step-by-Step Guide
How to cancel Science For Sport in singapore: the complete legal and procedural guide
What Science For Sport offers and why you might cancel
Science For Sport is a subscription platform that delivers evidence-based training, nutrition and sports performance content to athletes and fitness professionals globally. The service provides structured courses with completion certificates, a library of performance guides, digital editions of their Performance Digest publication and direct access to their support team. Billing occurs in GBP (British pounds) on the main website, with SGD-equivalent charges applied when you subscribe via Apple or Google app stores.
You may choose to cancel for several legitimate reasons: the content no longer aligns with your training phase, you prefer free educational resources, the subscription cost no longer fits your budget, or you have simply completed your learning goals. Whatever your situation, Yafee has prepared this guide to walk you through every cancellation method, your consumer rights under Singapore law and the practical steps you must take to formally end your subscription.
Subscription tiers and pricing structure
Science For Sport operates two primary subscription plans. Prices display in GBP on their website; when you pay via app stores or local payment methods, the SGD conversion applies at the exchange rate on your billing date.
| Plan | Cost (GBP) | Billing frequency | Key features |
|---|---|---|---|
| Monthly | £30 | Every 30 days | 100+ structured courses, completion certificates, 90+ back-issues of Performance Digest, priority email support, 7-day free trial, 30-day money-back guarantee |
| Annual | £250 | Every 12 months | All monthly features plus approximately 30% discount compared to monthly billing |
| Free trial | Free | 7 days | Full access to all content; automatic conversion to paid plan unless cancelled before trial end |
If you registered for the 7-day free trial, you have a critical window to cancel before your first charge processes. Yafee advises checking your confirmation email immediately to identify the exact date your trial expires and when your first payment will be deducted.
Your consumer rights and the legal framework protecting you
Singapore's Consumer Protection (Fair Trading) Act sets out your statutory rights when cancelling a digital subscription service.
Your legal position under singapore consumer law
Under the Consumer Protection (Fair Trading) Act (Chapter 52A), you have the right to cancel a distance contract (one formed at a distance, such as online) within 14 days of purchase, provided you exercise this right in writing. Furthermore, Science For Sport is required to process your cancellation request within a reasonable timeframe and confirm the cancellation in writing. If the company fails to respond to your cancellation request or refuses without lawful grounds, you may escalate your complaint to the Consumers Association of Singapore (CASE), which investigates disputes between consumers and businesses at no cost to you.
Consequently, any delay or refusal to cancel your account without justifiable reason may constitute unfair contract terms under the Act. Science For Sport must honour your cancellation request and cease billing you immediately upon confirmation. Yafee recommends keeping copies of all cancellation communications (emails, forms and responses) to support your position if a dispute arises.
Key protections and your cancellation rights
The law grants you three critical protections:
- Right to cancel within 14 days: You may cancel a subscription contract within 14 days of purchase without penalty, provided you notify the seller in writing.
- Right to clear cancellation information: Science For Sport must provide transparent, easily accessible cancellation methods before you pay. If the company obscures or complicates cancellation, this violates the Act.
- Right to written confirmation: Once you cancel, you have the right to receive written acknowledgment and confirmation that your subscription has ended and billing will cease.
If Science For Sport refuses to cancel your account or delays processing your request unreasonably, contact the Consumers Association of Singapore. Yafee has assisted thousands of consumers in Singapore through similar disputes, and escalation to CASE typically results in swift resolution.
Cancellation methods for Science For Sport subscribers
You have multiple avenues to cancel your subscription, depending on how you signed up and which platform you use.
Cancel via email to the support team
Email contact is the fastest and most legally defensible cancellation method for Science For Sport web subscriptions.
- Open your email client and compose a new message.
- Address your email to [email protected].
- Write a clear cancellation statement, for example: "I wish to cancel my Science For Sport subscription effective immediately" or "I wish to cancel my Science For Sport subscription at the end of my current billing period."
- Include the following details:
- Your full name as registered on the account.
- The email address associated with your subscription.
- Your subscription plan type (Monthly or Annual).
- Your preferred cancellation date (immediate or end of billing period).
- Send the email and expect a response within 1 to 2 business days.
- Save a copy of your sent email and the company's response in a dedicated folder for your records.
Strategic tip: Requesting cancellation at the end of your billing period allows you to retain full access to all courses and content until that date, giving you time to complete any material in progress. This option is particularly valuable if you are midway through a structured course.
Cancel through your account settings (web platform)
Science For Sport may offer a self-service cancellation option within your account dashboard.
- Log into your Science For Sport account on their website using your registered email and password.
- Locate your account settings or subscription management section, typically found under a menu labelled "Profile," "Account" or "My Subscription."
- Search for options including "Cancel subscription," "Manage billing," "Manage subscription" or similar terminology.
- If a cancellation form appears, complete all required fields with your account details and select your preferred end date.
- Review the cancellation terms one final time, then click submit or confirm.
- The system will display a confirmation number or reference code. Screenshot or note this reference immediately.
Important caveat: Not all web-based accounts display a visible self-service cancellation form. If you exhaust this route and find no cancellation option, email support remains your reliable alternative. Yafee advises never abandoning your subscription attempt; persistent contact with the support team ensures your cancellation is processed.
Cancel an apple app store or google play subscription
If you subscribed to Science For Sport via a mobile app through Apple or Google, you must cancel directly through the app store, not through the Science For Sport website.
For Apple App Store (iOS devices):
- Open the Apple App Store app on your iPhone or iPad.
- Tap your account profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Locate "Science For Sport" in your active subscriptions list.
- Tap the subscription and select "Cancel subscription."
- Confirm your cancellation when prompted.
- Apple will display a confirmation message. Note the cancellation date.
For Google Play Store (Android devices):
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions."
- Select "Subscriptions" to view all active subscriptions.
- Tap "Science For Sport" from your active subscriptions list.
- Select "Cancel subscription" and confirm when prompted.
- Google will send you a confirmation email; keep this email for your records.
In accordance with Apple and Google's policies, you retain access to the service until the end of your current billing period. No further charges will be incurred after your subscription expires on the stated end date.
Timeline and what to expect after you cancel
Understanding the cancellation timeline removes uncertainty and allows you to plan your access to the platform appropriately.
Immediate versus end-of-period cancellation
Science For Sport offers two cancellation timing options, each with different implications for your access and refund eligibility.
Immediate cancellation: Your account access terminates right away. You lose access to all courses, guides and Performance Digest content. This option is best if you no longer need the platform or if you are cancelling outside the 14-day statutory window and do not expect a refund.
End-of-period cancellation: Your subscription remains active until your next scheduled billing date. You retain full access to all premium content until that date, after which the subscription expires automatically and no further charges apply. This is the optimal choice if you are working through a course or wish to preserve your access temporarily.
What happens after your cancellation is confirmed
Once your cancellation request is processed, the following events occur in sequence:
- Day 1: You send your cancellation email or submit your cancellation request through the website or app store.
- Day 2-3: Science For Sport's support team reviews your request and sends a written confirmation email acknowledging your cancellation.
- Billing cycle end: If you chose end-of-period cancellation, your account remains fully active until your billing date. No further charges are applied after this date.
- After expiry: You lose access to premium content, courses and the Performance Digest. Free preview materials may remain visible, depending on the platform's design.
- Refund processing: If you qualify for a refund under the 30-day money-back guarantee or the 14-day consumer cancellation right, Science For Sport processes the refund to your original payment method within 5 to 7 business days.
Check your email regularly during this period. Science For Sport must send you confirmation of cancellation and, if applicable, notification of your refund. If you do not receive confirmation within 3 business days, Yafee recommends sending a follow-up email to confirm the company has received and processed your cancellation.
Refunds and your right to recover fees
Science For Sport's refund policy intersects with your statutory consumer rights under Singapore law.
The 30-day money-back guarantee
Science For Sport advertises a 30-day money-back guarantee on their website. This means if you are unsatisfied with the service within 30 days of your first payment, you may request a full refund of your subscription fee, no questions asked. To claim this guarantee, you must contact support within 30 days of your purchase date and explicitly request a money-back refund.
Consequently, if you cancel after 30 days have elapsed, the money-back guarantee no longer applies, and you may not receive a refund unless you cancel during your 14-day statutory cooling-off period (measured from purchase date, not cancellation date).
The 14-day statutory cancellation right
Under the Consumer Protection (Fair Trading) Act, you possess the right to cancel a distance contract within 14 calendar days of purchase. This right is distinct from the 30-day money-back guarantee and operates independently. If you exercise this statutory right within 14 days, Science For Sport must refund your full payment, regardless of whether you have used the service or not. Furthermore, the company cannot impose cancellation fees or deductions for usage.
Refund timelines and payment processing
Once Science For Sport approves your refund request, the company processes the refund to your original payment method within 5 to 7 business days. If you paid by credit card, your bank may take an additional 3 to 5 business days to reflect the credit on your statement. Monitor your payment account closely and contact your bank if the refund does not appear within 10 business days of Science For Sport's approval.
Yafee emphasises that you should request your refund in writing (by email) so you have documented proof of your claim. Keep all refund communications; if Science For Sport later disputes the refund, your email evidence will support your position with CASE or your bank's chargeback process.
Common pitfalls to avoid during cancellation
Cancellation is straightforward, yet several mistakes can complicate the process or jeopardise your refund eligibility. We have assisted thousands of consumers through these exact scenarios, and the solutions are simple once you understand them.
Mistake 1: failing to keep cancellation evidence
Many consumers send a cancellation email and assume the matter is settled. If a dispute arises-for example, if Science For Sport claims it never received your request and continues to charge you-your email evidence is your legal defence. Save your cancellation email in a folder, screenshot the confirmation response and store the reference number separately. This paper trail is essential if you must escalate to CASE or initiate a chargeback with your bank.
Mistake 2: cancelling through the wrong channel
If you subscribed via the Apple App Store, cancelling through email to Science For Sport support will not work. Apple manages the billing relationship, so you must cancel directly through Apple's system. The same applies to Google Play. Cancelling through the wrong channel may result in your cancellation request being ignored, and you will continue to be charged. Verify your subscription source (direct website, Apple or Google) and use the corresponding cancellation method.
Mistake 3: missing the 14-day statutory window
Your right to cancel without penalty within 14 days is time-sensitive. This period runs from your purchase date, not from when you receive your confirmation email. If you procrastinate and reach day 15, you forfeit this statutory protection. Mark your calendar on the purchase date and initiate cancellation well before day 14 expires. Yafee recommends cancelling by day 10 to allow time for the company to process your request and issue a refund before the deadline.
Mistake 4: cancelling immediately when you prefer retention of access
If you request immediate cancellation, you lose access to your courses and guides straight away. If you are midway through a course or plan to complete your learning shortly, you should request end-of-period cancellation instead. This preserves your access while ensuring no further charges apply after your current billing cycle ends.
Key steps to complete your cancellation successfully
This checklist ensures you execute your cancellation correctly and retain evidence of your actions for future reference.
| Step | Action | Deadline |
|---|---|---|
| 1 | Verify your subscription source (direct website, Apple App Store or Google Play) | Immediately |
| 2 | Check your purchase date and calculate your 14-day and 30-day windows | Immediately |
| 3 | Send cancellation email or use the app store cancellation method appropriate to your subscription type | Within 14 days for refund eligibility |
| 4 | Save your cancellation email and the company's confirmation response | Upon receipt |
| 5 | Await Science For Sport's written confirmation (allow 2 business days) | Within 3 business days |
| 6 | Verify that billing has ceased on your next billing date or immediately if you requested immediate cancellation | After your cancellation date |
Comparing cancellation methods side by side
Different cancellation routes suit different situations. This comparison clarifies which method is optimal for your circumstances.
| Method | Speed | Legal evidence | Best for |
|---|---|---|---|
| Email to support | 1-2 days | Very strong (written record) | Web subscriptions; refund claims; disputes |
| Website self-service form | Instant | Moderate (confirmation reference only) | Simple cancellations without disputes |
| Apple App Store system | Instant | Strong (Apple's record and email confirmation) | iOS subscribers; automatic refunds within 14 days |
| Google Play system | Instant | Strong (Google's record and email confirmation) | Android subscribers; automatic refunds within 14 days |
Contact information and escalation route
If Science For Sport does not respond to your cancellation request or refuses to cancel, you have a formal escalation path.
Science For Sport contact details
Address all initial cancellation requests to the company's support email: [email protected]
The company's registered office is located in Torquay, United Kingdom. Older company records reference a Leeds office; Yafee advises using the email address as your primary contact method, as it is most reliable and creates documented proof of communication.
Escalate to the consumers association of singapore (CASE)
If Science For Sport fails to respond within 3 business days, refuses your cancellation request without justification or fails to process your refund within the specified timeframe, you may lodge a complaint with CASE. CASE investigates disputes at no cost to you and can compel the company to honour your cancellation rights or refund claim. Contact CASE through their website or phone line with copies of your cancellation email and all correspondence with Science For Sport.
Chargeback option through your bank
If Science For Sport continues to charge your credit card or bank account after you have cancelled, you retain the right to request a chargeback through your bank. Provide your bank with copies of your cancellation email and the company's confirmation. Your bank will investigate and reverse unauthorised charges, typically within 10 to 15 business days. Nevertheless, using CASE first is advisable, as it resolves disputes directly and preserves your relationship with the company if necessary.
Summary and next steps
Cancelling your Science For Sport subscription is a straightforward process once you understand your rights and follow the correct procedural steps. Under Singapore's Consumer Protection (Fair Trading) Act, you hold the statutory right to cancel within 14 days, and Science For Sport is obligated to process your request within a reasonable timeframe and provide written confirmation.
Your cancellation method depends on your subscription source: email the support team for direct website subscriptions, or use Apple's or Google's system for app store subscriptions. In all cases, preserve evidence of your cancellation request and the company's response. If you cancel within 14 days or activate the 30-day money-back guarantee, you are entitled to a full refund of your subscription fee.
Yafee has guided thousands of consumers through subscription cancellations across Singapore, and our experience confirms that prompt, written communication with clear cancellation intent resolves the vast majority of cases within 1 to 2 business days. Should Science For Sport resist or delay your cancellation, escalate immediately to CASE or your bank to enforce your statutory rights. Your cancellation is your right; the company must honour it. Yafee remains your trusted resource for navigating this process with confidence and clarity.