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Cancel HealthifyMe: Step-by-Step Guide
How to cancel HealthifyMe in singapore and protect your consumer rights
Understanding HealthifyMe and why cancellation matters
HealthifyMe is a subscription-based fitness and wellness platform that delivers personalised nutrition plans, workout routines and health tracking through a mobile app and web interface. The service combines artificial intelligence-driven coaching with access to certified human experts, plus a marketplace for diagnostic tests and health-monitoring devices.
If you're considering cancellation, your decision is valid. Whether the subscription no longer aligns with your fitness goals, the monthly cost exceeds your budget, or you've found a competing service that suits you better, Yafee is here to guide you through the cancellation process without frustration or unexpected charges. Understanding your legal rights and the correct procedural steps will protect you from common pitfalls and ensure a clean exit from your subscription.
What HealthifyMe offers and costs
HealthifyMe operates three primary subscription tiers: the AI-led Smart Plan, the Premium Coach Plan with dedicated human guidance, and the H+ package combining both modalities. Additionally, you can purchase standalone items-diagnostic assessments, smart scales and continuous glucose monitors-through the in-app Marketplace or the Singapore App Store.
Your subscription and any marketplace purchases are governed by HealthifyMe's Terms of Use, which define the cancellation window, refund conditions and auto-renewal mechanics. Reviewing these terms before you subscribe is crucial; however, Yafee can help you navigate them if you're cancelling now.
Common reasons customers cancel HealthifyMe
Users cancel for many reasons: the coaching style doesn't match their preferences, the monthly fee no longer justifies the usage, they've achieved their fitness milestones, or they prefer in-person training instead of digital guidance. Some find the app interface overwhelming or discover a competing service offers superior value for their needs. Regardless of your reason, your right to cancel is protected by Singapore's Consumer Protection (Fair Trading) Act.
Your consumer rights when cancelling HealthifyMe in singapore
Singapore's consumer protection framework gives you specific legal rights when purchasing and cancelling digital subscriptions, and you must understand these rights before you act.
The consumer protection (Fair trading) act and your cancellation rights
Under the Consumer Protection (Fair Trading) Act, traders like HealthifyMe must not engage in unfair, misleading or deceptive practices. This legislation explicitly protects you by prohibiting HealthifyMe from hiding cancellation options, charging undisclosed fees, making cancellation unreasonably difficult, or charging your account after you request cancellation. The Competition and Consumer Commission of Singapore (CCCS)-the primary enforcement body-investigates complaints and can compel traders to refund consumers and cease unfair conduct.
Your legal position: If HealthifyMe refuses to cancel your account, charges you after cancellation, or misrepresents refund eligibility, you can file a complaint with the CCCS. The Act also permits you to pursue civil remedies for loss or damage caused by unfair practice.
Furthermore, if you purchased your HealthifyMe subscription through the Apple App Store or Google Play Store, those platforms impose their own consumer protections. Apple allows refunds within 14 days of purchase, and Google operates a similar 48-hour window for digital purchases. These protections often override HealthifyMe's own refund policy in your favour, giving you a secondary avenue for dispute resolution.
Your right to cancel before auto-renewal
You have the legal right to cancel your HealthifyMe subscription at any time. However, timing is critical: you must cancel at least 24 hours before your next scheduled billing date to prevent automatic renewal. If you miss this window and HealthifyMe charges you without your active consent, you can dispute the charge with your bank or payment provider, citing unfair practice under the Consumer Protection (Fair Trading) Act.
If you're charged unexpectedly after cancellation, contact your bank immediately to initiate a chargeback or dispute. Yafee recommends preserving all cancellation confirmations and communications with HealthifyMe to support your case.
Step-by-step cancellation methods based on your purchase channel
Your cancellation process depends entirely on where you bought your HealthifyMe subscription, so follow the correct pathway for your situation to ensure the cancellation registers and no further charges apply.
Cancelling if you purchased directly through HealthifyMe's app or website
If you signed up through HealthifyMe's mobile app or website (not via an app store), follow these steps to cancel your active subscription:
- Open the HealthifyMe app or visit healthifyme.com and log into your account using your registered email address and password.
- Navigate to your Account settings menu, typically found in the bottom-right corner or under a Profile icon.
- Select Subscription, Billing or My Subscriptions-the exact label varies by app version.
- Locate your active subscription plan and tap Cancel Subscription or similar wording.
- HealthifyMe will display cancellation options, including reasons for cancellation and retention offers (discounts or trial extensions). Decline retention offers if you are certain of your decision.
- Confirm cancellation by tapping the final confirmation button. HealthifyMe will display a cancellation receipt and confirmation date.
- Screenshot or save this confirmation email. Forward it to HealthifyMe's support team at [email protected] as written proof of cancellation.
Consequently, you will retain access to your account and downloaded content until your current billing cycle ends. After that date, your account will be locked and you cannot re-access premium features unless you resubscribe.
Cancelling if you purchased through the apple app store
If you subscribed to HealthifyMe via Apple App Store (iPhone or iPad), you must cancel through your Apple ID settings, not within the HealthifyMe app itself. Apple manages the subscription and payment, so the cancellation must be processed there:
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID name at the top of the screen, then select Subscription or Subscriptions (depending on iOS version).
- Find HealthifyMe in your active subscriptions list and tap it.
- Tap Cancel Subscription or Remove to end the recurring charge.
- Apple will confirm cancellation and state your final billing date.
- Request a refund if you cancelled within 14 days of your purchase or renewal date by tapping Request a Refund. Select your reason and submit the request.
Apple processes refund requests within 5-10 business days and credits your Apple ID or original payment method. You retain access to HealthifyMe until your current billing cycle expires.
Cancelling if you purchased through google play store
If you subscribed to HealthifyMe via Google Play Store (Android), cancellation is managed through your Google Play account, not within the HealthifyMe app:
- On your Android device, open Google Play Store.
- Tap your profile icon in the top-right corner and select Payments and subscriptions.
- Tap Subscriptions and locate HealthifyMe in your active list.
- Tap HealthifyMe and select Cancel subscription.
- Google Play will ask you to confirm cancellation and display your final billing date.
- If you cancelled within 48 hours of purchase or renewal, you may request a full refund. Select Request a refund, choose your reason and submit.
Google Play processes refunds within 3-5 business days. Your HealthifyMe access continues until the end of your current billing period.
Cancelling if you are unsure of your purchase channel
If you cannot remember whether you subscribed directly or via an app store, follow this diagnostic step:
- Check your email for billing receipts. App Store receipts come from Apple or Google (with subject lines like "Apple Confirmation" or "Google Play Confirmation"). Direct HealthifyMe charges show "HealthifyMe" as the merchant.
- Contact HealthifyMe support at [email protected] with your email address and account details. Yafee recommends including the phrase "I need to cancel my subscription and verify the purchase channel" in your subject line.
- HealthifyMe support will confirm your payment method within 1-2 business days and guide you to the correct cancellation process.
Refund eligibility and what to expect after cancellation
Refund eligibility depends on when you cancel relative to your billing date and your purchase channel, so understand the specific timelines that apply to you.
Refund timeline and conditions
HealthifyMe's standard refund policy permits full refunds if you cancel within 7 days of your purchase or renewal date and have used minimal platform features (typically less than one session or meal plan access). After 7 days, refunds are at HealthifyMe's discretion, though the Consumer Protection (Fair Trading) Act may override this policy if you have grounds to dispute unfair terms.
If you purchased through Apple App Store or Google Play, those platforms operate separate 14-day (Apple) and 48-hour (Google) refund windows. These protections apply to you regardless of HealthifyMe's own refund policy, giving you a secondary option if HealthifyMe denies a refund after 7 days.
| Purchase channel | Cancellation window | Refund eligibility | Processing time |
|---|---|---|---|
| Direct (app/website) | Within 7 days of purchase | Full refund if minimal usage | 5-10 business days |
| Apple App Store | Within 14 days of purchase | Full refund available | 5-10 business days |
| Google Play Store | Within 48 hours of purchase | Full refund available | 3-5 business days |
| Direct (after 7 days) | Anytime before renewal | No refund; access until billing cycle ends | N/A |
| Disputed charge (all channels) | Anytime | Chargeback via bank; CCCS complaint | 10-30 business days (chargeback) |
What happens to your account after cancellation
After you cancel, HealthifyMe will cease all future charges, and your account transitions to a "cancelled" or "inactive" status. You retain read-only access to your historical data-past meal plans, workout logs and health metrics-until your current billing cycle ends. After that date, HealthifyMe locks your account and you cannot access premium features, coaching or the Marketplace.
Your personal data, including health information and account activity, remains stored on HealthifyMe's servers in accordance with their privacy policy. If you wish to delete your account entirely and request removal of your personal data, contact [email protected] with the subject line "Request for account deletion and data removal under Personal Data Protection Act". HealthifyMe must respond within 30 days and comply with your data removal request unless legally obligated to retain information.
Pricing comparison and whether cancellation is the right decision
Before you cancel, compare HealthifyMe's cost against competing services and your current usage to ensure you're making an informed financial decision.
HealthifyMe pricing and competing alternatives
| Service | Plan type | Monthly cost (SGD) | Key features |
|---|---|---|---|
| HealthifyMe | Smart Plan (AI only) | SGD 9.99 | AI coaching, meal plans, progress tracking |
| HealthifyMe | Coach Plan (human + AI) | SGD 24.99 | Dedicated coach, live sessions, meal customisation |
| MyFitnessPal | Premium | SGD 12.99 | Calorie tracking, exercise database, barcode scanner |
| Fittr | Premium | SGD 19.99 | Personalised workouts, nutrition plans, progress tracking |
| ClassPass (Singapore) | All-access | SGD 199 (monthly) | Unlimited fitness classes, studios, wellness services |
If you're cancelling HealthifyMe because the monthly fee seems high for your usage, consider downgrading to the Smart Plan (SGD 9.99) instead of cancelling entirely. This preserves your account history and gives you access to AI-driven coaching at a lower cost. Yafee recommends this middle path if you're uncertain about leaving the platform permanently.
Common mistakes to avoid when cancelling HealthifyMe
Cancelling a subscription is straightforward if you follow the correct steps, but many users make avoidable errors that delay their cancellation or result in unexpected charges. Yafee has compiled the most frequent mistakes to help you cancel cleanly and protect your rights.
Mistake 1: cancelling only within the HealthifyMe app if you subscribed via an app store
If you purchased via Apple App Store or Google Play, cancelling within the HealthifyMe app does not cancel your subscription. You must cancel through your Apple ID settings (for iOS) or Google Play account (for Android). Many users cancel within the app, assume they're done, and are shocked to see another charge on their next billing date. Always verify your purchase channel and use the corresponding cancellation method.
Mistake 2: failing to cancel before the 24-hour pre-renewal window
HealthifyMe's billing system requires cancellation at least 24 hours before your next billing date. If you cancel after this window closes, you'll be charged for the next cycle and must wait until after that charge to cancel again. Mark your calendar with your billing date and set a reminder to cancel 2-3 days before that date to avoid this trap.
Mistake 3: not requesting a refund if eligible
Many users cancel and assume they cannot get a refund, even if they cancelled within the refund eligibility window. HealthifyMe does not automatically issue refunds; you must request one explicitly. If you cancelled within 7 days of purchase (or 14 days via Apple, 48 hours via Google), contact HealthifyMe support or your app store immediately with your cancellation date and payment details. Yafee recommends submitting refund requests in writing so you have documented proof.
Mistake 4: not preserving cancellation confirmation
After cancellation, screenshot or save the confirmation page and forward the confirmation email to your personal email inbox. If HealthifyMe charges you after cancellation (due to a system error or dispute), this documentation proves you cancelled in good faith and strengthens your chargeback claim with your bank or app store.
Mistake 5: ignoring retention offers and re-engaging with the service
After you request cancellation, HealthifyMe may display discount offers (e.g., "50% off for three months") or special trial extensions designed to keep you subscribed. If you've decided to cancel for financial or lifestyle reasons, engaging with these offers or accepting temporary discounts often locks you into another billing cycle. Decline all retention offers unless you genuinely want to continue.
Escalation process if HealthifyMe refuses to cancel or refund
In rare cases, HealthifyMe may refuse to process your cancellation or deny your refund claim without legal justification. The Consumer Protection (Fair Trading) Act and regulatory authorities provide you with recourse.
Step 1: document your cancellation request in writing
Send a formal cancellation request email to [email protected] with the subject line "Formal request to cancel subscription and process refund". Include your account email, subscription start date, cancellation date requested and the reason for cancellation. Request written confirmation of cancellation within 2 business days. Preserve this email and any response.
Step 2: escalate to HealthifyMe's management if support does not respond
If HealthifyMe support does not respond within 2 business days, escalate to HealthifyMe's Singapore corporate office at the address provided at the conclusion of this guide. Send your documentation and a letter titled "Escalation: Subscription cancellation request and refund claim" to that address via registered post. This creates a formal record and triggers internal escalation procedures.
Step 3: file a complaint with the competition and consumer commission of singapore
If HealthifyMe does not resolve your complaint within 5 business days, file a formal complaint with the CCCS. Visit www.cccs.gov.sg and select "File a complaint online". Attach all documentation (emails, screenshots, confirmation receipts, cancellation requests). The CCCS will investigate whether HealthifyMe violated the Consumer Protection (Fair Trading) Act and, if warranted, compel refunds or penalty payments.
Step 4: dispute the charge with your bank or payment provider
If HealthifyMe continues charging you after your cancellation request, contact your bank immediately and initiate a chargeback or payment dispute. Provide your cancellation documentation as evidence. Your bank will reverse the charge and investigate the merchant. This process typically takes 10-30 days but is a powerful tool if HealthifyMe refuses voluntary refunds.
Checklist: ensure your HealthifyMe cancellation is complete
Before you consider your cancellation finalised, work through this checklist to confirm all steps are complete and no future charges will apply.
- Identify your purchase channel (direct, Apple App Store or Google Play Store) by checking your email receipt.
- Cancel through the correct channel (HealthifyMe app, Apple ID settings or Google Play account).
- Receive and save your cancellation confirmation message or email.
- Verify your final billing date and confirm that no charges appear after that date.
- If you are eligible for a refund (cancelled within 7 days of purchase, or 14/48 hours for app stores), submit your refund request in writing with supporting documentation.
- Set a calendar reminder for 30 days after your final billing date. Check your bank or payment app to confirm no new charge has appeared.
- If a charge appears after your cancellation and final billing date, initiate a chargeback with your bank immediately and provide your cancellation documentation.
- If you wish to delete your account and personal data, send a data deletion request to [email protected] within 30 days of cancellation.
HealthifyMe contact information for cancellation requests
If you need to escalate your cancellation request or refund claim, contact HealthifyMe through one of these channels. Yafee recommends sending written requests to the Singapore address, as this creates a formal record and triggers regulatory compliance obligations under the Consumer Protection (Fair Trading) Act.
Primary contact: singapore
HealthifyMe Singapore Pte Ltd
Singapore corporate office address (contact HealthifyMe support at [email protected] to confirm current address or visit their website for the registered Singapore office address)
Email: [email protected]
Response time: 2-5 business days
Alternative contact: parent company (Bengaluru, india)
If the Singapore office is unavailable or does not respond, you may escalate to HealthifyMe's parent wellness company in Bengaluru. However, Yafee strongly recommends using the Singapore contact first, as Singapore's Consumer Protection (Fair Trading) Act applies to transactions with HealthifyMe's Singapore entity and the CCCS has jurisdiction over that office.
Final steps and next steps after cancellation
Cancelling HealthifyMe is the beginning of your transition, not the end. Take these final steps to ensure a smooth exit and explore alternative services if you wish.
What to do with your HealthifyMe data and account
After your final billing date, your HealthifyMe account will be locked and you cannot access premium features. Your historical data-meal plans, workout logs, health metrics-remains stored on HealthifyMe's servers. If you wish to preserve this data, export your account information before your final billing date by contacting [email protected] and requesting a data download in CSV or PDF format. Yafee recommends completing this step within 7 days of cancellation.
If you do not wish HealthifyMe to retain your personal data, send a formal data deletion request under the Personal Data Protection Act (PDPA) to [email protected]. HealthifyMe must respond within 30 days and confirm deletion of your health information, account activity and contact details.
Transitioning to an alternative fitness or nutrition service
If you cancelled HealthifyMe because the service did not align with your needs, consider these alternatives: MyFitnessPal for calorie and macro tracking, Fittr for personalised workouts and nutrition plans, or Strava if you focus on running or cycling. Many of these services offer free tiers, allowing you to trial before committing to a paid subscription. Yafee recommends comparing features and costs across at least two competitors before subscribing again to ensure better fit.
Monitoring your account after cancellation
Set a calendar reminder for 45 days after your final HealthifyMe billing date. Check your bank statement and payment apps (Apple Wallet, Google Pay) to confirm no unexpected charges have appeared. If a charge does appear after cancellation, you have grounds for a chargeback based on unfair practice. Report this to your bank immediately and file a complaint with the CCCS if HealthifyMe refuses to acknowledge the error.
Summary: your rights and next steps
Cancelling HealthifyMe is a straightforward process if you follow the correct steps for your purchase channel. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel at any time, and HealthifyMe cannot charge you after your cancellation takes effect. Yafee has helped thousands of consumers cancel digital subscriptions without frustration, unexpected fees or disputed charges by providing clear, legally grounded procedures tailored to each platform.
Your cancellation decision is valid, your rights are protected, and your pathway to cancellation is clear. If you encounter resistance from HealthifyMe, escalate to the CCCS; if you are charged unexpectedly after cancellation, initiate a chargeback with your bank. Yafee recommends preserving all cancellation documentation and setting reminders to monitor your account after cancellation, ensuring no future charges slip through unnoticed.
For additional support navigating cancellations across other platforms and services, visit Yafee.com-where your consumer rights are at the centre of everything we do.
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