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Frequently asked questions
Cancel Mad Muscle: The Right Way
How to cancel Mad Muscle in singapore: your complete legal guide and step-by-step process
What Mad Muscle is and why cancellation matters
Mad Muscle is a subscription-based fitness application that delivers personalised workout programmes and meal planning tailored to your fitness goals and experience level. You access the service through mobile apps (iOS and Android) and a web portal, with paid tiers unlocking full access to video workouts, nutrition plans, and progress tracking features. The service is operated by AmoApps Limited, a company registered in Cyprus, which processes payments and manages your account in Singapore.
If Mad Muscle no longer aligns with your fitness routine, budget, or objectives, cancelling promptly is essential to prevent automatic charges before your next billing cycle. At Yafee, we specialise in helping consumers understand their legal position and navigate subscription cancellations with clarity and confidence. Your decision to cancel deserves a transparent process without hidden charges or unnecessary barriers.
Common reasons people cancel Mad Muscle
You might cancel because the workout style does not match your preferences, the meal plans feel too prescriptive, you have found a cheaper alternative, you prefer in-person training, or you simply wish to consolidate your fitness subscriptions. Whatever your reason, you have the legal right to terminate your subscription without penalty, provided you follow the correct procedure outlined in your service agreement and Singapore consumer law.
Why timing your cancellation is critical
Mad Muscle charges you automatically on your billing date each month or at the end of your paid period. If you do not cancel at least 24 hours before your renewal date, the system will process your next payment automatically, and refunds are not guaranteed. This timing issue is the single most common cause of unwanted charges, which is why Yafee emphasises the importance of identifying your exact renewal date before you initiate cancellation.
Understanding your legal rights under singapore consumer law
Your cancellation rights are grounded in the Consumer Protection (Fair Trading) Act (CPFTA), which protects you as a consumer purchasing goods or services in Singapore.
Your legal position when you cancel
Under the CPFTA, you have the right to terminate a subscription service at any time, provided the trader gives you clear notice of the cancellation terms upfront. AmoApps Limited, as the trader, must disclose the cancellation method, any notice period, and the exact date your access will cease. In accordance with the CPFTA, you are entitled to cancellation without unreasonable barriers or hidden fees. If AmoApps Limited refuses to cancel or charges you after cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE), the statutory body responsible for consumer protection enforcement in Singapore.
Unfair contract terms and your protections
The CPFTA also prohibits unfair contract terms that would create a significant imbalance in your rights and obligations. If Mad Muscle imposes a cancellation fee, locks you into a contract with no exit clause, or demands notice periods longer than 30 days, these terms may be considered unfair under Singapore law. Nevertheless, most subscription services, including Mad Muscle, comply with fair cancellation practices because they operate under standard app store guidelines. Yafee recommends you document your cancellation request with screenshots or email confirmation, as evidence strengthens your position if a dispute arises.
Mad Muscle pricing and subscription plans in singapore
Understanding your current plan and its renewal date is essential before you cancel, as it determines when your access terminates and whether you are owed a refund.
Current subscription tiers and cost breakdown
Below is the current pricing structure for Mad Muscle subscriptions in Singapore, listed in Singapore dollars (SGD). The plan you select directly affects your cancellation timeline and refund eligibility.
| Plan type | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| 1 month subscription | S$29.98 | Monthly | Testing the service or short-term commitment |
| 3 months subscription | S$59.98 | 3 months | Moderate commitment with per-month savings |
| 6 months subscription | S$89.98 | 6 months | Longer commitment for maximum discount |
| Lifetime access | S$179.98 | One-time purchase | Permanent access with no recurring charges |
| Meal plan only | S$11.98 | Monthly | Nutrition guidance without workout content |
| Workout and meal plan bundle | S$42.98 | One-time purchase | Combined services at a single upfront cost |
Why your plan duration affects cancellation
If you subscribed to a 3-month or 6-month plan, you have committed to a longer billing period. However, this does not prevent you from cancelling. When you cancel a longer-term plan, your access continues until the end of your paid period, after which it terminates. You do not receive a pro-rata refund for unused time unless Singapore consumer law or Mad Muscle's terms explicitly allow it. Yafee advises you to check your account dashboard or confirmation email immediately to identify your exact renewal date, as this is the legal boundary between active service and cancellation.
How to cancel Mad Muscle: step-by-step methods for every platform
You have three principal routes to cancel Mad Muscle, depending on how you originally subscribed and paid.
Method 1: cancel via the Mad Muscle website
This is the most direct and verifiable cancellation route, as you interact directly with AmoApps Limited and receive confirmation in your account.
- Open a web browser and navigate to the Mad Muscle website or your account dashboard
- Log in using the email address and password associated with your subscription
- Locate the account or settings menu (typically labelled "My Account" or "Settings")
- Select the "Subscriptions" or "Billing" option from the menu
- Click on "Cancel Subscription" or "Manage Renewal"
- Review the cancellation warning, which will state your final access date
- This date is legally binding and confirms when your service terminates
- Confirm your cancellation by clicking the final confirmation button
- Screenshot or save the confirmation message containing your cancellation date and reference number
- Check your email inbox for a cancellation confirmation from AmoApps Limited within 24 hours
This method creates a clear audit trail and ensures AmoApps Limited processes your request directly. Yafee recommends this method as your first choice because it leaves no ambiguity about your intent or the date your service ends.
Method 2: cancel via the apple app store (iOS)
If you subscribed to Mad Muscle through an iPhone or iPad, you manage your subscription through Apple's billing system.
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions" from the menu
- Find "Mad Muscle" in your active subscriptions list
- Tap on Mad Muscle to view your subscription details
- Select "Cancel Subscription" or "Edit"
- Confirm the cancellation by selecting "Confirm"
- Screenshot the confirmation screen showing the cancellation date
- Wait for Apple to send you a cancellation confirmation email
Apple processes cancellations within 24 hours and notifies both you and the developer. Your access continues until the end of your current billing period, after which it terminates automatically. Apple's system is secure and legally compliant with consumer protection standards across all jurisdictions, including Singapore.
Method 3: cancel via google play store (Android)
If you subscribed through an Android phone or tablet, Google Play manages your subscription payments and cancellation.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions"
- Choose "Subscriptions" from the submenu
- Tap "Mad Muscle" from the list of active subscriptions
- Select "Cancel subscription"
- Follow the prompts and select the reason for cancellation (optional)
- Tap "Cancel subscription" again to confirm
- Screenshot the final confirmation showing your cancellation effective date
- Expect a confirmation email from Google Play within 24 hours
Google Play provides immediate cancellation confirmation on screen and sends a follow-up email. Your access continues until your billing period ends, at which point Google notifies you that your subscription has been terminated. This method is legally equivalent to cancelling through the Mad Muscle website because Google Play acts as an authorised billing processor for AmoApps Limited in Singapore.
What happens immediately after you cancel
Cancellation does not mean instant loss of access; it means you stop paying for future periods while retaining access until your current billing cycle ends.
Your access timeline after cancellation
Once you cancel, your access continues until the end of your paid period. For example, if you cancel on 15 March with a renewal date of 30 March, you can use Mad Muscle until 29 March at 23:59 SGT, after which your account locks. You do not receive a pro-rata refund for the remaining days in your billing period unless you initiated the cancellation within a statutory cooling-off period (see refund section below). Yafee advises you to plan your cancellation carefully to maximise the value of your remaining prepaid access.
Data and account retention
After your access terminates, AmoApps Limited may retain your account data, including your workout history, progress metrics, and personal information, in accordance with Singapore's Personal Data Protection Act (PDPA). If you wish to delete your personal data after cancellation, you can submit a separate request through the website or contact AmoApps Limited's customer service team. This process is distinct from cancellation and requires an explicit data deletion request in writing.
Refunds and your entitlement to a return of fees
Your refund eligibility depends on when you cancel and whether you fall within a statutory cooling-off period or Mad Muscle's refund policy.
Cooling-off period and consumer protection refunds
Under the CPFTA, you have a 7-day cooling-off period from the date you first subscribe to a digital service. If you cancel within this 7-day window, you are entitled to a full refund of all fees you have paid, provided the service has not been substantially used. AmoApps Limited must process cooling-off refunds within 14 days of receiving your cancellation request. To qualify for a cooling-off refund, you must submit your request in writing with your order number and original payment method. Yafee strongly recommends you cancel within the first week if you are unsure about the service, as this guarantees your refund right under Singapore law.
Refunds after the cooling-off period ends
If you cancel after the 7-day cooling-off period, refund eligibility depends entirely on Mad Muscle's stated refund policy in your service agreement. In most cases, subscription services do not offer refunds for partially used periods once the cooling-off period expires. Nevertheless, if you can demonstrate that Mad Muscle failed to deliver the service as described (e.g., the app is non-functional or the workouts are missing), you may have grounds to claim a refund under consumer guarantee protections. In such cases, you should escalate your complaint to the Consumers Association of Singapore (CASE) for mediation.
Refund method and timeline
If AmoApps Limited approves your refund claim, the money returns to your original payment method (credit card, debit card, or digital wallet). Refunds typically process within 5 to 10 business days, depending on your bank. If you do not see the refund within 10 business days, contact your payment provider to verify the transaction status. Retain all cancellation confirmations and email correspondence, as you may need to provide this evidence to your bank if a dispute arises.
Avoiding common cancellation mistakes
Cancellation is straightforward when you follow the correct procedure, but small errors can lead to unwanted charges and frustration. Here is how to avoid the most frequent pitfalls.
Mistake 1: confusing account suspension with cancellation
Some users pause or suspend their Mad Muscle account instead of cancelling. Suspension temporarily stops your workouts but maintains your subscription and billing. When you re-activate, you continue paying automatically. Cancellation, by contrast, terminates your subscription entirely. Always select "Cancel Subscription" or "Delete Subscription," never "Pause" or "Suspend," unless you intend to resume later.
Mistake 2: missing your renewal date
If you cancel after your renewal date passes, you have already been charged for the next period. Log in to your account immediately and identify your exact renewal date. If you are fewer than 24 hours from renewal, cancel without delay. If you have already been charged after cancelling, contact AmoApps Limited customer support with your cancellation confirmation and request a refund for the erroneous charge. Yafee has helped thousands of consumers recover unexpected charges by providing clear evidence of a timely cancellation request.
Mistake 3: cancelling on the wrong platform
If you subscribed via the Apple App Store, cancelling through Google Play or the Mad Muscle website will not work for your iOS subscription. Similarly, Android subscriptions through Google Play can only be cancelled within Google Play. Always cancel through the same channel where you subscribed. If you are unsure, check your payment confirmation email; it will state whether Apple, Google, or Mad Muscle directly processed your payment.
Mistake 4: deleting the app without cancelling
Deleting the Mad Muscle app from your phone does not cancel your subscription. The billing arrangement persists with your payment provider (Apple, Google, or your card issuer), and automatic charges continue. You must cancel your subscription separately before you delete the app. Only after confirming cancellation in your account settings or through your payment provider should you remove the app.
Mistake 5: ignoring cancellation confirmation
Many users initiate cancellation but fail to verify that the system processed their request. Always wait for the final confirmation screen and the follow-up email from AmoApps Limited, Apple, or Google. If you do not receive confirmation within 24 hours, log back in and check whether your subscription status has changed to "Cancelled" or "Inactive." If the status is still "Active," repeat the cancellation process or contact customer support immediately.
Contacting Mad Muscle customer support if cancellation fails
If you attempt to cancel and encounter a technical error, refusal, or unclear instructions, you have the right to escalate your complaint to AmoApps Limited's customer support team and, if necessary, to the Consumers Association of Singapore.
Escalating a cancellation dispute with AmoApps limited
Gather the following information before you contact support:
- Your Mad Muscle account email address
- Your subscription plan (e.g., "3-month plan")
- Your current renewal date
- Screenshots of your cancellation attempt and any error messages
- Your payment method and the last four digits of your card or payment ID
- Dates and times of any cancellation requests you made
Submit a cancellation request to AmoApps Limited's customer support team via email or their in-app contact form. In your message, clearly state: "I request cancellation of my Mad Muscle subscription effective [date]" and attach your screenshots. AmoApps Limited must respond within 5 business days and confirm whether your cancellation has been processed. If they refuse to cancel without a valid reason or do not respond within 5 business days, you can lodge a complaint with the Consumers Association of Singapore.
Filing a complaint with the consumers association of singapore (CASE)
If AmoApps Limited refuses to cancel or refund your fees in breach of the Consumer Protection (Fair Trading) Act, the Consumers Association of Singapore (CASE) is your statutory enforcement body. You can file a complaint online at case.org.sg or visit their office in Singapore. CASE will investigate your claim, contact AmoApps Limited on your behalf, and attempt mediation. In accordance with Singapore consumer law, CASE has the authority to compel traders to remedy breaches, including forced cancellations and refunds. Provide CASE with all supporting documents: your cancellation request, confirmation screenshots, payment receipts, and any correspondence with Mad Muscle. Yafee recommends you exhaust direct resolution with Mad Muscle before escalating to CASE, as most disputes resolve within 2 to 3 weeks at the first-contact stage.
Decision checklist before you cancel
Before you submit your cancellation, use this checklist to ensure you are making an informed decision and are prepared for the process.
| Action | Status | Notes |
|---|---|---|
| Identify your renewal date | [ ] | Check your account dashboard or email receipt. Cancel at least 24 hours before this date. |
| Confirm your current plan type | [ ] | Monthly, 3-month, 6-month, or lifetime. This determines your final access date. |
| Verify your cancellation eligibility for a refund | [ ] | Are you within 7 days of purchase? If yes, you have a statutory refund right. |
| Choose your cancellation method | [ ] | Website, Apple App Store, or Google Play. Select the same platform where you subscribed. |
| Complete cancellation and screenshot confirmation | [ ] | Save the confirmation page and keep the reference number. Wait for the email confirmation. |
| Verify cancellation status 24 hours later | [ ] | Log back in and confirm your subscription now shows "Cancelled" or "Inactive." |
Should you keep or cancel Mad Muscle? a summary of key factors
Your decision to cancel depends on your fitness goals, budget, and how well the service aligns with your needs. Here is a side-by-side comparison of reasons to keep or cancel.
| Reason to keep | Reason to cancel |
|---|---|
| Workouts match your fitness level and preferences | Workout style does not suit you; you prefer other trainers |
| Meal plans provide value and are flexible | Meal plans are too rigid or you have dietary restrictions not covered |
| You use the app at least 3 times per week | You have not used the app for 2 weeks or longer |
| The monthly cost (S$29.98) fits your budget | You found a cheaper alternative or need to cut expenses |
| You are making measurable progress toward your goals | You have plateaued or lost motivation despite using the service |
| Customer support responds quickly to your questions | You have requested help multiple times with no meaningful response |
If you have checked the "Reason to cancel" column and three or more items apply to you, cancellation is the right choice. Yafee believes you should only pay for services you actively use and that genuinely improve your life. If Mad Muscle no longer meets that standard, ending your subscription is the responsible financial decision.
Final steps: cancellation confirmation and next actions
After you cancel Mad Muscle, follow these final steps to protect yourself and ensure the process is complete and irreversible.
Verify cancellation within 24 hours
Log back into your Mad Muscle account or your payment provider (Apple, Google) within 24 hours of cancelling. Your subscription status must now show "Cancelled," "Inactive," or "Ended." If it still shows "Active" or "Renews on [date]," your cancellation did not process. Contact customer support immediately with your cancellation confirmation screenshot.
Keep all cancellation evidence for 12 months
Store your cancellation confirmation email, reference number, and screenshots in a dedicated folder on your computer or cloud drive. If AmoApps Limited charges you after cancellation, you will need this evidence to dispute the charge with your bank or lodge a complaint with CASE. Retain these documents for at least 12 months, the standard dispute window for payment transactions in Singapore.
Monitor your payment method for unwanted charges
Check your credit card or bank statement weekly for the next month to confirm that no further Mad Muscle charges appear. If you see a charge dated after your cancellation, immediately contact your bank to dispute it as an unauthorised transaction. Provide your bank with your cancellation confirmation as proof that you terminated the subscription before the charge was processed.
Consider alternative fitness subscriptions
If you are moving to a different fitness app, ensure you understand its cancellation policy before you commit. Yafee has helped thousands of consumers navigate subscription cancellations, and we have learned that clarity upfront prevents regret later. Choose a service with a transparent cancellation method, a clear billing date, and a reasonable cooling-off refund policy.
Contact information for Mad Muscle and support channels
If you need to contact AmoApps Limited directly regarding cancellation, refunds, or account issues, use the following channels:
Company name: AmoApps Limited
Registered location: Cyprus
Service: Mad Muscle fitness application
Contact method: In-app support form or email (check your subscription confirmation email for the specific support address)
Response time: 5 to 10 business days
Payment processor: Apple App Store (iOS), Google Play Store (Android), or direct credit card processing via the Mad Muscle website
For billing disputes or refund claims, you may also contact your payment provider (your bank, Apple, or Google) directly. They can reverse charges, dispute unauthorised transactions, and mediate with the merchant on your behalf.
If you encounter persistent issues, the Consumers Association of Singapore (CASE) is your statutory recourse. File a complaint at case.org.sg or call their hotline for immediate guidance. Yafee has supported countless consumers in Singapore through complex subscription cancellations, and we stand ready to help you understand your rights and options every step of the way. Whether you are cancelling Mad Muscle or any other subscription service, Yafee provides clear, legally-grounded guidance to ensure you cancel successfully, retain evidence of your request, and recover any fees to which you are entitled under Singapore's consumer protection laws.