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Frequently asked questions
Cancel Lose It: The Right Way
How to cancel Lose It and take control of your fitness journey
Understanding Lose It and your subscription options
Lose It is a calorie-tracking and weight-loss application that lets you log meals, set personalised health goals, and monitor your progress through an extensive food database and fitness device integration. The app operates across iOS, Android, and web platforms, with premium subscriptions offering advanced analytics, nutrition insights, and personalised coaching features.
If your fitness needs have shifted or you prefer a different approach, cancelling your Lose It subscription is achievable within days. At Yafee, we guide consumers through subscription cancellations across all major platforms and jurisdictions, ensuring you understand your rights under Singapore law and avoid unexpected charges. This guide walks you through every cancellation method, refund eligibility, and your legal protections as a consumer in Singapore.
What Lose It premium includes
The free version offers basic meal logging and calorie tracking. Premium tiers unlock recipe analysis, restaurant database searches, exercise syncing with wearable devices, and nutritionist coaching. You may subscribe via the iOS App Store, Google Play Store, or directly through Lose It's website, and each platform operates under different cancellation rules.
Common reasons subscribers cancel
Users typically cancel because they have achieved their fitness goals, found the interface less intuitive than alternatives, or discovered premium features do not justify the ongoing cost. Others cancel during financial tightening or when switching to a competing app. Whatever your motivation, acting before your renewal date is critical to avoiding the next billing cycle.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework protecting your subscription rights and refund eligibility.
What the consumer protection (Fair trading) act requires
Under this Act, Lose It must clearly disclose subscription costs, billing frequency, and cancellation procedures before you make a purchase. The company cannot impose unfair contract terms that make cancellation unreasonably difficult or expensive. If Lose It fails to display these terms transparently, charges you without clear consent, or refuses a legitimate refund, you have grounds to dispute the transaction through your payment provider or escalate to the Consumers Association of Singapore (CASE).
Your legal position is straightforward: businesses must be transparent, and you retain the right to cancel at any time unless you have a fixed-term contract with explicit early-termination penalties. Lose It's subscription is typically ongoing month-to-month, so you can terminate it without penalty once the current billing period ends.
Refund windows and payment provider protections
Lose It states that refunds for web and Google Play purchases are available within 35 days of purchase. This is the company's own policy, not a statutory cooling-off period mandated by Singapore law. However, if you dispute a charge as unauthorised or fraudulent, your bank or payment provider will investigate under the Payment Card Act or equivalent banking regulations.
For iOS App Store purchases, Apple manages refunds directly. You cannot request a refund from Lose It; you must contact Apple Support within 45 days of the charge. Similarly, Google Play refunds are processed by Google, not by Lose It.
How to cancel Lose It on iOS devices
If you subscribed through Apple's App Store on an iPhone or iPad, you must cancel through Apple's Subscriptions settings, not within the Lose It app itself.
Step 1: open your apple ID settings
- On your iPhone or iPad, open the Settings app.
- Scroll to the top and tap your Apple ID name or profile picture.
- Tap Subscription from the menu.
Step 2: find and select Lose It
- Look through your active subscriptions list and tap Lose It.
- If Lose It does not appear, it may already be cancelled or you may not have an active subscription on this device.
Step 3: confirm your cancellation
- Tap Cancel Subscription or Edit Subscription at the bottom of the screen.
- You may be asked to choose a cancellation reason; this is optional but helps Apple and Lose It understand user feedback.
- Tap Confirm to complete the cancellation.
- Apple will send you a confirmation email within minutes.
Timing is critical: Cancel at least 24 hours before your next renewal date. Apple's billing system processes renewals automatically, and cancelling within 24 hours may not prevent the charge. Check your renewal date in the same Subscriptions menu under Lose It details.
If you are charged after cancellation, you can request a refund through Apple's purchase history within 45 days of the transaction. Open the App Store app, tap your profile icon, select Purchase History, find the Lose It charge, and tap Report a Problem.
How to cancel Lose It on android devices
Android users who subscribed through Google Play Store must cancel via Google Play, not within the Lose It app.
Step 1: open google play store and access subscriptions
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
Step 2: select Lose It from your active subscriptions
- Scroll through your active subscriptions and tap Lose It.
- If Lose It does not appear in the list, your subscription may already be cancelled.
Step 3: initiate cancellation
- Tap Cancel subscription at the bottom of the page.
- Google Play may ask you why you are cancelling; your answer is optional.
- Confirm your cancellation by tapping Cancel subscription again.
- You will receive a confirmation message on screen and via email.
Refund eligibility on Google Play: Google Play offers refunds within 48 hours of purchase if you request immediately. After 48 hours, refunds are at Google's discretion. If Lose It charged you again after cancellation, open Google Play Store, go to Payments and subscriptions, select Subscriptions, tap Lose It, and look for a refund option.
How to cancel Lose It via the web subscription
If you subscribed directly through Lose It's website, you must cancel through your user account dashboard.
Step 1: log in to your Lose It account
- Visit the Lose It website and log in with your email address and password.
- If you have forgotten your password, use the Forgot Password link on the login page.
Step 2: navigate to your account settings
- Once logged in, click on your profile or account icon, typically in the top right corner.
- Select Account Settings or Subscription Settings from the dropdown menu.
Step 3: locate your active subscription
- Under the Billing or Subscriptions section, find your active Lose It premium plan.
- Your renewal date will be displayed next to your subscription.
Step 4: cancel your subscription
- Click Cancel Subscription or Delete Subscription next to your active plan.
- Lose It may ask for cancellation feedback; you are not required to complete this field.
- Confirm your cancellation by clicking the confirmation button or link in any follow-up email.
- Lose It will send you a cancellation confirmation email within hours.
For web subscriptions, Lose It offers refunds within 35 days of purchase if you request in writing. Email their support team with your transaction details and a clear refund request. At Yafee, we recommend keeping copies of all confirmation emails and your cancellation proof in case you need to escalate a dispute.
Pricing and subscription tiers at a glance
| Subscription tier | Monthly cost (SGD) | Features included | Cancellation method |
|---|---|---|---|
| Free tier | $0 | Basic meal logging, calorie counter, food database | No cancellation needed |
| Premium monthly | $12.99 | Full analytics, coaching, all premium features | App Store, Google Play, or web dashboard |
| Premium annual | $99.99 upfront | Same as monthly, discounted rate | Same as monthly subscription |
| Trial period | Typically free for 7 days | Full premium access during trial only | Cancel before trial ends to avoid charge |
What happens after you cancel Lose It
Cancelling your subscription does not delete your account or data immediately. You retain access to your free-tier features, and Lose It typically allows you to download your meal logs and fitness data if you request within 30 days of cancellation.
Your access after cancellation
Once your cancellation takes effect at the end of your current billing cycle, premium features become unavailable. You can still view your historical meal logs and weight tracking in the free version, but advanced analytics and personalised coaching will be blocked. If you wish to fully delete your account and all associated data, you must submit a data deletion request through Lose It's support page or privacy settings.
Avoiding re-subscription
After cancellation, confirm your Subscriptions settings one final time to ensure no active renewal is pending. Check your payment method on file and consider disabling automatic billing if you plan to re-download the app later. At Yafee, we have found that many consumers experience surprise charges because they cancel but forget to verify the cancellation was processed; take two minutes to confirm in writing via email to Lose It's support team.
Common mistakes to avoid when cancelling
Cancelling your subscription should be straightforward, but several pitfalls can lead to unexpected charges or data loss. Being aware of these traps puts you in control.
Mistake 1: cancelling within the app instead of through your payment provider
Many users open the Lose It app and look for a cancel button inside it. This does not work. Lose It does not process cancellations directly; you must cancel through Apple, Google, or your web account. Cancelling inside the app alone will not stop your next charge.
Mistake 2: missing the 24-hour window on iOS
Apple's system processes renewals automatically, and you must cancel at least 24 hours before your renewal date. If you cancel on the morning of your renewal, you may still be charged. Check your renewal date in Settings, then calendar it for 25 hours before that date.
Mistake 3: not requesting a refund if charged after cancellation
If Lose It charges you after you have cancelled, you have the right to dispute it. Do not assume the charge is final. Contact your payment provider within 45 days (Apple) or 48 hours (Google Play) to dispute the transaction. Yafee recommends taking screenshots of your cancellation confirmation and your payment history as evidence.
Mistake 4: confusing different subscription accounts
If you have subscribed on both iOS and Android, or through both the app and web, you must cancel all active subscriptions separately. Check all your devices and accounts to ensure no duplicate charges occur.
If Lose It refuses to process your cancellation
Under Singapore law, Lose It must honour your cancellation request within a reasonable timeframe. If the company ignores your request or claims you cannot cancel, you have clear remedies available.
Step 1: escalate through your payment provider
- Contact your bank, credit card issuer, or Apple/Google directly.
- File a dispute or chargeback for any unauthorised charges after your cancellation date.
- Provide your cancellation confirmation email and proof that you cancelled.
Step 2: contact the consumers association of singapore (CASE)
- If Lose It refuses to refund you or process your cancellation, lodge a complaint with CASE.
- Visit www.case.org.sg or call 6100 0315 (Monday to Friday, 9 am to 5 pm).
- Provide your subscription details, cancellation proof, and any correspondence with Lose It.
- CASE will mediate on your behalf and escalate if necessary.
Step 3: request a formal written cancellation
- Email Lose It's support team directly at their support address with a formal cancellation request.
- State your full name, email, subscription ID, and the date you wish to cancel.
- Request written confirmation of cancellation within 7 days.
- Keep a copy of this email for your records.
Your rights under the Consumer Protection (Fair Trading) Act are enforceable, and CASE has authority to compel refunds if Lose It is in breach. At Yafee, we have supported thousands of consumers in resolving similar disputes, and the vast majority are resolved within 14 days once escalated formally.
Cancellation checklist for peace of mind
| Task | Deadline | Status |
|---|---|---|
| Identify your subscription platform (iOS, Android, or web) | Today | Complete |
| Check your renewal date | Before cancelling | Complete |
| Cancel through your payment provider (App Store, Google Play, or web) | 24 hours before renewal | Complete |
| Save your cancellation confirmation email or screenshot | Immediately after cancelling | Complete |
| Verify cancellation in your account settings 48 hours later | 2 days after cancelling | Complete |
| Request a refund if charged after cancellation | Within 45-48 days of charge | Complete |
Comparing Lose It with similar fitness apps
| App | Free version | Premium price (monthly SGD) | Cancellation method | Refund window |
|---|---|---|---|---|
| Lose It | Basic logging | $12.99 | App Store, Google Play, web | 35 days |
| MyFitnessPal | Ad-supported logging | $11.99 | App Store, Google Play | 30 days |
| Cronometer | Limited tracking | $9.99 | App Store, Google Play, web | 30 days |
| Nutritionix Track | Full app free | No premium tier | N/A | N/A |
| Carb Manager | Basic tracking | $14.99 | App Store, Google Play, web | 45 days |
Contact information for Lose It support
If you encounter difficulties cancelling or need to escalate a dispute, use the contact details below.
Lose It headquarters address
Lose It's primary corporate office is located at 101 Tremont Street, Floor 9, Boston, MA 02108, United States. An alternate office address is 250 Northern Avenue, Boston, MA. Note that Lose It is a US-based company, so international support may take longer than domestic US requests.
How to contact Lose It support
Visit Lose It's support portal at their website or email their support team directly. Most responses arrive within 2 to 5 business days. For urgent refund disputes, reference your transaction ID and cancellation date in your initial message to expedite the review.
Escalation to singapore authorities
If Lose It does not respond within 14 days or refuses your legitimate cancellation request, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE can initiate mediation and enforce your rights under the Consumer Protection (Fair Trading) Act.
Final steps and next steps
Cancelling Lose It takes between 5 and 10 minutes across all platforms, and your subscription will stop at the end of your current billing cycle. The key is to act at least 24 hours before your renewal date and to keep proof of your cancellation for your records.
If you are unsure whether you have cancelled successfully, log back into your account within 48 hours and verify that no active subscription is listed. Check your email for a cancellation confirmation from Apple, Google, or Lose It. If you do not receive one, contact support immediately.
At Yafee, we have guided thousands of consumers through subscription cancellations across fitness apps, streaming services, and software platforms. Our experience shows that clear communication, documented proof, and early escalation to payment providers resolve nearly all disputes within 14 days. If Lose It remains unresponsive or refuses your cancellation, Yafee recommends filing a complaint with CASE without delay. Your right to cancel is protected by law, and Singapore's consumer authorities will enforce it on your behalf.
Take action today: verify your renewal date, cancel through your payment provider, and confirm the cancellation in writing. Yafee is here to support your path to financial control and stress-free subscriptions.
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